15th Annual Provincial Conference & Trade Show

Climate Change in Long Term Care

Victoria InnWinnipeg, Manitoba

May 15, 2018

For Full Details & to Register, visit:

www.ltcam.mb.ca

Embracing Diversity

Breakfast, Lunch & Refreshments included

Awards for Excellence

90+ Exhibitors

Door Prizes

15 Sessions

CelebratinYears

!15

Photo: Antarctica’s Larsen Ice

Shelf Nearing Its Final Act

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

7:00am – 7:55amRegistration & Breakfast in the Trade Show Hall

7:55am – 8:05am

Greetings in the Plenary RoomJan LegerosExecutive Director, Long Term & Continuing Care Association of Manitoba (LTCAM)

8:05am – 9:00amSession 1Opening Keynote PresentationTo Be Announced Soon

CONCURRENT SESSIONSSession 29:05am – 9:55am

Megamorphosis: Organized Chaos Using Human Centered Design ThinkingJo-Ann Tait

Session Description: Aging infrastructure, increasing complexity of residents, and pressure from the health care system can result in institutional residential care homes and daily activities becoming routine. Over the last two years we have used human-centred design to better understand the experience of residents, families and staff in residential care and co-created a new vision for residential care. Our new vision for residential care focuses on emotional connection, resident direction and creating a feeling of home. Rather than waiting for new infrastructure to create this vision, we embarked on a ‘Megamorphosis’ – a two-week high intensity culture transformation occurring in one neighbourhood within two of our five homes in Providence Health Care. Megamorphosis involves testing (30+) multiple ideas at the same time with residents, families and staff. To prepare for the Megamorphosis, staff participated in experiential and reflective work to go deeper into enhancing compassionate care for self and others, shifting language and bringing comfort and joy to others. The sense of

community that developed in a relatively short period of time during the Megamorphosis is profound as people: staff, residents and families have “come to life” and have found a new connection to the world around them.

About the Speaker: Jo-Ann Tait serves as the Program Director for the Eldercare and Palliative Services at Providence Health Care and is operationally responsible for services in acute, tertiary, rehab, palliative and hospice care, assisted living and residential care. She is a Registered Psychiatric Nurse passionate about serving the vulnerable older adult population across the continuum of care and is motivated by trying to create hope in a system that sometimes creates trauma and despair.

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

Session 39:05am – 9:55am

MAID - Medical Assistance in Dying in Manitoba: What, Who, Where, When, How & Why

Dr. Kim Wiebe, MD, FRCPC, MPH

Session Description: Enacted in June 2016, federal Bill C-14, legalized medical assistance in dying in Canada. Manitoba has led the country over the past year in delivering this service through an interdisciplinary team. The Manitoba Assistance in Dying clinical team will share information about the: what, who, where, when, how & why of medical assistance in dying in Manitoba. Data will be shared regarding the incidence of medical assistance in dying in Manitoba.

About the Speaker: Dr. Wiebe completed medical school at the University of Manitoba in 1992 followed by an internal medicine residency at Dalhousie University in 1997 and a critical care fellowship back at University of Manitoba in 1999. She has since then completed a master’s in public health at John Hopkins University in 2008 followed by training in addictions medicine in 2010 and most recently a palliative care fellowship at University of Manitoba in 2016. Over her career, Dr. Wiebe has worked primarily in the hospital setting attending on the general internal medicine clinical teaching units and intensive care units in Winnipeg. She worked for two years doing critical care in Calgary and worked for the last several years as an attending on the Addictions Unit at Health Sciences Centre. Other work interests have included: organ donation, bone marrow transplant, and volunteer work with Medicine Sans Frontiers + the Canadian Society for International Health. Dr. Wiebe is currently working as a palliative care consultant with the WRHA palliative care program and as a physician with the provincial medical assistance in dying clinical team of which she is the administrative lead.

Session 49:05am – 9:55am

Transform Senior Care Through Sensor TechnologyDan Levitt, MSc., CHE

Session Description: Technology has changed the way we work and live. As the pace of change accelerates, transformations are radically impacting seniors living environments, enhancing the lives of both seniors and staff members. In this interactive educational session, Dan will explore the opportunities for seniors care to embrace technology that innovate the fundamental way older adults experience the aging journey, exceeding the expectations of employees, families and seniors.

Learning Outcomes: Recognize the technology opportunities available in healthcare Understand the possibilities that hi-tech innovation offers productivity Develop best practices that demonstrate excellence in leadership Appreciate the value of in-house technology experts and change leaders

About the Speaker: Dan Levitt is an acclaimed international speaker, elder care leader, writer, and gerontologist, specializing in helping others to create better lives for seniors. Dan’s purpose is to teach millions of people how to transform the lives of older adults across the globe. As a popular professional speaker, he has delivered inspiring keynote speeches impacting thousands of people on four continents. Dan doesn’t tell people where to go but guides them in the direction of where they need to go. His talks leave the audience with a new mindset on aging needed to thrive in the 21 st century. Dan Levitt shepherds the enhancement of social, spiritual and care needs for more than 300 seniors, inspiring a

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

team of over 400 employees and volunteers with a commitment to continuously improving the quality of life. Dan is an Adjunct Professor in Gerontology at SFU and an Adjunct Professor, School of Nursing, UBC. Dan’s adventure exploits have taken him from Africa’s highest peak Mt. Kilimanjaro to the Caribbean Sea’s coral reefs, from canoeing across the Yukon to racing in the six World Marathon Majors.

Session 59:05am – 9:55am

Navigating the Complex Web of Health and Social Care for Older Adults:

Perspectives of Family Carers and ProfessionalsLaura Funk

Session Description: The work that family carers do to engage with formal services and resources on behalf of older adults is often invisible, yet can have significant implications for the well-being of both older adults and their carers. In this presentation I outline findings from a research study into system navigation. In-person interviews were conducted with 32 family carers of older adults in Winnipeg, and 23 professionals (home care case coordinators, social workers, health care navigators, non-profit organizations, private consultants). We asked: How do family carers experience system navigation? What are the perspectives of professionals on their own roles in this process? Carers spoke about the time, energy, and skill involved in digging and hunting for resource information; pushing, being persistent, and advocating for help; working around barriers; and coordinating formal services. Often, navigation experiences were stressful and frustrating; the importance of key system providers was highlighted. Professionals spoke of their roles most commonly as providing information about systems, and some wished they could do more to help families overcome navigational barriers. Such barriers were believed to include

challenges related to families’ cultural and socio-economic backgrounds, and system complexity, fragmentation and rigidity. Findings will be discussed with the audience with a focus on considering how practitioners can best support carers in navigation, and whether and how policy changes could help alleviate the burden of navigational work in the first place.

About the Speaker: Dr. Laura Funk is an Associate Professor in the Department of Sociology, University of Manitoba. She is interested in issues of paid and unpaid care work for older persons, drawing on the sociology of care, health, and aging. She was funded recently by Research Manitoba to understand how features of systems and organizations (e.g., policies, procedures, pathways) shape family carer wellbeing. Dr. Funk has training and experience in both quantitative and qualitative methods, including degrees from the University of British Columbia and University of Victoria, and a Post-Doctoral Fellowship from the Canadian Institutes of Health

Research.

Session 69:05am – 9:55am

Using Real-Time Location Systems (RTLS) to Improve Resident Care & Operational Performance

Chris Olsen

Session Description: Real-Time Location Systems (RTLS) have been revolutionizing the Senior Care, providing Organizations with a dramatic improvement over traditional nurse call systems and empowering decision makers with resident and staff location information. This session will discuss the advantages of using Real-Time Location Systems (RTLS) in Long Term Care facilities to enhance resident care, boost campus safety, and improve operational effectiveness. Although not all RTLS systems are created equal, most systems will provide: GPS-like location tracking for people and equipment as they move throughout a campus; wireless nurse call functionality through resident worn pendants; and operational insights through the collection,

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

analysis, and reporting of data through the system’s software. RTLS technology can help Facilities quantify previous unknowns such as: The number of care minutes staff are spending with each resident, how many minutes a resident spends in their room, how frequent a resident engages in activities, how often a resident misses a meal, and much more. We will review the functional benefits the RTLS technology provides today, and also look ahead to future product developments. We will discuss how RTLS data can impact the Electronic Health Record, improve Clinical documentation, and provide predictive health determinations.

About the Speaker: Chris Olson is the Director of Sales and Marketing for Momentum Healthware. He has over 11 years of experience serving the Senior Care industry with software solutions that are developed to improve the quality of residential care. He has specialized on the deployment of RTLS solutions across North America within Retirement and Long-Term Care Organizations. His experience allows him to share best practices in place today, as well as share an insight to the future of long-term care technology.

10:00am – 10:45amRefreshment Break in the Trade Show Hall

CONCURRENT SESSIONSSession 710:50am – 11:50am

Why So Defensive? Helping Others Understand and “Own” their Contribution to Workplace Conflict

David Falk, MA

Session Description: This session will expose the roots of defensiveness and explore how to reduce defensiveness and increase engagement and accountability when providing critical feedback, direction and coaching others to take responsibility for their contribution to workplace conflict.

About the Speaker: David Falk, MA, is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant. He has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada. David is an engaging facilitator who combines practical wisdom and humor to assist participants enhance their understanding and abilities to prevent, manage and resolve the challenges that they face. David is a Chartered Mediator and has been a full partner/owner at Facilitated Solutions, Manitoba’s premier workplace conflict management firm, since 2003.

Session 810:50am – 11:50am

What Remains Unchanged: Using the Principles of Validation to Guide Communication with People Living With Dementia

Denise Annette Flowerday

Session Description: For those of us working in Long Term Care, much time, and energy has been dedicated to studying what changes in people as they evolve through the dementia process. Although helpful information can be derived from this focus, it is often more helpful to focus on what remains unchanged as we grow relationships with people living with dementia. This

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

session explores the Validation Principles, identify what remains unchanged in a person with dementia, and provide Validation communication techniques that can help us learn the need that underlies behaviors in the people we serve.

About the Speaker: A native of the San Francisco Bay Area, Denise Flowerday, holds a bachelor’s degree from the University of California at Berkeley, and has been serving senior citizens for more than 20 years. Her goal is always to find ways for people to delight in their lives regardless of the challenges they face. She is a certified Validation Worker, Group Practitioner, and Presenter and is one of a handful of certified Validation Teachers in the United States. She currently serves as Life Enrichment Manager at Paradise Valley Estates in Fairfield, CA. In addition to managing two departments that oversee the lifestyle programs for 3 levels of care, it is her responsibility to provide dementia care/communication training to the 375 staff members and to the 600 residents of the organization. Some of her trainings include: The Human Side of Living with Dementia, Do’s and Don’ts of Dementia

Communication, as well as Validation technique classes for each phase of the disease. Denise has learned through her practice of the Validation Method that depth of human experience remains deep and constant for those on the dementia journey. Sharing insights and techniques that encourage and empower people to deepen their relationships with people living with this condition is her mission.

Session 910:50am – 11:50am

Purposeful Interactions: Culture Change Journey in Long Term CareJan Berger & Lynda Blevins

Session Description: Purposeful Interactions (PI) began in 2014 with a primary focus on safety. By regularly connecting and anticipating the needs of the resident, particularly around risk, we are more likely to reduce falls, incontinence, pressure ulcers, and so on. It has evolved into a culture change journey that promotes the development of meaningful relationships between residents, family, and care team members. PI improves the care experience for residents and their families by providing a home-like environment which honors resident’s values, choices and preferences. Care team members focus on making caring connections, versus tasks. By knowing the residents and anticipating their needs, care team members create more positive experiences while also creating a safer environment. Resident and family involvement along with leadership commitment and active participation has been integral to successful implementations. For many PI has been an emotional, life changing experience.

About the Speakers:Jan Berger is employed with Seniors’ Health & Continuing Care, Saskatoon Health Region, Saskatchewan. She graduated with a Bachelor of Science in Nursing from the University of Saskatchewan. She began working in long term care in high school, so has been working for 41 years! She has worked varied roles and will tell you that her heart must truly lie in long term care, as she keeps circling back to it! Jan is a certified Eden Associate, and Gentle Persuasive Approaches coach. Jan’s strong commitment to resident-directed care and the culture change needed to truly nurture elders living in long term care is evident in all that she does. She provides support to long term care homes in the Saskatoon Health Region (rural) with provincial and regional quality improvement initiatives. Her present committee work includes Medication Reconciliation and Nursing Practice. As Purposeful Interactions Implementation Coordinator (rural), she has been involved with the research, development, and delivery of the presentation content. She has co-presented Purposeful Interactions Presentations to Saskatoon Health Region Continuing Care

Leadership when introduced in 2015, and since in 11 of the 30 Long Term Care homes. Participant reviews to the presentations has been overwhelmingly positive!

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

Lynda Blevins has worked in a variety of leadership roles over the past 25 years and is currently a Supportive Care Projects Coordinator with Senior’s Health & Continuing Care, Saskatoon Health Region, Saskatchewan. She is a Bachelor of Nursing graduate from the University of Manitoba, a certified Eden Alternative associate, Gentle Persuasive Approaches coach, Purposeful Interactions Implementation Coordinator, and recent graduate of the Saskatchewan Leadership Program. Lynda is a culture change leader, passionate in resident-directed care. She has been instrumental as Implementation Coordinator for Purposeful Interactions (urban), an initiative from the Ministry of Health (provincial) on resident directed care. Her goal is to coach/mentor leaders to embrace culture change where residents are at the center of where decisions are made. Living in long term care can be an enriching and fulfilling experience for individuals. We CAN change the culture of LTC. We just require leaders to acknowledge the need to change and to take the necessary steps to make it happen. When your passion and determination are greater than you fears and excuses,

you will find a way. It is going to be hard work, require perseverance, learning, and most of all love of what you are doing.

Session 1010:50am – 11:50am

Introduced by Silver Partner Safe Work Manitoba

CARF’s Consultative Approach to Long-Term Care AccreditationJill Allison

Session Description: Accreditation provides a path to enhancing quality in health and human services. CARF’s, well-established, consultative accreditation process supports organizations in making improvements to business practices, care processes, and service provision with the goal of enhancing the lives of the people served. CARF’s standards are field driven. Working with consumers, providers, and funders, international consensus standards have been created and maintained to promote quality, value and optimal outcomes of services. Our aging services standards, including those tailored to home care settings, personal care homes, supportive housing, independent living, and adult day services programs, have been found to be highly relevant to this sector. This presentation will provide participants with an understanding of their organization’s readiness to pursue CARF accreditation. If you’ve ever wondered whether accreditation could benefit your organization, or if you would be interested in learning more about a consultative, non-

prescriptive accreditation option, this presentation is for you!

About the Speaker: Jill Allison is an Accreditation Advisor based in Ontario who focuses on CARF Aging Services and Medical Rehabilitation accreditation across Canada. Jill earned an MBA from the University of Windsor and has an undergraduate degree in Health Studies from the University of Waterloo. She has more than two decades of experience in the health sector including primary care, health promotion, brain injury rehabilitation, home & community care, and long-term care. As well, Jill has worked as a university instructor, primarily teaching business topics.

11:50am – 12:20pmLunch & Awards for ExcellenceHosted by Richard Cloutier, CJOB

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

The three award winners will receive a contribution towards SUSTAINABILITY for their initiative.This is made possible by our generous Sponsor:

Richard Cloutier is the co-host of the News on 680 CJOB and senior reporter at Global News. He is entering his 25th year in broadcasting at CJOB. Richard has a passion for story-telling and politics with an emphasis on healthcare issues. Born and raised in St. Norbert, he attended Vincent Massey Collegiate, the University of Manitoba (politics) and Carleton University (journalism). His biggest accomplishment: His three children. The oldest two are working on their second degrees and his son just finished his Engineering degree and starts work shortly in Toronto. Richard loves to read and is a work in progress on running and golf. You can also find him doing spin classes early in

the morning!

12:20pm – 1:15pmDessert in the Trade Show Hall

CONCURRENT SESSIONSSession 111:15pm – 2:15pm

Enable Your Elderly Patients to Have a Sense of Purpose and Control to Enhance Health Outcomes and Quality of Life

Dan Levitt, MSc., CHE

Session Description: Aging baby boomers now want to stay at home as long as possible and have new expectations of what home care should be. Enhance the experience of your elderly patients by tending to their physical and spiritual wellbeing. Apply proven strategies and tools to support those who need assistance with living as they age.

Engage and educate the community on aging Leverage feedback through resident council and family council Integrate care through technology and inter-professional collaboration Incorporate compassion, dignity, and respect into your elderly care and improve their overall wellbeing.

About the Speaker: Dan Levitt is an acclaimed international speaker, elder care leader, writer, and gerontologist, specializing in helping others to create better lives for seniors. Dan’s purpose is to teach millions of people how to transform the lives of older adults across the globe. As a popular professional speaker, he has delivered inspiring keynote speeches impacting thousands of people on four continents. Dan doesn’t tell people where to go but guides them in the direction of where they need to go. His talks leave the audience with a new mindset on aging needed to thrive in the 21st century.

Dan Levitt shepherds the enhancement of social, spiritual and care needs for more than 300 seniors, inspiring a team of over 400 employees and volunteers with a commitment to continuously improving the quality of life. Dan is an Adjunct Professor in Gerontology at SFU and an Adjunct Professor, School of

Nursing, UBC. Dan’s adventure exploits have taken him from Africa’s highest peak Mt. Kilimanjaro to the Caribbean Sea’s coral reefs, from canoeing across the Yukon to racing in the six World Marathon Majors.

Session 12

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

1:15pm – 2:15pmTake Back the Night

Earl Gardiner

Session Description: Sleep has been misunderstood (and abused) for many years, particularly since the introduction of electricity. Slowly, but surely, this is changing as we are getting a much better understanding of how poor sleep can not only affect our short term performance, but also our long term physical and mental health. This increase in awareness is going to create many opportunities and challenges for the health care system, as the demand for timely and effective sleep diagnostic services is anticipated to increase 10 fold. Through improved digital diagnostics, genetics and machine learning there is increasing excitement over the ability to identify bio-markers in sleep that may aid in the early identification of degenerative neurological disorders such as Alzheimer’s. The goal of this talk is to help you understand what has changed in the last century to negatively impact sleep, what are some of the drivers that are increasing awareness that sleep is poor and why it is becoming increasingly important to improve sleep. This presentation will also make you aware of the challenges the health care system faces in the midst of escalating demand for sleep testing services and what improvements are on the horizon that can assure access to appropriate diagnostic services while at the same time creating a pathway to improved sleep.

About the Speaker: Earl founded RANA Respiratory Care Group in 1988, building on his passion for using innovation to enhance service delivery (quality and access), while reducing cost to the system. After graduating from the University of Saskatchewan in 1982 with a Certificate in Health Care Administration, he began his career in the healthcare as a regional accountant for the Manitoba Health Organization (MHO). Prior to founding RANA, Earl was the CEO of the Tri-Lake Health Region in Killarney, Manitoba. RANA is a Manitoba-based company that currently employs 120 full time staff and provides community based respiratory care and sleep apnea treatment centres across the Prairie Provinces with clinics in Winnipeg, Morden, Brandon, Regina and Calgary. As part of his strong commitment to the Manitoba healthcare system, Earl has been an active long time board member of the Life Science Association of Manitoba (LSAM), having served a term as the Association's Chairman. In addition to his leadership role with RANA, Earl has recently founded a new Manitoba-based, digital health tech start-up company (Cerebra Health) that is bringing to the world stage new sleep technology. Cerebra’s new technology is considered by leading sleep researchers to be one of the most significant breakthroughs in sleep diagnostics in decades.

Session 131:15pm – 2:15pm

The Gentle Persuasive Approaches Dementia Education Program: Effects on Long Term Care Staff Knowledge, Competence, and Self-

EfficacyMichelle Bliss & Victoria McLelland

Session Description: Long-term care is a complex environment with characteristics that trigger responsive behaviours in persons with dementia. Staff in LTC homes receive variable amounts of continuing education about cognitive effects of dementia and how best to support residents with responsive behaviours. Without such preparation, staff approaches to responsive behaviours can lead to behavioural escalation, injury, and emotional distress for both staff and residents. Here we describe a dementia-specific educational intervention in person-centred care, Gentle Persuasive Approaches (GPA), as well as recent research findings demonstrating its effectiveness with LTC staff in two provinces of Western Canada.

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

About the Speaker: Michele is a Registered Nurse with more than 25 years of experience supporting individuals with dementia and their caregivers. Her career has included roles within the community and long-term care sector providing consultation, education, and support to staff caring for persons with complex care needs, including responsive behaviours. As the Clinical Education Specialist at AGE, and a GPA Certified Master Coach, Michele is involved in all aspects of the GPA Curriculum, including certification of GPA and GPA Master Coaches. Session 141:15pm – 2:15pm

Respecting Diversity: Exploring Cultural, Spiritual and Religious Aspects of Care

Glen Horst, MDiv, DMin, BA Kali Leary, BSc, MBT Shahina Siddiqui

Session Description: Healthcare services are often out of sync with cultural, spiritual and religious perspectives on health, death, and grieving. This dissonance affects attitudes and behaviours in seeking and utilizing health services and can lead to poor clinical communication, misunderstanding, and anxiety as patients, families and healthcare providers interact. To address a gap in cultural-specific information Canadian Virtual Hospice, in collaboration with 80 pan-Canadian partners launched LivingMyCulture.ca. LivingMyCulture.ca is both an educational tool for healthcare providers wishing to enhance their knowledge and skills in providing culturally-safe and inclusive care and a supportive tool to be used with older adults and families. It includes a collection of videos that share the stories of members of 11 cultural communities about the intersection of culture, spirituality, and religion with their experiences of healthcare, life-limiting illness and grief. In this session, participants will explore various cultural perspectives; identify and explore how to overcome challenges to providing culturally safe care in the workplace; reflect on video clips from project interviewees about their healthcare experiences; and seek to deepen their understanding of and capacity to deliver culturally-safe care. Implementation strategies for using the tools in practice to support older adults and their families and for their own continuing education will be discussed.

About the Speakers: In 2008, the Canadian Virtual Hospice expanded its clinical team to include Rev. Dr. Glen Horst, who is exceptionally qualified to provide leadership on spiritual matters relating to palliative care. In his 22 years of work as a spiritual care provider and educator in long-term care, Dr. Horst has regarded the end of life as a time full of spiritual opportunity and need. He has helped patients and families find their spiritual depths and mentored students, health care workers, community spiritual leaders and volunteer caregivers. His research has encouraged changes in the way nursing homes manage the transitions surrounding the deaths of residents. As a member of the Collegial Development and Peer Review Group, Dr. Horst assisted in the development of the Pallium Project’s Developing Spiritual Care Capacity for Hospice Palliative Care. These curriculum resource materials have raised the expectations and standards of spiritual care within the hospice palliative care community in Canada.

Kali Leary co-led the development of the Canadian Virtual Hospice’s Indigenous Voices project. Kali holds a BSc in Microbiology and Psychology from the University of Manitoba and a Masters of Biomedical Technology in Cancer Biology from the University of Calgary. She comes from Norway House Cree Nation in Manitoba. She is an accomplished ice and inline hockey player, as well as an excellent bannock chef.

Shahina Siddiqui co-founded Islamic Social Services Association (ISSA). She served as volunteer executive director for ISSA-- USA and Canada from 1999 to 2003. She continues to serve as president and volunteer executive director of ISSA- Canada. Shahina is a freelance writer, author, spiritual counselor, speaker and educator. Shahina has received many awards among them - YMCA-YWCA (Winnipeg) ‘Peace Medal 2002’ for her work since September 11 in fostering understanding between

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

Muslims and other religious and cultural groups in Winnipeg. In 2010 she was recognized for her life’s struggle for justice and was awarded the ‘Grass Roots Women of Manitoba Award’ in 2010 in recognition of her social justice activism. In 2013 she was awarded the ‘Queen Elizabeth Diamond Jubilee Medal’ for her contributions to Canada. In 2014 Dawa Net awarded her the ‘Civic Courage Award;’ in 2015 ‘Joan Melonson Award’ for her commitment to work for peace and justice. In 2016 Canadian Red Cross awarded her the ‘Humanitarian of the Year.’ She founded the Canadian Muslim Women’s Institute and is one of the founding members of Canadian Muslim Leadership Institute. She sits on the National Advisory Board for the Canadian Association for Muslims with Disabilities. Shahina serves on the National RCMP Commissioner’s Advisory Committee on Diversity as well as on the RCMP Commanding Officers’ Advisory Committee on Diversity, D- Division, and Manitoba. Shahina is senior board member of the National Council of Canadian Muslims. She is also Chair of Islamic History

Month –Canada. Shahina has served on numerous boards and committees in order to build bridges between groups to help preserve human rights, develop cultural competency and mutual understanding. She has been profiled and recognized in magazines, newspapers and books. Some of these are: “Courageous Crusader,” Winnipeg Women, Fall 2012; “Leading by Example,” The Prime Times, October 28, 2010; “We Chose Canada – Eleven Profiles from Manitoba’s Mosaic” by Lesley Hughes; “Words To Lead By” by Leadership Winnipeg; and “A Place to Call Home” by Canada West Foundation, Sheila O’Brien and Shawna Stirrett.

2:15pm – 3:00pmRefreshment Break in the Trade Show Hall

3:00pm – 4:00pmSession 15Closing Keynote Presentation Sponsored by:

Empathy and Senior-Centred Health CareDr. Brian Goldman

Session Description: Patient-centred care is the new buzz phrase in health care. But what does it mean? Empathy is the ability to use one's imagination to see things from the point of view of another person. The capacity to do so is hardwired into the human brain. Yet empathy is often lacking in health care. Dr. Brian Goldman explores the reasons why health care professionals find it difficult to be empathic in their daily work. Using examples from his new book, Goldman tells how to bring kindness back into health care, and discusses what a senior-centred hospital and personal care home would look like.

About the Speaker: Goldman is a highly regarded emergency physician at Mount Sinai Hospital in Toronto. He is also the host of the Canadian Broadcasting Corporation’s award-winning radio show “White Coat, Black Art”, where he takes listeners behind the scenes of hospitals and doctor’s offices. Goldman unpacks and demystifies what goes on inside medicine’s sliding doors – with edgy topics that include the whistle blowing in health care, burnout among health professionals, racism in health care and how to getting to the head of the line in health care.

Goldman is on a lifelong campaign to confront medical errors and create a culture of safety for patients. He has proven unafraid of using his own medical mistakes for examples on how doctors can improve. His TEDtalk – “Doctors Make Mistakes. Can We Talk About That?” has been watched by close to a million viewers, and has been featured in The Huffington Post and NPRs TED Radio Hour. Dr. Goldman has worked as a health reporter for The National, CBC Television’s flagship news program, for CBC-TV’s The Health Show, and served as senior production executive during the launch year of Discovery Health Channel, Canada’s only 24-hour channel devoted to health programming. He is the

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program

author of the bestselling book The Night Shift: Real Life in the ER, which takes readers through giddying heights and crashing lows as Goldman works through a typical night shift in one of Canada’s busiest ERs. His new book The Secret Language of Doctors – published by Harper Collins in 2014 – is a biting look at medical slang. The book cracks the coded words doctors use in hospital elevators and hallways that reveal what the doctor really thinks about your mother’s obesity, your grandfather’s dementia or her colleague’s competence. Often funny and always revealing, The Secret Language of Doctors reveals deep flaws in modern medical culture, and how to fix them.

4:00pm – 4:30pmDoor Prizes and Delegate Evaluation Forms Collected

Contact us to learn about the benefits of being a Sponsor!

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“Climate Change in Long Term Care – Embracing Diversity” Conference & Trade Show Event Program