ANDREW MILLWARD-BOYTON8 Portland Place West, Leamington Spa, CV32 5EU 07866 261117

andrew@millwardboyton.com

PROFESSIONAL PROFILE & SKILLS SUMMARYA dedicated and driven professional with extensive experience gained within key management roles working with blue chip global organisations including Accenture, IBM and Capgemini. Experienced in the ownership, delivery and integration of complex infrastructure, software and business change projects. Managed and delivered business change to the highest professional standards, in line with governance controls, predefined budgets, deadlines and meeting customer expectations. Consistently demonstrates the ability to manage off-shore and on-shore vendors using multi-skilled global teams, whilst managing critical stakeholder relationships. Possesses excellent technical, business and communication skills, able to present and influence at all levels. Measures and delivers project assurance to stakeholders; ensuring confidence in delivery of project and service deliver objectives and benefits within organisations. 20 years of experience within structured

programmes/projects (MSP/Prince2/Agile-Scrum) Key Stakeholder engagement up to C Level IT Service Management/Strategy development Service model design and integration Off-shoring and service migration Service Delivery experience using ITIL IT service reviews and service stabilisation and

improvement planning Assurance and governance boards

Complex software and infrastructure projects from ecommerce to data centre migrations

Experienced supplier/vendor management using offshore and onshore services

Team orientated and business focussed Project health checks and QA activities Leading businesses and teams to success Collaborative team coaching and building Project/Programme audits, health assessment,

gateway reviews and recovery planning

CAREER SUMMARY

May 2014 to Sep 2014 UK Mail, 4GL Programme ManagerAppointed by the IT Director to recover a critical IT and business change program to migrate business critical processes from a legacy infrastructure onto existing platform, which was successfully completed. Activities included stakeholder engagement and management, board reporting, daily scrums, service management readiness, implementation planning, test management and strong team leadership and management.

Nov 2013 to Present One Team Working, Managing DirectorOne Team Working provides training, consultancy and management services to organisations that require the removal of team silos ways of that prevent organisations from achieving success. As a consultant, I have personally designed and delivered One Team training to a leading UK local authority and their blue-chip supplier of services that enabled them to move from disparate ways of working that was threatening a major contract to an aligned and collaborative service delivery organisation.

Aug 2009 to Oct 2013 Xoserve, Senior Project Manager The Gemini Re-platforming Programme (GRP) was established to upgrade the entire IT infrastructure hosted in a new strategic datacentre. GRP successfully transitioned the existing Gemini Service from the legacy Data Centre; delivering a reliable, robust, stable and up-to-date infrastructure with a simplified design and increased monitoring capability that utilises new, fully supported hardware and software using a new fully integrated service delivery framework. It was delivered time narrowly exceeding the budget by 0.4% the original sanctioned value. The implementation of quality controls ensured that the cutover, transition and integration was smooth with minimal impact to operation teams and users, the few minor issues experienced and were stabilised and resolve during the period of early life support. My role included the following:

Full life cycle management from project initiation, team recruitment, business case submission for board approval, delivery of all products, through to close down including final post investment appraisal

Providing leadership and direction across all work streams to design and implement system in line with project objectives and business case benefits

Creation and development of a branded collaborative delivery and governance framework that was used for the effective delivery using a single ‘One Team’ approach covering twelve separate global organisations

In the role of lead System and Service Integrator, I was responsible for and chaired all programme and project boards covering design, testing, integration and implementations

Established a strong working relationship with global stakeholders including National Grid, E.ON, Centrica, Goldman Sachs, BP, Barclays Bank and Morgan Stanley

Managing strategic offshore and onshore suppliers and contracts for delivery of integrated services including Vodafone, CSC, Wipro and TCS

Identified issues and obstacles within technical and business areas; always seeking resolutions in a positive, timely and pragmatic way

Developed integrated service delivery framework and SLA for delivery using new and existing resources that ensured in a consistent and efficient way to meet business needs

Feb 2009 to March 2009 Capgemini, Project Manager Established and managed 40 strong team to deliver service improvement consultancy (GBP 1.5m) for

HMRC to implement service availability and stability improvements that resolved existing issues and demonstrated future IT capability to HMRC Executives

Established Agile governance processes and controls for document creation, approval and client sign-off Provided management reporting for budgets, risk/issue management and executive status reporting

Aug 2007 to Dec 2008 IBM, Royal and Sun Alliance, Programme Manager Providing leadership and direction across a wide range of key ecommerce projects for the Royal and Sun

Alliance to ensure delivery to agreed plan, scope, quality and cost using structure methods. Other RSA clients included M&S, More Than and The National Trust

Successful in the completion of technical projects covering global web hosting services, disaster recovery services, desktop IBM infrastructure and Business Objects MI reporting services

Service Integrator role to manage key supplier relationships with Accenture, BT and C&W Worldwide

Feb 2007 to May 2007 Accenture, Service Manager Performing a critical role as the Service Manager responsible for delivery of new data centre and

integrated services within the standard delivery frameworks Actively involved in the production and presentation of business cases, following extensive analysis of

the existing infrastructure and business requirements Undertaking all other key project tasks as required, including the establishment of project governance

boards in conjunction with the client requirements

Dec 2005 to Dec 2006 Capgemini, Project Manager Coordinating project management and technical staff on a major initiative to implement an XP desktop

on HMRC workstations and a Windows 2003 server architecture Ensuring the efficient rollout of the exceptions for the project across 800 servers and 11,000 users,

following extensive analysis of business requirements in technical and client workshops Managing the integration of the new service model into disparate business areas, with responsibility for

extensive analysis and management of all risks to ensure a smooth and stable transition was achieved Managed the service integration between project and support teams to ensure knowledge transfer was

completed on technologies, to facilitate the future management of issues

Aug 2003 to Nov 2005 Accenture, Service Implementation Manager Utilising Prince2, ITIL and Accenture’s ADM methodologies in the integration of new client services to

stringent standards for clients including Inland Revenue, Rural Payments Agency, NHS, Thomas Cook, Jones Lang LaSalle, Nokia, QinetiQ, Velux, BT HR Services, Thames Water

Fully accountable for management of dedicated global project teams and the management of client relationships, sales activities and presentations related to enterprise, datacentre, application development and ecommerce deployment services that were integrated within delivery centre frameworks

Driving the business forward through the implementation of new services that reduced operating costs and downtime while increasing business efficiency

Undertaking critical financial administration tasks including budget management of projects (GBP 1.1m), resource and expenditure forecasting and business case production and submission

EDUCATION & PROFESSIONAL DEVELOPMENTMiddlesex Uni. MSc: Applied Psychology (exp 2015) Post Graduate Diploma: Applied PsychologyPrince2 and ADM Project Management Supply Chain ManagementLeadership Training & Assessment Service Management & Implementation

PERSONAL DETAILSDriving Licence: Full UK Interests Include: Walking, cycling swimming, reading, theatre, music events and travelReferences: Available on request