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“What’s New in HP Propel: Transforming the IT Consumption

ExperienceSeptember 22, 2015

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Today’s Speakers

Vesna Soraic

Senior Product Marketing Manager

HP Propel

HP Software

Christopher (CJ) Johnson

Chief Architect - HP Propel

HP Software

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What’s new in HP Propel: Transforming the IT consumption experienceVesna SoraicHP Propel product marketing manager

Christopher CJ Johnson HP Propel chief architect

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Agenda

IT disruption in 2015

HP Propel Value Proposition Recap

What’s new in HP Propel 2.0 and 2.01

Demo v2.0

Wrap-up and Q&A

Deeply connected, digital worldDisrupting IT

Two ITs: Core

and Fluid

Idea Economy Provider-consumer

relationship

Single front door

to IT

Bosch co-creates

software platform

Santander offers IaaS

IKEA concept kitchen

for 2025

By 2017, 75% of

organizations will be at

some level of bi-modal

maturity1

27.8% of the enterprise

applications will be SaaS

based by 2018 2

Millennials said

Amazon.com provided

best customer service in

2014 3

1 Gartner, “Why Bimodal Matters to IT Services Providers' Strategies”, A. Young et al., 8 April 20152 http://www.forbes.com/sites/louiscolumbus/2015/05/30/as-enterprise-cloud-computing-adoption-matures-investments-in-application-development-increase/3 http://www.forbes.com/sites/forbesinsights/2015/04/07/millennials-say-amazon-com-provides-best-customer-service-boomers-disagree/

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IT Service Brokering is the bi-modal bridgeBring the world together as IT Service Broker

Mobility SecuritySpeed

“Embrace power of new innovation…

through bring your own Service!”

Hybrid IT CloudBig Data

“Embrace needs of the business…

by brokering Services!”

Service Broker

IT

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IT Service Brokering is the bi-modal bridgeBring the world together as IT Service Broker

Mobility SecuritySpeed

“Embrace power of new innovation…

through bring your own Service!”

Hybrid IT CloudBig Data

“Embrace needs of the business…

by brokering Services!”

Single front door to IT

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HP PropelTransform the delivery of IT Service

A single user

experience

Aggregated

catalog

Systems of Engagement

Open integration

Case brokering/exchange

BYO Application & integration

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HP Propel difference“Transforms the IT consumption experience in the journey to the Digital Enterprise and transforms IT from technology provider to a service provider”

Increased user satisfaction

Superior delivery speed & agility

Best suppliers at the best cost

The front door to IT

Systems of engagement via aggregation

Open Service Exchange

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HP Propel 2.0 and 2.01 – What’s new

Transform the IT consumption experience

• Revamped shopping, support ticketing and catalog-administration experience

– More modern page layout

– Improved search and navigation

– More detailed offering page

– New order-on-behalf

• Knowledge search through embedded IDOL engine

Effective Frontdoor to IT

• New OOTB integrations:

– BMC Remedy

– Service Now

– HP OO

• Support catalog aggregation

• Cloud-subscription app

Increase end-users’ and admin’s productivity

• Powerful form editor for offering pages

• Offering profiles

• Dynamic dependent options

• Offering level entitlements

• Diagnostics

A single user experience across all major ITSM

solutions

Systems of Engagement with unified & intuitive

experienceSimplicity for all users

• HP Propel 2.0 available since July 21, 2015• HP Propel 2.01 available since September 15, 2015

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Demo

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HP Propel demoPropel 2.01 includes a new shopping experience, and new support catalog, subscriptions, and self diagnostics

New Subscriptions App

Provide detail service

instance information such

as IP address, host name,

and capacity for cloud and

ITSM subscriptions.

Ability to edit

subscriptions details and

provide service instance

actions for the subscription

New Support App

Support tickets app

aggregates support catalog

offerings from underlying

systems like HP Service

Manager.

Provide search results based

on aggregated support catalog

offerings and IDOL knowledge

articles

Route support requests based

on predefined criteria such as

Assignment Group or Service.

New Shopping App

Enhanced, engaging user

experience. Now support

entitlements and dependent,

dynamic options

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HP Propel summary

1Increased end-users’ satisfactionEngaging, consumer experience for end users

2Improved productivity & agilityAggregated catalog, knowledge and tickets

3Flexibility in selecting best service suppliersProviding services to business they need

Single user experienceIntegrated IT value chain end-to-end

Visit: www.hp.com/go/propel

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