Chicago for it!

Your #1 Training Event 75+ Sessions, Keynotes, MeetUps, and More

Lowest Prices Since 2006!

Get PACE Certified at the APC

Super Session: What do execs really want from their assistants?

Register Now for the 2016 APCAPCevent.com 1-800-873-1272

APC PREVIEW2016

ApCAdministrativeProfessionals

C o n f e r e n c e2 0 1 6

The Premier Training Event for Administrative Professionals & Executive AssistantsSeptember 18 - 21, 2016 | Hyatt Regency Chicago | Chicago, IL

2 4 t h A N N U A L

in meeting roomsFree Wi�NEW!

VPSave up to $660 with the Value PassGet the Conference, Workshops, Certification, and a FREE book

Gold SponsorsProduced by

Win a 2016 Conference Pass! APCevent.com/scavenger-hunt

Go for it! What could be a bettertheme for our 2016 Conference than to inspire you to take a leap towards becoming a happier, more productive Administrative Professional?

For 24 years the APC has consistently set the bar for training Administrative Professionals at every stage of their careers. While others replicate, we innovate.

As always, your APC team has once again brought you a program that is as unique and diverse as you are. You’ll find a broad spectrum of sessions that allow you to meet your specific training needs while you participate in the largest, most interactive community of APs in the industry. With the record-breaking number of exhibits this year, you can be the office hero who brings great product ideas and solutions back to the office.

Your time won’t be spent on fluff at the APC. You won’t hear from “lecturers.” Instead, you’ll learn from experienced trainers ready to interact, teach, and

inspire you with practical, useful, and relevant content. The sessions you attend are based on up-to-date input from admins and their managers; the networking is not just fun, but purposeful and oriented to best practices as well.

You could choose to attend a 1-hour webinar, a 1-day seminar, or a local event, but we hope you will choose instead to Go for It! along with hundreds of your peers who will be learning, networking, and thriving at the APC in Chicago this September!

Let’s go for it together! I can’t wait to see you there!

Judy GellerAPC Event Director and Conference Chair

© 2016 Diversified Communications. All rights reserved. Printed in the USA. All trademarks are property of their respective owners. Conference programs and speakers subject to change. 2 APCevent.com | 1-800-873-1272

APC PREVIEW

From the Director

Chicago for it!

Get exactly the training you need!

First-time attendee? Get a head start with a Pre-Event Webinar

Meet other first-timers and get the inside scoop at the Conference Orientation

Learn, network, and become empowered by a training experience like no other!

Returning to the APC? More excitement for 2016! Dozens of all-new sessions based on your feedback!

An expanded exhibit floor gives you more solutions to bring back to the office

Chicago Dine-Around, Dress for Success Accessory Drive, and much more!

Spaces are limited, so apply today. APCevent.com/ea-summit

4 PACE Certification On-site

5 Inspiring Keynotes

6 Conference Planner

7 Conference at a Glance

8 Networking & Events

9 Sponsors and Exhibitors

10 APC Workshops

11 Memo to Managers

12 APC Tracks and Sessions

23 ASAP Eureka! Award

24 Executive Assistants’ Summit

26 Hyatt Regency Chicago Accommodations

27 Registration Guide

WIN BIG!Enter to Win a 2016 Conference Pass

Join the APC Preview Scavenger Hunt

for an opportunity to attend the APC on

us! All you need to do is read this

APC Preview and answer the questions

at APCevent.com/scavenger-hunt by

June 30, 2016, to get entered to win

prizes including a FREE 2016 Conference

Pass ($1,790 value).

2016

Qualified EAs: Apply Now!

3APCevent.com | 1-800-873-1272

4 PACE Certification On-site

5 Inspiring Keynotes

6 Conference Planner

7 Conference at a Glance

8 Networking & Events

9 Sponsors and Exhibitors

10 APC Workshops

11 Memo to Managers

12 APC Tracks and Sessions

23 ASAP Eureka! Award

24 Executive Assistants’ Summit

26 Hyatt Regency Chicago Accommodations

27 Registration Guide

What’s New and Hot!

6 Weeks Before the APC:

Pre-Event Webinar

APC MeetUps Discuss Hot TopicsMonday, September 19, 1:45 pm – 2:45 pm

The 2015 MeetUps were a huge success, so we’re giving them their own dedicated time slot. These real-time interactive discussions, organized by Conference attendees for Conference attendees, allow you to discuss common topics, challenges and industry-related issues. MeetUps will include topics like Men in Admin Roles, CEO Assistants, Assistants with an Owner’s Mindset, Admins in Education, and more! Make sure to visit APCevent.com/apc-at-a-glance for a list of topics, and to select your top choice during registration!

APC Tech Tips Desk: Ready With AnswersOur APC “techsperts” will be available for one-on-one Q&A to help you right away. See page 19.

Dress for SuccessAccessory Drive Sunday, September 18. Donate new and nearly new accessories. See page 19.

Super SessionAPC Investigates: What Do Executives Really Want from Their Assistants?Tuesday, September 20, 3:30 pm – 4:45 pm

Hot off the press! Executives tell all! We’ve asked elite EAs from some top companies across the world to grill their executives about what they really want from their assistants. Hear straight from the EAs about what they learned! You’ll gain valuable intelligence to help you and your manager be better partners, learn what you can teach your manager — especially if they have never had an assistant before — and get insights as to what you can do to help make their job easier and more productive. Hear stories of some out-of-the-ordinary things that were expected by some managers, and how these assistants have effectively created winning work partnerships.

Get a Head Start Before the APC!“Connect at APC with Superior Networking” Tuesday, August 9, 2016 1:00 pm – 2:15 pm (EST)

Networking at a live event is often one

of the top reasons for attending, but it

can also be intimidating. This engaging

webinar will help you expand your

professional network and begin to connect

pre-event with other attendees, plus it will

prepare you for the multiple networking

opportunities on-site. Learn how to get the

most out of a peer-to-peer interaction, how

to initiate productive conversations (for

extroverts and introverts), how to maintain

a new connection and how to identify

relationships to develop back at work.

Enjoy a spectacular Chicago dining experience with your APC colleagues! See page 19 for details.

Monday Night on the Town: Chicago Dine-Around!

4 APCevent.com | 1-800-873-1272

Chicago!

It’s time your knowledge and skills get recognized and rewarded. The Professional Administrative Certification of Excellence (PACE) was developed to recognize, validate, and certify the knowledge and skills of today’s Administrative Professionals, whose expertise and contributions in the workplace often go unrecognized and unrewarded. Earning your PACE and putting those four letters after your name demonstrates your depth of expertise, motivation, and commitment to your profession.

Discover the charisma of the electrifying

Windy City at the superb Hyatt Regency

Chicago. In the heart of downtown, you’ll be

steps away from world-class museums,

restaurants, and shopping. Explore Navy Pier,

shop on Michigan Avenue, or enjoy a day in

Millennium Park or on Lake Michigan. Start

planning your trip today! For loads of ideas,

go to choosechicago.com.

Special APC rates are available, so book

your room early! See page 26, and get

complete travel and hotel information

at APCevent.com.

With the Value Pass registration option, you can prepare for and take the PACE Exam while you are onsite at the APC! Join your peers for an interactive review of the Proficiency Modules, led by the trainers who developed the Certification and the Study Guide.

Get PACE Certified and give yourself a critical edge in advancement, workplace credibility, status, and earning power.

ASAPorg.com/pace-certification

Get Hours of APC Training Plus Return With Your PACE Certification!

PACE

Professional AdministrativeCerti�cate of Excellence

Professional AdministrativeCerti�cate of Excellence

go for certification.

Go for the ASAP Eureka! Award See page 23.

5APCevent.com | 1-800-873-1272

go get inspired.Mel RobbinsMonday Premier KeynoteAward-Winning On-Air CNN Commentator, Author, Human Behavior Expert and Coach

“The 5 Second Rule – Achieve Breakthrough Performance in Your Career & Life”

You are meant to do extraordinary things in your career

and life, and Mel is going to show you how. Building on

her globally praised TEDx talk, Mel will demystify the

latest neuroscience and social science research to explain

why and how you sabotage yourself every day. She will

motivate you to reach your true potential, and will offer

one radical idea that may even forever alter how you

approach life.

Through riveting videos, case studies and hilarious

personal stories, Mel will hand you the resources

you need to soar. Armed with her ready-to-use

lessons and tools, you will leave feeling

inspired, empowered, and equipped

to tackle your professional and

personal dreams.

APCevent.com | 1-800-873-1272

Joi left a promising career in law to pursue a life of purpose working at Dress for Success Worldwide, where she soon made her way up to CEO. Joi has led the company to steer more than 925,000 women on their paths to self-sufficiency. Joi will instill that courage and confidence in you as you venture to take your next step in your professional career. Be inspired and take the leap to finding your inner purpose and confidence!

Dan will empower you to adopt a new life philosophy and plan of action to create a happier and more fulfilling life at work and at home. He encourages you to embrace reality, get aligned with your purpose, and initiate positive change. Learn to accept and take advantage of the contradictions in your daily life; explore the five spheres of success and more!

Today’s workforce includes four, and in some cases five, generations of employees. They are in a constant state of flux and work with each other in multiple capacities. Move beyond complaining about the generations and focusing on old generational information in this humorous yet content-rich Keynote and learn to capture and utilize the talent of your colleagues and co-workers cohesively.

Joi GordonCEO, Dress for Success

Sunday Kickoff Keynote “Finding Purpose & Finding Confidence”

Dan Thurmon Author, Peak Performance Expert & Acrobat

Wednesday Keynote “Off Balance on Purpose: Navigating Change in Uncertain Times”

Meagan Johnson Generational Expert, Humorist and Author

Tuesday Keynote “Generations Redefined: Zap the Gap to Work Together Seamlessly”

While all APC sessions provide solid training for experienced Administrative Professionals, the symbol signifies sessions with content that is progressive or particularly advanced.

Advanced Level Courses

M1 *Grammar-for-Grownups and Proofreading Magic

M2 *Insiders’ Negotiating Techniques to Get What You Need (or Want)

M3 Listening at All Levels: Proven Techniques for Effective Communication

T1 Make Your Emails Stand Out and Stand Up: Top Techniques for E-Writing

T2 *How to Handle Crucial Conversations with Composure

T3 *Tap into Your Emotional Intelligence (EI) to Harness the Power of You

D1 Body Language Signals: The Good, the Bad, and the Terrible

M4 Tame Your Mountain of Email with Applications You Use Every Day

M5 Create Worksheets that Work – Excel in the Real World

M6 Master the New Microsoft Office with Windows 10 and Office 2016

T4 *10 Top Apps for Admins T5 The Assistant’s Guide to Outlook Calendaring

D2 Google Apps for Business: Creating and Collaborating

M7 Yes, You Can! Planning and Leading an Effective Meeting with Poise

M8 Two Powerful Note-Taking Options: OneNote & Evernote

M9 *Social Media and the Admin: How to Add Value for Your Organization

T6 *The 7 Keys to Productivity and ProfitabilityT7 *Time Management for Peak Performance

D3 Project Management for the “Unofficial” Project Manager

D4 Increase Your Operational Success by Creating Effective Systems

M10 *Mental Fitness: Exercising Your Critical Thinking Skills

M11 *The 5 C’s of a Collaborative Administrative Professional

T8 Tools for Strengthening Your Partnership with Your Manager

T9 How to Make the Best Decisions — the First Time — with Critical Thinking

D5 Breakthrough Collaboration Techniques in a Diverse Workplace

* Session titles preceded by an asterisk indicate that they are 75 minutes. All other concurrent sessions are 90 minutes.

6 APCevent.com | 1-800-873-1272

Conference Planner

Track 1 Accelerate Your Communication Skills

Track 2 Rev-Up Crucial Digital Tools

Track 3 Shift into Maximum Productivity

Track 4 Propel Performance with Collaboration and Critical Thinking

Tuesday, September 2010:30 am - 12:00 pm and 1:30 pm - 3:00 pm

Wednesday, September 21 9:00 am - 10:30 am

Monday, September 1910:45 am - 12:15 pm and 3:15 pm - 4:45 pm

*Session Length

Track 5 Boost Your Image and Professional Brand into High GearM12 *How to Become a Powerful and

Persuasive Presence

T10 *Alter Your Personal Perception: Confident Assertiveness at Work

D6 Administrative Professionals in the Foreign Service – Making a Difference

D7 Take Your Career to the Next Level: Transition to the C-Suite Assistant

D8 LinkedIn Beyond the Profile: Network and Build Your Brand Like the Pros

Track 6 Drive Innovation with Creativity T11 How to Step Outside Your Comfort Zone to

Create Positive ChangeT12 In Demand! The Innovative Admin

D9 Virtual Reality in Business: A New Dimension to Explore

D10 Develop an Administrative Support Team in Your Organization: The H.E.A.R.T. Case

7APCevent.com | 1-800-873-1272

Sept18 7:00 am - 6:00 pm Conference Registration/Customer Service Desk Open

8:00 am - 4:45 pm PACE Certification Review and Testing8:30 am - 3:30 pm Full-Day Workshops*

8:30 am - 11:30 am Half-Day Workshops*9:00 am - 6:00 pm Dress for Success Accessory Drive

11:30 am - 12:30 pm Lunch – Workshop Attendees Only12:30 pm - 3:30 pm Half-Day Workshops*

2:00 pm - 5:00 pm Premier of Exhibits at APC4:00 pm - 4:45 pm Conference Orientation for Solo and First-Time Attendees5:00 pm - 6:00 pm Conference Kick-off and Keynote: Joi Gordon6:00 pm - 6:30 pm Photo Opportunity with Joi Gordon6:00 pm - 8:00 pm Windy City Welcome Reception & Exhibits at APC

Sunday, September18

Sept19 6:30 am - 7:30 am Morning Exercise – Yoga

7:00 am - 4:30 pm Conference Registration/Customer Service Desk Open7:00 am - 8:15 am Exhibits at APC/Continental Breakfast

7:15 am - 8:15 am APC Tech Tips Desk

8:30 am - 10:00 am 2nd Annual ASAP Eureka! Award and Premier Keynote: Mel Robbins

10:00 am - 10:30 am Mel Robbins Book Signing

10:00 am - 10:45 am Beverage Break/Exhibits at APC10:45 am - 12:15 pm Morning Concurrent Sessions (Note: Some sessions end at 12:00 pm)

12:00 pm - 1:30 pm Buffet Lunch/Exhibits at APC12:15 pm - 1:15 pm APC Tech Tips Desk

1:45 pm - 2:45 pm APC MeetUps2:45 pm - 3:15 pm Refreshment Break3:15 pm - 4:45 pm Afternoon Concurrent Sessions (Note: Some sessions end at 4:30 pm)

6:00 pm - 9:00 pm APC’s Chicago Dine-Around (Special registration required)

Monday, September 19

*Separate registration required for Pre- and

Post-Conference Workshops. The APC Value Pass

includes access of up to three Workshops and/or

the PACE Certification option.

Please note that breakfast is not provided on

Sunday for APC Workshops attendees.

The Executive Assistants’ Summit schedule

differs somewhat from the APC schedule.

See pages 24-25.

Conference at a Glance

For the full schedule of events,

workshops and sessions, visit

APCevent.com/apc-at-a-glance

in APC meeting rooms

Free Wi�NEW!

Sept21

Wednesday, September 218:00 am - 2:00 pm Conference Registration/Customer Service Desk Open7:45 am - 8:45 am Continental Breakfast8:00 am - 8:45 am APC Tech Tips Desk

9:00 am - 10:30 am Morning Concurrent Sessions10:30 am - 11:00 am Beverage Break11:00 am - 12:15 pm Keynote: Dan Thurmon12:15 pm - 12:45 pm Dan Thurmon Book Signing

12:15 pm - 1:00 pm Lunch for Workshop Attendees Only1:00 pm - 4:00 pm Half-Day Workshops*

Sept20

Tuesday, September 206:30 am - 7:30 am Morning Exercise – Yoga7:00 am - 4:30 pm Conference Registration/Customer Service Desk Open7:30 am - 8:45 am Continental Breakfast

7:30 am - 8:30 am APC Tech Tips Desk

9:00 am - 10:00 am Keynote: Meagan Johnson

10:00 am - 10:30 am Meagan Johnson Book Signing & Beverage Break

10:30 am - 12:00 pm Morning Concurrent Sessions (Note: Some sessions end at 11:45 am)

11:45 am - 1:15 pm Buffet Lunch

12:15 pm - 1:15 pm APC Tech Tips Desk

1:30 pm - 3:00 pm Afternoon Concurrent Sessions (Note: Some sessions end at 2:45 pm)3:00 pm - 3:30 pm Refreshment Break

3:30 pm - 4:45 pm Super Session – APC Investigates: What Do Executives Really Want from their Assistants?

7:00 pm - 10:00 pm Tuesday Night Party: Chicago’s going back to the 80’s (Dinner Included)

ApC 2 4 t h A N N U A LAdministrativeProfessionalsC o n f e r e n c e

“

The amount of training provided at

this Conference far exceeds any other

conference I’ve attended. Great conference!”

Debbie Adams, Executive Assistant

Blue Cross and Blue Shield of LA – Baton Rouge, LA

Keep in touch with

8 APCevent.com | 1-800-873-1272

Tuesday Night Party:

Back to the 80s!Tuesday, September 20, 7:00 pm – 10:00 pm

The 80s in Chicago were all about neon, leg warmers, jelly shoes, the Bears, Pac Man, charm necklaces, Madonna, the Blues Brothers, and the Super Bowl Shuffle. Come dressed to relive those totally awesome big hair days at our open-air photo booth (80s props included!). Get ready for 80s music, dancing, games, gear, treats, and a surprise party guest!

Visit the APC Bookstore

Get Keynotes’ and Trainers’ Books for AutographingAt the APC Bookstore you’ll find a perfect

selection of books that are most relevant to

you and your career. Be sure to get a copy of

the Keynotes’ and trainers’ books and have

them personally autographed onsite! And,

yes, they take credit cards.

Networking & Events

Conference Orientationfor Solo and First-Time Attendees

Sunday, September 18, 4:00 pm – 4:45 pm

Be sure to put this information-packed session on your schedule. Meet and network with colleagues who are traveling alone or attending for the first time. We will help you maximize your APC experience. Then, have fun networking and meeting your peers!

“

I enjoyed the networking aspect

very much…and met some wonderful

other administrative professionals

from all over.”

Lisa Bundy, Administrative Professional

Capital One – Richmond, VA

Morning YogaMonday, September 19 and Tuesday, September 206:30 am – 7:30 am

Shake off the weariness of travel and energize yourself for a day of spectacular training with morning yoga! Strengthen, stretch, and reduce stress with techniques for all levels—no experience necessary!

Windy City Welcome Reception

& Exhibits at APCSunday, September 18, 6:00 pm – 8:00 pm

Meet APC Sponsors and Exhibit ors, and socialize and network with your peers. Plus, we’ll have lots of raffles and great prizes!

Meet and Mingle MealsIn addition to our Welcome Reception and Tuesday Night Party, you’ll enjoy continental breakfast on Monday, Tuesday, and Wednesday, and a buffet lunch on Monday and Tuesday. Make the most of this opportunity to network and share ideas with your peers. Many attendees are traveling alone and would welcome an invitation to sit at your table!

Note: To better serve you, please be sure to let us know of any serious food allergies when you register.

Could you be the 2016 ASAP Eureka! Award Winner?The ASAP Eureka! Award is an extraordinary and prestigious opportunity for your talent, innovation, and initiative to be recognized! See page 23.

go network.

Exhibits at APC for Savvy Admins Admins have more purchasing influence than they realize—they are the first-line “intelligence-gatherers” and recognize the trends that can benefit their offices. Savvy admins will take this opportunity to become a knowledgeable “go-to” resource for their managers and departments.

With a record-breaking number of exhibiting companies, the Exhibits at APC provide a unique opportunity to explore new solutions, products, and services offered by leading companies.

Make connections, pick up samples, win great giveaways, and bring back what you learn!

9APCevent.com | 1-800-873-1272

SILVER SPONSOR

EXHIBITORS INCLUDE:

GOLD SPONSORS

AmTrav – GOLD Sponsor!Chicago’s Western Suburbs-DuPage CVBDestination Colorado EsselteezCater4imprintGet Maine LobsterGigSaladGroundLinkHomewood Suites/Home2LimolinkMadison Area Technical College

Massimo Zanetti Beverage USAMaster ManufacturingMrs. PrindablesOmniCardPilot Corporation of AmericaRevolution RFP – SILVER Sponsor!Seamless – GOLD Sponsor!SmithPollin Group – GOLD Sponsor!Staples Business AdvantageThe Charter StoreU.S. Department of State

Exhibits and Sponsors

ASSOCIATION SPONSOR

go for solutions.

“

One of my goals was to view the

products and services. Over the years,

I have introduced many new and

exciting tools to my company that

were at the APC.”

Ann Lesizza, Director of Administration

Workforce Development Board, APC 2015 Attendee

“The audience/attendees were

fantastic…. very interested in what

we had to offer.”

Jen Klitzke, 4imprint, APC 2015 Exhibitor

“The quality of end-users and

companies represented exceeded

my expectations.”

David Murphy, OmniCard, APC 2015 Exhibitor

What Exhibitors Say:

Special thanksto APC Sponsorsand Exhibitors

Note: As of April 15, please check APCevent.com/exhibitor-list for updates.

Full-Day Workshops 8:30 am – 3:30 pm

Half-Day Workshops 8:30 am – 11:30 am and 12:30 pm – 3:30 pm

Pre-Conference WorkshopsSunday, September 18, 2016

10 APCevent.com | 1-800-873-1272

VP Great Savings on WorkshopsValue Pass includes the whole Conference plus your choice of up to three Workshops and/or the PACE Certification option at the greatest savings. Plus, you’ll receive this free book! See page 27.

W1 – How to Use Everyday Tools to Manage Projects Like a Pro (Hands-On!)

Melissa Esquibel, MCT, President, MPELLC Your title may say something else, but your role is Project Manager. Learn how to leverage Microsoft Office applications as powerful project management tools. Find out how to use Outlook to create a project plan, manage time with Excel’s

powerful date and time math features, use SharePoint to help track tasks and communicate status, and make the most of OneNote to manage projects with others. Laptops are REQUIRED, and must have the Microsoft Office Suite (with OneNote) installed prior to the Workshop. Seating limited to 55.

W2 – Attendees’ Choice: Management Skills for the Administrative Professional

Lorinda Lewis, President Corporate Consulting and Training Admins voted this topic as their #1 “must attend.” We will focus on the two core competencies great managers must have: effective management of people and work relationships, AND organization

and control to achieve results. We will identify the four key interpersonal skills that you need to nurture, discuss the admin’s most common errors when working with a team, explore how critical thinking and emotional intelligence can make you a more effective decision-maker, determine the six steps to successful goal-setting, show how to delegate effectively, and more!

W3 – The Art of Confidence: Building Your Personal Power and Overcoming Self-Doubt

Dawn Brackett, Founder, Executive Coach Transformative Trainer, Dynamotive, Inc.With self-confidence, you can reach higher goals plus your co-workers will think more of you. The top performers in every field display confidence with no need to posture or pretend—and so can you.

Learn to diplomatically assert yourself with people who interrupt, talk down to, or over you; command respect based on your body language and vocal techniques alone; stop obsessing about your mistakes, fears or what others think; and train yourself to respond positively and productively to problems, difficulties, and mistakes.

W4 – Powerful PowerPoint: Solutions to Everyday Dilemmas

Lori Coffey, TrainerLori.comThis Workshop will look at real business cases, using PowerPoint, that are common in the workplace. It is a very ”magical” tool that has far more capabilities than you may realize. Do you need to include a video clip from YouTube in your

next presentation? The screen recording tool can assist! Does trying to format charts or images cause you major headaches? You will learn to easily place them into your next presentation! Tame SmartArt and also learn how to: transform a ho-hum speech into a masterpiece, give quick tips to help your manager present, edit video and audio like a pro, and merge images to create the right look.

See complete Workshop information at APCevent.com/2016-workshops

In-Depth Workshops

Maximize your training while at the APC by adding Pre- and Post-Conference Workshops to your

experience. Be sure to save with the Value Pass, which includes everything in the Conference Pass plus up to

three Workshops and/or the PACE Certification option. Workshop selection is available during registration.

11

Memo to ManagersToday’s Executive Assistants and Administrative Professionals must be multi-skilled, versatile, and able to adapt to new roles and greater responsibilities. Invest in their success and make sure they remain among your organization’s most vital assets.

The APC provides the training they need to increase their productivity, upgrade their skills, and ultimately reduce turnover, foster enthusiasm, and ensure their long-term success.

Sending them to the APC will benefit you, your admins, and the company by:

• Upgrading current skills and mastering the new ones

• Motivating them to set higher goals and achieve superior results

• Helping them take initiative, anticipate needs, and develop a strong admin/manager partnership

• Inspiring superior performance

• Teaching leadership and influence in the workplace

• Empowering them, instilling confidence, and encouraging a can-do attitude

• Heightening creative and analytical skills to generate better solutions and decisions

• Increasing their ability to collaborate up, down, and across the organization

• Exposing them to an outstanding peer network

• Increasing credibility, recognition, and visibility

• Encouraging them to share what they’ve learned when they return to the office

Your admins will return refreshed, motivated, energized, and feeling valued by you and their organization.

With the most value and the lowest pricing in 10 years, sending your admins to the 2016 APC will be the best training investment your company will make all year.

go excel.

W5 – Maximum eFile Triage: Working Smarter in Word, Excel, and PowerPoint (Hands-On!)

Neil Malek, Founder and Lead Instructor Knack Training LLC Learn to edit, manage and combine your overload of files that encompass your workday. Learn the tools that Word, Excel, and PowerPoint have for making your files better, quicker. Explore format

painting, paste special, clear formatting, named ranges, formula auditing, removing duplicates, and much more. Topics also include; paragraph, table, and list styles; find and replace with special characters; data validation and more! Laptops are REQUIRED, and must have the Microsoft Office Suite installed prior to the Workshop along with a file download to come. Seating limited to 60.

W6 – 7 Strategic Career Moves that Spotlight Your Unique Value Pamela J. Green, MBA, SPHR, ACC, CEO Pamela J. Green Solutions, LLC Are you DRFP = Desirable, Relatable, Findable, Profitable? These four traits are key to thinking like a brand and increasing your career satisfaction and success. In this Workshop, we will review these traits and walk step-by-step through how to build

your solid personal brand. Learn how to: define your personal brand’s mission, vision, and values; identify your organization’s needs and priorities; recognize your “Market Value;” create your personal brand template; and much more!

W7 – How to Communicate Better with Almost EveryoneMaria Higgins, People Development Expert Clear Steps Group, Inc.Aside from grammar and proper speech, we didn’t receive a lot of training when it came to interpersonal communication as professionals. We’ve learned by trial and error. Yet human interactions are the

critical skills that make or break our careers. This Workshop will change your thinking and behavior to make you a more interpersonal communicator. Learn how to: discover your communication triggers, maintain open communication without defense or attack, identify non-verbals that sabotage verbal messages, and communicate and develop rapport with various personality types.

APCevent.com | 1-800-873-1272

Half-Day Workshops 1:00 pm – 4:00 pm

Post-Conference WorkshopsWednesday, September 21, 2016

12 APCevent.com | 1-800-873-1272

Track 1: Accelerate Your Communication SkillsTake your communication skills to the next level by learning how to communicate more effectively and efficiently in today’s diverse workplace. These sessions will develop your emotional intelligence skills, explore how to handle sensitive situations, and improve your speaking, writing, and listening skills – in person or virtually!

Tailor your learning with Mix & Match Tracks. The APC sessions are organized into these six topical

tracks: Accelerate Your Communication Skills, Rev-Up Crucial Digital Tools, Shift into Maximum Productivity,

Propel Performance with Collaboration and Critical Thinking, Boost Your Image and Professional Brand into

High Gear, and Drive Innovation with Creativity — with 34 total sessions for you to choose from! You can

pick any session from any track to ensure that your APC training gives you and your manager optimal

value and ROI.

* Asterisk before a title indicates a 75-minute session. Sessions without an asterisk are 90 minutes.

Conference Program subject to change. Please check APCevent.com for updates.

Monday, September 1910:45 am & 3:15 pm

M1 - *Grammar-for-Grownups and Proofreading Magic Mandi Stanley, CSP, Author and TrainerWe all learned correct “grammar” when we were children, but grammar in the business world is a different beast! Join this Session to explore the use of run-on sentences and fragments in professional correspondence and email. Refresh your grammatical skills as you discuss comma trauma, confusing word pairs (affect/effect), commonly misused words, the correct use of quotation marks, solutions to hyphenation headaches and much more.

M2 - *Insiders’ Negotiating Techniques to Get What You Need (or Want)Dawn Brackett, Founder, Executive Coach Transformative Trainer, Dynamotive, Inc. Many times, we walk away from opportunities that would get us something more than what is offered. We don’t see an opportunity for negotiation, are uncomfortable with asking, don’t know how to go about it, or see negotiation as an aggressive technique that leaves a bad taste in our mouth. In just 75 minutes, get a basic game plan for how to negotiate. Learn why understanding “POV” is a key to successful outcomes, which communication tactics professional negotiators use, why trying to defeat others fails, and what approach to use instead. Bonus handout: “Seven Key Strategies for Negotiating with People from Different Cultures.”

M3 - Listening at All Levels: Proven Techniques for Effective CommunicationChrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures LLCThe art of listening is one of the most important components of effective communication. It’s not just about the words being said; it’s the meaning behind them. To hone this skill, we must learn to gather information (both spoken and unspoken) and process it correctly while controlling our own impulses to filter what we hear. We will explore: the different levels of listening, how to identify your own positive and negative habits, the common ways we unintentionally derail our listening capabilities and how to avoid them, specific tactics you can use to help people around you feel heard, and verbal and non-verbal active listening skills.

Mix & Match Tracks

Advanced Topics Sessions with this symbol are specifically directed toward

admins looking for progressive and advanced topics. All APC

Concurrent Sessions are designed to provide solid training

content for experienced Administrative Professionals.

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Wednesday, September 219:00 am - 10:30 amD1 - Body Language Signals: The Good, the Bad, and the TerribleNancy Schnoebelen, Principal and Founder, PolishedYour body language can make or break efforts to establish trusting relationships. It can reinforce what you say or totally contradict your words. Understanding the signals you send and knowing how to read the signals of others is an essential skill for successful communication. In this session, you will learn how to: understand the impact of space in a conversation, determine the nuances of body language from a range of areas, use mirroring and matching techniques to build rapport, shake hands with confidence, and apply what you learn to improve communication.

Tuesday, September 2010:30 am & 1:30 pm

T1 - Make Your Emails Stand Out and Stand Up: Top Techniques for E-WritingMandi Stanley, CSP, Author and TrainerYou’ve been emailing project updates and meeting minutes, but no one is reading them. You sent out a company-wide email for your Executive and misspelled numerous words. These scenarios have happened to the best of us, but no more! This session will teach you how to craft emails so your audience reads them and how to quickly proofread to ensure what you’re sending is error-free. You will learn: the seven credibility-robbing mistakes and how to avoid them; the importance of complete subject lines and how to write them consistently; new guidelines for bulleted lists, proposals, emails and updates; and much more!

T2 - *How to Handle Crucial Conversations with Composure Dawn Brackett, Founder, Executive Coach Transformative Trainer, Dynamotive, Inc. Are you comfortable confronting someone who has been sabotaging you, giving a co-worker (or your boss) negative feedback, or responding to an angry, nasty diatribe? Crucial conversations are often uncomfortable conversations—and often postponed. However, delay doesn’t resolve a sensitive situation; it makes it worse. Learn how to contain your strong emotions and how to handle others who are too emotional to be constructive. Identify how you may be contributing to communication breakdowns that cause office drama. Get 25 words to avoid in crucial conversations and 25 words that can help. Explore how word choice, vocabulary, and listening skills can be powerful tools.

T3 - *Tap Into Your Emotional Intelligence (EI) to Harness the Power of YouPamela J. Green, MBA, SPHR, ACC, CEO Pamela J. Green Solutions, LLC IF IT IS TO BE, IT IS UP TO ME. These 10 powerful two-letter words are the key to what holds us back in our careers. In this session, we will challenge long-held beliefs and give you a powerful NEW key to unlock doors you always thought were controlled by others. That key is the two-letter acronym: EI. Emotional Intelligence (EI) has the power to unlock your potential and catapult you into the career you desire most. Learn how to: assess your own EI, use your “sixth sense” to see problems before they occur, turn conflict into confidence and composure, and create a positive work environment.

* Asterisk before a title indicates a 75-minute session. Sessions without an asterisk are 90 minutes.

Conference Program subject to change. Please check APCevent.com for updates.

go learn.

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Track 2: Rev-Up Crucial Digital ToolsYou know how to use the basics of the Microsoft Office Suite. But did you know that Outlook can compare and share calendars to help you manage multiple calendars? Or that Google Sheets may solve your spreadsheet collaboration problems? These sessions will help rev-up your tech skills by increasing your efficiencies of the most common and challenging tech tasks.

Mix & Match Tracks

Monday, September 1910:45 am & 3:15 pm

M4 - Tame Your Mountain of Email with Applications You Use Every DayMelissa Esquibel, MCT, President, MPELLC It’s 8 am and you open your work email. Yikes! There are 200 emails that weren’t there when you left at 5 pm the night before! The important communications are hiding somewhere in that pile. Every time you think you’ve got it under control, another wave comes in. No matter what email application you’re using, there are key strategies and practices that can help you manage the email Beast. Melissa shows you how to let your email application do the heavy lifting.

M5 - Create Worksheets that Work – Excel in the Real World Lori Coffey, TrainerLori.com Learn, in understandable language, the steps to solve your real data and number-crunching issues using Excel. Whether you are an Excel novice or expert, you will learn formulas and tips that will help you at work. Topics include: how to quickly format or un-format, mastering the magic of autofill, merging two columns into one (and splitting into two), how to quickly change upper or lower case in your data, the secrets to linking, and much more!

M6 - Master the New Microsoft Office with Windows 10 and Office 2016Corinne Hoisington, Professor of IT, Central Virginia Community CollegeIn 2016, Microsoft will no longer provide full support for older versions of Windows. In a recent survey, 75% of companies state they are planning an upgrade to Windows 10 in the next eight months. Get ready for the changes now! We will dive into the core features and improvements in Windows 10 and Office 2016. Find out what’s new and why it matters to you. You’ll learn new tools to boost your work productivity like Cortana’s voice assistant to help organize your busy schedule, the Microsoft Edge browser, new powerful business apps, and more.

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Tuesday, September 2010:30 am & 1:30 pm

T4 - *10 Top Apps for Admins Corinne Hoisington, Professor of IT, Central Virginia Community CollegeSo many apps, so little time! Join us for a high-energy session on fresh new apps that are game changers for the oh-so-busy professional admin. Why not make your workday more pleasant and productive with powerful business apps? The apps we’ll discuss are so cutting edge, we can’t even list them because they’ll change by the time we get on-site! Bring your phone for a hands-on device session where you can try each app discussed right away!

T5 - The Assistant’s Guide to Outlook CalendaringNeil Malek, Founder and Lead Instructor, Knack Training LLC There are tools in Outlook that work in useful, powerful ways, and others that don’t do exactly what you want. We’ll pull back the curtain to reveal the how and the why of each tool and feature. Topics include: using panel and schedule views of the calendar; building custom calendar views; using conditional formatting for a clear picture; sharing, opening, delegating and grouping calendars; comparing outlook pre-2013 and post-2013; setting calendar options; working with time zones; managing multiple calendars and much more!

Wednesday, September 219:00 am - 10:30 amD2 - Google Apps for Business: Creating and CollaboratingNeil Malek, Founder and Lead Instructor, Knack Training LLC This is for you if you work in a Google environment, using Google Apps for Business for document creating, saving, communicating and collaborating. Explore both the tools available to create useful, professional documents in Google Apps and the powerful features for editing and commenting on files collaboratively. Topics include: organizing and finding files; using Google Apps templates; adding headers, footers, and tables of contents; calculating and analyzing with Google Sheets; delivering online and offline presentations; building diagrams; and coauthoring.

Harness the Power of a Professional Credential

Becoming certified can mean the difference between a job offer, a raise,

a promotion—or falling far behind your peers.

Certification proves to higher-ups that you’re a leader and a valuable resource they can rely

on. It’s evidence of your commitment to your

job as well as to the admin profession.

Certification is an investment in yourself and your long-term career. It represents a high level of achievement and demonstrates a remarkable wellspring of expertise.

Certification will allow you to:

• Keep your skills and knowledge cutting-edge

• Improve your earning potential

• Open doors to greater opportunities for career advancement

• Reach your short-term job goals and position yourself for long-term success

• Stay marketable in the event of cutbacks, slowdowns, or mergers

• Stand out from your peers while setting the bar high for others in your organization

• Show initiative and command respect

• Achieve personal satisfaction by mastering new material

High-Level Certification for Admins

While certification is not typically required for admin pros, it can give admins a critical edge in terms of advancement, workplace authority, organizational status, and salary.

That’s why ASAP created the most up-to-date, relevant certification available to Administrative Professionals today—ASAP’s Professional Administrative Certification of Excellence. Earning your PACE certification and putting those four letters after your name will let the world know that you have the knowledge and skills required to excel as a high-level Administrative Professional.

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Track 3: Shift into Maximum Productivity We are all working with leaner budgets and tighter deadlines, trying to get more done with fewer resources. These sessions will explore how to use applications and techniques to accomplish more in less time. You’ll be sure to come away with new skills for taking superb notes, running a top-notch meeting, project managing like a pro, and increasing your overall personal efficiency.

Mix & Match Tracks

Monday, September 1910:45 am & 3:15 pm

M7 – Yes, You Can! Planning and Leading an Effective Meeting with Poise Susan Leahy, MA, CSP, Speaker & Founder Robert’s Rules Made SimpleMeetings are a way of life, but all too often people expect them to be unnecessary and a waste of time. Here’s a road map to make your next meeting a success! Explore how to: learn about dealing with difficult meeting behaviors, attain a sense of personal confidence when running your next meeting, engage participants, gain an understanding about using “bookends” and explore the “People and Process” side of meetings with specific examples of how to run great meetings.

M8 – Two Powerful Note-Taking Options: OneNote & EvernoteNeil Malek, Founder and Lead Instructor, Knack Training LLC Many of us could use a second brain that’s easily searchable and can store information. OneNote & Evernote will do just that! They allow you to create notes from websites, audio, video, pictures, and text. The content is easily tagged, organized, and searched. It can be available on the cloud or desktop, tablet or phone, and any operating system. They even integrate seamlessly into email and other business software. We’ll look at how to use both programs and analyze which is better for your situation.

M9 – *Social Media and the Admin: How to Add Value for Your OrganizationAlyson Kelly Kaye, Professor of Marketing Emerson College & Brand & Digital ConsultantSocial media is critical today, but having an online profile doesn’t always translate into value. As an Administrative Professional, your time is stretched in many directions. Keeping up with social media can fall to the bottom of your list. But social media matters to what you do, whether it’s managing your company’s brand presence or customer and employee communities. We’ll cover tips and techniques for engaging your audience. Learn how to be low-time, high-impact on social media.

Save the Date for the Pre-Event WebinarLearn superior networking skills to get you ready for the APC! See page 3 for details.

Tuesday, August 9, 20161:00 pm-2:15 pm (EST)

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Tuesday, September 2010:30 am & 1:30 pm

T6 – *The 7 Keys to Productivity and ProfitabilityJarrod Haning, Speaker, Musical Secrets & Principal Violist South Carolina PhilharmonicIt’s not about getting more things done. You can perform at a higher level and get more accomplished without getting overwhelmed. Join Jarrod as he shares what he’s learned and experienced through the science of musical practice and as a world-class musician. You will learn: one simple rule for making a bigger difference, two posture hacks for more energy and focus, three simple tools for ‘Mozart-Like’ memory, and more! His unique approach to teaching will rocket your productivity to the next level.

T7 – *Time Management for Peak PerformanceNancy Schnoebelen, Principal and Founder, PolishedYou pride yourself on your efficiency, productivity, and adept skills; but the constant barrage of technologies, people, and added tasks definitely add challenges to your busy workday. Explore advanced time management strategies that can help you stay on track. You will learn how to be more productive by using new techniques for planning, delegating, and decision making; and prioritizing to boost your organization and motivation.

Wednesday, September 219:00 am - 10:30 amD3 – Project Management for the “Unofficial’” Project Manager Chrissy Scivicque, PCM, ATD, Founder & CEO, CCS Ventures, LLCMany times, admins are not “official” Project Managers by title, but they still assume these responsibilities. Admins without the experience or training can quickly become overwhelmed. This session will help you effectively oversee the steps involved in projects and manage the people, tasks, and timelines to ensure exceptional results. Highlights include: how to distinguish a “project” from other activities; the unique terminology used in project management; and how to define requirements, parameters, deliverables, and goals.

D4 – Increase Your Operational Success by Creating Effective SystemsJulie Perrine, CAP-OM, MBTI Certified, Founder & CEO , All Things AdminDo more with less. Work smarter, not harder. Effective systems are your secret to streamlining workflow and improving office operations. They help you navigate unexpected changes more adeptly, find support and resources more quickly, and bring calm to the chaos that surrounds you. Learn what systems are and why you need them, how to identify where systems are needed, how to create systems that support your success, and how to make them work for you.

Overcome Objections and Secure the Job Training You Deserve6 Dynamite Ways to

Objection: We’re really busy right now; I can’t spare you.

Response: I’ll have my laptop and smartphone with me

and will check-in during breaks. If an emergency arises, I’ll

address it from the Conference. I’m happy to work at night

if necessary. I won’t let you down!

Objection: It’s too expensive; no money in the budget.

Response: We can save with the early-bird discount. (If

possible, you can offer to pay part or even the entire cost,

to show how valuable you believe the training to be.)

Objection: We have consultants who do that.

Response: I’ll be learning at least some of what our

consultants do. With my new skills and knowledge, we

may be able to reduce their hours. What’s more, I’ll ask

the trainer for feedback about our most urgent issues

surrounding that function.

Objection: We’re about to start a really big project.

Response: If I get trained before the project begins, I’ll be

able to minimize mistakes and save us money.

Objection: How can I justify sending you when I can’t

send the rest of the team?

Response: I’ll share my new knowledge with the team. I’ll

create handouts, and even conduct lunchtime or evening

presentations. That way, they’ll pick up the points I’ve

learned that are most relevant to them.

Objection: I don’t believe that skill is important

enough to justify sending you.

Response: In that case, what are the skills you feel I could

most benefit from learning? What if I took a class in those

specific skills?

Want professional training but fear the boss will balk? Looking to enhance your on-the-job skills, but afraid to ask about attending a conference? Get the training you deserve with these success strategies for overcoming objections to help get the boss to “Yes.” Here are super-successful ways to handle the objections your manager is most likely to raise.

YES!

Make sure to give your

manager all the relevant

information: what the

proposed training will

cost (plus associated

travel costs); how long

you’ll be away; and all

the ways you expect the

training to benefit you,

your department, and

your organization.

If your request is still

nixed, ask your boss if he

or she will reevaluate in

three months or at your

next review.

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Track 4: Propel Performance with Collaboration and Critical ThinkingWhether you manage a team or lead multiple projects, you must have specific skills to think critically, make the right decisions, and bring everyone together to get results. In this track, you will learn how to: nurture productive interaction, identify and meet your team’s needs, assess and apply new information, use a systematic process for making decisions and solving problems, and more!

Mix & Match Tracks

Monday, September 1910:45 am & 3:15 pm

M10 – *Mental Fitness: Exercising Your Critical Thinking SkillsLorinda Lewis, President, Corporate Consulting and Training Thinking and reasoning help your level of productivity. Discover: four tools to help you critically and objectively analyze a problem, the things you need in order to reap the benefits of critical thinking, and eight obstacles to making the best decision and finding the best solution. Find out the biggest mistake people make when trying to use critical thinking to solve problems. Learn the five steps involved in identifying the problem and starting the critical thinking process, how to engage others by sticking to the nine rules for brainstorming, and much more.

M11* – The 5 C’s of a Collaborative Administrative Professional Pamela J. Green, MBA, SPHR, ACC, CEO Pamela J. Green Solutions, LLC Great collaborators can inspire others to work toward a common purpose in spite of the differences each brings to the table. The administrative professional is perfectly positioned to both lead collaborative efforts and coach other leaders toward more collaborative behaviors. Discover the behaviors of a collaborative leader, assess your own collaborative IQ, learn how to influence a collaborative culture, walk away with a practice strategy to apply the five C’s of collaboration to your career and your work environment, and much more!

Tuesday, September 2010:30 am & 1:30 pm

T8 – Tools for Strengthening Your Partnership with Your ManagerPeggy Vasquez, Chief Executive Assistant and AuthorSome professional relationships are strong enough to sustain pressure and misunderstandings. Other relationships can drag on with both parties miserable. Get tips to improve your partnership in either scenario. Highlights include: secrets for increasing the strength of a successful partnership; what to do when a partnership isn’t working; how work style and communication differences can work in your favor; 3and strategies for working with multiple styles. Discuss the keys to strong partnerships, assess your own situation, and identify strategies for building an effective and satisfying relationship at work.

T9 – How to Make the Best Decisions — the First Time — with Critical ThinkingAnnette Dubrouillet, President, Author, Trainer, Decision Drivers LLCWhy don’t we make the best decision the first time? We focus on all the wrong reasons and all the wrong ways to solve a problem and we end up making Defective Decisions™. What do we need to make Deliberate Decisions™ the first time around? In this session, you will learn what you need with the seven-step process that expedites problem-solving, giving it focus and structure; the three critical actions to ensure successful Deliberate Decisions™; and the four major types of Defective Decisions™ and how to avoid them.

“

The keynotes were amazing, awesome

presenters, and the information I received

was exactly what I was looking for! It was

on-target, trending, and engaging!”

Denise Sciulli, Assistant to Vice President

Duquesne University – Pittsburgh, PA

Be the Office Hero!You have more product and solution expertise and purchasing influence than you think. Be the office hero for your organization. See page 9.

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Wednesday, September 219:00 am - 10:30 am

D5 – Breakthrough Collaboration Techniques in a Diverse WorkplaceCari Guittard, Principal, Global Engagement Partners & Professor Hult International Business SchoolWorkplaces are more diverse than ever before. The mix of gender, age, and cultural backgrounds can be a great strength when we understand and communicate well with one another. It can also be the source of miscommunication and misunderstandings. Learn about the differing points of view, values, and communication styles that impact our interactions and our decision-making in groups. Discover how to adapt your own style to be more effective with others on your team.

go build skills.

The APC Tech Tips Desk: Your Personal Q&AHaving trouble formatting your slide template in PowerPoint while

protecting your content? Stumped on which Excel formula will do

a word count for a particular cell? Want to link a website video to

your notes in OneNote? Bring your burning software application

questions to our techsperts onsite at the APC Tech Tips Desk. A

one-on-one Q&A session could be just your solution.

Monday

7:15 am – 8:15 am12:15 pm – 1:15 pm

Tuesday

7:30 am – 8:30 am12:15 pm – 1:15 pm

Wednesday

8:00 am – 8:45 am

Join a MeetUp! After rave reviews at the 2015 APC, we’ve got even more MeetUp sessions on Monday! See page 3.

Sunday, September 18 Help Others Through the Dress for Success Drive

We are partnering with the nonprofit

Dress for Success for an Accessory Drive.

Bring your new or nearly-new jewelry,

scarves, belts, hats, bags, etc. to the

donation table on-site and help

empower women in the workforce

across the globe! Dress for Success

is an incredible organization

that has empowered over 925,000

women in almost 145 affiliates across

20 countries with multiple services

and programs.

Monday, September 19 Chicago Dine-Around

Register for the Dine-Around before September 2nd

to enjoy a spectacular dining experience with a

whole bunch of your APC colleagues!

This prix-fixe event includes transportation from the

Hyatt Regency and a 3-part dining experience: hors

d’oeuvres and a glass of wine at an iconic Chicago

restaurant, assorted deep dish pizzas at Giordano’s

(acclaimed “Chicago’s Best Pizza” by NBC, New York

Times, and others), and dessert and coffee with

spectacular views at Riva on Navy Pier.

All taxes and gratuities are included in the package

price of $89.99 per person. We can accommodate

special dietary restrictions if you let us know in

advance by contacting Customer Service at

registration@apcevent.com or calling 1-800-873-1272.

More Special Events

ASAP Eureka! Award Could you be named the next winner on Monday, September 19? See page 23.

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Track 5: Boost Your Image and Professional Brand into High GearYou know how to do your job and work to contribute to your company’s prosperity, but are you just as focused on your future and success? Sessions in this Track will discuss being persuasive, showing assertiveness, developing your career path and goals, and becoming a Rock Star for your company AND yourself!

Mix & Match Tracks

Monday, September 1910:45 am & 3:15 pm

M12 – *How to Become a Powerful and Persuasive Presence Jarrod Haning, Speaker, Musical Secrets & Principal Violist South Carolina PhilharmonicThe process your brain uses to make sense of language is the same process that it uses to make sense of music. Music lends itself to encode information as emotion, and it can be the key factor in making communication work. Explore concepts behind learning music and how they can increase ability to persuade and communicate. With his unique approach to learning, Jarrod will teach you one word that erases negativity, two formulas that cause people to say yes, and three sneaky phrases that reverse resistance to make YOU a powerful and persuasive presence.

Tuesday, September 2010:30 am & 1:30 pm

T10 – *Alter Your Personal Perception: Confident Assertiveness at Work Susan Leahy, MA, CSP, Speaker & Founder, Robert’s Rules Made SimpleBeing confident and assertive (without being aggressive) relies on your ability to communicate, engage, and connect a listener with your vision. Learn how to: be more mentally assertive and confident, enhance your personal and professional feelings of confidence, define what you want to think and feel about the type of work you want to create, and shift your perception about confidence in relation to your success. You’ll also gain an understanding of what it means to really lead with a generous offer, as well as the four types of work discussions that will support being more assertive.

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Wednesday, September 219:00 am - 10:30 amD6 – Administrative Professionals in the Foreign Service — Making a DifferenceKendl Williams, Office Management Specialist Coordinator U.S. State DepartmentDoes traveling and living overseas sound exciting? Does the idea of choosing from over 270 overseas locations while doing meaningful work that is critical to national security appeal to you? Kendl Williams, the State Department’s Office Management Specialist Coordinator and former Secretary to the U.S. Ambassador in Managua, Nicaragua, discusses the vital role admins in the Foreign Service play in our nation’s diplomatic mission. She’ll discuss why they‘re well suited to diplomacy and the challenges and rewards of an admin’s life in public service abroad.

D7 – Take Your Career to the Next Level: Transition to the C-Suite Assistant Peggy Vasquez, Chief Executive Assistant and AuthorAre you ready to move into the C-Suite? Join Peggy as she shares her journey of moving up the ranks. She will discuss what you need to do and know to be successful. Topics include: what worked and what didn’t, why feedback is a gift and how you can use it to propel yourself forward, why your values need to align with your company and your executive, what it means to be a leader, why selecting and being a mentor is important, how your style and presence impacts your promotion, and why respect is crucial to your success.

D8 – LinkedIn Beyond the Profile: Network and Build Your Brand Like the ProsRebecca Vertucci, Senior Customer Success Manager, LinkedInMost of us consider ourselves reasonably adept at using LinkedIn, but need lessons on how to truly maximize this free tool. APC brings you straight to the source! Join a training expert from LinkedIn, Rebecca Vertucci, for this high-level overview and interactive session packed with tips and tricks for networking and promoting your brand using your LinkedIn profile. Get a leg up on your competition and gain market share by optimizing your use of mobile technology, leveraging LinkedIn Groups, and crafting a communication strategy that keeps you top of mind in your industry.

Chicago for it!

Get Your Free

“Go for It” Guide

Need help getting approval to

attend the APC? Request our

“Go for It!” Guide, a justification tool

to review with your manager to

get the critical training and skills

you need to succeed in your job.

Request your copy by emailing

info@apcevent.com.

“The conference was so informative.

The instructors were passionate about

what they were speaking about and

wanted each learner to leave their class

benefiting from it.”

Nadelya Kinnon, Medical Assistant

Lockheed Martin – Grand Prairie, TX

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Track 6: Drive Innovation with Creativity

Mix & Match Tracks

Tuesday, September 2010:30 am & 1:30 pm

T11 – How to Step Outside Your Comfort Zone to Create Positive ChangeLorinda Lewis, President, Corporate Consulting and Training Whether initiating something new or revising a practice that exists, change in organizations is uncomfortable. In this session, we will discuss becoming an agent for positive change, generating creative solutions, reducing others’ resistance using techniques that encourage them to buy in and to support you, and how to paint a picture of the future. Learn five things every adult needs to know about getting both their head and heart to accept change, why implementing change often fails, and how to overcome your own uncertainty and respond to others’ negativity.

T12 – In-Demand! The Innovative Admin

Julie Perrine, CAP-OM, MBTI Certified, Founder & CEO All Things AdminDo you want to be the most marketable and respected admin around? Do you want to be the one every executive wants by their side? Embrace innovation and become the Innovative Admin™! Today’s world demands administrative professionals who can generate new ideas and implement creative solutions. This session will address: what it means to be innovative, how to apply the five stages of the innovation mindset adoption curve to each challenge you face, ways to tap into your creativity and initiative to get ahead, and strategies to help you transition to being innovative.

Innovation is the lifeblood of business success and of a successful career. Get your inventive juices flowing and get in the driver’s seat with sessions on creative thinking, new innovations in technology that we’ll be using in the office soon, principles for becoming an agent of change and progress, and more.

“

What I especially liked most about

attending the APC was the training

variety, from communication and

leadership to technical skills that are

specifically targeted to my profession

and the things I do every day.”

Sarah Klein, Executive Administrator

Microsoft – Redmond, WA

Wednesday, September 219:00 am - 10:30 am

D9 – Virtual Reality in Business: A New Dimension to Explore Corinne Hoisington, Professor of IT, Central Virginia Community CollegeBe in the know about exciting new technologies! Virtual reality (VR) is about to become a part of every professional’s reality. Companies are using VR apps and devices to increase productivity and to access remote workers. With VR, we can create an artificial environment that appears real and that users can interact with. VR plays upon the senses including sight, touch, hearing, and smell. Most commonly the user participates via goggles and/or gloves. It is already being used to interview prospective employees, train remote workers, and hold virtual meetings. It may not be long before virtual admins using these devices appear!

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D10 – Develop an Administrative Support Team in Your Organization: The H.E.A.R.T. CaseApril Stallworth, 2015 ASAP Eureka! Award Winner, Administrative Assistant, Waukegan Public SchoolsLearn how to create a winning professional development program for your organization’s administrative professionals. As the very first ASAP Eureka! Award Winner, April will show how she created H.E.A.R.T., the award-winning program for the Administrative Support Professionals of the Waukegan Public School District. Hear how they came together to improve their work environment and how you can do it too. Leave with a personalized action plan and information on how to start and build your own program for your team.

ASAP PRESENTS THE

2nd Annual Eureka! Award Enter today!The ASAP Eureka! Award is an extraordinary and prestigious opportunity to be recognized for your talent and initiative.

If you created and carried out a program that produced tangible results for your company or if you discovered and implemented a solution that saved money or time, reduced errors, or increased productivity, we’d like to hear from you!

You are a creative thinker, someone who gets things done, and we invite you to nominate yourself for the 2016 ASAP Eureka! Award for Administrative Professionals. It’s a chance not only to be recognized and honored, but also to share your breakthrough with other attendees when the ASAP Eureka! Award is presented at the 24th Annual Administrative Professionals Conference (APC). Inspire everyone with your success story.

If your initiative is chosen as the winning entry, you’ll receive coach round-trip airfare (up to $500), hotel accommodations, and registration to the 2016 Administrative Professionals Conference.

Deadline for submissions: August 5, 2016. Mark your calendars! For information about how to nominate yourself or a colleague, visit APCevent.com/2016-asap-eureka-award or email info@apcevent.com.

go innovate. Dress for Success Accessory DriveSunday, September 18. Share your success and pay it forward. See page 19.

April Stallworth, 2015 ASAP Eureka! Award Winner

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The Executive Assistants’ Summit (EA Summit) offers targeted training and valuable networking to

qualified executive and senior-level assistants. The EA Summit runs concurrently with the APC and

includes all APC Keynotes, Sessions, and Special Events. In addition, participants will choose from

exclusive workshops on Sunday and Wednesday and attend specially designed EA Summit sessions. Go to

APCevent.com/ea-summit to see the EA Summit schedule and complete program! Space is limited and

you must apply for entry unless you’ve attended in the past. Applications are reviewed on a first-come,

first-served basis, so find out more and apply now.

EA Summit Exclusive Training and EventsSunday, September 187:30 am - 8:30 amBreakfast and Orientation

8:45 am - 10:15 am Rapid-Fire EA Networking Effective networking isn’t about collecting business cards or LinkedIn connections. It’s making a mutually beneficial connection. Take this first step toward expanding your peer network at the EA Summit, and share ideas and resources about things that matter.

Executive Assistants’ Summit

Workshops1:45 pm - 4:45 pm (Select One)EW1 – Reinvention and Disruptive Innovation: Career Transition and Development Through InnovationWhitney Johnson, Co-founder, Rose Park Advisors & Author, Dare, Dream, Do and Disrupt Yourself Learn how to nurture professional breakthroughs with learning, innovation, and growth. The “S-Curve” or “life cycle,” of companies, products, and technologies illustrates why some blossom and others wither away. Whitney Johnson adapts this model to career planning by applying her colleague Clayton Christensen’s influential work on corporate innovation to the concept of career disruption.

EW2 – Thinking, Learning and Working Smarter: Targeting Your “Smarts” for Ultimate SuccessWalter McKenzie, Founder, Surfaquarium “It’s not how smart you are it’s how you are smart!” The groundbreaking work of Harvard University’s Dr. Howard Gardner transforms how we think about ourselves and interact with colleagues. We all learn and work in unique ways, and we can learn how to optimize our strengths and develop new capacities! Learn: how to identify your “intelligence profile,” utilize strategies for dealing with differing intelligences, mindfully select media that promote specific intelligences, and reach every person, every time, in every communication situation.

12:30 pm - 1:30 pmEA Summit Preview of the Exhibits at APCExclusively for the EA Summit attendees, explore the Exhibits at APC with Pam Green as your host! Enjoy desserts, beverages, and the opportunity to have informative conversations with our Exhibitors and Sponsors. You and your fellow EA Summit attendees will meet and greet with the on-site reps and get access to EA Summit exclusive giveaways, and a special raffle drawing!

EA Summit Sessions10:30 am - 11:30 am (Select One)ES1 – Insider Insights: Working with Boards and Executive TeamsMark Nadler, Principal and Co-founder Nadler Advisory Services LLCThe role of Boards has undergone unprecedented change in recent years with direct implications for the CEO and other executives who interact with Board members. Learn about those changing responsibilities and expectations and how you can enhance your ability to contribute and add value. You’ll also gain a better understanding of the inner workings of Boards and the new pressures on Executive Teams.

ES2 – Business Etiquette Around the GlobeNancy Schnoebelen, Principal and Founder, PolishedAs business expands globally, awareness of and respect for cultural differences becomes increasingly important. Whether you are hosting a meeting with someone from a foreign country, preparing your Executive for a trip abroad, or preparing to travel yourself, you’ll want to learn relevant international business etiquette and protocols that send the right message. Dining, introductions, gift giving, seating, and even the exchange of business cards can all have cultural expectations about courtesy and protocol. Prepare to help your organization and your Executive shine!

Qualified EAs: Apply Now!Spaces are limited, so apply today. APCevent.com/ea-summit

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Monday, September 1912:45 pm – 1:30 pm Lunch PresentationToday’s Assistant Around the Globe: Roles, Responsibilities, and Stature Lucy Brazier, CEO, Marcham Publishing, & PublisherExecutive Secretary MagazineLucy Brazier has traveled to 21 countries — including Dubai, Australia, South Africa, and Russia — working with and speaking to assistants around the world. She will share how the assistant’s role and responsibilities have evolved and how they differ from country to country. Hear how titles, bosses, and even responsibilities compare with North American assistants. Lucy also explores how the admin field in general is perceived by management in various countries.

Wednesday, September 21

EA Summit Sessions9:15 am - 10:30 am (Select One)ES3 – The EA as Leader and Manager: 10 Keys That Boost Your SuccessLorinda Lewis, President, Corporate Consulting and Training Your position within the organization reflects the position your Executive holds. To support your Executive, you’ll need to possess many of the same skills and the same judgment he or she does. Get practical how-to tips on topics ranging from diplomacy and team leadership to confidentiality and working with executive team members. We’ll cover the must-dos and the no-nos, including guidelines for the professional image you should be projecting.

ES4 – The Human Side of Change Maria Higgins, People Development Expert, Clear Steps Group, Inc.Change is a fact of organizational life. It’s necessary for progress, and is just plain hard. Join Maria as she uses the analogy of taking the “transition train” to explore the three phases of change: when it arrives, getting on board, and settling in to get comfortable. Dive deep into anticipating emotional reactions, how you can prepare, and how you can navigate and keep yourself and others motivated. Get techniques for cultivating buy-in and learn key principles for effectively dealing with change both professionally and personally.

7:45 am - 9:00 am Executive Assistants’ ExchangeDuring breakfast, EA Summit attendees will work in small groups. Choose a discussion topic from those provided, or develop your own topic(s) for conversation. You’ll be sharing (or exchanging) shortcuts, tips, or best practices within each group. For example, share tips on travel planning for your Executive, shortcuts to better calendaring and scheduling, or best practices you’ve heard during the EA Summit.

Workshops1:00 pm - 4:00 pm (Select One)EW3 – Strategic Influence: Tactics for Developing Impact Without Direct AuthorityCari Guittard, Principal, Global Engagement Partners & Professor Hult International Business School Strategic Influence is the practice of applying discrete persuasion skills to achieve desired outcomes. It is built on relationships and is a form of interpersonal power. Dive into the skills, tactics, and mindset required to influence others. Learn to challenge your assumptions and broaden your perspective, and focus on how to increase your power in working, negotiating, and communicating across gender, culture, and generations.

EW4 – The New Generation of Microsoft Office – Power BI, Sway, Yammer, Delve and Beyond Corinne Hoisington, Professor of IT, Central Virginia Community CollegeMeet the latest lineup of amazing products that work with Office 365. Use simple new interactive business intelligence (BI) tools that work hand-in-hand with Microsoft Excel. See how Office Mix can turn PowerPoint slides into interactive online presentations with functions that allow you to record audio or video of yourself presenting, write on your slides as you speak, insert quizzes, polls, online videos, and even screen recordings. Plus hear how Microsoft Yammer and Delve are transforming today’s business world.

EA Summit Post-Event Webinar Wednesday, October 19, 2016

Creating Results Through Learning Application Sandy Geroux, M.S., CEO, WOWplace® International, LLC You’ve set goals with the Action Learning Plan you received on-site—what’s next? Learn how to use critical thinking skills to focus on what is most relevant to your goals, and apply the learning immediately. Get a proven system for working effectively while you progress toward your goals!

Tuesday, September 2012:30 pm – 1:15 pm Lunch PresentationJoining Brains: How Teams Can Make Better DecisionsAnnette Dubrouillet, President, Author, Trainer, Decision Drivers LLCIt’s one thing to learn how to make decisions for yourself, by yourself. Doing the same with a team requires more skill, more focus, more understanding, and more patience. During this fast-paced presentation, experience the steps in the decision-making process where teams typically fail. Work together to define a problem, acknowledge the various decision-making styles, and develop an implementation plan. Learn how to avoid pitfalls and control the team decision-making process while guiding the team to be more effective and efficient.

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The Hyatt Regency Chicago

The 2016 APC will be held at the luxurious Hyatt Regency

Chicago, a full-service downtown Chicago hotel near the

Magnificent Mile and top Chicago attractions including Navy Pier

and Millennium Park. Set within the epicenter of the Windy City,

Hyatt Regency Chicago is conveniently connected to the Illinois

Center and located steps away from the Magnificent Mile.

The hotel offers unrivaled services, impressive amenities,

decadent dining options, and newly renovated spaces. Explore

popular attractions surrounding our Chicago hotel near Navy

Pier, shop on Michigan Avenue, or enjoy a day in Maggie Daley

or Millennium Park or on Lake Michigan.

Book early for the best rates. Book your accommodations

at the Hyatt Regency Chicago by August 8th, 2016, to receive

the special APC room rate. The APC discounted attendee rate

is $229 per night*. This special rate includes complimentary

wired or wireless Internet in your sleeping room and in the

conference meeting rooms.

Go to APCevent.com/location-and-hotel to make your hotel

reservations, or call OnPeak reservations at 1-800-803-5804.

IMPORTANT! To receive the APC Conference Hotel rate, you

must book through APC’s official housing partner, onPeak.

Please DO NOT call the hotel directly.

*Note to Government employees: Government rates available at

the Chicago Hyatt Regency on a first-come, first-served basis.

Accommodations

Chicago Dine-Around ReservationsReserve your spot at the Chicago dining event before September 2. Details on next page and on page 19.

Chicago for it!

Pre/Post ConferenceWorkshops

Regular $2315 ASAP Member $2090

The Conference Pass includes access to the entire APC Conference including: all concurrent learning sessions on Monday, Tuesday and Wednesday, all Keynote Speakers, all Special Sessions, the Welcome Reception, Tuesday Party, buffet breakfast and lunch on Monday and Tuesday, and buffet breakfast on Wednesday. Workshops must be purchased a la carte with this registration option.

Regular $1790 ASAP Member $1565

The Value Pass includes everything in the Conference Pass, PLUS your choice of up to three Workshops including the option to get certified onsite with the new PACE Certification.

Conference Pass registration is required to purchase Workshops à la carte. Value Pass includes your choice of up to 3 Workshops.

Conference Pass

Value Pass

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CANCELLATION POLICY Cancellations received by August 5, 2016 will be refunded; however, a $275 cancellation fee will apply. No refunds for cancellations after August 5, 2016. Registration substitutions are allowed. Cancellation fees do not apply to substitutions. Companies will be invoiced for registrations not cancelled by August 5, 2016.

From time to time, we make your name and address available to other companies whose products and services may interest you. If you prefer not to receive such mailings, please send your name and address to APC Business Mailing Preference Service, P.O. Box 7437, Portland, ME 04112-7437 USA.

BestBuy!

Full-Day Workshops (8:30 am - 3:30 pm)W1 How to Use Everyday Tools to Manage Projects

Like a Pro (Hands-On!)W2 Attendees’ Choice: Management Skills

for the Administrative Professional

Half-Day Workshops (8:30 am- 11:30 am repeated at 12:30 pm - 3:30 pm)W3 am/pm The Art of Confidence: Building Your

Personal Power and Overcoming Self-DoubtW4 am/pm Powerful PowerPoint: Solutions to

Everyday Dilemmas

Post-ConferenceWednesday, September 21, 2016Half-Day Workshops (1:00 pm - 4:00 pm)W5 Maximum eFile Triage: Working Smarter in Word, Excel,

and PowerPoint (Hands-On!)W6 7 Strategic Career Moves that Spotlight Your Unique ValueW7 How to Communicate Better with Almost Everyone

Workshop(s): Pre-Conference • Sunday, September 18, 2016

Regular $2550 ASAP Member $2325 Executive Assistants' Summit PassHURRY! Limited seating available!

The Executive Assistants' Summit is designed for qualified executive and senior level assistants. Exclusive Workshops, sessions, webinars, and meals are included in this pass. You must apply to this program. Visit APCevent.com/ea-summit for details.

Full-Day Workshops $649 Half-Day Workshops $395

Don’t forget to use your VIP Code when you register! (see yellow box on back)

NEW Chicago Dine Around

Monday, September 19(6:00 pm - 9:00 pm)You and your friends get picked up at the Hyatt for a 3-part Dine-Around experience in the heart of Chicago. All taxes and gratuities included. Price = $89.99 per person

Audio Recordings + Synchronized Slides of APC sessions on Monday, Tuesday, and Wednesday morning!*Purchase hours of Training Sessions, recorded onsite at APC 2016. The recordings include most concurrent sessions from Monday, Tuesday, and Wednesday mornings and are fully synchronized with each slide presentation.

Registration Options3 FAST, EASY WAYS TO REGISTER NOW!

© 2016 Diversified Communications. All rights reserved. Printed in USA. All trademarks are property of their respective owners. Conference programs and speakers subject to change.

Ask about group discounts

➊ ONLINEAPCevent.com

➋ EMAILregistration@apcevent.com

➌ PHONECall Sam at 1-800-873-1272

Join the American Society of Administrative Professionals (ASAP) and save $225 on your APC registration. Membership is FREE.

Join thousands of your colleagues today!www.ASAPorg.com

Not Yet Registered?Enter to Win a 2016 Conference Pass!Join the APC Preview Scavenger Hunt for an opportunity to attend the APC on us! See details on page 2.

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• Stream Online – Pre-Conference Price = $99• DVD-ROM – Pre-Conference Price = $99• Stream Online + DVD-ROM – Pre-Conference Price = $139

*Workshops and Special Sessions will not be recorded. Some concurrent sessions may not be recorded due to trainer contracts. You must be an APC registrant and attendee in order to purchase the recordings. Buy Pre-Conference for the best pricing! On-site price goes up $40 and Post-Conference price goes up an additional $60!

C1 PACE Certification Review and Testing: Pre-Conference * Sunday, September 18, 2016 (8:30 am - 4:45 pm)Full-Day Review with the trainers who created the PACE Study Guide, and optional Exam (lunch included)

❯❯ * ONLY available with Value Pass registration ‹‹

3 FAST, EASY WAYS TO REGISTER!

➊ ONLINEAPCevent.com/register

➋ EMAILregistration@apcevent.com

➌ PHONEOr, call Sam at1-800-873-1272

VIP Code

The APC is the best training value around — get unparalleled education, meet and mingle meals, access to a world-class faculty and assistants from the upper echelon of corporate America.

APCevent.com

ApCAdministrativeProfessionals

C o n f e r e n c e2 0 1 6

The Premier Training Event for Administrative Professionals & Executive AssistantsSeptember 18 - 21, 2016 | Hyatt Regency Chicago | Chicago, IL

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Important company mail. If the person this piece is addressed to is no longer with your company, please pass it along to an Executive Assistant or Administrative Assistant at this address.

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Exceeded my expectations! I have been attending work

related conferences and trainings for decades. This is the first

time I felt an event was 100% worth my time to be there.”

Renee Grout, Executive Assistant

Biogen – Cambridge, MA

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