Implement your self-service strategy through all channels with Amadeus Altéa Self-Service Check-in and empower your customers to check in as they want.

Altéa Self-Service Check-inEmpower your customers

A system you can trust

Your check-in system simply can’t fail.

Smooth running is what counts, and as with

all aspects of departure control there’s no

margin for error!

Altéa Self-Service Check-in has been

conceived as an integral part of Altéa

Departure Control, leveraging the

robustness of its architecture, and providing

the highest levels of resiliency.

Multichannel: let your customers choose

Your goal is to provide the best possible

customer service. However, you want to

keep it simple. That’s why you’d like one

answer for all self-service check-in modes.

Managed through a single interface,

Altéa Self-Service Check-in provides a

seamless service through all channels,

allowing passengers to check-in via the

airline website, smartphone, SMS or at

the airport kiosk.

It’s simple: you decide, we apply

Self-service check-in is an integral part of

your business strategy. Your concern is how

to make sure this strategy is consistently

applied across all channels.

Our solution is designed to be flexible and

easy to customise to fit your needs. And

as an Altéa customer, your business rules

defined in Altéa Departure Control will

automatically be applied to Altéa Self-

Service Check-in if relevant.

Start today, upgrade as you go

In this competitive, fast paced industry you

can’t afford to trail behind with your offer.

To implement your self-service check-in you

want minimal delays and easy upgrades.

With Altéa Self-Service Check-in, a dedicated

Amadeus team will work with you to deliver

your self-service application in a timely

manner. Later, all new enhancements will be

initiated upon a simple request.

In a short time span, self-service check-in has practically become “the norm”. Airlines are adopting it at a rapid pace as a means to save costs and increase efficiency, while today’s tech savvy travellers simply expect to check in when and how they wish. And flawless performance through all channels is key since the smallest dysfunction can have a negative impact on your operations and on your brand.

InternetInternet check-in

The first self-service check-in option you can offer your customers.

> Perfectly integrated with your booking engine

> Matches your website look and feel

> Varied boarding pass choices: printed immediately online, sent to traveller by email

or by SMS. 2 formats to choose from: standard PDF or mobile boarding pass optimised

by type of mobile device

> Multi passenger check-in

3 channels, 5 check-in options

With Altéa Self-Service Check-in you can:

> offer multiple self-service check-in

options to your customers

> limit your airport footprint and save

on associated costs

> ensure consistency throughout your

self-service check-in operations

> easily manage all your check-in

channels (agent and self-service)

through a single administration tool

> get new revenues through

advertising and ancillary services

Multi passenger check-in

KioskKiosk check-in

A ‘must have’ to better control passenger flows as they go through check-in at the airport. With kiosk check-in, you can also cut down on the airport space needed and reallocate your staff to other customer centric services.

> Kiosk monitoring interface

> Central rollout of updates to limit onsite deployment efforts

> Includes calculation and payment of excess baggage at kiosk

> Bag registration and bag tag printing

MobileMobile check-in

Your customers want to be able to do it all on their smartphones? Choose mobile check-in.

> Check-in flow and display optimised by type of device

> All standard online check-in features available on mobile

> Varied boarding pass choices also available

> Seamless customer identification from mobile booking to

mobile check-in

> Interactive seat map

> Updatable frequent flyer information

SMS check-in

With SMS check-in, checking-in has never been simpler.

> Proactive check-in proposal sent to eligible travellers

> Includes flight and seat details

> Check-in is confirmed when travellers reply to the SMS they receive

Automated check-in

Check-in can also be fully automated without any action required from your customers.

> Checks passenger eligibility

> An SMS is sent to the travellers to inform them that they have

been checked-in automatically

> Includes the possibility for travellers to change their

check-in details

Excess baggage payment at the kiosk

Mobile boarding pass

Thinking about self-service check-in?

As an Altéa Departure Control customer, we’ll help you evaluate your

self-service strategy, figure out which channels you want to offer your

customers, what options you need.

Just contact your Amadeus account manager who will be happy to assist you

or check out www.amadeus.com/airlineit

Trusted technology partnerAs the global travel industry’s leading technology partner, Amadeus is

committed to helping you overcome your biggest business challenges by

continuing to provide innovative and advanced integrated solutions, plus

best-in-class support and expert consulting services.

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Various customisation capabilities

> Personalise the look and feel on any channel

> Define the right self-service channels and options for you and

your customers

> Personalise the messages for automated check-in, email

confirmations, SMS

> Choose at what time before departure you want your messages to

be sent (SMS and automated check-in modules)

> Configure all your business rules into the system for a tailor-made

self-service check-in solution

Central administration tools

> Central management of your check-in channels

> Same interface as Altéa Departure Control – Customer

Management

> Full history of logs for troubleshooting

Advertising

> Dynamically selected advertisements and partner offers online

and on boarding passes

> Generates new revenue flows

Notifications

> Notify your customer via e-mail or SMS that check-in is open on

your internet or mobile channels