Improve Customer Satisfactionand Reduce Operating Costs

24 x 7 x 365MultilingualVolume Based PricingIntegrated Software

Digital Customer Care as aTurnkey Managed Service

AI Enabled Chatbots and ServiceAutomation

Ensure Responsive CustomerCare During Crises or Viral Events

Protect Your MarketingInvestments and Improve ROAS

112 E Pecan St. Suite 360San Antonio, TX 78205

(210) 634 - 0012

sales@spsdgtl.com

www.SPSDGTL.com

Tackle your toughest customerexperience challenges andimprove customer satisfaction,while reducing costs by up to 50percent.

112 E Pecan St. Suite 360 San Antonio, TX 78205www.SPSDGTL.com (210) 634 - 0012

Not every customer service interaction requires a humancontact, especially when digital volume can reachunmanageable heights. SPS DGTL Service Automationprovides an omni-channel experience with advancedtechnologies like AI Enabled chatbots & robotic processautomation to improve customer satisfaction, reducecomplexity & control costs

Service Automation

Social Listening & ReportingConsulting

Digital Experience Current State Assessment Process Design Tool Selection Service Automation Roadmap

Whether you have online experience or are just gettingstarted, SPS DGTL’s seasoned team & advisors will bring yourprogram to the next level. We can help manage your digitalcustomer experience program or complete a roadmap foryour own AI Enabled Service Automation. We’re ready to takeon any people-powered or tech-powered project.

Digital Customer Care

Today's consumers never sleep, go digital first & expectservice on-demand in real-time. Our multilingual team worksaround the clock 24x7x365 to provide solutions to yourcustomers when they expect it. Every incoming comment,review & engagement is evaluated, categorized, serviced &shared to the right people in your organization.

Fully Integrated Digital Care PlatformPeople-Powered 24x7x365 Digital Customer ServiceAd Campaign Comment Moderation Online Review ManagementOff-Page Interaction & PR Monitoring

Chatbot Design & ImplementationService Automation with RPAIntent Design & Live Agent IntegrationCentralized Knowledge Management System

People-Powered Approach

SPS DGTL's tools listen to your customers' emotions &opinions while developing meaningful data from text pulledfrom your digital community. Advanced Text Analytics canmeasure customer opinions, reviews & sentiment whilebeing a safety net for potential public relations or a brand-damaging crisis with our 24x7x365 monitoring service.

NLP Text AnalyticsPowerful Insights & Social ListeningReal-Time Trend Identification & Keyword RecognitionSentiment Analysis and Customer Satisfaction

Tech-Enabled Solutions