ANGELA MORGAN3616 N. 308th Lane | Buckeye, AZ 85396 623.322.1610 | amorgan3616@gmail.com

EXECUTIVE SUMMARY

Dynamic, innovative, and results-driven professional with over 16 years of experience in project management, hotel administration, IT, and HR. Proven ability to manage multimillion dollar construction projects in accordance with established timelines, budgets, and client specifications. Outstanding leadership skills combined with a strong track record of effectively adapting to and overcoming unanticipated project complications. Strategic thinker who continuously analyzes business performance to improve efficiency, minimize costs, and increase productivity.

Areas of ExpertiseConstruction Project Management • Operations Management • Budget Development • HR

Marketing • Information Technology • Strategic Leadership • Inventory Control • Guest ServicesPerformance Improvement • Cost Control • Team Building • Vendor / Supplier Relations

Personnel Management • Client Relationship Management • Hotel Management

PROFESSIONAL EXPERIENCE

Robert Half – The Office Team, Phoenix, AZ Aug 2014 – PresentMove Coordinator – Jones Lang LaSalle & the University of Phoenix (Nov 2015 – Present)Collaborate with cross-functional team to efficiently coordinate office moves for up to 1900 employees. Developed clear instructions, maps, and signage to improve communication and streamline move transition.

Construction Coordinator – ThyssenKrupp Elevator (Sep 2015 – Nov 2015)Provided key operational and sales support for several modernization and installation projects. Maintained accurate and complete documentation of all essential data from requisitions to change orders.

Program Coordinator – University of Phoenix (Aug 2014 – Jun 2015)Spearheaded the implementation and deployment of internal training processes encompassing communications, learning management system (LMS) administration, material inventory/orders, and customer service inquiries.

Monarch Family of Hotels, Charleston, WV Oct 2004 – May 2014General Manager – Wingate by Wyndham (May 2013 – May 2014)Held direct oversight of day-to-day hotel operations, including sales, marketing, human resources, food/beverage, budget development, forecasting, room management, housekeeping, risk management, and facility maintenance. Recognized with the Trip Advisor Certificate of Excellence for two consecutive years. Significantly reduced breakfast expenses ($1.50 POR) year-over-year. Successfully improved guest satisfaction scores by 25% over a six-month period.

Project Manager (Oct 2004 – May 2013)Integrally involved in all phases of the project lifecycle for both short- and long-term construction projects for major brands that included Ramada, Hilton, Wyndham, and IHG. Organized, planned, and executed numerous durable good replacement projects for industry-leading hotels. Spearheaded the transition to Micros Opera PMS systems, and configured Aldelo restaurant POS system. Played a key role in a Hampton 10-year PIP for relicensing; handled project budget, timeline, and execution. Actively involved in a Wingate 10-year PIP; conducted research into standards, products, and vendors. Worked with the Worker’s Compensation Commission to design and deploy a “Return to Work” program. Configured and programmed an online training/tracking program to optimize employee training processes. Recipient of the 2012 IHG Renovations Award for serving as a key member of the project management team

for the two-phase conversion of a 179-room Ramada Inn to a 150-room Holiday Inn & Suites. o Efficiently allocated $5M (Phase 1) and $2M (Phase 2) project budgets for all new renovations.

Strategically sourced, handled contract negotiations, and managed the conversion from cable to Direct TV.

o Project required rewiring all guestrooms with CAT-5 cables and reprogramming all televisions.

ANGELA MORGANPage 2 623.322.1610 | amorgan3616@gmail.com

PROFESSIONAL EXPERIENCE (CONT.)

Reduced merchant processing fees by over $20K while simultaneously increasing revenue by $4K. Selected to beta test a newly developed Hotel Maintenance and Service web database program.

SBS Technology, Manassas, VA Feb 2000 – Aug 2001Operations ManagerPrimarily responsible for supervising and managing the web hosting, design, and development program, as well as providing technical and administrative support to outside sales representatives. Spearheaded successful marketing campaign for the credit card processing independent sales organization. Provided advanced technical support for credit card processing, web hosting, and gift card programs.

MagnaCom Corp., Fairfax, VA Apr 1999 – Nov 2000IT Customer Service / Project ManagerPresided over the customer service and fulfillment departments to ensure compliance with company policies. Configured audio broadcasting and registration lines, including voice prompts, transcriptions, programming,

celebrity introductions, and database management, for the “Take Radio to Work and Win” campaign. Transitioned over 200 clients impacted by company buyout by unifying messaging client applications.

ADDITIONAL EXPERIENCE

Training / Operations ManagerInterBank Designed and implemented comprehensive training program for a 75-person telemarketing team.

Customer Service ManagerServus Financial Instituted in-house customer service training for a high-volume student loan call center.

Customer Service SupervisorUnited Parcel Service / Teletech

EDUCATION

Associate’s Degree in Business ManagementWest Virginia State College, Charleston, WV

PROFESSIONAL DEVELOPMENT

PMP Certification (Jan 2016)Wyndham GM CertificationHotel Service Pro AdministratorCustomer Service CertificationCPR & First Aid CertifiedCertified “Train-the-Trainer”Maricopa Food Service Worker Certificate

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Project, OneNote, VisioBackpack, Basecamp, Oracle, Opera/MSI, Jobsite, FMS Interact, FMS CAD