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Review interview Question,
“Tell us about a time when you had a challenging conversation with someone. What did you say? What result did it have?”
UW Sometimes and Aspiring Supervisor Series
Theme #1: Skills for Flexibility and Engagement
1 Being a Flexible Supervisor
Theme #2: Skills to Train
2 Learning and Training
Theme #3: Skills to Communicate and Coach
3 Listening is the Key!
4 Questions and Accountability
5 Everyday Coaching and Feedback
6 To Coach or To Improve?
7 Dealing with Difficult Situations
Theme #4: Skills to Collaborate and Delegate
8 Manage Projects and Processes
Unaware Beginner Frustrated Learner Team Player Independent Performer
Observe
Train
Coach
Collaborate
Delegate
AGENDA 1. Create Bumper Stickers for SASS (in lieu of page 2)
2. Putting First Things First
3. Urgent vs. Important
4. Tools for Managing Projects
5. Tools for Managing Process
6. Letter to Myself
7. Graduation!!
Learning Objectives:
Manage time better by distinguishing between urgent and important tasks.
Compare process and project improvement models.
Managing Projects and Processes
Interview Question from Week 7 Tr
y-O
ut
Car
d
In New Pairs…
ONE person answer interview Question,
“Tell us about a time when you had a challenging conversation with someone.
What did you do? What result did it have?”
Bumper Stickers
Make it short. Make it memorable. So that it is Made to Stick.
What is ONE thing you want to
remember from each week?
At your table, create… In
lie
u o
f P
age
2
Individually, work on… P
age
3-4
• Take a moment to consider answers to the three questions.
See Page 3
• Complete the Urgency Index.
See Page 4
We’ll share your thoughts after the next task.
Individually, write activities in each grid P
age
5
Urgent Not Urgent
I Deadline-driven projects Handling Customers Crises
II Prevention Coaching Building relationships Empowering
Urgent Not Urgent
III Some: Interruptions Phone calls Emails
Meetings
IV Trivia Busywork Irrelevant mail, email
IMP
OR
TAN
T N
OT
IMP
OR
TAN
T
Urgent vs. Important P
age
5
I
Urgent &
Important
II
Not Urgent &
Important
III
Urgent &
Not Important
IV
Not Urgent &
Not Important
Which grid am I in the most?
Find a new partner and share… P
age
5
In p
airs
... • Share your thoughts to the last TWO
exercises.
• What do you want to spend more time doing?
• What activities take time from important things you want to do?
• What changes would you like to make?
Project vs. Process P
age
6
Project Management
• Temporary
• One-time endeavor
Process Management
• Ongoing
• Same thing over-and-over again
The management of these two systems is often very different and requires different tools.
Project Management: Sample Tools P
age
6
Microsoft Project Software
Project Management: Sample Tools P
age
6
5 PM
Project Management: Sample Tools P
age
7
Excel Spreadsheet on Shared file or good old Clipboard
Date In Contact
Person Assigned
Task Date
Completed Comments
1/11 Mary
Michelle Enter trainings in database from binder
1/21
1/21 DR
Shannon Add start time/end time to workshop sign-in sheet
1/22 Hard copy on counter
1/27 DR
Natalie Schedule live U101 for (F) June 14. See DR for time
Project Management: Sample Tools P
age
7
Free blog
wordpress.com
Free Task Management for teams up to 30
asana.com
Project Management: Sample Tools P
age
7
Free
https://sites.google.com/
Sites Thinking of creating a
website?
Google Sites is a free
and easy way to create
and share web pages.
Learn more.
Process Management P
age
8
Daily
Weekly
Monthly
Identify tasks that must be performed
Even if primary person responsible for task is absent.
Also identifies the back-up person who has been trained.
Critical Functions
Critical Functions – continued P
age
8
Task Timing Primary Back-up
TRC Office Management
Respond to email to TRC Daily Elizabeth Office St
Respond to TRC log Daily Office St Bradley
Pick up & sort mail 1:30 daily HR Bradley
New Staff Workshop Support
Confirm TITU Daily AM Elizabeth Bradley
Email reminders 3 days prior Elizabeth Anna
Individually...
• Identify some critical functions in your unit.
Tool for Continuous Improvement P
age
9
At your table...
Conduct a continuous improvement meeting to improve the Sometimes and Aspiring Supervisor Series.
What’s working well? What could be better?
Action Plan Who will Follow-up?
What needs further dialogue?
A letter to myself P
age
12
Write a short letter to yourself dated 3 months from today. Name 1 ~ 3 things you have done differently as a result of this series. Place yourself in the future. Be specific. Write in the past tense as if accomplishments were already in the past!
Congratulations!
“Never doubt that a small group of concerned citizens can change the world.
Indeed, it is the only thing that ever has.”
Margaret Mead
Things to know…
Try-Out Card
• What do you want to try this week?
• Answer the interview question for Week 8
After SASS • Contact Sharon Colby for other OHRD classes
• Post-Series survey questions via email
“Why should we hire you?”
