SESSION 509 Thursday, November 3, 11:15 AM - 12:15 PM

Track: The Strategist

An Overview of IT4IT

Charles Betz Principal,Armstrong Process Group char@erp4it.com

Session Description

The IT industry has long lacked a complete end-to-end management standard, one that includes architecture, project, portfolio, service, and operations management. It’s a challenge, one that that the IT4IT standard has been designed to address. IT4IT is the first end-to-end, vendor-neutral reference model for IT management and its systems, and this session will give you a comprehensive overview on the history, positioning, and content of IT4IT and show you how to make it a reality for your organization. (Experience Level: Intermediate)

Speaker Background Charles Betz has been called one of the world’s foremost experts in the practice of IT management.He;s held product management, analyst, and architect positions at Wells Fargo, AT&T, Best Buy, Target, EMA, and Accenture, and he;s the author of Architecture and Patterns for IT Management. Charlie currently sits on the steering committee of the IT4IT Forum.

Session 509An Overview of IT4IT

Charles Betz

@CharlesTBetz on Twitter charlie.betz@aprocessgroup.comwww.lean4it.com

Charlie Betz

About APG• APG’s mission is to

“Align information technology and systems engineering capabilities with business strategy using proven, practical

processes delivering world-class results.”

• Industry thought leader in enterprise architecture, business modeling, process improvement, systems and software engineering, requirements management, and agile methods

• Member and contributor to• UML, SysML, SPEM, UPDM at the Object Management Group (OMG)

• TOGAF, ArchiMate, and IT4IT at The Open Group

• Eclipse Process Framework (EPF) at the Eclipse Foundation

• Business partners with Sparx, HP, and IBM

3

The Open Group

• Enables all organizations that use information technology to do things better, faster and cheaper

• Enables all suppliers of information technology products and services to gain business benefit

• Enable every individual to develop their skills and capabilities…

• Establish Work Groups and Forums to develop standards, guides, best practices and white papers

• Openly publish the output of those Work Groups and Forums and acknowledge the contributors

• Operate certification and accreditation programs to recognize the individuals, products, services or processes that meet our members’ standards

43,283 people in 131 countries

488 memberships

HQs in 40 countries

6 continents

PakistanPhilippines

PolandQatar

Saudi ArabiaSingapore

South AfricaSpain

SwedenSwitzerland

TaiwanTurkey

UKUnited Arab Emirates

USA

The Open Group membership

AustraliaBelgiumBrazilCanadaChinaColombiaCzech RepublicDenmarkFinlandFranceGermanyHong KongIndiaIrelandItaly

JapanKoreaLuxembourgMalaysia

MexicoNetherlandsNew

ZealandNigeriaNorway

What is IT4IT™?

• IT4IT™, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement;

• IT4IT™ provides the capabilities for managing the business of IT will enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk;

• IT4IT™ is industry independent to solve the same problems for everyone

• IT4IT™ is designed for existing landscapes and accommodates future IT paradigms

What problems are we solving with IT4IT?

IT silos Re-inventing the wheel

Val Sribar, Group Vice President Gartner Enterprise Software Research Group

Who and where are we?

Original Consortium• Shell• Hewlett-Packard• Achmea• MunichRe• Accenture• PriceWaterhouseCoopers• University of South Florida• AT&T

Value Chain

9/2011

RA 1.0 (level 2)

1/2013

RA 1.3 (level 3)

10/2014

RA 0.5 (level 1)

8/2012

RA 1.2 (level 3)

3/2014

RA 2.0 (level 3)

10/2015

IT4IT Consortium members (June 2016)

• Aalto University, School of Science and Technology

• Accenture Limited• Achmea• Action Research Foundation• Architecture Center Ltd• ARISMORE• Armstrong Process Group, Inc• ASL BiSL Foundation• ATE Enterprises• Aviation Industry Corporation of China

Information Technology - AVICIT• Biner Consulting• BP Oil International Limited• CA, Inc• Capgemini S.A.• CC and C Solutions• Conexiam Solutions Inc.• DIA• DUX DILIGENS S.A de C.V

• EA Principals, Inc.• Enterprise Architects Pty Ltd• ExxonMobil• EY• Fujitsu• Fujitsu Limited• Glenfis AG• Good e-Learning• HCL Technologies Ltd.• Hewlett Packard Enterprise• Huawei Technologies, Co. Ltd• IBM• ITpreneurs Nederland B.V.• Justin Group Oy• Logicalis SMC• Metaplexity Associates Inc.• Microsoft• Ministerie van Financien• Munich Re Group• Nationwide• Oracle Corporation

• Origin Energy• Philips• PricewaterhouseCoopers LLP• PricewaterhouseCoopers LLP PwC• Primesource EA AS• Raytheon Company• Real IRM Solutions (Pty) Ltd• Sandvik IT Services AB• ServiceNow, Inc.• Shell Information Technology • Shift Technologies LLC• Sykehuspartner HF• Tata Consultancy Services Ltd.• Tata Consultancy Services Ltd., TCS• The Boeing Company• The MITRE Corporation• Tieto Oyj• UMBRiO• Wakaru Oy• Westbury Software

Value Chain

11

Value Chain, Reference Architecture

From Why to What

From What to How

IT4IT™ Functional Model – v2.0

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

IT4IT™ Value Propositions

For ‘consuming IT organizations’ e.g. ExxonMobil, Shell, Origin Energy

Ability to track cost, performance, business value and risk as a basis for improvement decisions.

Dramatically reduced TCO of IT management solution.

For software vendors e.g. IBM, HP, Microsoft, OracleDeliver integrated solutions at lower cost.Opportunity to focus on differentiating innovation

IT4IT™ Value Propositions

For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy Services

Move beyond traditional process consulting. Faster, predictable time to valueHigher quality delivery at lower cost to customer

For individuals (‘within’ each of the organization types) personal professional development opportunity.

Positioning IT4IT™ in the ‘landscape’

Key state transitions.

Emergence & formalization are a function of scale

Founder

IT Value

From startup to enterprise

17

Infrastructure

Applications

Team

Product

Work

Operations

Team of Teams

Culture

Investment

Execution

Enterprise

Security

Information

Architecture

THE SCALING

PROBLEM

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

September 9, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

September 9, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

September 9, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

September 9, 2015

This diagram was developed/published by the IT4IT™ Forum, a Forum of The Open Group®

Agile Enablement Workstream

https://www2.opengroup.org/ogsys/catalog/W162

Agile objectives for IT4IT

• Centrality of version control for both text and binary artifacts

• Automation of build, test, and deployment processes

• Support forward transparency & shared visual mental models

• Support limited Work in Progress; understand and manage all queues

• Show patterns for fast feedback• Event – Incident – Defect – Story - Change• Automated rollback

• Identify the industry consensus end to end components across core Dev and Ops

Continuous Integration

24

application Scenario 1

Build Management Component

Fulfi l lment Execution Component

Service Development Component (Source

Control)

Release Design Component

Test Management Component

Track tests

Execute tests

Static Analysis

Artifact storage &

retrieval

Build package

Dependency Management

Artifact reconciliation

Artifact storage & retrieval

Stores package

Defect Management Component

Prioritization

Tracking

cc: tomypelluz - https://www.flickr.com/photos/31459536@N00

cc: Vlastula - https://www.flickr.com/photos/46026252@N00

IT4IT and feedback

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual

Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

IT4IT Reference Architecture L1 V.2.0

IT4IT and constraints

© 2016, Charles T Betz

See blockages

© 2016 Armstrong Process GroupPortions © 2016 Digital Management Academy

Value stream mapping

IT4IT is an excellent basis for developing digital & DevOps value stream maps

Provides a foundation for workshops

Logical overall structure, common definitions for typical digital pipeline/IT management systems

SNow

Change

Sparx EA

Atrium

CMDBChef

JenkinsGit

SCCM NetCool

SNow

Incident

Jira

Artifactory

ComSci

NewScale

PlanView

HP

Openview

Q

Demand management

System Process Hot spotQueue

Risk management

Annual planning

Backlog management

Change management

Incident management

End user provisioning

Dev team provisioning

Build management

Project management

Excel

Release

Spreadshee

tRelease management

Q

Q

Q

Q

QSNow

Problem

Problem management

Architecture review

Tech Lifecycle

End user support

Professional services access

Operations management

Q

Getting down to details

IT Service Definition Workstream

33

https://www2.opengroup.org/ogsys/catalog/W161

The haircut “service” has three aspects

The service systemThe service offeringsThe service interaction

The performance, transaction, experience, act

The moment of truth where the act occurs

Advertised capabilities, marketed in consumer oriented terms. Offerings set consumer expectations for the outcome

Integrated resources including humans with skills and competencies, technology, information and goods that facilitate the act

Using IT4IT

Internal use

• Downloads of the IT4IT™ Reference Architecture, Version 2.0 documentation, are available as a FREE license to any organization wishing to use IT4IT entirely for internal purposes

• For example, to develop an information system architecture for use within that organization.

• See • http://www.opengroup.org/it4it/ra20/license_nc

• http://www.opengroup.org/it4it/ra20/license_eval

Commercial use

• You must support the standard financially if you are going to directly profit from it.

• If you wish to use IT4IT Reference Architecture, Version 2.0 for commercial purposes (e.g. IT4IT based consultancy or training), then your organization must have a license.

• See • http://www.opengroup.org/it4it/ra20/license_comm

Now with exams

36

How do I get involved?

• IT4IT as a final product is free to end customers

• Open Group is a consortium model

• Your company needs to join the Open Group and in particular the IT4IT Forum for full participation in content development• You can be a sole proprietorship

• LinkedIn group for questions/community discussion

• This is the same as the Archimate and TOGAF models

37

Benefits to standards participation

• It’s not just for product companies

• The knowledge sharing that comes is beneficial for practitioners• Meet peers struggling with the same issues

• Consider it as a form of staff development• Intense, challenging, collaborative work• Great for senior people bored with conferences

& classroom training

• Cost (including membership) is comparable or cheaper than traditional training and conferences

38

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