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JULY AUGUST 2010
3www.snmaonline.org
JULY AUGUST 2010
News & Updates 4 Benefi ts of Adver sing 12 SNMA Educa on Series Classes
22 Spotlight on Pla num Sponsor: Apartments.com
23 Spotlight on Pla num Sponsor: Roadrunner Carpet Care 25 2010 SNMA Events Calendar 26 Products and Services Guide
Feature Ar cles 6 Looking For Ways To Keep People Mo vated 8 Maintenance And Discrimina on: Are You At Risk?
10 Who’s Got You Covered? A Landlord’s Basic Primer on Fair Housing Insurance
14 2010 Social
16 Golf And Pu ng Classic 18 SNMA Sizzling Stars 20 Green Thinking: Improve NOI with E-Payments
INSIGHT
SNMA 2010 Board of DirectorsPresidentBret Holmes .......................... 702.699.9261Advanced Management GroupPresident ElectPaula Lane ............................ 702.362.6444Pinnacle AMS WestPast PresidentAmanda Hahn ....................... 702.671.6000Signature ManagementVice PresidentDebra Peterson ..................... 702.255.3700For Rent Media Solu onsTreasurerDoug Sartain ......................... 702.873.5995Cer fi ed Fire Protec onSecretaryBarbara Kirk .......................... 702.436.2048Camden Property TrustDirectorChristopher A. Karsaz, ESQ. .........702.952.9227Karsaz & AssociatesDirectorChristopher Hinojos .............. 702.939.1494Apartment GuideDirectorDana Murrah ........................ 702.395.1523AMCDirectorDeborah O’Keefe .................. 702.436.9293The Prime Group
DirectorDonna Gill ............................. 702.362.6444Pinnacle AMS WestDirectorFrancie Stocking ................... 702.368.4217Western Risk InsuranceDirectorMaria Avellana...................... 702.658.4006AMCDirectorMar n Estrada ...................... 702.336.7877Fairfi eld Proper esDirectorRhonda Sikes ........................ 702.438.7678Avion at Sunrise MountainDirectorRobert Groucu ................... 702.895.8887Sherwin WilliamsDirectorSteven Olmos ....................... 702.459.3192Silver Lands, Inc.DirectorTeresa Jackson ...................... 702.873.5995Cer fi ed Fire Protec onDirectorLaura Parada ......................... 702.476.8997GreystarVendor AlternateChandra Vail ......................... 702.798.4511Apartment Finder
WHO WE AREThe Southern Nevada Mul -Housing Associa on (SNMA) is a non-profi t
organiza on that provides the local mul -housing industry with legisla ve support, educa on and community outreach to benefi t our membership and the community. The SNMA is devoted to suppor ng the diversity, integrity and ever-
changing environment of the mul -family industry. We are devoted to you.
WHY WE EXISTThe Southern Nevada Mul -Housing Associa on exists to support the mul -
housing industry and its professionals with proac ve legisla ve eff orts, by promo ng career development through educa on and by off ering entertaining
social opportuni es. The SNMA also strives to promote the highest level of professionalism with established standards and prac ces throughout every
segment of the mul -family industry, including management, marke ng, maintenance and suppliers.
Bo om line… we exist for you, because of you.
Southern Nevada Mul -Housing Associa on2775 South Rainbow Boulevard, Suite #101-C, Las Vegas, NV 89146
T: 702-436-7662 • F: 702-446-8445Email: [email protected] • Web Site: snmaonline.orgExecu ve Director: Michael Fazio, [email protected]
Execu ve Assistant: Aysha Park, [email protected]
Pla num Sponsors:Cer fi ed Fire Protec onWestern Risk Insurance
Sherwin Williams Paint and Floorcovering
Cox Communica onsSilver Lands, Inc.
SNMA welcomes our newest members!
Quality TowingApartments.com
Fire-N-Ice Hea ng & Air Condi oning
Roadrunner Carpet Care
NEW MEMBERS PROPERTIESSunset Hills Apartments
Casitas at Cheyenne ApartmentsCamino Al Norte ApartmentsMerlyane Villas Apartments
RB Rental Proper es Broadstone Montecito Apartments
NEW MEMBERS VENDORS EA Beltz Corp. Paint & DrywallR & D Commercial Consul ng
Dominion Environmental Consultants, IncComplete Solou ons dba: Roto Rooter
Contemporary Informa on Corp.
Last Issue As
Property Alternate Misty Jus ce ....................... 702.269.5411Fairfi eld Proper es
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JULY AUGUST 2010
Apartment Insight is published by the Southern Nevada Mul -Housing Associa on.
Apartment Insight is the offi cial trade publica on of the Southern Nevada Mul -Housing Associa on, a professional associa on of mul -housing professionals and industry partners.
The materials contained in this publica on are general in nature; the applicability to one’s par cular situa on should be reviewed with a professional who has all the facts pertaining to the situa on being considered. The publisher disclaims any liability for published ar cles.
Adver sing Policy: Southern Nevada Mul -Housing Associa on accepts no responsibility for unsolicited materials. Adver sements contained in this magazine do not cons tute endorsement. With the excep on of those products and services directly under the control and supervision of SNMA, it is the policy of the SNMA, its offi cers and Board of Directors, not to endorse any products or services.
Apartment Insight Commi ee:Brandi Cooley
Commi ee Chair
Michael FazioFront Cover Art/Editor
Maria AvellanaBoard Representa ve
Photos courtesy of Doug Sartain (Cer fi ed Fire Protec on)
For Advertising Information, Contact:Dani Gorden509.301.4858
BENEFITS OF ADVERTISING
Advertising in your association’s trade journal is a solid approach to business development. In fact, a recent survey done via the PPA called The Essential Medium, found B2B publications - such as Apartment Insight, to be the number one information source within any given industry when compared to other media.
In the survey, respondents were asked whether they agreed or disagreed with a series of attitude statements and the PPA compiled the data, resulting in the percentages Verbatim responses were collected by the survey , which are added to exemplify the points Here are a few excerpts:
Business publications are rated the fi rst choice for staying in touch with what’s going on in their sector by 61 per cent of decision makers.
“If I didn’t read them I wouldn’t know what’s going on.”
71 per cent of decision makers believe that B2B magazines are essential reading.
“I would be lost without my business publications.”
83% of managers would recommend to people starting a career in their sector to read the business publications
“With the information we gather from the publications, we can determine if we are on the right track or if we need to change direction.”
Essential? Apparently!
FOR ADVERTISING INFORMATION PLEASE CONTACT:Dani Gorden
Project Manager509-301-4858
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JULY AUGUST 2010
With the current austere multifamily climate, which makes new ventures few and far between, and rent growth hard to come by; how do you keep the momentum within your company? How do you keep your people feeling good about their jobs and the company’s prospects?
As the supposed recovery creeps along, many managers and owners are still facing the challenge of retaining and motivating their people amidst layoffs, downsizing and no raises.
1. Share the bad news as well as the good. Keep in mind that the rumor mill in any company is incredibly effi cient and for the most part inaccurate. Communication with your people tends to have a positive effect, which increases productivity. Be open and be honest. News – good or bad – especially in times
when people are expected to do more with less; should come directly from management.
2. Make yourself available. Whether you call special meetings at the
regional or property level, invite key employees or just make a point to keep your offi ce door open. It’s important for management to be available during stressful times.
3. Get out from behind your desk. This is the wrong time to hide out in your offi ce. Leaders need to lead; they need to be seen. People feel much more secure when there is a clear direction and certainly much more motivated when management is seen rolling up the proverbial shirtsleeves and getting involved in the day-to-day.
4. Invite Employee Involvement.
Typically employees want to get involved and be part of the success and growth of the company they work for. Asking employees to set their own performance goals or asking for suggestions for more efficient ways to do their jobs, is a great way to involve staff. Not only will you get some great ideas, but your employees will feel as though they have some say over their lives - which have been proven to
3. GGet oout ffrommm behinndd your deesk.
1. Share the baadd newss aas well aas the good.
IMPROVE COMPANY MORALEIMPROVE COMPANY MORALE
Looking For Ways To Keep People
Motivated?Motivated?
22. Make yourseelf available.
4. Innviteee Emmmplooyyee Involvement.
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JULY AUGUST 2010
be a motivating factor when change and uncertainty are high. Simply listening to ideas, giving positive feedback and credit for ideas all contribute to company morale.
5. Tools to get the job done. In order to get work done and done right, you as the leader must give your employees the skills and tools to complete the tasks assigned. This includes support, training and the necessary equipment. Employee training will go right to the bottom line. Investing in your people is smart. To answer the question, “What if we invest in the training of our staff and they leave? “ The fl ipside to consider is, “What if you don’t, and they stay?”
6. Empowerment. Sometimes knowing when to step back and let your staff carry
on is crucial to morale. Management that hovers, interferes and micromanages tends to lose key people. All employees want to feel trusted to get their work done. Once a task is delegated and expectations are clearly set, then let them do their work.
7. Have their back. Likewise, employees that feel like a target from all sides quickly lose interest in their company and feel justifi ed in not supporting the company’s direction and goals. No one wants to feel that they are the scapegoat between management and the client/tenant.
8. Reward. Reward the behavior you want to see more of. Rewards do not have to be monetary. You would be amazed at how far a simple “thank you” goes. Kindness, courtesy, and respect don’t cost a dime – yet the monetary return is exponential. People that are treated well; treat others well. The best thing you can do to ensure that your clients/tenants are treated well, is to treat your staff well. Remembering birthdays, organizing pot luck lunches, hand written thank you notes are actions that yield big returns.
High employee morale increases productivity, reduces employee turnover, decreases employee complaints, and improves job satisfaction. As an owner or manager, it is your job to provide the leadership to create and maintain the morale within your organization.
The multifamily housing industry is stressful – now, more than ever. Consider that many of the families moving into properties are not necessarily happy with the changes in their lives. In many cases, their lives have changed dramatically – many may have lost jobs, homes, beloved family pets and are in serious down-sizing mode. Others may be new to the area, due to job changes. At the end of the day, very few moves go as planned and most are not stress free. Your staff is on the front lines of tenant relations and in many cases on the receiving end of other people’s chaos.
By making sure that your employees feel valued and recognized for the contributions that they make to your company, you will be building a company that not only survives, but thrives in good times and in bad.
7. HHavee theeir bacck.
6. EEmppoweerrment..
5. Tooolls to gget thee job ddone. A 2008 study released by the Families and Work Ins tute ranked job mo va onal factors among respondents. Pay is 4th from the top.
• Having a challenging job
• Having a suppor ve workplace
• Having a good fi t between life on and off the job
• Being well compensated
• Working at a company that has high values
• Having the opportunity for high achievement
8. RRewward.
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JULY AUGUST 2010
So much of what you hear about, read about or are taught about fair housing and unlawful discrimination focuses on the leasing side of the multi-family housing industry. Certainly many problems do arise during the leasing process...denying apartments based on race, steering families with children, or failing to make reasonable accommodations to people with disabilities are examples. But
unlawful discrimination is just not the bailiwick of leasing agents and resident managers. Maintenance personnel at all levels have the opportunity to make your residents feel valued, or make some of them of them believe that they are being discriminated against. And if in fact members of your maintenance staff make
workplace decisions based on your residents’ race, color, sex, national origin, religion, familial status or disability, the potential liability for such prejudice can be signifi cant. Fair housing laws
provide that people not only have equal opportunity to live at your property or in your building, but that they have equality in receiving the services that you provide as well.
Now is the time to work with maintenance personnel to develop fair housing policies as to the protocols and scheduling of services. Written policies, which are followed by everyone, will help protect against unlawful discrimination or even the illusion that maintenance decisions are made for unlawful reasons. Let’s explore this further...
Consider this scenario: one of your residents who has AIDS placed a request for work to be done on the faulty toilet in his apartment. Your maintenance technician promptly went to the apartment to do the work after he put on gloves, goggles and a mouth mask, and the problem was effi ciently, neatly and quickly corrected. Was there any unlawful discrimination? Could you be liable? The answer is that yes, perhaps there was unlawful discrimination. If your maintenance technician would have responded as quickly for another resident who doesn’t have AIDS, but without the full regalia of gloves, goggles and mouth mask, then there was discrimination based on disability, and you could be responsible, along with your maintenance technician, for the damages related to the embarrassment, humiliation and indignity suffered by your resident.
The solution is to have a standardized response to the type of service request made, rather than a response based on the resident. Your maintenance personnel should list all of the multitude of types of service requests that are made and develop a logical protocol
for each of them. The protocol for working on a faulty toilet should be the same for all residents and should be based on health and safety considerations. The list with its corresponding protocols should be
in writing as your policy. This policy should be reviewed with all maintenance personnel and adhered to.
Now look at another possible situation: Your lead service technician is a black woman. Your company has a policy of doing service in the order that requests are received. First thing in the morning, the Whites (a white family) call in with a request and are told that their request is the fi rst of the day and that it will be taken care of “fi rst thing”. However, the Whites notice that your lead service technician goes, tool box in hand, to the apartment of the Blacks (a black family) and spends some time in the apartment, apparently (and actually) responding to a request for service made by the Blacks after the Whites had made theirs. The Whites go to HUD and fi le a complaint of racial discrimination, based on the fact that they are white and that the lead service technician placed their service request behind that of the Blacks. Do the Whites have a valid claim? Not necessarily. While your policy is to respond to service requests in the order in
which they are received, logic would dictate that certain requests take priority over others nonetheless.
In this scenario, assume that the Whites had a dripping faucet and the Blacks a broken pipe. If your policy further states that response is made in order of request unless a subsequent response is for a higher priority situation, you should be able to diffuse the claim. Remember
the list your maintenance staff compiled to establish appropriate protocols? Now take that list and classify those many types of requests into priorities, again making this
the basis of a written policy that is reviewed with all staff and followed.
Think it out...write it down...teach it...follow it...document it...and spot check periodically. This drill can be an effective way to minimize the
possibility of unlawful discrimination (real or perceived) in all aspects of the
multi-family housing workplace, including maintenance.
ARE YOU AT RISK?By Nadine Greene
MAINTENANCE CORNER
“Fair Housing Focus” is written by Nadine Green, Senior Counsel with For Rent Magazine®. The informa on contained in this ar cle is not to be considered legal advice, and the author and FRM strongly recommend that you consult with your own counsel as to any fair housing ques ons or problems you may have.”
MAINTENANCE AND DISCRIMINATION:
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A Landlord’s Basic Primer on Fair Housing InsurancePick up any magazine within the multi-family housing
industry or attend an educational conference, and it is
likely you will find something about fair housing. This
issue is important to our industry for many reasons,
including the dollar impact of not being in compliance
with the fair housing laws.
If you are charged with discrimination, the defense costs are high, not to mention perhaps having to pay to either settle the case or satisfy a judgment. You have protected your business and yourself from the ramifi cations of a fi re, a slip-and-fall, or the myriad of other events that create liability for you as a landlord. But what about fair housing insurance coverage? Do you have it? Do you not have it? Do you know? Do you really need it? Do you care (probably, since you are reading this article)? Is there really any such thing?
Yes, there is coverage available. But it is up to you to fi nd it, evaluate it, and make good business decisions regarding your needs. This article won’t give you all the answers, and will most likely raise more questions for you, but it is a good starting point for you to dialogue with your insurance agent or carrier. So, here goes…
The first step is to see if you have coverage:1. Keep in mind that your General Liability and Directors &
Offi cers policies will likely not provide you with fair housing protection. Personal Liability policies may (or may not!) provide coverage, but Professional Liability will often do so.
2. Check the AM Best’s rating (FSR – Financial Strength Rating) for your carrier’s ability to meet its obligations to you as a policyholder.
3. Discuss whether the carrier is “admitted” or “non-admitted/unauthorized” in the state or states in which you have properties and do business.
4. Next, open up a discussion with your agent/carrier about “Discrimination Coverage” or “Tenant Discrimination Liability Insurance.” The term “fair housing insurance” is not generally used in the insurance industry.
Now, let’s say that your agent/carrier assures you that you have the coverage or that you will be able to buy it. You’re all set now, right? No, not at all. As a smart business person you need to know what it is that you have bought or will buy. And what you think you “see” is not necessarily what you might actually “get.” You need to know:
1. Are you covered for intentional acts of discrimination?
Covered?Covered?Who’s Got YouWho’s Got You
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Most cases are settled, and few actually make it into an administrative or federal district courtroom.
12. Is there a “hammer clause” regarding settlement? If you refuse to agree to a settlement offer and insist on going to court, but then lose more than you could have settled for, guess who pays the difference? (Hint- if there is a hammer clause, it won’t be your carrier who pays.)
13. Will a settlement affect your tax credit properties? If you are found to have discriminated, you bet. If you settle and thus “admit” liability or lose in a lawsuit, you stand a good chance of losing your tax credit status.
A fire can occur at your community, someone can slip and fall. There could be wind damage, hail damage, a tragic drowning in your pool. You have likely protected yourself from these possibilities with insurance. But be sure that you have done what you can to also protect yourself from the wrongful denial of a reasonable modification or accommodation request; sexual harassment or harassment based on protected class status; eviction or differential treatment because of protected class status; saying the wrong thing; treating applicants differently; linguistically profiling on the telephone; having community rules that unreasonably target children; automatically evicting the mentally disabled; not allowing assistance animals in pet-free properties; failing to have accessible housing where required or failing to allow modifications for the disabled. These are the most common bases for fair housing complaints.
Make smart business decisions. You may be disinclined to pay the premiums for tenant discrimination insurance yet just a few hours work on a fair housing issue may result in legal fees that are as high as the premium for coverage would have been. Know what you are buying. Hopefully the ideas shared above will help you evaluate that. And consider this closing message from this trio of authors…complying with fair housing law is the right thing to do and avoiding fair housing complaints in the fi rst place is the best insurance of all.
2. Are you covered for punitive damages? There have been fair housing cases w ith punit ive damages in excess of a million dollars, and one non-landlord fair housing case with punitive d a m a g e s a w a r d e d a t o n e hundred million dollars (that’s $100,000,000 and not a typo!).
3. A r e y o u c o v e r e d f o r c i v i l penalties, emotional distress, compensatory damages, legal fees and settlements?
4. There are so many people for whose acts you are responsible. Are you covered for the issues created not just by your regular employees, but also part-time, temporary, and leased employees, as well as volunteers? What about issues created by residents, or your contractors and vendors?
5. Are you only covered during the leasing/application process? What about coverage as relates to residents during their tenancy with you? (In fact, most complaints are filed by current residents for harassment, evictions, different terms and conditions of their leases, and denial of requests for disability accommodation.)
6. Are you covered for groundless or false claims? Defending these can cost thousands of dollars!
7. Are you only covered for actual lawsuits? What about formal complaints made to HUD? What about an informal claim made to you? Keep in mind that you likely have a responsibility to notify your carrier even when someone just mentions a fair housing issue to you. What is the time frame for notification? And what can it cost you for failure or delay in notification…you may invalidate the coverage entirely!
8. Are you covered for prior acts, those which may have occurred before your policy went into effect?
9. Can you choose your own attorney? The answer is “not always” and this can be to your detriment. Attorneys who are familiar with fair housing complaints, the various enforcing agencies and investigators, can often get a situation handled quickly and resolve it efficiently because of their expertise. A carrier’s attorney may not be able to do that and can run up hours of legal fees while trying to learn about this specialized area of the law.
10. Will the carrier pay up front, as you accrue expenses, before the case concludes? Keep in mind that fair housing cases (and their costs) can, and do, go on for years and years. Your carrier may give you a “Reservation of Rights Letter” – they’ll pay you now, but if the event turns out to be non-insurable at its conclusion (perhaps for intentional discrimination), then you will be required to give the money back and pay your own judgment to boot!
11. Who controls a possible settlement; you or the carrier?
Make smart business decisions. You
may be disinclined to pay the premiums
for tenant discrimination insurance yet
just a few hours work on a fair housing
issue may result in legal fees that are
as high as the premium for coverage
“Fair Housing Focus” is written by Nadeen Green, Senior Counsel with For Rent Media Solutions™, Anne Sadovsky, CSP, CAM, CAPS, RAM and DJ Ryan, Fair Housing Specialist, Kimball, Tirey & St. John, LLP. The information contained in this article is not to be considered legal advice, and the authors and their companies strongly suggest that you consult with your own counsel as to any fair housing questions or problems you may have.
Covered?
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JULY AUGUST 2010
SNMA Educa onSeries Classes*
“Shortchange your educa on nowand you may be short of change the rest of your life.”
Individual Class Cost$35 members / $70 non-members
SNMA Leasing Series: Same pricing as individual class cost
SNMA Legal Series:$60 members (2 classes) / $120 non-members (2 classes)
SNMA Property Management Series:$115 members (4 classes) / $230 non-members (4 classes)
Note: Any SNMA Apprecia on Series or FREE classes off ered would be FREE for members and $25 for non-members
* CLASSES SUBJECT TO CHANGEFOR CLASS TIMES AND LOCATIONS VISIT
WWW.SNMAONLINE.ORG
CLASS PRICING
July 23, 2010SNMA Leasing Series: Leasing Boot Camp
Speaker: Paula Lane
August 13, 2010SNMA Property Management Series: Walking the Line - Human
Resources Best Prac ces
Speaker: To Be Announced
August 25, 2010 FREE CLASSSNMA Apprecia on Series: Understanding Bio-Hazards
Speaker and Sponsor: Ian Simon; Odor Masters
September 15, 2010 FREE CLASSSNMA Apprecia on Series: Fire Safety, OSHA and You
Speaker and Sponsor: Cer fi ed Fire Protec on
September 29, 2010 FREE CLASSSNMA Apprecia on Series: Paint Basics - Ge ng the Best Value
Speaker and Sponsor: Dunn Edwards
October 15, 2010SNMA Legal Series: Truly Understanding Evic ons
Speaker: Christopher A. Karsaz of Karsaz & Associates
SNMA EDUCATION SERIES PASSONE COMPLIMENTARY
Southern Nevada Multi Housing AssociationEDUCATION EVENT
Please contact the SNMA at 702.436.7662 to register foryour complimentary class or visit www.snmaonline.org
NOTE: You MUST provide this ticket at registration in order to beadmitted into the Education Series Event of your choice.
JULY AUGUST 2010
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87%
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Dec
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Janu
ary
2010
Febr
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ay
88.92%89.30%
89.59% 89.63%89.84% 89.94%
Vegas InsightOccupancy Trends
When You ThinkCommercial Property,
Think...
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JULY AUGUST 2010
April 15th, 2010 Social Sponsored by Apartment Guide & Basch Construction CompanyThe SNMA Dinner Committee introduced another great event! There is nothing more bittersweet than the last day of tax season. SNMA members managed to make that evening an engaging one with a social held at Blue Martini in Town Square. The location was great, the food was superb and the atmosphere was amazing. The evening was fi lled with our members socializing, taking pictures and enjoying the style Blue Martini has to offer. The SNMA had two special guests attend the event Joanna Kishner for District Court Judge and Dan Barry for Sheriff. The night came to a close with great raffl e prizes, plenty of laughter and many more memories to share in the future.
Francie Stocking of Western Risk Insurance and Misty Justice of Fairfield Properties
We Want YOU at the Next Social
All Smiles at the Social
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JULY AUGUST 2010
District Judge Candidate Joanna Kishner with Rellie Greensfelder of Compliance Depot
Donna Gill of Pinnacle AMS West and Tami Bigler of Riverstone Residential
More Fun at the SNMA Social
The Apartment Finder Team
Mary Jo of For Rent Media Solutions and Dan Smerz of United Rentals
Good Times at the SNMA Social
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JULY AUGUST 2010
What can we say … the SNMA has done it again! The 2010 Annual Golf & Putting Classic was a success with a day fi lled of fun competition and great entertainment at each golf hole. The golfi ng weather was perfect (a mere 86 degrees) and the venue was one we know well … the Palm Course at Angel Park. As an annual tradition, an awards ceremony began the afternoon off right. Trophies were earned for 1st, 2nd and 3rd place in the Golf Classic and Putting Classic.
A raffl e prize session closed out this great event as the SNMA raffl ed off a 42 inch Plasma TV, an Apple iPod and much, much more. SNMA collected $1,352 dollars from the raffl e prizes and immediately donated all of that to Three Square, a local food bank. Along with the 260 pounds of food collected that day the SNMA provided Three Square with over 4,200 meals for the less fortunate families in southern Nevada.
This event was enjoyed by our membership and continues to be a favorite year after year.
2010 Golf & Putting Classic2010 Golf & Putting Classic
A BIG CONGRATULATIONS to all of our winners.Golf Classic 1st Place – Brent Husson, Doug Krebs, Greg Hanners,
Greg Wick
2nd Place – Art Carvill, Gary Gumm, Pat Sauter, Bob Crawford
3rd Place – Bobbie Davis, John Moore, Brian Fetterman, Eddie Howe
Putting Classic 1st Place – Shannon Henson, Ashley Lewis, Tatsia Roberts, Wendy White
2nd Place – Elena Diaz, Luz Soto, Yomaira Escobedo, Kathy Gonzalez
3rd Place – Julie Conger, Miranda Mills, Christian Mayorga, Adrian Gimenez
Specialty Longest Drive # 14 – Amanda Hahn
Longest Drive # 15 – Kevan Kelley
Closest to the Pin# 5 (Golf) – Jim Moore
Closest to the Pin# 8 (Golf) – Amanda Hahn
Closest to the Pin# 1 (Putting) – John Andrews
Closest to the Pin# 6 (Putting) – Cindy Lowry
TV Winner Shannon Henson (Amalfi Apartments)
May 14th, 2010May 14th, 2010Sponsored by Sherwin WilliamsSponsored by Sherwin Williams
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JULY AUGUST 2010
Beautiful Day at Angel park Golf Course Rob Groucutt of Sherwin Williams presents a Brand New TV To Its New Owner Worldscape Continues To Dominate Golf Classic
Certified Fire Protection and It’s Players CORT Furniture Sponsored Hole Teeing It Up With Apartment Guide
For Rent Media Solutions Sponsored Team Ovation Gals Win The Putting Classic Lots ‘O Prizes
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JULY AUGUST 2010
SNMA Sizzling StarsSNMA Sizzling StarsMaintenance Sizzling Star
NAME: Herbert Johnson (known as “J”)
COMPANY: Pinnacle AMS West
POSITION: Regional Maintenance Director
YEARS IN INDUSTRY: 11 years
The economy has been really tough, describe a resident story or circumstance which has touched you the most?Around Thanksgiving of 2009, a resident at one of our properties had just relocated here from Texas to start a new life with her young daughter. This woman came to Las Vegas with basically nothing except for what she fi t in her suitcase. She was able to secure a job before arriving and started immediately upon her arrival to Las Vegas. She worked two days and was let go from the job she had just started due to the reducing of staff due to the economy. Days later, I received a phone call from Foothill Fire Protection asking if he knew of any families that were in need of help. I mentioned this young ladies circumstance and Bill and Dave from Foothill Fire Protection took over from there. The Foothill Fire Protection Team supplied this women and her daughter with unbelievable support through Thanksgiving and Christmas with food and gifts. Foothill also assisted this woman in fi nding a job and get back on her feet. I was touched by Foothill’s generosity and is grateful to be able to worked side by side everyday with such amazing caring people … THANK YOU FOOTHILL FIRE PROTECTION!!!
If you were a computer and could download ONE TRAIT of yours to your team, what would that TRAIT be?I would like to download self confi dence to my team members. So many of them are so good and they just don’t give themselves enough credit on their daily accomplishments.
What is your favorite song right now and why?“My Girl” by The Temptations. It’s an oldie but goodie and they just don’t make songs like that anymore. For some reason if you’re not disrespecting a female or anyone else in song, it’s not popular on the radio now days.
Property Sizzling StarNAME: Will Scaglione
COMPANY: Alliance Residential Company
PROPERTY: Will fl oats from project to proj-ect, based on his company’s needs
POSITION: Assistant Business Manager
YEARS: 8 Years
What steps do you take to keep you and your teammate’s morale UP during these tough mes? Give an example or two.I go into work every day with a bright happy spirit and help motivate the team to hit high leasing goals consistently.
If you can CHANGE one thing about our industry, what would it be?I would bring things back to the basics, especially Platinum customer service. Everyone gets so wrapped up with things like company emails and forget that we’re here to help people fi nd a great home! This is their toughest decision and usually their highest expense so we really need to show them what they are missing.
If you could ask President Obama one ques on, what would it be? Make it good, you never know. How he plans on executing a united health care and keep the people of our nation happy with taxes and balancing a fi ne line. This is so important right now. Other countries such as Canada have made this transition but the initial convincing steps will be the most crucial to get through.
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JULY AUGUST 2010
Corporate Sizzling StarNAME: Amy Hjerpe
COMPANY: Pinnacle AMS West
POSITION: Investment Manager
YEARS IN INDUSTRY: 13 Years
The economy has been really tough, describe a resident story or circumstance which has touched you the most?The circumstance that stands out the most was when a 16 year girl and her 79 year old grandmother came to meet with me at corporate office with regards to her unpaid rent. The 16 year olds father had recently turned to drugs and ended up overdosing and passed away, this was really sad and she had the paperwork to back up her story. She had agreed to give notice at the higher priced community and make payments for the balance that was she owed. I agreed and authorized them to move to one of my lower priced communities that her grandmother’s social security and disability income would be acceptable as income. This 16 year girl paid $100 per month from her own money she earned at
Jack-In-The-Box, until the balance of $990 was paid in full. This 16 girl named Sheron, called me several months later to thank me for my words and time and to inform me that she has decided to pursue a career in property management. This young girl’s strength and courage should be a lesson to us all, she made an impression on me and I am sure she will be successful in anything she desires in her life.
What influence has your direct boss had on you and your success? If you could take one trait or skill from them, which would it be?
My boss Debra Kopolow has been a mentor for me for 13 years now. If it wasn’t for Debra’s encouragement and motivation over the years, I would not be an Investment Manager today. I started my career with Debra in 1997 as a Leasing Agent. Due to her ongoing support and encouragement, I quickly excelled at Pinnacle into Management, Marketing and in 2004 moved into the Corporate office world as an Investment Manager. Debra always believed in my ability and I hope I have impacted her life as much as she has mine.
One trait that I would take from Debra Kopolow, would be the way she communicates with people. She is always professional, makes people feel comfortable and gets people to buy into whatever she is speaking about no matter what it is. This is a gift and I hope one day to master myself.
What is your favorite song right now and why?My favorite song is Everything by Michael Buble because it just a fantastically fun and happy love song. The lyrics say “In this crazy life and in these crazy times”, which of course is today’s life and today’s world, but the song is ACTUALLY positive. It talks about how someone can mean so much that they actually think about that person in “Everything” they do. It’s a great love song and I’m a hopeless romantic at heart.
Interested in NOMINATING a “Sizzling
Star”? E-mail Brandi Cooley at
[email protected] OR Michael Fazio at
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JULY AUGUST 2010
links into their management software) and Property Bridge (PB), however, offer multifamily-specifi c platforms.
Whatever E-payment platform you choose, it should offer all these payment options:
ACH: Automatic Clearing House (ACH) creates an electronic check that can be set up to make a one-time payment or a recurring one. If you are planning on making the conversion to E-payments, start promoting this method with your tenants today. It will improve your collections dramatically and smooth out your cash fl ow. Initial set up is really simple. The resident enters their bank routing number (ABA#) and account number online, by phone or in person. Once the tenant enters in the business name, the rent amount and when it should be paid, it is scheduled. Your processor or bank automatically receives the payment on the appointed day, verifi es the funds are there and deposits them to your account.
Credit/Debit: This works exactly the way credit and debit cards work everywhere else. It is possible to verify right away whether or not the funds are available. No waiting for checks to clear… or not clear. It also
Green Thinking:
Electronic payments are a wonderful way to
smooth out cash flow and get rid of those clunky,
old file cabinets at the same time. Factor in the
convenience to your tenants - who will not need
to miss a rent payment next time they vacation in
Tahiti – and it’s just a great system.
Once everybody gets used to it, that is. There may be a glitch or two in the beginning, but if you want to remain competitive? It is time to make the conversion. Electronic payments come in different forms, but no matter which form your tenants choose, they all make life just a little easier for everybody.
Using a professional payments platform will simplify your E-payments and there are many providers willing to set these up. Bottomline Technologies (PayBase), Quanti-Pay and non-profi ts such as NACHA are relatively general in their approach. Companies like AppFolio (a free On-Line Rent Payments module
By Elizabeth Madrigal
Improve NOI Improve NOI with E-Paymentswith E-Payments
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JULY AUGUST 2010
prevents the resident from incurring bank charges if they have made a math error as the payment is not approved. Tenants trying to earn fl ight miles or rewards on their credit cards love this system too.
Pin-less Debit: Not all debit cards have this feature, but if they are pin-less eligible, the resident can authorize a one-time payment without divulging the pin number on the card. This is convenient for some types of transactions (and personalities), and, again, the collection is virtually immediate.
Check Scanning: This process turns all paper checks, money orders, etc., into electronic payments.
Although some may think of ‘paper’ reduction as tree-hugging gone wrong, electronic payments do much more than save paper. They reduce:
• Paper waste going to landfi lls
• Inks and ink cartridge usage
• Offi ce materials and furnishings needs
• Staff time to fi le and manage all that paperwork
• Off premises storage of all those paper records
Anything that is more convenient for its residents is good business for management. However, we do make one suggestion prior to any conversion from paper to E-payments. The property manager may need to provide a gentle reminder to tenants that electronic payments can be instantaneous and provide absolutely no fl oat. That may be the part that makes management happiest of all.
Elizabeth has a long history in real estate sales, fi nancing and new construc on, with an emphasis over the last decade in green building. She is a member of the Washington Mul -Family Housing Associa on (NAA Affi liate), the Cascadia Region Green Building Council (USGBC Affi liate), Outreach Chair for Arts of Clark County and an ac ve contributor to blogs online and Gather.com.
Anything that is more convenient for its
residents is good business for management.
However, we do make one suggestion prior
to any conversion from paper to E-payments.
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JULY AUGUST 2010
Spotlight on Platinum Sponsor...
Based in Chicago, Apartments.com is a national online apartment guide and relocation resource distinguished by its highly customized searches, superior visual ads and affi liation with more than 1000 partner websites across the country.
Apartments.com helps renters reduce the time and effort spent fi nding an apartment through:
• Free customized searches of its national apartment database
• Dozens of interior and exterior photos, plus fl oor plans and in-depth textual detail for each premium apartment community listing on the service
• Classified listings, updated daily from more than 120 newspapers
• Detailed local maps, driving directions and community information Instant contact with property managers (via email or toll-free telephone number)
• Access to MovingCenter, where renters can arrange truck and furniture rental, instantly check their credit report, change their address and more
Apartments.com creates the industry’s most visually detailed apartment ads for many of the largest property management companies in the country, including Equity Residential, AIMCO, Lincoln Property Company, Archstone-Smith, United
Dominion Realty Trust (UDRT), Sentinel, Camden and Post Properties.
By developing such comprehensive presentations of apartment communities and distributing them where renters congregate online, Apartments.com delivers to its customers highly qualifi ed, ready-to-rent prospects, which increases their closure rate and decreases their average cost to lease an apartment.
In addition to circulation through the Classified Ventures Affiliate newspaper net work Web site and pr int assets, Apartments.com distributes its content to renters through prominent search engines, directories and online communities, including:
• MSN
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Apartments.com currently represents millions of apartments in all 50 states and the Washington, D.C. area.
For additional information please call312-601-5000 or e-mail [email protected].
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JULY AUGUST 2010
At Roadrunner Carpet Care we of fer a Ful l Service Carpet Cleaning Service with over 10 years of experience. We offer our clients the best service at reasonable, competitive prices. We want all of our clients to be 100% satisfi ed with our services. We pride ourselves in customer recognition. Roadrunner is known for their professional
appearance and customer service. Roadrunner guarantees that our all of our equipment is brand new and top of the line. We frequently replace our equipment to ensure the best service possible at all times. Our service is fast and effi cient.
Why Roadrunner?• Full Service Carpet Cleaning
• 10 Years of Experience
• Repairs, Restoration & Water Extraction
• Pet Odor Removal
• Carpet Dyeing, Spot Dyeing, Patch Dyeing
• 24/7 Response to Water Extraction Emergencies
• Friendly Service Technicians
We offer a FREE no obligation demonstration. To schedule an appointment or FREE demonstration, contact us today at 702.262.6061.
Contact Information:Road Runner Carpet Care8985 South Eastern Avenue, Suite 325, Las Vegas, NV 89123
Phone: 702.262.6061
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JULY AUGUST 2010
Apartment Insight Commi eeMaria Avellana (Board Liaison) 702.658.4006AMC [email protected] Cooley (Commi ee Chair) 702.278.8905702 West [email protected]
Bowling Commi eeSteven Olmos (Board Liaison) 702.459.3192Silver Lands, Inc. [email protected]
Community Outreach Commi eeRhonda Sikes (Board Liaison) 702.438.7678 Avion at Sunrise Mountain [email protected] Pendleton (Commi ee Chair) 702.895.8887Sherwin Williams [email protected]
Dinner Mee ng Commi eeChristopher Hinojos (Board Liaison) 702.939.1494Apartment Guide [email protected] Sartain (Commi ee Chair) 702.873.5995Cer fi ed Fire Protec on fi [email protected]
Educa on Commi eeDana Murrah (Board Liaison) 702.395.1523AMC, LLC [email protected]
Golf Commi eeRobert Groucu (Board Liaison) 702.895.8887Sherwin Williams [email protected] DeTagle (Commi ee Chair) 702.939.1494Apartment Guide [email protected]
Jewel Awards Commi eeTeresa Jackson (Board Liaison) 702.873.5995Cer fi ed Fire Protec on [email protected] eld Proper es 702.269.5411Pinnacle AMS West mjus ce@ff res.com
Legisla ve Commi eeBarbara Kirk (Board Liaison) 702.435.9800Camden Property Trust [email protected] A. Karsaz, ESQ. (Commi ee Chair) 702.952.9227Karsaz & Associates [email protected]
Maintenance Mania Commi eeDonna Gill (Board Liaison) 702.362.6444Pinnacle AMS West [email protected] Hjerpe (Commi ee Chair) 702.362.6444 Pinnacle AMS West [email protected]
Membership (IROC) Commi eeFrancie Stocking (Board Liaison) 702.368.4217Western Risk Insurance [email protected]
Public Rela ons Commi eeDeborah O’Keefe (Board Liaison) 702. 436.9293The Prime Group [email protected]
Poker Commi eeAmanda Hahn (Board Liaison) 702.671.6000Signature Management [email protected] Gardens 702.376.1646Apartment Finder [email protected]
Reverse Trade Show Commi eeMar n Estrada (Board Liaison) 702.336.7877Advanced Management Group [email protected]
For informa on regarding the SNMA website, ar cles which appear on the website and adver sing on the website please contact Michael Fazio at 702.436.7662.
SNMA 2010 COMMITTEE ROSTER
“Member participation is vital to the
growth of our industry. SMNA committees
are the perfect venue to meet with your
colleagues and exchange ideas. You can help
contribute to our association’s objectives
by volunteering to serve on a committee.
To sign up for one or more of the following
committees, call the SNMA at 702.446.8445.
Or you can e-mail the Board Liaison or
Committee Chair listed with your contact
information and which committee or
committees you would like to join.”
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JULY AUGUST 2010
JULY AUGUST 2010
PRODUCTS &SERVICES GUIDE
ADVERTISING702 West2470 Denholme St.Henderson, NV [email protected]: (702) 278-8905 F: (702) 202-4513Apartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120cvail@apartmen inder.comP: (702) 604-2351 F: (702) 798-8311Apartment Guide, The 8298 Arville Street, Suite #104Las Vegas, NV [email protected] P: (702) 939-1494 F: (702) 939-1551 Apartments.com175 W. Jackson Blvd., 8th fl oorChicago, IL 60604l [email protected]: (312) 601-5391 F: (312) 601-6256For Rent Media Solu ons 5740 S. Arville St., Ste 209Las Vegas, NV [email protected]: (702) 255-3700 F: (702) 255-4901Move.com30700 Russell Ranch Rd.Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623 Rent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA [email protected]: (800) 736-8476 F: (800) 819-5182 APPLIANCES SALES/RENTAL/PARTS/REPAIRPinnacle Appliance Distributors5585 South Valley View Boulevard, Suite #4Las Vegas, NV [email protected]: (702) 567-1688 F: (702) 565-1680Universal Service & Supply3605 W. TwainLas Vegas, NV [email protected] P: (702) 876-0333 F: (702) 876-5994 ASPHALT PAVING/REPAIRLamb Asphalt Maintenance, Inc.3280 Coleman St.N. Las Vegas, NV 89032 [email protected]: (702) 647-1600 F: (702) 647-5969 Sunland AsphaltP.O. Box 50409Henderson, NV [email protected]: (702) 563-6872 F: (702) 563-6875ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV [email protected]: (702) 952-9321 F: (702) 933-5077Law Offi ce of Hayes & Welsh199 N. Arroyo Grande Blvd, #200 Henderson, NV 89074 [email protected] P: (702) 434-3444 F: (702) 434-3739
AWARDS/TROPHIESAwards West1957 North Decatur BoulevardLas Vegas, NV [email protected]: (702) 648-1661 F: (702) 648-1602BALCONY REPAIRNevada Gypsum Floors3588 South Valley View BoulevardLas Vegas, NV [email protected]: (702)871.3330 F: (702) 871-7597
BLINDS/WINDOWS/DOORS/GLASSCherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341 BROKERS REAL ESTATEMarcus & Millichap3993 Howard Hughes Pkwy, Ste 300 Las Vegas, NV [email protected] P: (702) 215-7100 F: (702) 215-7110CABINET INSTALLATIONComplete Solu ons dba Roto Rooter639 East Brooks AveNorth Las Vegas, NV [email protected]: (702) 646-5273 F: (702) 646-0132
CARPET CLEANING/RESTORATION/DYEINGRoadrunner Carpet Care8985 South Eastern Avenue #325Las Vegas, NV [email protected]: (702) 262-6061F: (702) 507-0094
Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982 Ul mate Choice Carpet Cleaning4320 West Reno Avenue, Suite ILas Vegas, NV 89118suhailyr@ul matechoicerestora on.comP: (702) 515-1485 F: (702) 515-1486Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV [email protected] P: (702) 220-9003 F: (702) 220-4818CHILD ABUSE PREVENTIONCAN Prevent Task Force Inc.PO Box 6274Reno, NV [email protected]: (775) 328-2448CLEANING SERVICESGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179CLEANING SERVICES MOLD/DISASTERGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV [email protected]: (702) 253-5030 F: (702) 242-9238
Diversifi ed Protec on Systems Inc.4435 Wagon Trail Ave.Las Vegas, NV [email protected]: (702) 307-3473 F: (702) 307-3472
FLOORING COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P: (702) 458-6550 F: (702) 458-6584 Mohawk Industries2514 East Turney AvenuePhoenix, AZ [email protected]: (480) 650-9315 F: (602) 926-2453
Sherwin Williams Paint & Floor Covering7470 S. Dean Mar n Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892 FURNITURE RENTAL/SALESCORT Furniture Rental 6625 Arroyo Springs St. Ste. 130Las Vegas, NV [email protected] P: (702) 822-7368 F: (702) 822-7324
Sundrella Casual Furniture2740 W. Deer Valley Rd.Phoenix, AZ [email protected]: (702) 369-0878Winston Contract603 SE Fort King StreetOcala, FL 34471jrega@brownjordaninterna onal.comP: (800) 327-1541 F: (352) 368-2471HANDYMANGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179HOUSE KEEPINGRoadrunner Carpet Care8985 South Eastern Ave #325Las Vegas, NV [email protected]: (702) 262-6061 F: (702) 507-0094
HVACFire-N-Ice Hea ng & Air Condi oning2912 S. Highland Dr., Ste ELas Vegas, NV 89109fi [email protected]: (702) 395-0071 F: (702) 395-0253
INSURANCEKaercher & Associates Insurance Brokerage 2500 N. Buff alo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860
Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT [email protected]: (801) 994-0237 F: (801) 521-4452
Sterling Grant & Associates, LLC2200 East Camelback Road, Suite #222Phoenix, AZ [email protected]: (602) 954-7200 F: (602) 954-9624
Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV [email protected] P: (702) 368-4217 F: (702) 368-4219
ServiceMaster 1st Response 451 Mirror Court, Suite #105Henderson, NV [email protected]: (702) 896-4197 F: (702) 896-3559COLLECTIONSRent Collect Global 1010 Southeast Evere Mall Way, Suite #100Evere , WA [email protected]: (425) 238-3752 F: (425) 609-1120CONCRETE REPAIR & RESURFACINGPrecision Concrete Cu ng3191 North Canyon RoadProvo, UT 84604ma @safesidewalks.comP: (801) 830-4060 F: (801) 224-0062
COUNTY/CITY OFFICESConstable’s Offi ce Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P: (702) 455-4099 F: (702) 385-2436 DEVELOPERS REAL ESTATE& GENERAL CONTRACTORSBasch Construc on Company6226 Sandhill RoadLas Vegas, NV [email protected]: (702) 314-4545 F: (702) 314-4547Kalb Industries of Nevada Ltd.5670 Wynn Rd.Las Vegas, NV [email protected]: (702) 365-5252 F: (702) 365-5257Western Pride Construc on LLC3924 Silvestri LaneLas Vegas, NV [email protected]: (702) 362-2800 F: (702) 362-1376DRYWALL CONTRACTORSGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179EMPLOYMENT SCREENINGWestern Repor ng, Inc1787 East Fort Union Blvd #107Salt Lake City, UT 84121brianh@westernrepor ng.comP: (801) 281-2000 F: (801) 281-2005
ENVIRONMENTAL CONSULTANTSDominion Environmental Consultants, Inc12073 Cardinal Climber CourtLas Vegas, NV [email protected]: (702) 368-2700 F: (702)
EXERCISE EQUIPMENTEquip Fitness4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893FINANCINGR & D Commercial Consul ng 1800 North Green Valley Parkway #111 Henderson, NV 89074 lynn@rdconsul ng.net P: (702) 994-4644 F: (949) 429-0398FIRE AND SAFETYCer fi ed Fire Protec on3400 W Desert Inn, Ste 20 Las Vegas, NV 89102-8354 fi [email protected]: (702) 873-5995 F: (702) 251-1972
JULY AUGUST 2010INTERNET SERVICES/ACCESSClear7455 Arroyo Crossing Parkway, Suite #100Las Vegas, NV [email protected]: (702) 479-4100 F: (702) 270-2710
KEY CONTROL/ACCESS MANAGEMENTAble Lock & Key1913 East Charleston RoadLas Vegas, NV [email protected]: (702) 382-2822HandyTrac, Inc.510 Staghorn Ct. Alphare a, GA [email protected]: (678) 990-2305 F: (678) 990-2311LANDSCAPINGIntegrated Landscape Management4555 Dean Mar n DriveLas Vegas, NV [email protected]: (702) 283-9904 F: (702) 537-2294Silver Lands Inc.2901 S. Highland Drive, Suite 15-ALas Vegas, NV [email protected]: (702) 459-3192 F: (702) 459-4372Worldscape8410 Eldora, Suite #1003Las Vegas, NV [email protected]: (702) 871-7027 F: (702) 731-1611LAUNDRY EQUIPMENTCoinmach Laundry Service501 North 37th Dr., Suite 102Phoenix, AZ [email protected]: (602) 722-6959 F: (602) 340-8907MAINTENANCE SUPPLIESHD Supply320 Lava Beds WayLas Vegas , NV 89031Max.G.Chris [email protected], [email protected] P: (702) 917-5746 F: (702) 622-7222Wilmar4119 Bola DriveNorth Las Vegas, NV 89032bcroff [email protected] P: (702) 296-0664 F: (702) 643-5948 MAKE READYGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179NON PROFIT ORGANIZATIONAmerican Red Cross1771 East Flamingo Road #206-BLas Vegas, NV [email protected]: (702) 791-3311 F: (702) 791-3372
ODOR CONTROLEnvirosweep, LLC892 East Sweeping Vine AvenueLas Vegas, NV [email protected]: (702) 738-4247 F: (702) 982-1277OFFICE SUPPLIESAdvance Offi ce & Janitorial Supplies3261 S Highland, Ste. 603Las Vegas, NV 89109lisaburchard@advanceoffi ce.comP: (702) 735-0213 F: (702) 735-0147OUTDOOR FURNITURERenu Casual Furniture975 American Pacifi c Drive, Suite #105Henderson, NV [email protected]: (702) 568-9004 F: (702) 568-9007
Total Pa o Accesories4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893PAINT SALES/SERVICEDunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]: (702) 845-7539 F: (702) 243-8131EA Beltz Corp. Paint & Drywall 3370 Pinks Place #FLV, NV Las Vegas, NV 89102 [email protected] P: (702) 233-3583 F: (702) 871-0595Empire Community Pain ng 2756 N. Green Valley Pkwy., Ste. 149dwhitaker@empirepain ng.com P: (888) 278-8200 F: (702) 939-9940
Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179Sherwin Williams Paint & Floor Covering7470 S. Dean Mar n Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892 PEST CONTROLTerminix Commercial3147 West Post RoadLas Vegas, NV [email protected]: (702) 837-6520 F: (702) 837-5980
POOL FURNITURETotal Pa o Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV [email protected] P: (702) 309-4198 F: (702) 974-0893PRINTING & GRAPHICSA & B Prin ng and Mailing2900 South Highland Drive #18-BLas Vegas, NV [email protected]: (702) 731-5888 F: (702) 731-2272
PROPERTY MANAGEMENT SOFTWARERealPage Inc.4000 Interna onal PkwyCarrollton, TX [email protected]: (972) 820-3015 F: (972) 820-3383RentPayment505 Sansome, 8th FloorSan Francisco, CA [email protected]: (866) 289-5977 F: (866) 786-4775
REWARDS PROGRAMSBlackledger12 West 100 North, Suite #100American Fork, UT [email protected]: (801) 763-9064 F: (801) 437-3686ROOFING SERVICESMonier Life le430 EastgateHenderson, NV 89011streland@monierlife le.comP: (702) 417-3304 F: (702) 629-5183
SECURITY DEPOSIT ALTERNATIVESSure Deposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 [email protected] P: (973) 992-8440 F: (973) 992-8770
SIGNAGEFusion Sign & Design3443 Niki WayRiverside, CA [email protected]: (702) 949-0760
Na onal Signs, LLC3830 Rockbo om StreetNorth Las Vegas, NV 89030rick@na onalsignslv.comP: (702) 645-6444 F: (702) 645-1178
TELECOMMUNICATIONSCentury Link330 South Valley View BoulevardLas Vegas, NV [email protected]: (702) 244-1220 F: (702) 244-7385
Cox Communica ons121 S. Mar n Luther King Blvd.Las Vegas, NV [email protected]: (702) 384-8084 F: (702) 545-2375 TENANT SCREENINGCoreLogic SafeRent7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected]: (702) 839-1736 F: (702) 839-1738 Contemporary Informa on Corp.42913 Capital Drive #101Lancaster, CA [email protected]: (800) 288-4757 F: (800) 677-8494
Western Repor ng, Inc1787 East Fort Union Blvd #107Salt Lake City< UT 84121brianh@westernrepor ng.comP: (801) 281-2000 F: (801) 281-2005 TOWINGAA Ac on Towing3035 Westwood Dr.Las Vegas, NV 89109bobbyhowell@ac ontowing.netP: (702) 737-9100 F: (702) 737-8567North Star Towing2201 N. CommerceNorth Las Vegas, NV [email protected]: (702) 473-1111 F: (702) 399-3632
Quality Towing4100 E. Cheyenne Ave.Las Vegas, NV [email protected]: (702) 649-5711 F: (702) 633-4447
The Parking Team Specialists (PTS)3433 Losee Road Suite #2North Las Vegas, NV [email protected]: (702) 375-9807 F: (702) 543-6876WASTE COLLECTIONRepublic Services770 East Sahara AvenueLas Vegas, NV [email protected]: (702) 280-0051 F: (702) 599-5585
2775 South Rainbow Boulevard, Suite #101-CLas Vegas, NV 89139
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