Annual Report template - Amazon S3 · developing new policies and procedures and ensuring that we meet our contractual obligations with DPIRD. Susan has also been successful in obtaining

Boddington

Community Resource Centre

ANNUAL REPORT

2018 - 2019

Annual Rep or t 2018 -2019 Bo d d ingt on Com m un it y Resource Cen t re Page 2

Table of Contents

Who we are ................................................................................. 3

What we do ................................................................................. 4

Chairperson’s Report ................................................................... 5

Coordinator Report ...................................................................... 7

Year in Brief................................................................................. 8

Government Services ................................................................... 9

Economic and Business Development Support ............................. 9

Social Development Support ....................................................... 9

Services and Products ............................................................... 10

Building Community Connections .............................................. 11

Treasurer’s Report ..................................................................... 12

Financial Statements ................................................................ 13


Who we are

The Boddington Community Resource Centre (CRC) is a local not for profit community based organisation. The Centre is administered by a Management Committee, and has three (2.5 FTE) paid staff members established for the 2018/2019 financial year. Acknowledgement should be made that going forward in the 2019/2020 financial year, full time staff will increase to approximately 3.5 FTE including a trainee. The CRC derives its income from fee for service activities and contract agreements.

The Boddington CRC is part of a network of over 100 Community Resource Centres located in small rural locations within WA building the capacity of their towns and its people to develop vibrant, inclusive, and connected communities.

The Boddington CRC provides a range of services and programs, encompassing social economic and business development. Some of the services provided include training courses; photocopying, videoconferencing and internet access.

This Annual Report will summarise the structure, expectations and outcomes of the Boddington CRC over the twelve months from 1 July 2018 to 30 June 2019 providing an outline of future plans for the centre and include ways to enhance partnerships and sustainability. It also incorporates the Boddington Community Resource Centre’s activities which address the deliverables required from the funding partners.

Our Vision

The Boddington Community Resource Centre is committed to creating a sustainable community centre which provides quality opportunities for all that use it.

Our Mission

To provide accessible and appealing facilities and programs which enhance the cultural, social, economic and environmental fabric of our community, through effective local, regional, state and national partnerships.


What we do

• Government computer access point available 9am - 3pm weekdays

• Centrelink multi- access point available 9am - 3pm weekdays

• Video conferencing and Westlink Services available

• Information – ATO, Transport & other State & Federal agencies

• Employment agency rural outreach

Access to government

services

• Facilitate business development events and training

• Referral service to business development / employment services

• Provide room hire options for and promote business incubation

• Information, assistance and referral advocacy for small business

Economic and business

development support

• Conduct social development activities, training and events

• Referral service to social support services

• Assistance to groups and clubs

• Provide room hire options for small localised clubs

Social development

support

• Provision and access to services and products not readily available elsewhere in the area

• Provide computer, internet and resource access for public use

• Provide customer service to all clientele

• Additional tourism support to the Boddington Visitors Centre

• Provides invigilation support for university examinations

Services and products

• Production of pages for fortnightly community newsletter

• Monitor and update online community calendar regularly

• Provide an inclusive environment and social 'hub' promoting community connectedness

Building community connections


Chairperson’s Report

The Boddington Community Resource Centre (BCRC) has come a long way since June 2018 when the doors were closed to the public as a result of the financial difficulties that the Centre was in due to the mismanagement of the Leeuwin Fund. Thanks to the financial and administrative support from the Shire of Boddington, the hard work of the interim management committee and then the elected management committee, advice and support from the Department of Primary Industries and Regional Development (DPIRD) and the hard work of staff and volunteers, the BCRC is open, providing services to the community, meeting its contractual requirements with DPIRD and Centrelink. The BCRC has conducted an investigation and reached an agreed figure with the DPIRD on what was owed on the Leeuwin Fund, paid the majority of the funds back and has made provision for the final payment. The BCRC is solvent and able to pay its debts as they fall due. I would personally like to thank all of those people who served on the interim management committee and the new management committee throughout the year. At times it was a thankless task that often attracted criticism. I can say without doubt that everyone who participated on the two committees did so with the best of intentions, wanting to make sure that the BCRC reopened, remained open and continued to be a community run organisation. I would like to acknowledge the efforts of the staff and volunteers over the past year. Initially Geoff Beaton and Deb Franklin who got the doors reopened, started to provide the basic services and re-established the

Centrelink agency. Geoff finished at the end of January 2019 and Deb Franklin resigned in June 2019. Deb’s position was advertised and filled in July 2019. Susan Henderson commenced as the new BCRC Coordinator in January 2019 and has worked hard on developing new policies and procedures and ensuring that we meet our contractual obligations with DPIRD. Susan has also been successful in obtaining a number of grants including one to employ a new trainee, Andrea Leighton, who commenced in July 2019. Loren Bryant commenced as a part-time administration officer in February 2019. Many people have volunteered to help during the year, some as regular helpers, others on an occasional basis and some as guest speakers or presenters at morning teas, sundowners or workshops and I thank you all. A special thank you goes to Tania Churchman who has run a large number of craft related workshops and to Helen Swaysland and Dawn Hames who were scone makers for the weekly morning teas. I would also like to thank Colin Thorne for his work helping to maintain the grounds of the old school. The year going forward is a promising one. With additional staffing we are now beginning to roll out additional events and will be providing some training workshops that will be of benefit to people enabling them to obtain skills relevant to their employment including Pilot Driver training, Forklift Driver training and Traffic Management training. We are always open to ideas from members and the community so if there are some courses or activities that you would like your CRC to run in future, or you would like to become a volunteer, please pass your ideas on to the


staff at the BCRC or one of the management committee members. In its commitment to help reopen the doors of the BCRC the Shire agree to provide funding of $2,000 per month and financial management and HR support for two years. This support has been vital to the BCRC re-establishing itself and remaining financially viable. The Committee is very appreciative of the Shire’s support and our Coordinator, Susan, works very cooperatively with the Shire. The BCRC is preparing to take responsibility for managing its finances from 1 July 2020, however we will al always be grateful for any financial support that the Shire is willing to provide in the future.

Finally I would like to thank all of the

members of the BCRC Management

Committee that I have worked with over the

past year. It has been a pleasure to work with

you all and the spirit of cooperation and

positivity has been most appreciated.

Graham Stanley Chairman


Coordinator’s Report

At the Boddington CRC we continue to grow with the strength of our members, staff, volunteers and key partners/stakeholders, building on our successes, and follow new initiatives that strengthen our town, and our community. In the 2018-19 year, we have assisted many people in the community and likewise they have assisted us. Retaining our Centrelink funding has allowed us to assist many people with their Centrelink, My Gov and Medicare needs which means that they have not needed to travel out of town for these services. Our Emergency Relief fund, sponsored by Lotterywest assisted families and individuals in Boddington. This is on the ground, grass roots assistance that is given to assist with emergency food relief. Our volunteers are amazing, they do such great work, and we could not do without them. Their efforts and commitment are fantastic. Volunteers such as our creative crafts group have helped create an inclusive hub for people to go and learn many new crafting skills. We have also been fortunate enough to have our volunteers share their knowledge with the community and assist with running workshops including cooking and preserves throught to a number of different crafts.

Over the last 6 months we have been working on increasing our business network to benefit the local businesses in providing them with a variety of sundowners including small business needs, social media and tax information sessions. We thank both the interim committee and the management committee for their commitment and dedication to our Centre and value their combined skills and knowledge.

The Shire of Boddington have also been a great support throughout this year. We look forward to continue working with them in the future. We would like to thank everyone who has supported the Boddington CRC throughout the year and to those groups and organisations that we have developed and maintained important partnerships with.

The Boddington CRC team looks forward to an exciting and positive 2019-20, with many ideas already in the pipeline to help us continue to grow and support the community.


Year in Brief

Centrelink

Agency

Video Conferencing

Services

Traineeship

Program

30 Minutes Free

Computer

Access

Business Skill Building Information

Sessions

Lotterywest Emergency

Relief

Information, assistance &

referral advocacy for

small business

Rodeo Weekend

Street Parade

Skills

workshops

Community

Movie Nights

Welcome to Boddington

Packs

Lions Rodeo Weekend

Program

Local Phone & Business

Directory

Maintaining BoddingtonWA Website

Printing, collating and

binding

services

Fax, email, scanning

and phone

services

Admin

Services

Weekly creative

crafts

Room Hire for

community and

businesses

Hot Office availability for

visiting

Professionals

Building Community

Connections

Services and

Products

Social Development

Support

Economic and

Business Development

Support

Access to Government

services

6 Women’s Networking

Dinners

Newstart

Assistance

Basic IT

Support

Annual Rep or t 2018 - 2019 Bo d d ingt on Com m un it y Resource Cen t re Page 9

Government Services

Boddington is located 95km from our nearest regional centre Armadale, with the nearest available public transport station 13 km from the town centre it can be a difficult for local residents needing to access government information and services. As part of contracts with the Department of Primary Industries and Regional Development (DPIRD) and the Department of Human Services (DHS) we support our local community to have improved access to government information and services at our centre.

Government Access Point The Boddington CRC provides a government area allowing access to essential information and services. This includes a dedicated desk area and provision of three (3) computers, access to our main printer and brochures allowing easy search for government departments and other information. This is a free service and we encourage our patrons to use this area if obtaining government information.

Department of Human Services A dedicated and confidential room is provided to Department of Human Services Clients. The

room includes phone, fax, self- service terminal and general DHS information. As a Centrelink Agent, in 2018 – 2019 we assisted over 250 clients in conducting their Centrelink, Medicare and other government business. We ensure that our staff are suitably trained for this role and all customers are treated with respect.

Economic and Business Development

Boddington CRC has worked over the past 6 months to start providing new training and information sessions to local business and communities. By providing evening information sessions on a variety of topics we hope to provide services for a wide range of local business. Some of the topics covered throughout this period have included Social Media for business promotions, How to make the most out of our local BoddingtonWA website, Single Touch Payroll and more.

Social Development Support

During 2018-2019 the Creative Crafts team of volunteers have worked hard in assisting the Boddington CRC to run a variety of workshops. There have been cooking and preserving workshops through to different craft workshops. The CRC has also hosted webinars for the community to participate in, including one on Tips and tricks for iPad and iPhone users. Monday morning teas have also been hosted during this time during these morning teas we were fortunate enough to have some guest speakers come along and share some very interesting stories.


Services and Products

The CRC continues to deal with a huge amount of activities daily, some of these include:

Customer Service

Answering phones

Photocopying, emails etc.

Secretarial services

Mail & shopping

Centrelink client assistance

Local job information to clients

Creating posters, flyers & programs

Newsletter ad’s

Printing & preparing documents

CRC reporting & documentation

ICT assistance

Office cleaning & room prep

Manage bookings & functions

Organise special events & functions


Building Community Connections

Boddington CRC has been developing and identifying initiatives that address issues of the local community to increase awareness and to gain two way information streams, giving information to the community on what’s available and receiving information on their needs. Some examples are….. Welcome to Boddington Packs We continue to develop and distribute Welcome to Boddington Packs to new residents, as a resource to be utilised by new residents and visitors to the town to assist them with their move to Boddington. Packs contain information such as

Local attractions

Important numbers ‘at a glance’

Community groups info

School information

Local brochures Facebook Page – Social Media Tool Facebook is used as the Boddington CRC’s main social media tool. A social media tool that is a great cost-effective way of reaching our customers to promote and market the CRC’s products and services. BoddingtonWA Website The BoddingtonWA Website is a tool for the whole community. The Boddington CRC manage this website and try to get it updated with business details and keep the calendar of events up to date.


Treasurers Report

Well it has taken a lot of dedication and hard work to consolidate a stable financial position for the Boddington Community Resource Centre (BCRC) and credit needs to be given to the staff and other community members that have played a role over the last 12 months. It should be noted that the BCRC started the year with a negative retained earnings position of approximately $16,000 and has ended the year as audited accounts have shown, with a positive retained earnings position of approximately $10,000., thus a turn around of almost $26,000, impressive by all accounts. Made even more impressive by the fact that almost $18,000 had to be spent to upgrade the information technology equipment, in the form of cabling, replacement pc’s (including on line training facilities) and upgrade of the server, without which would have meant the fragile and ageing equipment (already out of service warranty) was plausible to failure. The financial improvement was possible by the application of stringent budgets and the desired objective of a core services approach to resources. The staffing compliment used

throughout the year was approx. 3 FTE’s quite significantly down from the previous year, as is shown by the significant reduction in employment costs. It is expected that the application of real budgets is maintained and the committee kept fully aware of the financial position at all committee meetings. The year has drawn to a close the unfortunate financial situation that the Leeuwin Fund had placed on the BCRC and the committee and DPIRD has come to an agreement that has closed that particular phase of the BCRC operations, in fact the final amount to be submitted to DPIRD will be made in September 2019. As Treasurer I would like to thank and acknowledge all committee members, staff and the Shire of Boddington in putting in place safety nets that have enabled the current financial position. Onwards and upwards. Regards James Rendell Treasurer


Financial Statement
















Get involved:

Phone: 9883 8246

Em ail: recep t ion@bodd ingt ono ld schoo l.o rg

Ad d ress: 20 Bann ist er Road ,

Bod d ingt on WA 6390

Documents

Annual Report template - Amazon S3 · developing new policies and procedures and ensuring that we meet our contractual obligations with DPIRD. Susan has also been successful in obtaining