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Today, airlines face intense competition. They need solutions that will drive incremental revenue, facilitate brand differentiation and increase customer loyalty. Travellers are also more demanding and tech-savvy and want flight shopping solutions that are quick, informative, accurate and easy to use. As the airline digital space gets more innovative and high-tech, there is a challenge to keep the user interface simple, transparent and consistent. Once an airline acquires customers to visit their website, the challenge is to retain them during the shopping phase so eventually they book with the airline. Not an easy task when the average traveller researches 22 websites before making a booking. Today’s traveller demands an enhanced shopping experience that has personalised choices, quality, speed, transparency and ease of use. Amadeus Flex Pricer Premium is an integral part of the Amadeus Global Merchandising System, which is used in the shopping phase of the customer journey. It is a highly flexible solution, used with Amadeus e-Retail internet booking engine or as a stand-alone solution. It is a low-fare search solution, showing the best combinations of fares and flights for a given itinerary and dates and works with the concept of fare families. Amadeus Flex Pricer Premium allows the airline to present up to 10 fare families and up to 50 travel solutions per bound, with unlimited partners. With these extended dimensions, airlines will quickly enjoy several benefits: Increase revenues With more flights to choose from, the solution will enable price-sensitive customers to find the cheapest flights easily. As well, upselling of flights will be much easier with the solution. Increase customer satisfaction Customers will be able to quickly find the best flights and fares that meet their needs. The user interface and the full transparency will minimise uncertainty on flight selection. All this will improve conversion and increase customer satisfaction leading to stronger brand loyalty. Promote channel shiſt Amadeus Flex Pricer Premium enables an unrivalled online shopping experience, thus reducing call centre volumes and indirect distribution costs. Based on proven, widely-adopted technology and ease of use The solution relies on same pricing logic, underlying functionalities, display admin as Amadeus Flex Pricer Essential (formerly known as Amadeus Flex Pricer), hence providing the same processes for the administrator and the end user. As well, airlines benefit from shared infrastructure and product evolution costs. Amadeus Flex Pricer Premium Amadeus Flex Pricer Premium facilitates a more enhanced shopping experience with more choice, transparency and ease of use. Grow revenue and customer satisfaction Amadeus Flex Pricer Premium is used in the Shop phase of the customer journey. The solution enables airlines to: _ increase revenues, with more flights to choose from and with the upsell capabilities of the solution _ enhance the online customer experience, through a fully transparent user interface _ promote channel shiſt, thus reducing call centre and indirect distribution costs AIRLINES

Amadeus | The leading travel technology company - Grow revenue … Sheet... · 2015-10-14 · Let’s shape the future of travel Amadeus provides solutions which facilitate the entire

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Page 1: Amadeus | The leading travel technology company - Grow revenue … Sheet... · 2015-10-14 · Let’s shape the future of travel Amadeus provides solutions which facilitate the entire

Today, airlines face intense competition. They need solutions that will drive incremental revenue, facilitate brand differentiation and increase customer loyalty. Travellers are also more demanding and tech-savvy and want flight shopping solutions that are quick, informative, accurate and easy to use.

As the airline digital space gets more innovative and high-tech, there is a challenge to keep the user interface simple, transparent and consistent.

Once an airline acquires customers to visit their website, the challenge is to retain them during the shopping phase so eventually they book with the airline. Not an easy task when the average traveller researches 22 websites before making a booking. Today’s traveller demands an enhanced shopping experience that has personalised choices, quality, speed, transparency and ease of use.

Amadeus Flex Pricer Premium is an integral part of the Amadeus Global Merchandising System, which is used in the shopping phase of the customer journey.

It is a highly flexible solution, used with Amadeus e-Retail internet booking engine or as a stand-alone solution.

It is a low-fare search solution, showing the best combinations of fares and flights for a given itinerary and dates and works with the concept of fare families.

Amadeus Flex Pricer Premium allows the airline to present up to 10 fare families and up to 50 travel solutions per bound, with unlimited partners.

With these extended dimensions, airlines will quickly enjoy several benefits:

Increase revenuesWith more flights to choose from, the solution will enable price-sensitive customers to find the cheapest flights easily. As well, upselling of flights will be much easier with the solution.

Increase customer satisfactionCustomers will be able to quickly find the best flights and fares that meet their needs. The user interface and the full transparency will minimise uncertainty on flight selection. All this will improve conversion and increase customer satisfaction leading to stronger brand loyalty.

Promote channel shiftAmadeus Flex Pricer Premium enables an unrivalled online shopping experience, thus reducing call centre volumes and indirect distribution costs.

Based on proven, widely-adopted technology and ease of use

The solution relies on same pricing logic, underlying functionalities, display admin as Amadeus Flex Pricer Essential (formerly known as Amadeus Flex Pricer), hence providing the same processes for the administrator and the end user. As well, airlines benefit from shared infrastructure and product evolution costs.

Amadeus Flex Pricer Premium

Amadeus Flex Pricer Premium facilitates a more enhanced shopping

experience with more choice, transparency and ease of use.

Grow revenue and customer satisfaction

Amadeus Flex Pricer Premium is used in the Shop phase of the customer journey. The solution enables airlines to:_ increase revenues, with more flights

to choose from and with the upsell capabilities of the solution

_ enhance the online customer experience, through a fully transparent user interface

_ promote channel shift, thus reducing call centre and indirect distribution costs

AIRLINES

Page 2: Amadeus | The leading travel technology company - Grow revenue … Sheet... · 2015-10-14 · Let’s shape the future of travel Amadeus provides solutions which facilitate the entire

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Key features of Amadeus Flex Pricer Premium

Amadeus Flex Pricer Premium has all the features & benefits of Amadeus Flex Pricer Essential, including:

_ Unlimited number of marketing carriers offered in a given search

_ One-way requests, round-trip requests, open jaws

_ Full route construction customisation through Carrier Preferred Display tool

_ Up to 3 via points for each searched city-pair

_ Price displayed for one adult, or for all passengers

_ Include or exclude taxes

_ All standard Passenger Type Codes supported

_ Fare construction details provided for subsequent pricing

_ Both published and private fares supported (in ATPCO, SITA, or Amadeus FareXpert)

_ Display features, including Low Seat Availability Indicator, sold out and waitlisted flights

The solution’s extended dimensions include:

_ Up to 10 fare families (compared to 6 in the standard mode)

_ Up to 50 travel solutions (up to 5 times more compared to the standard model)

_ Redesign to cope with up to 150 times more recommendations (250,000) to be processed in the background and returned to the airline

amadeus.com

Let’s shape the future of travel Amadeus provides solutions which facilitate the entire travel journey, improving the traveller’s experience whilst helping airlines manage their own business more effectively. We are at the heart of the global travel industry, working with our customers and partners to shape the future of travel.

Find out more For further information, visit amadeus.com or speak to your Amadeus Account Manager today.

User interface example of Amadeus Flex Pricer Premium matrix calendar User interface example of more flight recommendations, thanks to the extended dimensions of Amadeus Flex Pricer Premium