An Indian Super Brand - Gati Ltd · An Indian Super Brand ... Centre at Nagpur ... •“Secure ox” for consignments that requires secure packaging and urgent delivery

An Indian Super Brand

“Caring for our customers’ precious objects with domino discipline, we promise to stay Ahead in reach in service quality, wide network, technology, automation and in being high caliber Gati’ites and responsible business partners.”

EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONSEXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS

Gati “A Journey

towards being an Indian Super

Brand”

EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONSConfidential

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Inception (1989 – 1999)

•1989 - 95: Introduced Door to Door service - Money Back Guarantee for delay in shipments delivery

•Cash-On-Delivery introduced

•Call Free Number - First in the Indian logistics industry to launch the concept

•1996: Tied-up with Indian Airlines to facilitate speedier delivery of shipments

•1997: Introduced the concept of 3rd party logistics (3PL)

•1998 – Received the ISO 9001 certification

•Launched courier service –Suvidha

•1999: Expansion to SAARC countries by tie-up with postal departments of Bhutan and Maldives

•P.D. Agarwal Development Centre set up in Pune exclusively for employee training and development

Expansion (2001-2006)

•2001: Gati Millennium Parcel Express - First exclusive Cargo Train between Mumbai and Kolkata in association with Indian Railways

•Launched India-centric distribution solutions and forayed into Singapore

•2003:Migrated the operations to the first of its kind web-based solution - GEMS

•2004: Introduced mechanized racking systems in the automated warehouse at Panvel, Maharashtra

•2005: Mechatronic warehouses with APL racking and modern handling equipment across major Indian cities

•2006: Customer Convenient Centers introduced to enhance accessibility

•Gati Student Express launched

•Gati Miles Redemption Coupon for cashless claims

Consolidation (2006-2008)

•Online Employee Information System and Performance MIS

•2007: Strategic alliance with China Railway Express International Logistics Co. Ltd.

•Joint Courier and Air Cargo Service with Air India

•Opened Mega Mechatronic Express Distribution Centre in Bangalore

•Introduced VTS (Vehicle Tracking System)

•Gati Cafe Deliver – an outlet concept offering a menu of services

•DOD Direct (Draft on line) to reduce cycle time of customer payments

•Introduced 40ft Container vehicle with German based double deck system technology

Emergence (2008 till date)

•2008: Launched Centralized Call Centre at Nagpur

•Launched Millennium Parcel Express Train between KYN (Mumbai) and Guwahati

•Strategic Alliance with GLS (General Logistics Systems) Europe's Parcel Leader

•Gati Europe Express launched

•Introduced e-POD (Electronic Proof of Delivery)

•Gati Happiness - online window to buy products

•2009: Launched Mechatronic Warehouse in Hyderabad

•Launched 10C solution for shipment delivery notification, real time

•Launched Gati Academy

•Launched Gati Art Express

•Introduced SQS (Service Quality Standardization)

•2010 - Launched RedSun, Supply Chain Division

•2010 - Ventured into E commerce – Makemygiftz.com

EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS

A Journey towards being an Indian Super Brand

Confidential

3

Our Vision


• Be a globally preferred provider of India-centric Supply Chain services and solutions and a leader in the Asia Pacific region

• Delight customers with quality service by setting new trends through innovation and technology

• Be the most preferred organization for all stakeholders

• Be a responsible corporate citizen with unwavering commitment to environmental protection and conservation

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Caring for our customers’precious objects with dominodiscipline, we promise to stayAhead in reach in servicequality, wide network, highcaliber responsible people,technology and automation

We absorb global and hometrends with curiosity andcustomize our offering with anelegant method to meet thecustomer’s wide range ofexpectations and care for hisobjects like precious pearls

Our Values


With passion, integrity andresponsibility we take ownershipto converge towards organizedteam work with cost effective,sensitive customer focus

In all transactions we follow adomino game-like disciplinedchain of consecutive actions atany given time and place toachieve the goal of customervalue protection and qualitydelivery

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Founder & CEO• A Family that Pioneered Road Transport

• Educated in USA, set a Vision to Transform

India’s Transportation Future

• Recognised as Pioneer in setting up Express

Distribution in India ( 1989 )

• Took Gati to be the most recognised Brand and

established a Market Leadership position.

• Ventured into global markets and diversified

into varied domains, Power, Mining, etc.

• Holds an Engineering Degree from Bangalore

University and a Masters in Business

Administration from Austin, USA

• Loves travelling, golf and swimming


Mahendra Agarwal

Confidential

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A Distinguished Board of Directors: Industry Stalwarts


Mahendra Agarwal

Operating Board Members

K L Chugh Dr. Ram S Taneja T S Rao

N Srinivasan Dr. P S Reddy Sunil K Alagh A P V N Sarma

Chitra Shinde Chief Operating Officer

Sanjeev JainChief Finance Officer

G S Ravi KumarChief Information Officer

Chris BuckthorpChief Managed Service

J. SubramanianChief Group HR

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2010 : A New Strategy for Spearheading Growth


Solutions & Knowledge

• Intellectual Property of

unique solutions

• Creating a bank of

Customized Solutions

• Nurturing Talent

Customer Centric Market Leadership Valuable Organization A “Living“ Company

• Quality Consciousness

• Delegation of authority

• Most reliable network

operations

• Clear leader in

market share

• Make GATI a

household brand

• Make each product

creating value for its

customers

• Innovate with new

product by investing into

R&D

• Create Stakeholders

value for lifetime benefits

• Encouraging innovation

and entrepreneurship

• Capitalize on strong base

of express distribution

• A company for its

Employees & their future

generations

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2011 :From Two Divisions to Four Business Verticals


Gati Express DistributionDelivering Reliability

Gati RedSunSupply Chain Solutions

Gati InternationalGlobal Distribution Solutions

Gati ShipsShipping Services

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Express Distribution


EXPRESS DISTRIBUTION

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Express Services

Express Plus

• Surface cargo movement service across India

• Faster transit time due to direct express route connectivity

• Assured Date of Delivery

Express

• Surface cargo movement service across India

• Assured Date of delivery


Portfolio of Express Distribution Services

Premium Services

Premium Plus• Time Critical Service

• Assured delivery within 12 hours of booking at 30 major ports

• Assured delivery before next day noon at 30 major ports

Premium• Time Critical Service

• Assured delivery within 24 hours at 90 major/mini ports

• Assured delivery within 48 hours at 510 major/mini ports

• Assured delivery beyond 48 hours to metro & non metro cities

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Our Express Distribution CapabilitiesSurface Network

• Covers 99.3% of India

• 17 Express Distribution Centers & 64 Distribution Warehouses

• 4000 Vehicles

• 24/7/365 service level monitoring system

Air Network

• Operations across 28 Airline sectors

• Next day Delivery across all major cities

• “Secure Box” for consignments that requires secure packaging and urgent delivery

• Reliable, time bound and cost effective solutions

Rail Network

• Operates 9 routes of Parcel Express trains across India

• Faster and safer than road movement

• Cost effective for bulk goods

• Eco friendly transportation

Special Services

• Gati Laabh

• Gati Desk to Desk Cargo

• Gati Light

• Gati Secure Box

• Gati Courier

•EXPRESS DISTRIBUTION & SUPPLY CHAIN SOLUTIONS

•Gati Art Express•Gati Student Express•Gati Café Deliver• e-Retail• Makemygiftz.com

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GATI INTERNATIONAL

Portfolio of International Services

Freight Forwarding

• Import (Air/Sea)

• Export (Air/Sea)

Logistics

• Expertise in APAC Centric operations

• Strategic tie up with global partners

• Road Movement to SAARC

Custom Clearance

• Import –Air/Sea

• Export – Air/Sea

• Pan India Presence of CHA License

Other Services

• Bonded Trucking & Warehousing

• International Courier & Parcel


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Our Global Freight Forwarding Partners


Air

Freight

•

•

Ocean

Freight

•

•

Global

Partners

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Portfolio of Supply Chain Solutions

Temperature Sensitive Services

• Gati Kausar

• Customized Cold Chain Solutions

• Primary & Secondary Distribution

• Cold Chain network across 25 cities

• Complete Perishable care in Product Life Cycle Solution

• Fleet of 150 refrigerated Vehicles

• ISO 9001:2008 certified

Re-Engineering Services

• Business Process

Re-engineering

• Technology to improve process efficiency

• Solutions to optimize your Supply Chain

Managed Services

• Contract Logistics

• Value added distribution

• SME logistics Support

• Business Process Outsourcing (BPO)


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“Pit-stop” Express – Gati RedSun Solutions

• Thermal passive cool carrier from source premise.

Pick up

• Verify cool status

• Transfer into Service or Express Vehicles at DC.

EDC/OU• Pit-Stop: replenish

cool packs.

• Transfer to Feeder

EDC/OU

• Passive Cool carrier to consumer out -reach premises.

Delivery

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•Centrally located hub function•Multi Modal Connectivity•Documentation and routing•Consolidation of handling•Air Express for fast track.•‘Pit-Stop’ Express: Surface mode•Milk-run Express: Kausar Fleet.•Active cooled Boxes remote loads

Gati RedSun :Bio-Pharma Solutions - Multi-modal

Product Pickup Reefer Transport Gati Warehouse

Delivery Transport Gati Warehouse

•Optimised Routing, multi-modal options.•Both innovative & conventional modes.•Single connected Chain of Custody.•Brand Assurance and Quality Assurance.•Life cycle Management.

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GATI SHIPS

Portfolio of Shipping Services

Total Logistics Solution

• Door pick up - door delivery

• Stuffing & destuffing containers

• Regulatory Clearing and Forwarding

• Customs Agent

• Multi-modal cargo movement

Project Cargo Service

• Customized cargo transportation

• Experience and capabilities in handling voluminous freight

• Disassembling, Shipping and Reassembling

• Seamless multimodal transportation

Bulk Cargo Service

• Specialized cargo handling services through own and chartered vessels

• End to end handling of your bulk commodities

• Multi skilled and industry expertise

• Bonded warehousing

Container Service

• 3 own vessels for container services

• Seamless connectivity

• Comprehensive fleet of vessels and modern equipments

• Non Vessel Operator Container Service (NVOCC)

• Integrated Logistics solutions


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Gati : Setting New Leadership in the Next Decade


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Integrated Rail Logistics Parks• Gati Limited is developing a network of Integrated

Logistics Parks (housed in separate SPVs) around Indianmetros in conjunction with the Dedicated FreightCorridor being developed by the Indian Railways.

• The first site of around 100 Acres is being planned inHaryana to cater to business in the National CapitalRegion (NCR) and North India. Land acquisition for thesame is already in progress and this is likely to befollowed by a Integrated Logistics Park at Mumbai.

• Identified NCR site is a influence zone of multiple keyinfrastructure initiatives including Dedicated FreightCorridor (DFC), Delhi Mumbai Industrial Corridor(DMIC) and Kundli Manesar Palwal Expressway (KMPE).


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Good Afternoon Albert, Here are the things your

digital home terminal ordered

this morning

Great Service !I can always Rely

on Gati

The New GTM strategy• BOLD

• INNOVATIVE

• CUSTOMER SAVVY

• MANAGERS OF COMPLEXITY & CHANGE

• RESPONSIBLE & ACCOUNTABLE

• ENERGETIC & ENTHUSIATIC

• A blend of Expats locals and Local Experts


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E Commerce: B2B - B2C - C2C• Integrated Technology

• Host online stores for multiple companies in India

• Mechanized, shipment booking, cash collections, payments, etc.


• Leveraging current assets to provide backend infrastructure support

• Fully automated Warehouse Management System

• Managing customer experience - engage with customer service agents to coordinate delivery with end customers on behalf of the online retailers

• E Fulfillment centers – warehousing and distribution

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Why Gati..

Gati Is..

• A Partner who has a Global reach and Local understanding

• A Partner who can deliver integrated end to end Supply Chain Solutions to bring tangible value to your business

• A Partner who will enhance your returns on investment


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Offering A Nationwide Strength

The Right Talent

• 3500 High Caliber Gati’ites

•Unmatched Industry Acumen and domain expertise

Unmatched Reach

• 622 of 626 Districts

• 4000 vehicles

• 150 reefers

• 28 Airline sector

• 3 Marine Vessels

World Class IT infrastructure

• Gati Enterprise Management System (GEMS)

• Oracle CRM

• Oracle Finance

• WMS

• Vehicle tracking System

Best in Class Logistics

• Hub & spoke model

• 2.5 million+ sft. mechantronics warehousing space

• Modern storage systems and material handling equipment

Strong Fundamentals

•20+ years of experience

•Multi modal network

•Extensive technology backbone

•Business process expertise


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An Intricate Time Sensitive network across the globe


International offices:

Singapore

Hong Kong

China

Nepal

Malaysia

Thailand

Bangladesh

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Our People – Your People

• A Diversified workforce of 3500

high-caliber Gati’ites and 7000

plus Business Partners

• Exposure to some of the best

systems and processes

• Dedicated teams specially trained

to handle varied products across

industry verticals

• Professionals with rich and varied

experience in the industry

• Unmatched industry acumen and

extensive domain knowledge


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The Pillars of our Network


17 Express Distribution Center

2.5 million sft. Mechantronics

Warehousing space

Modernized Material Handling Equipments

Fleet of 4000+ vehicles

Fleet of 3 vessels 150 Reefer Vehicles 24x7x365 Centralized Customer Care Center

Gati Café Deliver

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Customer Care Support Un-matched in India


• 24/7 centralized call centre

• IVR based tracking facility

• 17 local Help Desk

• 55,000 calls a month

• 95% Quality Score

• 99% Complaint Resolution Rate for the Month

• 2:55 minutes is the average call handling time

• Automated Email & SMS alerts

• 24/7 Live Human Chat

• Young and energetic 85+ Customer service agents

• 24-seater capacity fully equipped training center

• Unique Escalation Matix

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IT Enabled Solutions - To Integrate with Yours

Real time

information

Website track &

traceTracking System

•Real time delivery information

•POD image availability on website

•Other e-Documents availability - Signed DC / Octroi payment receipt.

•IVR enabled shipment tracking system

•SMS tracking

•E-mail tracking

Customer's facilities

•On-line shipment details capture and printing @ customer premises

•Shipment monitoring

•e-Documents - POD / Signed DC / Octroi payment receipt

•Auto e-mail alerts and reporting

•Invoices details with drill down facility up to Docket and POD image

•Customised interfaces for data exchange

•Password protected e-POD's CD

•Auto SMS alerts

WMS (EbizNET)

•Warehousing Management System

•Activity Based Billing and Costing

•Supports RF/Wireless device operators

•Native integration with RFID technology

Gati's Techno-powers

•Gati Enterprise Management System (ERP)

•Handhelds devices

•VTS enabled vehicles

•Full fledged Disaster Recovery Site

Gati Enterprise Management System


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Quality at Gati - International Standards

• First Logistic company in India to receive an “ISO 9001” certification in 1999

• Today, Gati is ISO 9001:2008 certified company

• SQS program developed to monitor the service quality based on FMEA (Failure Mode and Effect Analysis)

• In SQS all Major locations (60) are audited quarterly by internal auditors. The findings of the Audit are then analyzed and recurring Non-Compliances are attributed to either people or processes


Process People

Com

plia

nce

Analysis

Re - design

Improvement

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Strong Financials

Our Premium Clientele


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Gati Academy


Gati School of Distribution & Logistics

• 9 Centers: Hyderabad , Chennai, Kolkata, Lucknow , Indore , Nagpur, Delhi , Pune Ahmedabad

• 1 year Diploma in Express Distribution

• Full time programs in organizing, planning, executing and controlling logistics operations

SCM Scholastics

• Certificate in SCM & Warehousing

• Diploma in SCM & Warehousing

Gati Motoring skill Institute

• Certificate/diploma course for licensed driver

• For development of attitude towards responsible driving

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Our Corporate Social Responsibility


Earthquake Relief, Gujarat

Green Belt Plantation, Delhi

Weavers work shed, AP Floods

Christmas Celebrations @

Orphanage

Blood Donation Camp, Kolkatta

Tsunami Relief

Tamil Nadu

1 Million Tree Plantation, AP

Gati School Hyderabad

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First Logistics Company in India to be awarded ISO 9001 Certification

Bagged the Voice of customer Award for “The Best Logistics Company ‘03” in a survey conducted by Frost & Sullivan

Awarded Consumer Super Brand status in the Logistics category for 2006-07 & 2009-10

Gati was given the Champion CIO award for less than ` 1000 crores category of the Enterprise Connect Awards –2005, 2009

Nominated for NDTV ‘Business Leadership Awards’ 2006 in logistics category

Awarded the ‘Best Logistics Partner’ by HCL Info Systems in 2006

Gati was awarded the Amity HR – excellence award in 2005, 2007, 2008 & 2009

IT User Awards - NASSCOM - CNBC-TV18- Logistic vertical

Life time Achievement Award 2010 – Mr. Mahendra Agarwal, CEO & MD Gati Ltd.

Gati was awarded The Best Logistics Provider of the Year – Road – 2011

Edge Award 2011 for use of IT for maximising Business Impact – Video Conferencing

Mr. Mahendra Agarwal - 'Executive of the Year' Award (Logistics) by ICC - 2012

Awards & Recognitions


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Thank You


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