Amdocs Order Delivery Orchestrator

Enterprise order delivery challenge

Service providers are bringing to market more service offerings than ever before in an attempt to increase revenues in a flat market. One of the strongest potential growth areas is the enterprise domain, where service providers across the world are introducing new advanced services to their business customers, scaling the number of orders processed, and increasing the complexity of service delivery.

While customers expect fast and immediate service delivery, service providers are slowed by legacy software systems and complex processes, making it difficult to meet customer expectations. In complex service environments, service providers need better tools to track orders and automate the “lead-to-cash” process to reduce costs, prevent order fallout and accelerate the order delivery process in order to avoid negatively impacting customer satisfaction.

The introduction of virtualized network functionality and software defined networks not only promises exciting and cost-effective services to enterprise customers, but also creates new challenges for order delivery.

Amdocs Order Delivery Orchestrator

The Amdocs Order Delivery Orchestrator enables dynamic orchestration of complex enterprise orders across multiple fulfilment stacks, providing end-to-end visibility and project management capabilities.

The solution allows service providers to quickly introduce multiple new service offerings to their business customers and/or streamline existing delivery projects of complex enterprise orders using 3 key functions: • Orchestration – Orchestration of order delivery activities

and dependencies across multiple existing or new fulfilment systems and LoBs

• Project management – Management of project order hierarchies while providing consolidated manual task handling and human centric workflows (pre- and post-sale)

• Visibility – A single holistic view of the lead to cash processes for SLA management, milestone tracking, and overall monitoring of an order’s project workflow

Dynamic orchestration of complex enterprise orders across multiple fulfilment stacks, providing end-to-end visibility and project management

Mas

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erp

rise

Cat

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Sales order

Service OrderManagement

(StrategicFulfilment)

E2E Visibility Project Order & Task Management

Cross Fulfilment Orchestration

Online order

BillingORDERING

ORDER DELIVERYORCHESTRATOR

3rd party / partner order

Legacy Order Management

(Existing fulfilment “stacks” or op-co fulfillment)

NFV-O / CloudService

Orchestration

Network Build(Rolllout of Network

and Access)

3rd Parties(and other supporting systems)

Key capabilities

Open architecture

Amdocs Order Delivery Orchestrator enables the use of any standard business process (BPEL 2.0 compliant) and task management tools for better and open integration. Leveraging of existing fulfilment stacks eliminates the need for costly transformation when introducing a new service or scaling an existing one.

Single catalog driven orchestration

Amdocs Order Delivery Orchestrator uses a single catalog to integrate data among products, services and processes, and across BSS and OSS. This “single-source of truth” catalog-driven orchestration facilitates the simple design of new processes and the ability to manage “in-flight” changes to existing ones.

Industry knowledge and best practices

Amdocs provides an end-to-end solution incorporating deep industry knowledge and expertise in new enterprise and NGN services. The solution encompasses the demanding capabilities for complex enterprise order delivery processes, e.g. fulfilment, network build for the last mile, operational services, monitoring, project management, work force management and overall orchestration.

The Amdocs Order Delivery Orchestrator is accompanied by a pre-packaged solution for enterprise telco-specific use cases, scenarios and services (Ethernet over SDN, L2VPN, SIP trunk, IP Centrex, etc.).

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Key benefits

Accelerate complex order delivery execution; reduce order delivery time by 70% and meet customers’ SLA

• Streamlines the complex, dynamic and mostly manual delivery processes of complex (enterprise) orders

• Simplifies and expedites the sales order project by process automation, open integration and orchestration of existing multiple fulfilment stacks

Increase service delivery efficiency and improve your business customers’ experience

• Provides enriched visibility and enhanced monitoring tools for sales and order processes including order status, milestones, SLAs and jeopardy management, improving customer satisfaction and achieving optimal service delivery

• Streamlines processes and increases sales order automation by 40%

Achieve the agility and cost reduction of virtualized network based business services

• Allows service providers to quickly introduce virtualized business services alongside traditional business services

• Manages dependencies and orchestrates hybrid order projects of both Amdocs and third-party fulfilment systems for virtual and non-virtual services