Andrea M. OrtizMiami, FL (Relocating to Tampa, FL)Phone: (305) 905 6300 E-Mail: AndreaOrtiz1121@gmail.com

[AO]

Professional Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, simultaneously completing work related assignments. Specializes in administrative support, committed to exceeding expectations and productively executing professional task.

Experience

NewsLink Group, LLC. – Miami, Florida

HR Assistant/Administrative Assistant February 2014- Present

-Files documents into appropriate employee files -Performs customer service functions by answering employee requests and questions-Maintains confidential employee information for human resource department-Prepares new employee files-Verifies I-9 documentation -Answer and direct telephone calls as necessary-Greets and directs visitors to the company-Takes and retrieves messages for various personnel-Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information-Receives, sorts, and forwards incoming mail. Maintains and routes publications -Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)-Assists in the ordering, receiving, stocking and distribution of office supplies-Assists with other related clerical duties such as photocopying, faxing, filing and collating-Responsible for completing expense reports for the Executive team using excel spread sheets.-Provide administrative support to the President

eMedesis – Miami, Florida

Administrative Assistant May 2013- December 2014

-Proficiency in a wide range of computer applications-Consistently exceeded 200 cold and follow-up calls weekly-Data entry and database management-Provide administrative support to the CEO-Telemarketing calls off of a list of potential customers for medical forms-Set up new accounts and followed up for additional orders

Oriente Triangle Latin America Inc. – Miami, Florida

Administrative Assistant June 2011- April 2013

-Answer telephones and directs the caller to the appropriate associate. -Data entry and database management-Proficiency in a wide range of computer applications-Consistently exceeded 200 cold and follow-up calls weekly-Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)-Assists in the ordering of office supplies-Assists with other related clerical duties such as photocopying, faxing and filing-Import/ Export insurance

Education

Miami-Dade College August 2010-Present-Attending MDC for my A.A. in Business Administration

Miami Palmetto High School June 2010-Graduated with a 3.1 GPA

Skills/ Qualifications

-4+ years’ experience -Bilingual- English, Spanish-Excellent verbal and written communication skills-Demonstrate leadership and the ability to motivate others-Proficient in Microsoft Office applications-Proficient in Sage CRM-Proficient in Skype for business -Familiar with Constant Contact-Familiar with Outlook -Familiar with Quick Books-Proficient with Catlin Insurance system -Ability to handle money for deposits-Ability to type 70 words per minute-CPR/First Aid certified

2