1F/80 Toner Street North Cote 0627, Auckland New Zealand

+64 226425039

aman.grover92@yahoo.com

Aman Grover (Mr.)Sales, Marketing, Retail, Customer Service !!!

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Sales & MarketingCustomer ServiceOperations WorkRetail / Showroom WorkBusiness DevelopmentMarketing CampaignLead / Query DevelopmentProduct DevelopmentCall Center WorkEvent Management Work Direct SalesPublic Relations & BrandOffice AdministrationClient Complaint

AREA OF EXPERTISE

Experience of and ablet o communicate effectively withkey decision makers i.e. Headsof Departments andsenior managers.Strong administrative andanalytical skills. Ability to recognize buying& closing signals.Familiar with riskassessment, asset class analysis,ratings and forecasts andrigorous bench marking of thebusiness environment.Meet and exceed newbusiness targets and KPI's.Experience of working to targets.

WORK RELATED SKILLS

Listening to musicSurfing the internetLove to interact with peoplePlaying both indoor and outdoorgames

I AM PASSIONATE ABOUT

Desiree LentonWork Placement Officer Whitireia Polytechnic. 0278399063

REFERENCE CHECK

"An ambitious, highly motivated and energetic Sales Executive with in Sales, Marketing,Business Development, Retail profile with excellent marketing and businessdevelopment skills. An ambitious recent graduate with a strong academic backgroundwho is keen to find a challenging and rewarding career as a trainee or graduate salesexecutive. Having excellent interpersonal skills and comfortable communicating withclients over the phone or face to face"

EXECUTIVE PROFILE

Sales, Marketing Skills & Qualities

Dedicated to high standards of workmanship.Highly organised- ability to see projects through to completion.Highly motivated and Goal Oriented.Enthusiastic and continually seeking to learns new skills and improve work practicesfor more efficiency.Competent communicator- both written and verbal forms.Able to develop excellent working relationships with people from all levels ofprofessional, social and cultural backgrounds.

Customer Service Skills

Accurately interpreted and responded to contentious customer queries.Accurately identified through good questioning, the customer’s problems/priorities.Put customers at ease quickly by giving attention to their priority issues.Deal with Customer’s Problem regarding computers, trouble shooting and handlingcustomer complaints on phone.

Communication Skills

Defused potentially hostile situations and calm down emotional/angry people.Effectively communicated among all team members to get maximum results.Used questioning to confirm that information had been received.Negotiation skills

Time Management Skills

Serve individual customers with prompt response by providing excellent customersservice.Prioritized work. Dealt with work in the appropriate order of importance andrecognizes the work that is urgent.

Computer Skills

Competent in operating MS Windows 2000/XP and Application MS Word.

KEY SKILLS & WORK RELATED ATTRIBUTES

EDUCATION & PROFESSIONAL DEVELOPMENT

2015 NZQA Level 7 : Graduate Diploma In Applied Business Whitireia Polytechnic, Auckland, New Zealand

2011 Bachelors Of Business AdministrationJaganath Institute of Management and Technology, India

CAREER HISTORY

May 2015 -Jun 2015

Casual Worker- Sales & Customer Service Vital Hospitality, New Zealand

Ability to communicate effectively with a wide range of customers.Proven Aptitude for dealing with customer complaints.Organizational skills and customer service orientation.Adaptability and ability to work under pressure.Exceptional ability to stay attentive when dealing with customers.Flexibility to work in an ever-changing environment.The ability to rise to any challenge and to exceed set targets onboth a personal and company level.

2012 - 2014 Representative - Sales & Customer Service Indira Gandhi Intrernational Airport, Delhi, India

Face to face customer service within a busy hospitalityfocused environmentProblem solving and resolving customer issues promptlyGeneral administration, co-ordination within team and multitaskingGeneral administration, multi-tasking and team work.