Andrew J. Robert3 Commonwealth Ave.Attleboro, MA. 02703

(401) 580-1698 arobert5112@yahoo.com

Professional Summary:Highly dependable and Service/Bar Manager with an exceptional record of client satisfaction and customer service. Excellent builder of professional relationships with colleagues, vendors and guests. Experience with accommodating work schedule changes at short notice which includes weekends and special events.

Core Qualifications: Outstanding customer service Superior knowledge of beer customer environments and brewing industry Strong skills in MS Office applications including PowerPoint, Word and Excel High skills in building positive customer relationships Excellent ability to work independently with little to no supervision Exceptionally good driving record

Experience: November 2014 – Present Jake and Joes Sports Bar Norwood, MAService/Bar Manager

Supervise all aspects of restaurant for proper service, attitude, and atmosphere Handles inventory, ordering and cost for all alcoholic and non-alcoholic beverage Provide superior training for all products, including recipes Promotes team incentives for selling specific products Fosterers strong customer relations to promote company good will

Bartender/Server Provide outstanding service to guests in a timely manner Ensure that each drink made leaves the bar with the correct specs and consistency Learn new seasonal beverages for consistency, mentors new team members Provide superior service where guests want to be repeat and even regular guests

March 2014 – December 2015 Smokey Bones Fire Grill and Bar Stoughton, MA Bar Manager

Controlled inventory to ensure that the store ran its proper beverage cost and product amount Created a fun, energetic place of work to keep morale up and enhance the guests experience Provided proper training, gave every bartender and server the opportunity to be successful Prevented theft and improper pour with shift pour tests and beverage quizzing Organized and promoted themed parties to help drive increased guest count and sales Provided excellent customer service to guests to generate repeat business and attract regulars

2012- June 2015 Oakley Vault Wrentham, MASales Lead

Shift manager, provided guidance to achieve superior customer service and sales Met or exceeded daily sales goals on a consistent basis. Collaborated with team to make management decisions on merchandising strategy Provided constant leadership to new sales associates Responsible for store openings/closings and securing large cash deposits Assisted associates due to extensive product knowledge and proven sales technique

2008- December 2013 Chili’s Grill and Bar Plainville, MABartender/Quality Assurance Specialist

Provided a fun, entertaining, place to eat and drink responsibly Managed, lead, and ensured the Brinker standard in all aspects of the restaurant Strived to provide each guest with a phenomenal experience Ensured each meal left the kitchen at top culinary and Brinker standard for consistency Prepared food orders in a timely and efficient manner that exceeded all culinary standards

Education: September, 2008-2012 CCRI Attended for associates degree in business management Lincoln, RI

Certifications:ServSafe ProgramResponsible Alcohol Serving (RAS)CPR and Anti-Choke Program