Answerthink — Your certified SAP Gold PartnerAnserthink knows that mid-market companies have different needs than the Fortune 500. We are specialists at providing low-cost, on-time delivery and implementation of SAP solutions and excel at helping smaller companies gt the highest return from the industry and process functionality of SAP applications. We have helped hundreds of growing companies make the move to SAP, and we bring this combined knowledge to every new projects.

Answerthink, a certified SAP gold channel partner and services partner, has been consistently recognized by SAP for the outstanding level of service we provide. This service begins during the package selection process and includes:

• Clear demonstrations of SAP software and value proposition• Analysis of your existing business processes• Business case development for package selection• Implementation - utilizing Hackett Best Practices• Post-sale support as needed during implementation

Answerthink AdvantageAnswerthink is owned by The Hackett Group. The Hackett Group a strategic advisory firm is a world leader in best practice research, benchmarking and business transformation services. Hackett helps executives identify and quantify performance gaps compared with the best performing enterprises. Specialists in the Answerthink Best Practices Solution Group (BPSG) then design and implement

Answerthink’s BPSG capabilities include business applications implementation and design, technology integration, and offshore application maintenance and support. Answerthink is your ideal partner to select design and implement SAP solutions that support Hackett-Certified™ Practices.

We believe in an “end-to-end” client relationship meeting all your IT needs... software, support, services, hosting, training, and more.

Answerthink targets value, mitigates risk, optimizes capabilities while aligning your organizations.

EzPharma• Integrated business applications – including manufacturing,

materials management, procurement, order fulfillment, integrated financials, accounting, R&D project management, and quality management

• Contract Manufacturing• External Subcontracting• Complaint Tracking• Lot Recall• Returns Management• Compliance functionality – addresses FDA 21 CFR Part 11, GMP

compliant manufacturing, DEA compliant sales procurement, PDMA compliant sales and sample processing, among others

• Streamlined software validation templates and tools, including: validation master plan, user requirements spec, traceability matrix, test scripts, and summary report.

EzMed• Integrated business applications - including manufacturing,

materials management, production planning, order fulfillment with serial number management, integrated financials and accounting, sales & distribution, service management and quality management

• DEA-compliant product sales management• FDA, cGMP and QSR-compliant manufacturing• Complaints tracking• Returns management• Medical device manufacture reporting• Trunk stock management• Medical injuries and complaint handling - CAPA• Install base management• Lot recall and genealogy analysis• R&D project cost management• E-business functionality• Business and regulatory analytics• Document management• Streamlined software validation templates and tools,

including: validation master plan, user requirements spec, traceability matrix, test scripts and summary report.

Professional Services• Resource Management• Skills/Qualification• Resource Related Billing• Subcontractor Integration• Travel/Expense Entry Approval• Project Tracking• Project Profitability Reporting• Pipeline Management / Contracts• Project Collaboration

Consumer Products & Goods• Planning and Forecasting• Internal Design Collaboration• External Design Collaboration• In-House Production• Outsourced Production• Facilities Management• Optimized Purchasing• Logistics Execution• Sales• Accounting & Business Support

Wholesale Distribution• Materials Management• Sales & Distribution• Financial & Controlling• Warehouse Logistics• Extended Components

Industrial Machinery & Components• Make-to-Order, Make-to-Stock, Assembly-to-Order• Product Configuration• Engineering Change Management• R&D Collaboration• Support for Selling Packaged Solutions• After Sales - Service Management• Scalable and open technical landscape that enables

integration with technology tools

EzSUITE OF SOLUTIONS

EzSuite of SolutionsAnswerthink has developed SAP certified solutions for the Life Sciences, Wholesale Distribution, Consumer Products, Professional Services and Industrial Machinery & Components industries.

These solutions are preconfigured, rapidly deployable software and services that enable growth, regulatory compliance (if required) and implementation of best business practices for your designed industry. Built on the world’s leading enterprise applications from SAP, these solutions have been predefined by Answerthink to address the needs of small and mid-size enterprise and can be up and running in about 14 weeks.

Key Functionality:

Business Data WarehousingOur Business Data Warehousing Services are designed to bring together this data from multiple sources and deliver it to large audiences of end-users. We use Answerthink and Hackett best practices, to examine the selection and implementation of data warehousing tools and designs and the processes that surround the gathering, integration, transmission and management of data.

Utilizing Data BetterAnswerthink helps clients generate more value from the data in their information systems. Due to our knowledge of best practices in functional areas such as Finance, HR and Procurement. Our approach maps world-class business performance characteristics to specific tools and requirements for key processes and modules, including:

Data Warehousing and Data Mart Design• Work with the technology team to develop the company

vision for data warehouse and data mart design• Utilize warehouse design tools to create and map

models that are conceptual, logical and physical data representations of the needs of the organization

Business IntelligenceOur Business Intelligence Services have been designed to help organizations with the overwhelming amount of data that their departments produce and receive every day. We help companies present relevant business and performance data to the right people as soon as they request it. Our Best Practices Implementation (BPI) approach allows us to utilize an extensive repository of tools that integrate Answerthink and Hackett best practices into the implementation of analytical and performance management applications, data warehousing and data smart design and integration and the support of information delivery management systems. These application-specific tools include implementation and configuration guides, process flows and fit/gap requirement matrices.

EzCommerceThe EzCommerce Suite connects customers, suppliers and trading partners in real-time in order to create sales orders, RFQs, purchase orders and customer and supplier self-service processes.

EzCommerce Suite consists of individually deployable Enterprise JavaBeans (EJB) based business application components. EzCommerce components encapsulate various business processes and transactions that your enterprise needs for Sales Order Management, Direct Material Procurement and Supplier Management. These components enable you to vastly simplify and accelerate the creation of enterprise applications, resulting in efficient and cost-effective deployment of your systems. The results are reduced costs, increased operational efficiency, enhanced visibility across business processes, higher productivity and reduced cycle times.

EzSupplier Interaction:• Gain control and visibility over your supply processes.• Collaborate with suppliers in real time.• Reduce purchasing cycle times• Track order status and fulfillment• Streamline and optimize business processes• Enforce policy and process compliance• Eliminate information redundancy, process delays,

accounting errors and excessive paper work.• Automate your total supply process

• Reduce operating costs / Improve operation efficiency• Increase employee productivity• Increase supplier satisfaction• Highly scalable

EzCustomer Interaction• 24x7 order booking• Improve sales effectiveness• Increae workforce performance and improve business output• Leverage the Internet to strengthen business relationships.• Information transparency for inventory / sales• Enable efficient order execution and tracking• Reduce operating costs / Improve operational efficiency• Increase employee productivity• Increase customer satisfaction• Highly scalable solution

Technology and Security• 100% Java and Enterprise JavaBeans (EJB)• Real-time integration of components with leading ERP

applications• Supports any J2EE compliant application server• Support for leading XML formats• Provides N-tier security• EzCommerce is flexible enough to use the authorization and

authentication mechanisms of underlying ERP applications

EzCommece Suite can be rolled out in as little as 30 days.

• Examine the data acquisition process that includes sourcing, cleansing, transforming and the aggregating of data through the use of technology tools

• Implement delivery applications, such as data mining and analytic tools that allow users to access warehouse data and optimize supply chain, campaign management, billing and industry-specific processes

Data Integration and Consolidation• Identify the structures, processes and tools that are

needed to make diverse application systems work together to deliver accurate, consistent and reliable data to the appropriate group or end-user

• Integrate data from a variety of sources, such as legacy systems, operational back-offices and data warehouses

• Consolidate internal and external sources of data according to best practices in order to streamline data flow and storage

• Assist in the management and corporate governance of data sources

SAP Hosting ServicesManaging SAP can be an encumber some task. Basic challenges are:• Infrastructure investments to support needs• Expensive maintenance of equipment• Running a pristine IT environment• Having executable disaster recovery plan

As an SAP hosting partner, Answerthink addresses your hosting needs by providing a full spectrum of services and support to ensure your systems are running at all times through our patner, NaviSite.

Full Hosting and Support Services through NaviSite datacenter servicesNaviSite is the premiere managed hosting provider with fully managed IT infrastructure and applications in highly secure traditional or cloud-enabled environments. Network equipment, devices, operating systems and applications within enterprise-class infrastructure require expert managed-hosting services that let your IT personnel focus on supporting end users and spend less time on upgrading, configuring, and managing hardware, middleware, and applications

SAP Technical Projects• SAP upgrades including enhancement packs, database

updates, OS patches• Certified OS/DB migration services• Solution Manager, Business Warehouse Portal rollouts• SAP single sign-on and remote connectivity• BusinessObjects implementation services and training• SAP sizing and go-live validations• SAP infrastructure and landscape planning.

Key Benefits with our SAP Support & AMS• Access to certified, highly trained technical and functional

experts when needed.• Stable environments and SLA’s providing “peace of mind.”• Cost effective and variable price models using on and

offshore resources.• Support during and after business hours.• Commitment that Answerthink will own every issue and

facilities resolution with customers and vendors.• Seemless integration into SAP Helpdesk and Level-1 Product

Support• Focus on business initiatives and not on resource retention,

training and office cost.

SAP Helpdesk and Ticket Resolution• Helpdesk for support requests• SAP functional support across all core SAP ERP modules• SAP support for CRM, BW, BPC and Portal• SAP training and knowledge transfer

SAP Project Based Development• SAP RICEF development or enhancements• SAP functional customization and business process

development• Best Practices assessments and strategic planning

SAP Basis Support and ManagementFull SAP Basis responsibilities and (24x7x365) support for all SAP NetWeaver and BOBJ platforms• Daily SAP maintenance checks and taks• System logs and dump analysis• Transport management• Monitoring and performance tuning• Batch and printer management• SAP security roles and authorizations• SAP performance analysis / SAP trend reports• Database backups and administration• Patches / SAP notes / SAP archiving• Troubleshooting• SAP recovery services• SAP mission critical tasks and projects

Secure Data CentersNaviSite’s data centers meet the highest security standards in the industry for data integrity and related processes. This includes physical access to the data center and other sensitive areas; logical authentication and access to networks, programs, and data; monitoring to proactively identify and fix system vulnerabilities; and systems implementation to ensure infrastructure changes are accurate and logged.

Technical SupportKnowledgeable and responsive technical support services improve your IT efficiency. In extreme circumstances (such as server or network downtime), you need stateful applications and services restored in minutes. NaviSite maintains redundant systems, network connections, and expert staff to act offering a rich portfolio of enterprise managed hosting solutions designed to optimize mission critical IT infrastructure performance and provide flexibility to meet current business needs and future demand. Our world-class hosting support enables rapid resource provisioning with additional hardware, middleware, or application support to meet your IT requirements.

SAP Application Managed Services (AMS)Keeping Pace with TechnologyIn order for your IT systems to support business performance and innovation, you need IT skills that you can rely on to deliver excellence. Answerthink delivers this excellence. Our flexible Application Management Solution can encompass support services including on-going application patching testing, break-fix and end-user issue resolution. We can help your business resolve issues with core SAP ERP applications and support of third party bolt-on applications, interfaces and enhancements.

For more information, contact Answerthink at sapinfo@answerthink.com or visit www.answerthink.com

Answerthink is a member of united VARs, which is an SAP Platinum partner.