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by Lars Rosengren (@larsrose) presented at UX Camp London March 2014
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WHY COMPLEXITY?
MY JOURNEY OF COMPLICATIONS
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DIGITAL PEN & PAPER
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DERIVATIVE TRADING SYSTEMS
7Photo by Eric Gravengaard / CC BY
STUDIO MANAGEMENT TOOL
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FASCINATED BY…
Complexity overwhelms Bringing Clarity out of Complexity Opportunity to make a difference
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SIMPLICITY IS BEAUTIFUL !
COMPLEXITY IS MEANINGFUL
“ I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity.
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— Oliver Wendell Holmes
Material
Ergonomics
Structure
Sustainability
Aesthetics
Comfort
Manufacturing
“ Abandon the urge to simplify everything, to look for formulas and easy answers, and to begin to think multidimensionally, to glory in the mystery and paradoxes of life, not to be dismayed by the multitude of causes and consequences that are inherent in each experience -- to appreciate the fact that life is complex.
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— M. Scott Peck
MEANINGFUL DESIGN PROBLEMS ARE INHERENTLY COMPLEX
WE HAVE THE TOOLS TO MAKE SENSE OF COMPLEXITY…
IMMERSION
Users Technology
Business
Photo by Ian Myles / CC BY
MAKING MEANING OUT OF DATA…
MAKING MEANING OUT OF DATA…
Affinity Mapping Flow Diagramming Hierarchical Task Analysis (HTA)
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EXTERNALISE
HIERARCHICAL TASK ANALYSIS (HTA)
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3. Trade Management
View Trades Check Updates
Monitor Executed Trades Hedge Trades Manage Link
View individual trades
See more details
Create new Update existing
Find trades to hedge Trade Unlink
3.1
View Strategies
View links
NoticeUnhedged
Notice New trades
DO 3.1 DO 3.1
Notice Exceptions
DO 5
Link
From two or more trades
Add/remove trades Rename link
IF requires OR
OR
3.2 3.3
3.1.1 3.1.2
3.1.1.1
3.1.1.2
3.1.1.3
3.1.1.1.A
3.1.2.1 3.1.2.2 3.1.2.3
3.2.1 3.2.2
DO one or more 3.3
3.2.3 3.3.1 3.3.2 3.3.3
3.3.1.1 3.3.2.1 3.3.2.1
Hierarchical Task AnalysisTrade Management for Front Office
Cancel trade
IF requires3.4
FLOW DIAGRAMMING
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Review of invoices at beg of month
Contact PM via Chat/Email/Phone +
Generate Report and send by mail
PM Checks PDF report and approves
via email
Cat issues invoice draft
PM & Lead reviews draft invoice &
Approves
Cat sends invoice to client
Hours approved?
YES
NO
Current
Contact PM via Chat/Email/Phone + Draft
invoice by mail
Potentially Client approval needed before issue of official invoice
Monitor not yet approved hours (and potentially follow up
with PMs)
Invoice has been sent and logged
Daily review of Invoice status (against bank
account)
Payment Arrives
Paid?
Contact the client to remind them
PM Contacts client to follow up on invoice
YES
NO
Update status in Rogo to Paid
Reconciliation of Rogo data and Sage
Accounting
Time to follow up?
YES
NO
Automatic review of hours at beginning
of month
Action item created and automatically
appears in PMs inbox in Rogo
PM Checks Inbox and clicks on action
item
PM Reviews and Approves hours
directly in context
Receives a notification that hours have been
approved
Operations creates draft invoice data
PM & Biz Lead receives notification
that draft invoice have been issued
PM & Lead reviews draft invoice data
& Approves
Receives notification that invoice draft is
approved
Hours approved?
YES
NO
Vision
Invoice data is automatically logged in Xero
Monitor not yet approved hours and auto generate
actions based on rules
FRAME & UNDERSTAND
Concept Mapping Semantic Zoom
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CONCEPT MAPPING
SEMANTIC ZOOM
Level 0
Level -1
Level +1
LEAN
Recognise Complexity Work on things that matters Make use of our tools to bring clarity to complexity
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