An Analysis on Why Lays is the Market Leader?

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    Why Lays is the Market Leader

    Program & Batch: PGDM 2013-15

    Term: 1stTerm

    Course Name: Business Statistics

    Name of the faculty: Prof. Gunjan Malhotra

    Topic/ Title : Why Lays is the Market LeaderOriginal

    or Revised Write-up:

    Original

    Group Number: 9

    Contact No. and email ofGroup Coordinator:

    Pranav Puri , [email protected]

    Group Members: Sl. Roll No. Name

    1 1301-152 Pranav Puri2 1301-057 Chinmayi Sharma

    3 1301-132 Neha Mishra

    4 1301-224 Srivenkateswarlu Yenamandra

    5 1301- 315 Ankit Mittal

    6 1301-429 Vaibhav Khandelwal

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    Why Lays is the Market Leader

    INDEX

    1.INTRODUCTION.................................................................1-32.LITERATURE REVIEW.................................4-63.METHODOLOGY AND DATA ANALYSIS.....7-224.CONCLUSION .............235.REFERENCES246.APPENDIX..25-28

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    Why Lays is the Market Leader

    1. Introduction

    Launched in 1995 as a subsidiary of PepsiCo, Lays has become one of the

    most valued and savoured snack brand in India. Indian population has

    always been open to western influences especially in Foods and Beverages

    Industry where in PepsiCo made the most of it.

    Introducing Lays with one of the most basic flavours Plain Salted to the

    most tangy and mouth-watering flavour Magic Masala, Lays has showntremendous sales across the geography bringing the best of tastes to the

    consumers. Lays deep insight into consumer behaviour and research

    brought in variety of tailor-made products to be launched in India. This

    didnt stop Lays on itsconsumer relationship but also made the debut of

    being the first company to give the consumer the freedom to choose the

    flavour which is most appreciated for a launch. Learning from India, Lays

    strategies where inculcated across different countries through the PepsiCo

    and Frito Lays subsidiaries especially in China and Europe Markets.

    Currently, the growth rate of Snack Industry tends stabilize at a double

    digit figure making growth opportunities for various Branded and local

    snack markets to intrude into the Savoury Snacks segment.

    With the snacking Industry growing with a size of 45-50 billion1in India,

    PepsiCo Frito-Lay has swept 37% market share2 in India followed by

    other brands like Haldirams and ITC.

    \\

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    Why Lays is the Market Leader

    Brand History of Lays:

    In a chronological order we can list out the Brands Campaigns and

    strategies that have been invested for a fruitful market share.

    With the Campaign called No One can eat just one Lays brought in a

    sense of curiosity and the thirst for taste across the consumers. This has

    gone viral across with Brand endorsement of a leading Bollywood actor

    Saif Ali Khan whose promotions through advertisements and media

    campaigns brought in thrust to the sales of Lays.

    In 2008, the Brand Ambassador list of Lays included Mahinder Singh

    Dhoni making way for a promotional event Fight for your favour

    bringing in the campaign for most voted choice of flavour across theconsumers which would continue to the market.

    2009 saw Lays launching the theme Lays- Be a little Dillogical which

    brought the desire for consumers to be little emotionally attached to a

    heartfelt moment and the chips of course.

    Currently, this trend of promotional strategies and brand add campaigns

    strengthen with the likes of Cricketers, Glam dolls and Actors brings Lays

    to a raised platform elevating the position of Lays from other brands.

    No One can eat Just One

    Fight for your Flavour

    Lay's-Be a little Dillogical

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    Why Lays is the Market Leader

    Flavours Offered by Lays

    Figure: Flavours of Lays offered in Indian Markets

    Classic Salted

    India'sMagic

    Masala

    SpanishTomatoTango

    French Saltand Pepper

    ChileLemon

    West IndiesHot andSweet

    AmericanStyle Creamand Onion

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    Why Lays is the Market Leader

    2. Literature Review

    Consumer Analysis

    1.)Brand PreferenceKumar(May 2012) in a study on brand preference of soft drinks in

    rural Tamil Nadu by ,using Garrets ranking technique, to rank

    factors influencing the soft drinks preferred by rural consumer. They

    found that, the product quality was ranked as first, followed by retail

    price. Good quality and availability were the main factors, which

    influenced the rural consumers of a particular brand of a product.

    Buying behaviour is very much influenced by experience of their

    own and of neighbour consumers and his own family. The

    involvements of his own family members were exerting maximum

    influence on his purchases. Above all, the quality of the product and

    its easy availability were the primary and the vital determinants ofhis buying behaviour. Consumers were influenced by touch and feel

    aspect of any promotional activity. [8]The change in consumption

    pattern was due to changes in food habits. If income and

    urbanization increase among consumers, the percentage of income

    spent on consumption increases. The urban consumers preferred

    mostly branded products compared to rural consumers. The most

    significant factors influencing buying decisions were accessibility,

    quality, regular supply, door delivery and the mode of payment.

    2.)Awareness of Consumer towards branded productsChen(2001) in his paper opined that although brand awareness was anecessary asset but not sufficient for building strong brand equity. A

    brand could be well know because of its bad quality.

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    Why Lays is the Market Leader

    3.)Purchase Behavior of ConsumersNagaraja(2004) in a study conducted to determine the buyingbehavior opined that the consumption pattern is very much

    influenced by the experience of their own and of neighbor

    consumers and its family. The quality of products and its easy

    availability is were the most important factor in influencing his

    buying behavior.

    4.)Factors Influencing brand PreferenceSingh and Singh(1981) in a study conducted on brand loyality found

    that Brand choice and store loyalty were important factors that affect

    the brand loyalty of consumer.Quality of product, Habit of use,

    Ready and Regular availability are the factors that affected and

    strengthen loyalty to brand.

    Competitor Analysis

    The Indian Snack industry which is estimated to be of around 9400

    crore.Pepsico under its flagship snack company Frito Lay is the

    dominating player in this sector but as per recently release data it has

    started loosing share to local players like Balaji,Yellow Diamond,Crax

    etc..

    In a study conducted by Nielsen in 2010-11 it concluded that PepsiCo

    Foods(FritoLay India) share in overall western snacks has slipped to 40%

    from 48% in 2009-10.

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    Why Lays is the Market Leader

    Source:- The Economic Times

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    Why Lays is the Market Leader

    3. Methodology and Data Analysis

    For the Market interpretation of why and how Lays is projected to be the

    dominant player in Snack Industry, we made analysis using a survey of

    People aged 20~30 their responses regarding the interest on Chips they

    prefer. About 400 responses are recorded to analyse the different aspects

    of selecting a particular product which categorize under the consumers

    interest.

    The Survey questionnaire has been included in the List of Supportedarticles section, by which the finding are determined.

    The Most Consumed Product

    The figure below describes the most consumed product in the survey

    conduct through a Pie Chart which clearly indicates Lays as the most

    popular brand.

    Fig 1: A Pie Chart describing consumer preference on selecting a brand of

    Chips

    As the pie chart explains that consumers preferred buying Lays variety of

    Chips more than the other competing brands like Uncle Chips, Haldirams,

    69%

    15%

    2%4%

    6%4%

    Consumer Preference on Chips

    Lay's

    Uncle Chips

    Haldirams

    Bingo

    Pringles

    Hippo

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    Why Lays is the Market Leader

    Bingo, Pringles and Hippo. This shows on a fair sample of 400 people that

    Lays has the market advantage of being the best player in Chips Industry.

    Not only being the highest market value player but also holding a hugeconsumer area is a big positive for Lays to diverge and grow

    substantially.

    Why do consumers prefer Lays?

    The figure below describes the diagrammatic representation of the

    interests behind the consumers for picking lays as one of the desired

    product.

    Fig 2: Representation of Desire of Consumer to choose Lays.

    Taking the major factors which drive consumers to choose a particular

    product, the survey classifies the preferences as below:

    1. Taste of the Product.2. Pricing of the Product.3. Availability of the Product.4. Sales and Promotional Offered by the Product.5. Fat free content etc...

    78%

    2%15%

    1% 2% 2%

    What Drives Consumers to Pick Lay's

    Taste

    Price

    Availaibility

    Offers/ Sales promotions

    It has zero trans fat

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    Why Lays is the Market Leader

    The survey which was performed on 400 individuals provided the analysis

    sufficient data to understand that the consumers tend to choose to buy and

    rebuy the product which they get accustomed to. But acclimatization is aprocess which takes place only when the customer has the desire to

    experience the taste of the Product again and again.

    Lays being picked for the preference of Taste is a strong advantage to the

    Brand as Lays offers wide range of Chips in its market segment and are

    the most convenient in availability. As the other preferences follow like

    the Availability and Price, we can narrow down the possibility of being a

    market leader only on the basis of Availability and Price independently.

    Lays being Pure Vegetarian productand having Zero Transitive Fat add

    to the quality of the product which most of the consumers appreciate while

    making a purchase.

    Last but not the least, the Brand endorsements that Lays pitched in with

    Saif Ali Khan, Mahinder Singh Dhoni made the only Chips brand to have

    celebrities in their promotional campaigns.

    A brief description on the preferred Flavours of chips by the survey of

    consumers taken is given below.

    Fig 3: Representation of Flavour Preference

    29%

    37%

    11%

    10%

    5%1%3%2%2%

    Flavour Preference in Lays

    India's Magic Masala

    American Cream and Onion

    Classic Salted

    Spanish Tomato Tango

    West Indies Hot n Chilli

    Lays Chile Limon Flavour

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    Why Lays is the Market Leader

    The survey reveals that the most preferred flavours to be American

    Cream and Onion and Indias Magic Masalawith Classic Salted andSpanish Tomato Tango following the leaders. These clearly indicate that

    a wide variety of flavours are offered by Lays unlike other brands which

    have only one major product flavour.

    The opportunity to explore into vast varieties of taste are being exercised

    by Lays which is being reported from the survey. Introduction of new

    flavours bring different responses from customers who are new as well as

    the retained ones, where detailed analysis of this flavour differentiation isquite complex.

    Customer retention is made only by the leading flavours which are in

    demand in the market, where Lays place an important strategy in making

    the leading flavours available to customers even at remote of the places in

    India.

    A Matter of Availability:

    Can Lays be available everywhere, well the survey says Yes! The

    availability of the product is the most important factor which governs the

    demand, supply and sales of a particular product. Through consumer

    survey it is analysed that Lays are available at the consumers

    convenience.

    Taking three major hotspots for the consumers to buy products,

    considering the sample age group we have divided the availability spots asbelow.

    1. Colleges and Canteens.2. Retail Stores across geographies.3. Supermarkets and Mega Sales Marts.

    The consumer viability is as follows.

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    Why Lays is the Market Leader

    Fig 4: Representation of Different Brands in Area wise distribution

    Following up with the Brands like Haldirams, Uncle Chips, Bingo,

    Pringles and Hippo, Lays has captured the consumers eye with vast

    availability across the different hotspots which makes products reachable.

    This brings in huge demand and speedy sales for company like Lays and achance to expand into vast and deep rural areas. Although urban and Semi-

    Urban have transformational luxuries, rural facet has the transportation

    and consumer awareness inadequacy which brings supply chain of any

    product narrowed.

    As Chips are a part of FMCG (Fast moving consumer Products) the

    availability of different products in urban and semi-urban are in plenty.

    Considering the survey taken, we can summarize that Lays has its

    presence felt in all the Areas mentioned above, surpassing the other

    Brands in all areas with a huge margin. Highest affect felt in Retail Stores

    gives the notion that Lays highest sales of its products come from the

    Retail sections of the market which are quite close to the dwelling

    consumer populations in India.

    L A Y S

    H I P P O

    P R I N G L E S

    B I N G O

    U N C L E C H I P S

    H A L D I R A M S

    58

    2

    2

    0

    20

    2

    202

    6

    12

    10

    28

    4

    26

    8

    10

    6

    12

    4

    MOST AVAILED AR EAS

    College/Canteen Retail Stores SuperMarkets

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    Why Lays is the Market Leader

    Is Lays rightly priced?

    Well, the survey conducted shows enough statistics to say that most of the

    competitor brands are in the same price range.

    To differentiate the products, the survey examined the consumers to pick

    the price range which is usually preferred. These price ranges are as

    follows.

    1. Products at Price tagged Rs. 52. Products at Price tagged Rs. 103. Products at Price tagged Rs. 204. Products at Price tagged Rs. 30

    The following are the details of the distribution in accordance to price.

    PRICE FACTORS

    Fig : Shows Price Differentiation with units brought on different Brands.

    The graph clearly indicates that in the number of units purchased by the

    customers Lays dominate all other Brands though all the Brands are

    marked at similar price ranges.

    0% 20% 40% 60% 80% 100%

    Lays

    Hippo

    Pringles

    Bingo

    UncleChips

    Haldirams

    Rs5

    Rs10

    Rs20

    Rs30

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    Why Lays is the Market Leader

    This survey proved to be unique which proves that pricing is a valid factor

    for the Product to survive but Lays has made the survival for other Brands

    difficult. With majority of the units sold for Lays are in the Price Range ofRs 10 to Rs-20 , Analysis proves that irrespective of the pricing of other

    Brands in the same range cannot effect the consumer tendency towards

    Lays products.

    Looking at the Consumption Chart of Lays indicate that Lays are taken by

    customers very frequently.

    Segregating the Consumption for different purposes for a Normal

    Consumer, we distribute into following:1. Self-Consumption2. Occasions and Parties3. Gifts and Presents

    The below chart indicates though the highest need fulfilled to be for self-

    consumption but Lays are also popular to serve different purposes like

    Parties and Gifts, which make them souvenirs in this context of survey

    conducted.

    Fig: Purpose of Consumption of Lays

    66%

    28%

    6%

    Purpose of Consumption Lay's

    Self Consumption

    Parties/Occasions

    As gifts for children

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    Why Lays is the Market Leader

    Determination of Gender Bias with respect to choosing Lays

    With the survey consisting of both the male and female population we

    analyse the data using CHI-SQUARE TEST goodness for Fit.

    We will initially consider a Hypothesis that

    H0- The male and female population are not biased in buying Lays chips.

    To disprove the above and prove the below Hypothesis

    H1- There is a difference in the buying of Males and Females for Lays

    chips.

    With the data available regarding the Female and Male opinions we

    generate the dataset in the following manner using the help of SPSS tool.

    SPSS tool is an IBM Product stands for Statistical Package for Social

    Science which helps in determining the Chi-square test of goodness of Fit

    and ANOVA experiments.

    With the percentages of Males and Females choosing to prefer Lays the

    Chi-square analysis is performed on the Dataset below.

    The Chi-Square results are as follows:

    Descriptive Statistics

    N Mean Std.Deviation

    Minimum

    Maximum

    SexIndicator

    137 1.4745 .50118 1.00 2.00

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    Why Lays is the Market Leader

    Chi-Square Test results

    Sex Indicator

    Observed N

    Expected N

    Residual

    Male 72 68.5 3.5Female

    65 68.5 -3.5

    Total 137

    Test Statistics

    SexIndicator

    Chi-Square

    .358a

    df 1Asymp.Sig.

    .550

    Results:

    The Asymp. Sig. which is .550 indicates a value greater than 0.05 which

    clearly indicates that Hypothesis H0 cannot be rejected and H1 to berejected.

    This shows that the Hypothesis H0 holds true implies that the male and

    female population equally choose the Lays as the most consumable chips

    product through the Data quantified from the survey.

    A statistic from the survey shows that the male and female population

    responded similarly across the selection of Chips from different options of

    Quality.

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    Why Lays is the Market Leader

    Fig: Gender Responses to Quality -Male versus Female

    Determining Age bias for Choosing Lays:Considering the Age groups from 20-30 we have clubbed the ages into

    four groups to check for the consistency of consumer buying across

    different age groups.

    Hypothesis:

    H0Irrespective of age groups buying of Lays exist.

    H1- Age group bias exists for buying Lays.

    With the available data for different age groups we have made a Dataset

    with the following factors of Age groups.

    34%

    19%

    37%

    10%30%

    29%

    30%

    11%

    The Taste Preferences of Consumers

    differentiated by Gender

    Texture, crunch and

    quality of materials

    Something that is tasty

    but not fatttening

    The right flavour, not too

    overpowering

    Something that will satisfymy hunger

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    Why Lays is the Market Leader

    The Chi-square results for the following dataset is calculated as follows:

    AgeID

    Observe

    d N

    Expecte

    d N

    Residu

    al

    Less20

    39 71.5 -32.5

    20-25 218 71.5 146.525-30 23 71.5 -48.5

    more30

    6 71.5 -65.5

    Total 286

    Test Statistics

    AgeID

    Chi-

    Square

    407.84

    6adf 3Asymp.Sig.

    .000

    The Chi-square value is around 407.846 with Asymp Sig nearly 0,

    indicating that Hypothesis H0 to be rejected and H1 to be accepted which

    promotes the theory that the Data indicates that to buy Lays, there is an

    age bias where the more of Age group 20-25 are interested to pick Lays

    as the most preferred Product among the other age groups.

    To Find the relationship between the Frequency of Buying and Areas

    of Availability

    To test the relationship between the independent factors the Area and

    Availability for the purchase of Lays. Two variable ANOVA test is usedwhere the Dataset consists of

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    Why Lays is the Market Leader

    1. Area which describes to be College or Retail Store orSuperMarkets.

    2. Frequency- ranging betweena. 1-2 per week

    b. 2-4 per weekc. 4-6 per weekd. 7 or more per week

    3. The Dependent variable here is the Units of Lays brought of aspecific Flavour.

    Univariate Analysis of the independent variables is made with the Datasetused below:

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    Why Lays is the Market Leader

    The results are as Below:

    Between-Subjects FactorsN

    EatingCharacteristic

    1to2 16

    2to4 12

    4to6 9

    7ormore

    8

    Area ofAvaialbility

    Colleg

    e

    14

    Retail 22

    Smarket

    9

    Descriptive StatisticsDependent Variable: PreferLays

    EatingCharacteristic

    Area ofAvaialbility

    Mean Std.Deviation

    N

    1to2

    College 6.00 7.483 5

    Retail 16.63 21.037 8

    Smarket 5.67 .577 3

    Total 11.25 15.885 16

    2to4

    College 4.75 3.862 4Retail 10.00 10.368 5

    Smarket 1.33 .577 3Total 6.08 7.549 12

    4to6

    College 1.00 .000 2Retail 1.80 .837 5Smarket 1.50 .707 2Total 1.56 .726 9

    7ormore

    College 2.33 .577 3Retail 2.50 1.732 4Smarket 2.00 . 1

    Total 2.38 1.188 8

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    Why Lays is the Market Leader

    Total

    College 4.14 4.944 14

    Retail 9.18 14.536 22

    Smarket 2.89 2.147 9Total 6.36 10.813 45

    Tests of Between-Subjects EffectsDependent Variable: PreferLays

    Source Type IIISum of

    Squares

    df MeanSquare

    F Sig.

    CorrectedModel

    1333.386a 11 121.217 1.050 .428

    Intercept 729.272 1 729.272 6.315 .017Frequency 394.190 3 131.397 1.138 .348Area 212.656 2 106.328 .921 .408Frequency *Area

    236.492 6 39.415 .341 .910

    Error 3810.925 33 115.483

    Total 6962.000 45CorrectedTotal

    5144.311 44

    a. R Squared = .259 (Adjusted R Squared = .012)

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    Why Lays is the Market Leader

    The Sig.values frequency and Area are independent where the

    combination of both Area and frequency create more effect on the

    consumption of Lays.

    The frequency of 1-2 and their consumption at Retail Outlets have higher

    mean than other combinations in descriptive statistics. This clearlyjustifies the effect of Sig. values of Area and Frequency to be at the higher

    side of 0.05.

    The ANOVA test confirms that there is no relationship on Area and

    Availability of Lays within the specific survey range and both the

    variables have independent effect on the consumption of Lays.

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    Why Lays is the Market Leader

    4.Conclusion

    With the survey span of 400 consumers, the data analysis reveals that there

    is no gender bias perspective involved in consumption of Lays.

    Irrespective of the area distribution of sales of Lays, we find that there is a

    high demand for Lays compared to other brands. Significant analysis has

    been made to conclude that the consumption frequency of Lays and Area

    of availability and together make a huge impact for the Demand of Lays.Through the Chi-square analysis the data provided a bias in Age group for

    selecting Lays as the preferred brand.

    Irrespective of pricing bands being on par with the competitor brands,

    Lays is chosen because of its taste and quality.

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    Why Lays is the Market Leader

    5.References

    1. IJRCT.ORG, 2ndMay 2012, Buying Behavior of consumers towardsinstant food products. Balasamy,Kumar,Rao 2012

    Available from:http://ijrct.org/documents/1000006.pdf

    Accessed on : 1stAugust 2013

    2. Customer Based Brand Equity: A literature review .Chieng FayreneY.L,Goi Chai Lee

    Available from: f

    http://www.researchersworld.com/vol2/PAPER_04.pdf

    Accessed on : 1stAugust 2013

    3.Nagaraja, B., 2004, Consumer behaviour in rural areas : A microlevel study on consumer behaviour in Kavi mandal.

    Available from:http://etd.uasd.edu/ft/th9670.pdf

    Accessed on : 1stAugust 2013

    4. Singh, J.D. and Raghbir Singh, 1981, A study of brand loyalty inIndia

    Available from:http://etd.uasd.edu/ft/th9670.pdf

    Accessed on : 1stAugust 2013

    http://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdf
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    APPENDIX I

    S.No.

    Year Author Title Abstract Findings References

    1 2012 Kumar BuyingBehaviorofconsumers

    towardsinstantfood

    products.

    Kumar(May 2012) in astudy on brand

    preference of soft drinksin rural Tamil Nadu by

    using Garrets rankingtechnique, to rankfactors influencing thesoft drinks preferred byrural consumer.

    They found that, theproduct quality wasranked as first,followed by retail

    price. Good qualityand availability werethe main factors,which influenced therural consumers of a

    particular brand of aproduct.

    http://ijrct.org/documents/1000006.pdf

    2 2001 ChiengFayrene

    Y.L,Goi

    ChaiLee

    CustomerBased

    BrandEquity: A

    literaturereview .

    Chen did a study onConsumer based brand

    equity. The Value forthe same and its

    repercussions.

    Although brandawareness was a

    necessary asset butnot sufficient for

    building strongbrand equity. Abrand could be wellknow because of its

    bad quality.

    :-http://www

    .researchersworld.co

    m/vol2/PAPER_04.pdf

    3. 2004Nagaraj

    a, B,

    Consumerbehaviourin ruralareas : Amicro levelstudy onconsumer

    behaviourin Kavimandal.

    Nagaraja conducted a

    study to determine thebuying behavior o

    people in Kavi

    Mandal.

    The consumptionpattern is very muchinfluenced by theexperience of theirown and of neighborconsumers and itsfamily. The qualityof products and itseasy availability iswere the most

    important factor ininfluencing his

    http://etd.uasd.edu/ft/th9670.pdf

    http://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://www.researchersworld.com/vol2/PAPER_04.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdfhttp://ijrct.org/documents/1000006.pdf
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    Why Lays is the Market Leader

    buying behavior.

    4 1982 Singh,

    J.D.andRaghbirSingh

    A study of

    brandloyalty inIndia.

    Singh and Singh(1981)

    conducted a study onbrand loyality trying toanalyze the factors thataffect the brand loyaltyof the consumer.

    Brand choice and

    store loyalty wereimportant factors

    that affect the brand

    loyalty of consumer.

    Quality of product,

    Habit of use, Ready

    and Regular

    availability are the

    factors that affectedand strengthen

    loyalty to brand.

    http://etd.u

    asd.edu/ft/th9670.pdf

    http://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdfhttp://etd.uasd.edu/ft/th9670.pdf
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    Why Lays is the Market Leader

    APPENDIX II

    Potato Chips Industry :Market SurveyGreetings!

    Please help us by filling out this survey as we try to understand consumer patterns in thePotato chips industry. May the force be with you.

    * Required

    What is your age?< 20

    Gender

    What is your email address? *

    Do you eat Potato Chips ? *If you answer is No, go to Question 14

    What do you look for in potato chips

    How often do you eat chips in a week ?

    Which size of Chips do you prefer the most ?

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    Why Lays is the Market Leader

    Which brand of chips do you like the most?

    When do you like to eat chips?

    o As an accompaniment with mealso As a snacko At partieso While travellingo As a midnight snacko

    Other:

    What purpose do you purchase chips for?

    o Self Consumptiono Parties/Occasionso As gifts for childreno Other:

    Where do you buy chips from?

    Which flavour of Lay's do you like the most ?

    Why do you like Lay's ?

    What among the following would convince you to buy apacket of chips?

    o Billboardso TV advertisementso Free taste sampleso Brand ambassadoro Sponshorships at eventso Other:

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    Why Lays is the Market Leader

    APPENDIX III

    The Survey results excel sheets is saved in the supporting documents

    folder.