An Example of Dialogue Conversation

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an example of dialogue conversation between

receptionists and guests?

APO:Good Morning! well come hotel holiday in.how may i help you?Guest: HI. Good Morning! i would like to reserve a room?is there any availability of room?

APO: Yes , which date of you required a room? and which kind of it is?

Guest : 1st June and i want double room.because my wife is with me

APO: Sure sir! it is double room is availbe right now and its rate is 8000 per night.what is your good

name?

Gust: oh 8000 per night fine. my name is HAMMAD

APO: SO Please spell your name

Guest: H-A-M-M-A-D

APO: OK great mr.Hammad which kind of payment do you like?

Guest: I would like credit card payment.APO: Great mr. Hammad what its pin code?please show me your card for authorization

Guest: here it is and pin code is 1123321323

APO: Fine please sign this registration card

Guest: ok

APO: IT IS YOUR ROOM KEY .YOUR ROOM NO. 12 ON 2ND FLOOR .bell boy will delevired your lugage in

your room.the elevator is right side of yours.

Guest; fine

APO: Ok mr. Hammad .have nice stay with us.any kind of assistance please don't hesitate to

discuss.thank you

Guest: Thank you

Conversation between company receptionist and a guest

Visitor: Excuse me.

Receptionist: Yeah, what can I do for you sir?

Visitor: Could you help me to meet Mr. R.K. Bhatia, the manager of this company?

Receptionist:I am sorry you cant meet him today. He is extremely busy. Did you take anappointment?

Visitor: Yes, I did. He himself called me today.

Receptionist: Actually he is busy in an urgent meeting with a delegation from Japan. And he

ordered me not to allow anybody to meet him till 3pm today.


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Visitor: It is very important for me to meet him today as I am flying to America tomorrow.

Receptionist: Would you wait for a minute? Let me check with the manager please. Whats yourgood name sir, and from which company are you coming?

Visitor: R.S. Sagoo, Senior Computer Engineer,Thunderbird Graphics.

Receptionist: Thank you sir. (After talking to the manager on intercom). I hope you wont

mind sir. You will have to wait for half-an-hour. Mr. Bhatia will definitely meet with you.

Visitor:Its all right. Ill wait.

Receptionist: (Pointing out to sofa) Please have a seat there. Meanwhile I am arranging coffeefor you.

Visitor: (Smilingly) Thanks.

Receptionist: Welcome.

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending

on the nature of the call or service, these conversations can vary greatly in terms of content andapproach. Hereunder are samples oftypical conversationsfor an inbound, outbound, and

directory assistance service.

Inbound Call

Agent: Thank you for calling ABC Company. My name is Ashley. How may I help you today?

Customer: I am calling because I received a wrong bill. I just paid my phone bill two days ago

and my payment is not reflected in the bill.

Agent: Sorry for the inconvenience madam. May I have your Account Number, please,

Customer: 5340036548

Agent: For verification purposes mam, Can I get your name and birth date?

Customer: Maegan Simpson, July 23, 1974 and the account is under my name.Agent: Thank you for that information mam. Per our systems data, you did pay your bill last

Aug. 12 which was two days ago in one of our affiliated payment centers and you currently have0 balance. However, the bill that you received was generated a week before you made the

payment thats why your latest payment had not been reflected. You can simply disregard the

amount indicated in the bill and continue enjoying our services.Customer: Thank you.

Agent: Delays in the bill is usually caused by delays in our courier services. For a more up dated
http://www.callcenterbeat.com/sample-conversation-in-call-center/http://www.callcenterbeat.com/sample-conversation-in-call-center/http://www.callcenterbeat.com/sample-conversation-in-call-center/http://www.callcenterbeat.com/sample-conversation-in-call-center/


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bill of your account, you can visit our website and log in to your account. This bill is more

updated.

Customer: Ok I will.Agent: Will there be anything else that you need madam?

Customer: No thanks

Agent: Thank you for calling. We are glad to assist you.Customer: Ok bye.

Outbound CallAgent: Hello! My name is Victoria Washington and Im calling for GI products International.May I please talk to Michelle Shaw?

Customer: This is Michelle speaking.

Agent: Oh hi mam! How would you like me to address you? Ms. Shaw or by your first name?

Customer: Call me Mitch.

Agent: OK Madam Mitch. The reason why Im calling is to introduce to the new a book ofClarence Knight, entitled The Wisdom. This is the sequel to his last two books, The

Enlightenment and The Ignorance. It will be the third in the series of his collection. ClarenceKnight will be visiting your town this August 13 for a book launch. The new book would be on

sale in the Dinkhams books store for the launch. I would like to invite you to come so that you

can personally meet him and have your book signed.

Customer: Oh that will be great. I have been waiting for the book. When and where will he becoming?

Agent: The book launch will be on August 13 at Dinkhams bookstore at 10:30 AM

Customer: Ok ill be there.Agent: Thanks for your interest and we hope to see you there.

Customer: Ok, bye..

Directory AssistanceCustomer: Hello operator may I know the number of Mr. John Johnson of Bellford Street?

Agent: Ok sir, would you mind holding for a few seconds while I research the informationyouve requested.

Customer: OKAgent: Thank you for holding sir. The number for Mr. John Johnson of Bellford St. is

7543658654

Customer: Thanks.. Let me write it down can you say that again.

Agent: 7, 5, 4, 3, 6, 5, 8, 6, 5, 4

Customer: Thanks a lot.

Agent: is there anything else I can help you with.

Customer: No. Thats it. Thanks again.Agent: Youre most welcome sir. Were glad to be off help. Have a nice day.


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An Example of Dialogue Conversation