Andrea Di Maio Vice President and Distinguished Analyst at Gartner Research

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Andrea DiMaio

Smart Government: Sustainable, Affordable, Innovative

Will Governments Be Able to Sustain Themselves?

• Climate change

• Depletion of nonrenewable resources

Excessive Debt

Slow growth

High unemployment Civil unrest

Rapid economic growth

New infrastructure

Natural disasters

Nexus of Forces and Government Trends

Information Continuum

Employee Centricity

Commoditization

CT OT

IT IT-OT-CT

Seamless Socialization

Government Predictions

By 2013, financial sustainability will join cost containment

as the top driver and constraint for government IT spending

By 2014, more than 50% of IT spending will be decided outside of IT

departments in at least 30% of government organizations.

By 2015, scenario planning (or equivalent techniques) will be used for IT budgeting in more than 30% of government organizations.

By 2016, IT-enabled productivity per government worker in the bottom third of agencies by size will increase at twice the rate in

comparison to the top third by size.

The Evolution of Technology in Government

E-Government

• Online services

• Multiple websites

Joined-Up Government

• Life events

• Back-office re-engineering

• Benchmarking

Open Government

• Transparency, participation, collaboration

• Community engagement

Smart Government

• Sustainability

• Agility

• Blending IT, OT, CT

2000

2005

2010 2015+

• Integrates information, communication

and operational technologies

• to planning, management and operations

• across multiple domains, process areas

and jurisdictions

• to generate sustainable public value

Smart What? Domains and Processes

Public Safety

Transport Energy

Management

Policymaking

Operations

Operation of electric buses in an urban area

Use of real-time information from video cameras to dispatch officers and plan for future enforcement

strategies

Budget balancing conflicting priorities

Smart Where? Not Only Cities

Smart Governance Operating

Framework (Transportation)

Smart Governance Operating

Framework (Healthcare)

Smart Governance Operating

Framework (for Smart City)

Smart Means Sustainable and Affordable

IT Procurement

Enable Innovation & Business Restructuring

Difficulty

Valu

e

Cost Savings within IT

Joint Business & IT Cost Savings

Save across categories

More radical options

Smaller suppliers

Dashboards & Benchmarks

Public cloud

Radical outsourcing

Alternative channels

Consolidation & devolution

Crowdsourcing

Employee-centricity

Consumerization

A Pace-Layered View of Smart Government

Systems of Differentiation

Constituent Services

Domain Processes

Policymaking

Systems of Record

Base Registries

Financial Mgmt.

HCM

Record Mgmt.

Systems of Innovation

Open Government

Employee-Centric

Processes

Social Media Presence

Mobile Apps

Smart Governance Operating

Framework

6 months to

3 years

3 to 5

years

10+ years

Sharing and Commoditization

Socialization and Agility

A Different Approach to Government IT Strategic Planning

Political Agenda

Service Delivery &

Operations

Project Management

IT ESP

Strategic Sourcing

Business Strategic Plan

Budget

Political Agenda

(Strategic) Sourcing

Budget

Business Strategic Plan

Advice Agile PM

Clients ESP IT Business

Service Delivery &

Operations

Unclear or

Ambiguous

Fast-

Changing

Differentiate

& Record

Innovation

The Future of Smart Government Is Choice

Workplace Department

productivity

tools

Enterprise

productivity

tools

Enterprise

collab. Suites

Blend of

corporate and

consumer tools

Channels Website Domain portal One-stop shop Intermediary

Social media

Business

Processes Internal Shared Centralized

BPU

crowdsourcing

Applications Own, custom,

COTS

Shared,

community

sourcing

Centralized SaaS

Consumer apps

Data Own Shared Centralized Social profiles

Open data

Infrastructure Own Shared Centralized Public cloud

Commoditize, Socialize Centralize Share Own

Ownership/ Control

Layer

It Is All About Balance

IT-Business Alignment Cross-Boundary Agility

Planned Road Map Organic Innovation

Quick Results Long-Term Value

Consolidation Devolution

Cost Containment Sustainable Services

Control of IT Decisions End-User Choice