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CAREER TO DATE– Background

• Began my career at Rolls-Royce in 1974 and worked in Systems Development until transition to EDS in 1996.

• Have since done many transformations (as both project manager and process SME) for Incident, Problem, Service Request, NSSR and Change and Release Mgt processes for clients including:– Rolls-Royce– Inland Revenue– DWP– SKF– Kraft Foods

• Other roles I have held include:– UK RMC Deployment Lead, managing transformation team for all UK clients– Digital Workflow Training Manager for the EMEA region (this was the EDS tool used prior to takeover by HP)– Global Lead Business Analyst for Change and Release Management in the EDS Service Delivery Automation programme which

transformed all tooling and processes to ITIL compliant standard– Service Integration Operations Lead for Change and Release Mgt at DWP– Change and Release Global Process Lead for HP EUC at Royal Dutch Shell– Change and Release Global Process Lead for HP Service Mgt Integration at National Grid– Change and Release Global Process Lead for HP Delivery at Rolls-Royce– Account Service Manager for Barnet, Enfield and Haringey Mental Health Trust

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HOW DO I TICK?• I have a proven track record of building up relationships with clients and finding ways to address areas of concern. I engender great trust and build on mutual respect.

• I am totally dedicated to delivering the best possible standards of service. My approach is totally pragmatic and I do not allow initiatives to flounder due to nugatory discussions about contracts and the like. I focus on what will make a real difference to people’s lives

• The above means that a previous manager used me as what I jokingly referred to as “the Red Adair of Change Mgt” where I was dropped into badly performing accounts to pull round delivery and restore HP reputation

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PREVIOUS FEEDBACK – FROM CLIENTS– I had a GREAT time last night meeting with you -- it was awesome getting together.   You do a REMARKABLE job

and I cannot tell you how much everyone loves working with you.   You are always thorough and have the best solution to fix the problems we have encoutered since this rolled.   You are in a tough position as you have to start at the bottom to figure out what happened in order to fix it.    I dont envy you, but I do respect the great job you have done to course correct! - Jeannette Swanson, Associate Director, Kraft  

– I don't want to leave for holiday tomorrow without wishing you Happy Holidays and a Happy New Year.  I'm sure when you see my name you'll think this e-mail is another issue to follow-up on so hopefully the subject will be a nice change of pace.  I hope you understand that my "work" e-mails are not directed at you personally.  Actually, I think you are one of the rays of hope in fixing some of the process issues.  I also want you to know how much I respect you and recognize the enormity of the task you have - Kathy Myers, Global Finance Lead, Kraft

– Anne Cooper has been able to guide the Standard Services Team so that we did not venture too far off the path.  I can remember a couple of occasions where without her commitment and extensive knowledge of IMAC and Change processes, our standard service process would have come to a screeching halt. Her creative and well organized mind has saved us many times.  She has been with the team since we began the initiative and has been instrumental in creating a process that works and in implementing the logistics and workflow behind the scenes that make it sustainable. She is not only smart, but hard working and dedicated, on several occasions we have exchanged emails or had phone calls well into the night. How she manages to be so effective in being a key member of the Standard Services team as well as doing her regular job I will probably never know.  Her awesome sense of humor has provided the team with many occasions for us to remember that we can do great things and still enjoy doing it. – Anthony Jaikissoon, Service Planning, Kraft

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PREVIOUS FEEDBACK – FROM CLIENTS– External Focus: Creating innovative solutions to customer needs - Excellent work for power down solution and

thanks for the initiative to draft and present it – Baldeb Singh, Shell Change Mgt Global Lead

– Commercial Mindset: Understanding sources of value - Anne, Thanks for your efforts and going beyond your responsibilities - Baldeb Singh, Shell Change Mgt Global Lead

– Sorry to hear you’re moving on. It was a pleasure to work with you and I very much want to tell you that you made a significant difference in managing the delivery of the Change process into NG. It was extremely challenging but I hope that you enjoyed working with us and that you’re proud of the work you did with us. Andy Mason, National Grid IS CNI iGMS Support Manager

– Just wanted to drop a quick note to thank Anne for her efforts on Change Management. With the Olympics due to start next week, she has been quietly getting on with running change management across the ecosystem. A great example of what we are trying to achieve with the ecosystem with partners working together and resolving issues on behalf of National Grid. Martin Evans, Performance and Investments Manager (Service Delivery)

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PREVIOUS FEEDBACK – FROM EDS/HP LEADERS– You have been recognised in the Making a Difference FY13 program by Coral Ma. Perez in the category of Making a Difference:

Execution. You have been nominated by your manager for the EMEA SM Annual Top Contributors Award. Coral Ma. Perez, EMEA Service Management Director

– Steve, gather you are doing Anne's PMP. She worked for me in TREDSS on ITIL implementation. Did an excellent job with a notoriously difficult client face off - who put obstacles in our way at pretty well every turn. Anne stuck to it and got the respect of both the client leadership (they moved their individual on) and my SIAM team. Very adaptive, committed and a strong can do attitude, Anne pushed through Change Management as the front runner in the iTIL roll-out in DWP. A very good performance from a highly capable, hard working team leader. – Simon Branch-Evans – SIAM Transformation Executive (and now Vice President of Service Mgt for EMEA)

– Anne has made a tremendous contribution to the account. IMAC was a monster and our number one pain point when she assumed her role. While it is no angel today, it is no longer the pain point it was and she can take most of the credit for that. I think EDS is lucky to have a person with her overall expertise and her work ethics. Tie those together and you get an unbeatable performer - and that she is! – Mike Lehnst, EDS Service Mgt lead at Kraft

– Anne has excellent organizational and customer relationship skills.  She has been instrumental in helping the Kraft Account move forward with Asset Management clean up.  Anne is very open to taking on any task and then she will complete it well.  Anne provides experience and takes the lead on issues.  I am very comfortable that, when Anne takes a task, she will follow through and drive others where necessary.  She does not “sit” waiting for instructions – she figures out what needs to be done and completes it.  Anne has established a great relationship with the Client.  They respect Anne and trust what she tells them. Development Needed: I really struggled here an could not think of a thing.  Is working too hard a “development need”? Comments: I like working with Anne.  She has an obvious desire to get work done and done well.  I believe she is working herself to death but is always willing to do whatever it takes to get the job done . John Roberts, EDS Business Management

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PREVIOUS FEEDBACK – FROM THE INDIA SMC– I would like to place on record, the kind of support that we have received from Anne Cooper on National Grid, is nothing short of

being exceptional. She has been with the team right from the beginning and we were able to sail smoothly through turbulent times on this account. As you may be aware, National Grid has been quite a long story of complexities, and without Anne’s support and help, we couldn’t have streamlined the Change Management process the way it is being driven now. She has been a tremendous inspiration for the guys out here, working on National Grid Account. Ram Subramanya, Head of India-SMC, HP

– We will definitely miss your presence and leadership in National Grid account, which has weathered tough times to be where it is now. You were passionate about the team and  I really appreciate  your offer to support the team and this talks volumes about your commitment. I wish you all the best in your new  role, myself and the change team will really miss you in NG. Daya Rudraiah, Manager India-SMC, HP

But the one that makes me proudest of all…. (sorry it’s a bit long)– Anne has been an Exceptional leader. She is one among the finest ladies that I’ve worked with in my short tenure of 6 years in HP.

She has been very supportive, motivates, challenges and inspires us to come up with new ideas. Honest in her communication with the team, especially regarding difficult or sensitive issues. She treats us with fairness, respect and dignity and even in an instance where I was been bullied by a certain individual from a supplier organization, she put her foot down and escalated it to National grid and the supplier high management and I did see a difference in the attitude of that certain individual towards me. In my eye she is regarded as a trusted advisor for National grid and the Supplier organization due to an in-depth understanding of their current and future needs. I’ve learned a lot from Anne, every day and with every new challenge. Nobody has all the answers, and accepting that and looking for help, is the first step in coming up with the best solution. People say you should leave emotions out of workplace and I wish not to take that advice. If we don’t have passion for what we do and don’t get satisfaction from the fact that you improve as a professional and as a person every day, you will not grow.  There is nothing wrong with getting a bit frustrated or even upset, it is how we deal with these feelings, that separate us from the mediocre. Christy Carneiro, Change Manager for National Grid, HP

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ME!– Married to Charles who used to work for HP– Live near Daventry but originally from Skipton – via Derby and Telford – We have 2 dogs and 5 cats!– Keen walkers and love birdwatching– Any spare time is spent gardening or decorating