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Line No. Case ref. No. Reception Date Complained by Global code
2010001 1/4/2010 KOREA CUSTOMER 53030
2010001 1/4/2010 KOREA CUSTOMER 53030
2010002 1/6/2010 KOREA CUSTOMER 199270
2010002 1/6/2010 KOREA CUSTOMER 199270
2010002 1/6/2010 KOREA CUSTOMER 32234
2010002 1/6/2010 KOREA CUSTOMER 32234
2010003 1/12/2010 KOREA CUSTOMER 31030
2010003 1/12/2010 KOREA CUSTOMER 31030
2010004 1/22/2010 KOREA CUSTOMER 53030
2010004 1/22/2010 KOREA CUSTOMER 53030
2010005 1/22/2010 KOREA CUSTOMER 53073
2010006 2/17/2010 KOREA CUSTOMER 10153
2010006 2/17/2010 KOREA CUSTOMER 10153
2010007 2/19/2010 KOREA CUSTOMER 10133
2010007 2/19/2010 KOREA CUSTOMER 10133
Country & town
2010007 2/19/2010 KOREA CUSTOMER 10133
2010007 2/19/2010 KOREA CUSTOMER 10136
2010007 2/19/2010 KOREA CUSTOMER 10136
2010007 2/19/2010 KOREA CUSTOMER 10136
2010008 3/5/2010 KOREA CUSTOMER 32886
2010008 3/5/2010 KOREA CUSTOMER 32886
2010008 3/5/2010 KOREA CUSTOMER 32886
2010009 3/11/2010 KOREA CUSTOMER 31593
2010009 3/11/2010 KOREA CUSTOMER 31593
2010010 3/12/2010 KOREA CUSTOMER 10398
2010010 3/12/2010 KOREA CUSTOMER 10398
2010010 3/12/2010 KOREA CUSTOMER 10391
2010010 3/12/2010 KOREA CUSTOMER 10391
2010010 3/12/2010 KOREA CUSTOMER 10395
2010010 3/12/2010 KOREA CUSTOMER 10395
2010011 3/17/2010 KOREA CUSTOMER 31593
2010012 3/24/2010 KOREA CUSTOMER 83322
2010012 3/24/2010 KOREA CUSTOMER 83322
2010013 3/24/2010 KOREA CUSTOMER 10396
2010014 3/24/2010 KOREA CUSTOMER 19200
2010014 3/24/2010 KOREA CUSTOMER 19200
2010015 4/5/2010 KOREA CUSTOMER 10133
2010015 4/5/2010 KOREA CUSTOMER 10133
2010015 4/5/2010 KOREA CUSTOMER 10134
2010015 4/5/2010 KOREA CUSTOMER 10134
2010015 4/5/2010 KOREA CUSTOMER 10136
2010015 4/5/2010 KOREA CUSTOMER 10136
2010015 4/5/2010 KOREA CUSTOMER 11297
2010015 4/5/2010 KOREA CUSTOMER 11297
2010016 4/5/2010 KOREA CUSTOMER 32404
2010017 4/14/2010 KOREA CUSTOMER 31030
2010017 4/14/2010 KOREA CUSTOMER 32149
2010018 4/15/2010 KOREA CUSTOMER 199270
2010018 4/15/2010 KOREA CUSTOMER 199270
2010019 4/22/2010 KOREA CUSTOMER 11299
2010019 4/22/2010 KOREA CUSTOMER 11299
2010019 4/22/2010 KOREA CUSTOMER 32471
2010019 4/22/2010 KOREA CUSTOMER 32471
2010020 5/10/2010 KOREA CUSTOMER 31399
2010021 5/10/2010 KOREA CUSTOMER 831547
2010021 5/10/2010 KOREA CUSTOMER 831547
2010022 5/10/2010 KOREA CUSTOMER 31232
2010022 5/10/2010 KOREA CUSTOMER 31232
2010023 5/17/2010 KOREA CUSTOMER 31547
2010024 5/18/2010 KOREA CUSTOMER 31547
2010025 5/19/2010 KOREA CUSTOMER 508670
2010025 5/19/2010 KOREA CUSTOMER 508670
2010026 5/19/2010 KOREA CUSTOMER 53030
2010026 5/19/2010 KOREA CUSTOMER 53030
2010027 5/27/2010 KOREA CUSTOMER 199270
2010027 5/27/2010 KOREA CUSTOMER 199270
2010028 5/31/2010 KOREA CUSTOMER 10397
2010028 5/31/2010 KOREA CUSTOMER 10398
2010029 5/28/2010 KOREA CUSTOMER 32966
2010029 5/28/2010 KOREA CUSTOMER 32966
2010030 6/3/2010 KOREA CUSTOMER 31547
2010031 6/3/2010 KOREA CUSTOMER 83154
2010032 6/4/2010 KOREA CUSTOMER 83322
2010033 6/7/2010 KOREA CUSTOMER 10133
2010033 6/7/2010 KOREA CUSTOMER 10133
2010033 6/7/2010 KOREA CUSTOMER 10136
2010033 6/7/2010 KOREA CUSTOMER 10136
2010034 6/10/2010 KOREA CUSTOMER 31591
2010034 6/10/2010 KOREA CUSTOMER 31591
2010034 6/10/2010 KOREA CUSTOMER 31591
2010035 6/11/2010 KOREA CUSTOMER 32958
2010035 6/11/2010 KOREA CUSTOMER 32958
2010035 6/11/2010 KOREA CUSTOMER 32961
2010035 6/11/2010 KOREA CUSTOMER 32961
2010035 6/11/2010 KOREA CUSTOMER 32963
2010035 6/11/2010 KOREA CUSTOMER 32963
2010036 6/14/2010 KOREA CUSTOMER 22010
2010036 6/14/2010 KOREA CUSTOMER 22010
2010037 6/21/2010 KOREA CUSTOMER 31547
2010037 6/21/2010 KOREA CUSTOMER 31547
2010037 6/21/2010 KOREA CUSTOMER 31547
2010038 6/25/2010 KOREA CUSTOMER 32239
2010038 6/25/2010 KOREA CUSTOMER 32239
2010038 6/25/2010 KOREA CUSTOMER 32429
2010038 6/25/2010 KOREA CUSTOMER 32429
2010038 6/25/2010 KOREA CUSTOMER 32242
2010038 6/25/2010 KOREA CUSTOMER 32242
2010038 6/25/2010 KOREA CUSTOMER 32248
2010038 6/25/2010 KOREA CUSTOMER 32248
2010039 NS136 7.01.10 SINGAPORE CONSUMER NIL
2010039 NS136 7.01.10 SINGAPORE CONSUMER NIL
2010040 NS137 10.02.10 SINGAPORE CONSUMER NIL
2010040 NS137 10.02.10 SINGAPORE CONSUMER NIL
2010041 NS138 22.03.10 SINGAPORE CONSUMER NIL
2010042 NS139 13.01.10 SINGAPORE CONSUMER NIL
2010042 NS139 13.01.10 SINGAPORE CONSUMER NIL
2010043 NS140 22.02.10 SINGAPORE CONSUMER NIL
2010043 NS140 22.02.10 SINGAPORE CONSUMER NIL
2010044 NS141 9.02.10 SINGAPORE CONSUMER NIL
2010045 NS142 4.03.10 SINGAPORE CONSUMER NIL
2010046 NS143 19.03.10 SINGAPORE CONSUMER NIL
2010046 NS143 19.03.10 SINGAPORE CONSUMER NIL
2010047 NS144 7.01.10 SINGAPORE CONSUMER NIL
2010048 NS145 1.01.10 SINGAPORE CONSUMER NIL
2010048 NS145 1.01.10 SINGAPORE CONSUMER NIL
2010049 NS146 24.03.10 SINGAPORE CONSUMER NIL
2010050 NS147 01.01.10 SINGAPORE CONSUMER NIL
2010050 NS147 01.01.10 SINGAPORE CONSUMER NIL
2010051 NS148 8.01.10 SINGAPORE CONSUMER NIL
2010051 NS148 8.01.10 SINGAPORE CONSUMER NIL
2010052 NS149 8.02.10 SINGAPORE CONSUMER NIL
2010053 NS150 23.02.10 SINGAPORE CONSUMER NIL
2010053 NS150 23.02.10 SINGAPORE CONSUMER NIL
2010054 NS151 15.01.10 SINGAPORE CONSUMER NIL
2010054 NS151 15.01.10 SINGAPORE CONSUMER NIL
2010055 NS152 24.02.10 SINGAPORE CONSUMER NIL
2010055 NS152 24.02.10 SINGAPORE CONSUMER NIL
2010056 NS153 22.04.10 SINGAPORE CONSUMER NIL
2010057 NS154 1.01.10 SINGAPORE CONSUMER NIL
2010057 NS154 1.01.10 SINGAPORE CONSUMER NIL
2010058 NS155 21.05.10 SINGAPORE CONSUMER NIL
2010059 NS156 14.05.10 SINGAPORE CONSUMER NIL
2010060 NS157 7.05.10 SINGAPORE CONSUMER NIL
2010060 NS157 7.05.10 SINGAPORE CONSUMER NIL
2010061 NS158 11.04.10 SINGAPORE CONSUMER NIL
2010062 NS159 21.04.10 SINGAPORE CONSUMER NIL
2010062 NS159 21.04.10 SINGAPORE CONSUMER NIL
2010062 NS159 21.04.10 SINGAPORE CONSUMER NIL
2010063 NS160 26.03.10 SINGAPORE CONSUMER NIL
2010064 NS161 16.03.10 SINGAPORE CONSUMER NIL
2010065 NS162 5.05.10 SINGAPORE CONSUMER NIL
2010065 NS162 5.05.10 SINGAPORE CONSUMER NIL
2010066 NS163 27.04.10 SINGAPORE CONSUMER NIL
2010067 NS164 13.07.10 SINGAPORE CONSUMER NIL
2010067 NS164 13.07.10 SINGAPORE CONSUMER NIL
2010068 NS165 16.07.10 SINGAPORE CONSUMER NIL
2010069 NS166 21.07.10 SINGAPORE CONSUMER NIL
2010070 NS167 23.04.10 SINGAPORE CONSUMER NIL
2010071 NS168 17.03.10 SINGAPORE CONSUMER NIL
2010072 NS169 13.05.10 SINGAPORE CONSUMER NIL
2010072 NS169 13.05.10 SINGAPORE CONSUMER NIL
2010073 NS170 26.06.10 SINGAPORE CONSUMER NIL
2010074 NS171 6.06.10 SINGAPORE CONSUMER NIL
2010075 NS172 14.07.10 SINGAPORE CONSUMER NIL
2010075 NS172 14.07.10 SINGAPORE CONSUMER NIL
2010076 NS173 16.05.10 SINGAPORE CONSUMER NIL
2010076 NS173 16.05.10 SINGAPORE CONSUMER NIL
2010077 NS174 20.07.10 SINGAPORE CONSUMER NIL
2010078 NS175 26.07.10 SINGAPORE CONSUMER NIL
2010079 NS176 8.06.10 SINGAPORE CONSUMER NIL
2010079 NS176 8.06.10 SINGAPORE CONSUMER NIL
2010079 NS176 8.06.10 SINGAPORE CONSUMER NIL
2010079 NS176 8.06.10 SINGAPORE CONSUMER NIL
2010080 NS177 23.04.10 SINGAPORE CONSUMER NIL
2010081 NS178 12.08.10 SINGAPORE CONSUMER NIL
2010081 NS178 12.08.10 SINGAPORE CONSUMER NIL
2010082 01/2010 Jan 7 2010 France
2010082 01/2010 Jan 7 2010 France
2010082 01/2010 Jan 7 2010 France
2010083 02/2010 Jan 7 2010 France
2010084 03/2010 Jan 19 2010 France
2010085 04/2010 Jan 18 2010 France
2010086 05/2010 Feb 16 2010 france
2010086 05/2010 Feb 16 2010 france
2010087 06/2010 Feb 17 2010 France
2010088 07/2010 Feb 17 2010 France
2010088 07/2010 Feb 17 2010 France
2010089 08/2010 Feb 25 2010 France 19110
2010089 08/2010 Feb 25 2010 France 19110
2010090 09/2010 Apr 8 2010 France 11296
2010091 10/2010 Apr 20 2010 France 11306
2010092 11/2010 Apr 26 2010 France
2010093 12/2010 Apr 26 2010 France
2010094 13/2010 May 10 2010 France
2010095 14/2010 May 10 2010 France
2010096 15/2010 May 12 2010 France
2010096 15/2010 May 12 2010 France
2010097 16/2010 March 12 2010 France
2010097 16/2010 March 12 2010 France
2010098 17/2011 May 3 2010 France 10226
2010098 17/2011 May 3 2010 France 10226
2010098 17/2011 May 3 2010 France 10226
2010099 18/2010 May 20 2010 France
2010099 18/2010 May 20 2010 France
2010100 19/2010 May 26 2010 France
2010100 19/2010 May 26 2010 France
2010101 20/2010 June 15 2010 France 19111
2010102 21/2010 June 23 2010 France
2010102 21/2010 June 23 2010 France
2010103 01/2010 Spain
2010103 01/2010 Spain
2010104 02/2010 Finland
Mar 15 2010 (SSP)Apr 7 2010 (ERC)
Mar 15 2010 (SSP)Apr 7 2010 (ERC)
May 7 2010 (ERC)
2010104 02/2010 Finland
2010105 001/101/5/2010
Malaysia Customer n/a
2010105 001/101/5/2010
Malaysia Customer n/a
2010106 002/101/6/2010
Malaysia Customer n/a
2010106 002/101/6/2010
Malaysia Customer n/a
2010106 002/101/6/2010
Malaysia Customer n/a
2010107 003/101/30/2010
Malaysia Customer n/a
2010107 003/101/30/2010
Malaysia Customer n/a
2010108 004/102/4/2010
Malaysia Customer n/a
2010109 005/102/26/2010
Malaysia Customer 11297
2010109 005/102/26/2010
Malaysia Customer 11297
2010109 005/102/26/2010
Malaysia Customer n/a
2010109 005/102/26/2010
Malaysia Customer n/a
2010110 006/103/16/2010
Malaysia Customer 10394
2010110 006/103/16/2010
Malaysia Customer 10394
2010111 007/103/29/2010
Malaysia Customer 11298
2010111 007/103/29/2010
Malaysia Customer 11298
2010112 008/104/5/2010
Malaysia Customer n/a
May 7 2010 (ERC)
2010112 008/104/5/2010
Malaysia Customer n/a
2010113 009/104/8/2010
Malaysia Customer 53073
2010113 009/104/8/2010
Malaysia Customer 53073
2010114 010/105/2/2010
Malaysia Customer n/a
2010115 011/105/14/2010
Malaysia Customer n/a
2010115 011/105/14/2010
Malaysia Customer n/a
2010116 012/106/3/2010
Malaysia Customer n/a
2010117 013/106/24/2010
Malaysia Customer n/a
2010118 TN001/2010 2010/1/12 Bkk Customer 10225
2010119 TN002/2010 2010/2/1 Bkk Customer 53032
2010119 TN002/2010 2010/2/1 Bkk Customer 53032
2010120 TN003/2010 Bkk Customer 10226
2010121 TN004/2010 2010/3/8 Bkk Customer 10225
2010121 TN004/2010 2010/3/8 Bkk Customer 10225
2010122 TN005/2010 2010/3/8 Bkk Customer 18010
2010123 TN006/2010 2010/6/22 Chantaburi Customer 10398
2010124 TN007/2010 2010/6/28 Bkk Customer 10394
2010125 TN008/2010 2010/6/28 Chiangmai Customer 16709
2010126 TN009/2010 2010/7/16 Sakon Customer
2010127 TN010/2010 2010/7/19 Emporium Customer 19202
2010128 TN011/2010 2010/7/21 Hadyai Customer 18021
2010129 2010001 2010/6/29 11304
2010129 2010001 2010/6/29 11304
2010129 2010001 2010/6/29 11304
Canada Customer
Canada Customer
Canada Customer
2010129 2010001 2010/6/29 11304
2010129 2010001 2010/6/29 11303
2010129 2010001 2010/6/29 11303
2010129 2010001 2010/6/29 11303
Canada Customer
Canada Customer
Canada Customer
Canada Customer
2010129 2010001 2010/6/29 11303
2010130 2010002 2010/2/1
2010131 2010003 2010/2/26 Customer
2010132 2010004 2010/3/1 USA Customer 10053
2010133 2010005 2010/3/1 USA Customer 53068
2010133 2010005 2010/3/1 USA Customer 53068
2010133 2010005 2010/3/1 USA Customer 53068
2010134 2010006 2010/3/7 Customer 11299
2010135 2010007 2010/3/9 USA Customer 10153
2010135 2010007 2010/3/9 USA Customer 10153
2010135 2010007 2010/3/9 USA Customer 10153
2010136 2010008 2010/3/10 USA Customer 10053
2010136 2010008 2010/3/10 USA Customer 10053
2010137 2010009 2010/3/28 USA Customer 10225
2010137 2010009 2010/3/28 USA Customer 10226
2010138 2010010 2010/3/29 Customer
Canada Customer
USA Customer
USA
USA
USA
2010139 2010011 2010/4/17 USA Customer 10156
2010139 2010011 2010/4/17 USA Customer 10156
2010140 2010012 2010/4/20 Customer
2010141 2010013 2010/4/24 USA Customer 10390
2010141 2010013 2010/4/24 USA Customer 10390
2010141 2010013 2010/4/24 USA Customer 10156
2010141 2010013 2010/4/24 USA Customer 10156
2010141 2010013 2010/4/24 USA Customer 10396
2010141 2010013 2010/4/24 USA Customer 10396
2010142 2010014 2010/5/4 USA Customer 19104
2010143 2010015 2010/5/13 USA Customer 11305
2010143 2010015 2010/5/13 USA Customer 11305
2010144 2010016 2010/6/14 USA Customer
USA
Product name Batch No. Formula Code Sex
STS MULTI-ENERGIZING CREAM RPQL Female
STS MULTI-ENERGIZING CREAM RPQL Female
TS DEEP OFF OIL Female
TS DEEP OFF OIL Female
EIS CLEANSING MOUSSE Female
EIS CLEANSING MOUSSE Female
SHISEIDO MELANOREDUCE 2 Female
SHISEIDO MELANOREDUCE 2 Female
STS MULTI-ENERGIZING CREAM RPQL Female
STS MULTI-ENERGIZING CREAM RPQL Female
STS EYE MOISTURE RECHARGE MNAR Female
SWL INTENSIVE BRIGHTENING MASK 5AZZH Female
SWL INTENSIVE BRIGHTENING MASK 5AZZH Female
SWL B.R.SOFTENER ENRICHED N Female
SWL B.R.SOFTENER ENRICHED N Female
SWL B.R.SOFTENER ENRICHED N Female
SWL B.MOISTURIZING EMULSION N Female
SWL B.MOISTURIZING EMULSION N Female
SWL B.MOISTURIZING EMULSION N Female
MQ MOISTURE CREAM FOUNDATION UV PO10 5HRE5 Female
MQ MOISTURE CREAM FOUNDATION UV PO10 5HRE5 Female
MQ MOISTURE CREAM FOUNDATION UV PO10 5HRE5 Female
AN MILD SUNSCREEN (FACE) EX N 5HRLW Female
AN MILD SUNSCREEN (FACE) EX N 5HRLW Female
SWL INTENSIVE SPOT TAGETING SERUM Female
SWL INTENSIVE SPOT TAGETING SERUM Female
SWL BRIGHTENING BALANCING SOFTENER W Female
SWL BRIGHTENING BALANCING SOFTENER W Female
SWL BRIGHTENING MOISTURIZING GEL W Female
SWL BRIGHTENING MOISTURIZING GEL W Female
AN MILD SUNSCREEN (FACE) EX N 5JRNX Female
SHISEIDO MELANOREDUCE EX Female
SHISEIDO MELANOREDUCE EX Female
SWL BRIGHTENING MOISTURIZING EMULSION W 3NRDO Female
RE NIGHT ESSENCE 5DRCH Female
RE NIGHT ESSENCE 5DRCH Female
SWL B.R.SOFTENER ENRICHED N 3W3XC Female
SWL B.R.SOFTENER ENRICHED N 3W3XC Female
SWL B.PROTECTIVE MOISTURIZER N 5NPA3 Female
SWL B.PROTECTIVE MOISTURIZER N 5NPA3 Female
SWL B.MOISTURIZING EMULSION N 3NPGH Female
SWL B.MOISTURIZING EMULSION N 3NPGH Female
BOP SUPER EYE CONTOUR CREAM 3BRJV Female
BOP SUPER EYE CONTOUR CREAM 3BRJV Female
CPB GENTLE B LOTION I Female
SHISEIDO MELANOREDUCE 2 3RPGI Female
EIS RESET WHITENING CREAM 3BRRH Female
TS DEEP OFF OIL N Female
TS DEEP OFF OIL N Female
BOP SUPER RESTORING CREAM 3DRNV Female
BOP SUPER RESTORING CREAM 3DRNV Female
RE LOTION EX 2 3LRAI Female
RE LOTION EX 2 3LRAI Female
SHISEIDO MELANOREDUCE EX 3LRKO Female
ANESSA MILD FACE SUNSCREEN 5PRKL Female
ANESSA MILD FACE SUNSCREEN 5PRKL Female
CPB ESSENCE CONTRE SEBUM V 3PRPL Female
CPB ESSENCE CONTRE SEBUM V 3PRPL Female
ANESSA MILD FACE SUNSCREEN 5PRKM Female
ANESSA MILD FACE SUNSCREEN 5PRKM Female
MR BODY SHAMPOO N 7VRKI Female
MR BODY SHAMPOO N 7VRKI Female
STS MULTI-ENERGIZING CREAM JRSU Female
STS MULTI-ENERGIZING CREAM JRSU Female
TS DEEP OFF OIL N 5EOAO Female
TS DEEP OFF OIL N 5EOAO Female
SWL BRIGHTENING MOISTURIZING CREAM W 3NRDV Female
SWL INTENSIVE SPOT TAGETING SERUM NRBB Female
ELIXIR WHITE WHITENING TONING LOTION 5BTMB Female
ELIXIR WHITE WHITENING TONING LOTION 5BTMB Female
ANESSA MILD FACE SUNSCREEN 5PRKM Female
ANESSA MILD FACE SUNSCREEN 5PRKI Female
SHISEIDO MELANOREDUCE EX Female
SWL B.R.SOFTENER ENRICHED N 3ZKXG Female
SWL B.R.SOFTENER ENRICHED N 3ZKXG Female
SWL B.MOISTURIZING EMULSION N 3NPGH Female
SWL B.MOISTURIZING EMULSION N 3NPGH Female
AN PERFECT UV SUNSCREN EX N 5LRTI Female
AN PERFECT UV SUNSCREN EX N 5LRTI Female
AN PERFECT UV SUNSCREN EX N 5LRTI Female
3BTCB Female
3BTCB Female
3BTCF Female
3BTCF Female
ELIXIR WHITE RESET WHITENING CREAM 3BTIA Female
ELIXIR WHITE RESET WHITENING CREAM 3BTIA Female
RE NECK ZONE ESSENCE 3xPJR Female
RE NECK ZONE ESSENCE 3xPJR Female
ANESSA MILD FACE SUNSCREEN 5PRKM Female
ANESSA MILD FACE SUNSCREEN 5PRKM Female
ELIXIR WHITE WHITENING CLEAR LOTIONⅡ
ELIXIR WHITE WHITENING CLEAR LOTIONⅡ
ELIXIR WHITE WHITENING CLEAR EMULSIONⅡ
ELIXIR WHITE WHITENING CLEAR EMULSIONⅡ
ANESSA MILD FACE SUNSCREEN 5PRKM Female
EIS LIFTING CE LOTION 2 3RRLP Female
EIS LIFTING CE LOTION 2 3RRLP Female
EIS LIFTING M COMPACT OC00 4VPAR Female
EIS LIFTING M COMPACT OC00 4VPAR Female
EIS LIFTING CE EMULSION 2 3LRJX Female
EIS LIFTING CE EMULSION 2 3LRJX Female
EIS LASTING LIFT ESSENCE 3LRKQ Female
EIS LASTING LIFT ESSENCE 3LRKQ Female
MQ MOISTURE ROUGE RD366 NIL FEMALE
MQ MOISTURE ROUGE RD366 NIL FEMALE
SWL TONING LOTION NIL FEMALE
SWL TONING LOTION NIL FEMALE
SMK PERFECT ROUGE RD304 NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
SWL CLEANSING FOAM NIL FEMALE
SWL CLEANSING FOAM NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
MQ MOISTURE ROUGE RS713 NIL FEMALE
SWL BRIGHTENING MOISTURIZING CREAM NIL FEMALE
SWL BRIGHTENING MOISTURIZING CREAM NIL FEMALE
SBN WRINKLE LIFTING CONCENTRATE NIL FEMALE
SWL BRIGHTENING MASK NIL FEMALE
SWL BRIGHTENING MASK NIL FEMALE
ANESSA SPARKLE SUNSCREEN NIL FEMALE
SWL BRIGHTENING CONTROL BASE IVORY NIL FEMALE
SWL BRIGHTENING CONTROL BASE IVORY NIL FEMALE
MQ LASTING UV BASE NIL FEMALE
MQ LASTING UV BASE NIL FEMALE
MQ LASTING UV POWDERY NIL FEMALE
STS INSTANT EYE AND LIP MAKEUP REMOVER NIL FEMALE
STS INSTANT EYE AND LIP MAKEUP REMOVER NIL FEMALE
SMK PERFECT ROUGE RD304 NIL FEMALE
SMK PERFECT ROUGE RD304 NIL FEMALE
REVITAL WHITENING LOTION II NIL FEMALE
REVITAL WHITENING LOTION II NIL FEMALE
ANESSA MILD SUNSCREEN NIL FEMALE
RE WHITENING MOISTURIZER EX II NIL FEMALE
RE WHITENING MOISTURIZER EX II NIL FEMALE
HAIR ENERGIZING COMPLEX NIL FEMALE
SWL SOFTENER ENRICHED NIL FEMALE
STS NIGHT MOISTURE RECHARGE NIL FEMALE
STS NIGHT MOISTURE RECHARGE NIL FEMALE
GSC SUN PROTCTION CREAM NIL FEMALE
SFS LX DAY CREAM NIL FEMALE
SFS LX DAY CREAM NIL FEMALE
SFS LX DAY CREAM NIL FEMALE
SWL MOISTURIZING CREAM NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
SFS EYE AND LIP CONTOUR CREAM NIL FEMALE
SFS EYE AND LIP CONTOUR CREAM NIL FEMALE
SFS LX DAY CREAM NIL FEMALE
SBN ENRICHED BALANCING SOFTENER NIL FEMALE
SBN ENRICHED BALANCING SOFTENER NIL FEMALE
SWL BALANCING SOFTENER NIL FEMALE
SWL INTENSIVE SPOT TARGETTING SERUM NIL FEMALE
MQ DESIGN REMAKE POWDER NIL FEMALE
SWL COMPACT OC20 NIL FEMALE
SWL EYE TREATMENT NIL FEMALE
SWL EYE TREATMENT NIL FEMALE
REVITAL FOAM I NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
GSC EXTRA SMOOTH PROTECTION NIL FEMALE
GSC EXTRA SMOOTH PROTECTION NIL FEMALE
SWL EYE TREATMENT NIL FEMALE
SWL EYE TREATMENT NIL FEMALE
STS NIGHT MOISTURE RECHARGE NIL FEMALE
SWL SPOT TARGETING SERUM NIL FEMALE
SFS LX REGENERATING NIGHT CREAM NIL FEMALE
SFS LX REGENERATING NIGHT CREAM NIL FEMALE
SFS CONCENTRATED SOFTENER NIL FEMALE
SFS CONCENTRATED SOFTENER NIL FEMALE
SFS LX TOTAL REGENERATING CREAM NIL FEMALE
STS INSTANT EYE AND LIP MAKEUP REMOVER NIL FEMALE
STS INSTANT EYE AND LIP MAKEUP REMOVER NIL FEMALE
F
F
F
STM BASE DE MASCARA RPBO F
FUTURE SOLUTION LX CONCENTRATED BALANCING SOFTENER DRBH F
FUTURE SOLUTION LX TOTAL REGENERATING CREAM 5DRGS F
STM ACCENTUATING CREAM EYELINER TNH0 F
STM ACCENTUATING CREAM EYELINER TNH0 F
SHISEIDO BENEFIANCE CONCENTRATED ANTI WRINKLE CREAM SHISEIDO BENEFIANCE DAYTIME PROTECTIVE CREAM
XPTI QUR34SD
SHISEIDO BENEFIANCE CONCENTRATED ANTI WRINKLE CREAM SHISEIDO BENEFIANCE DAYTIME PROTECTIVE CREAM
XPTI QUR34SD
SHISEIDO BENEFIANCE CONCENTRATED ANTI WRINKLE CREAM SHISEIDO BENEFIANCE DAYTIME PROTECTIVE CREAM
XPTI QUR34SD
BENEFIANCE NUTRIPERFECT DAY CREAM QSR15V F
SHISEIDO MEN TOTAL REVITALIZER 3AGZB M
SHISEIDO MEN TOTAL REVITALIZER 3AGZB M
BENEFIANCE NUTRIPERFECT DAY CREAM QSQ15V F
BENEFIANCE NUTRIPERFECT DAY CREAM QSQ15V F
BOP ADVANCED SUPER REVITALIZER WHITENING FORMULA RS724V F
BOP SUPER CORRECTIVE SERUM 3LRFR F
STM PERFECT ROUGE PK327 NRAW F
STS MULTI ENERGIZING CREAM LYB F
STM PERFECT ROUGE NRAM F
BOP SUPER CORRECTIVE SERUM 3XRPX F
BOP EYE CONTOUR CREAM RUW41V F
BOP EYE CONTOUR CREAM RUW41V F
BOP SUPER CORRECTIVE SERUM 3LRFR F
BOP SUPER CORRECTIVE SERUM 3LRFR F
FUTURE SOLUTION LX TOTAL REGENERATING CREAM 5PRLQ F
FUTURE SOLUTION LX TOTAL REGENERATING CREAM 5PRLQ F
FUTURE SOLUTION LX TOTAL REGENERATING CREAM 5PRLQ F
FUTURE SOLUTION LX CONCENTRATED BALANCING SOFTENER DRBH F
FUTURE SOLUTION LX CONCENTRATED BALANCING SOFTENER DRBH F
BOP SUPER CORRECTIVE SERUM 3LRFR F
BOP SUPER CORRECTIVE SERUM 3LRFR F
SBN NUTRIPERFECT NIGHT CREAM SAF34V F
4CBZA F
4CBZA F
BOP ADVANCED SUPER REVITALIZER WHITENING FORMULA QE816V F
BOP ADVANCED SUPER REVITALIZER WHITENING FORMULA QE816V F
STM MULTI-SHADE ENHANCER (SUNSET GLOW) 4EFZC F
THE MAKE UP SILKY EYE SHADOM DUO/OMBRES DUO SOYEUSES TEINTE S1
THE MAKE UP SILKY EYE SHADOM DUO/OMBRES DUO SOYEUSES TEINTE S1
STM MULTI-SHADE ENHANCER (SUNSET GLOW) 4EFZC F
STS 123n/a n/a Female
STS 123n/a n/a Female
RV Moisture EX 1n/a n/a Female
RV Moisture EX 1n/a n/a Female
RV Moisture EX 1n/a n/a Female
STM Perfecting Lipstickn/a n/a Female
STM Perfecting Lipstickn/a n/a Female
STS lip Conditionn/a n/a Female
BOP Super Eye contour cream n/a n/a Female
BOP Super Eye contour creamn/a n/a Female
RV Wrinklelift AA creamn/a n/a Female
RV Wrinklelift AA creamn/a n/a Female
SWL B Protective creamn/a n/a Female
SWL B Protective creamn/a n/a Female
BOP Lifting Formulan/a n/a Female
BOP Lifting Formulan/a n/a Female
RV Moisture EX 1n/a n/a Female
RV Moisture EX 1n/a n/a Female
STS eye moisture Rechargen/a n/a Female
STS eye moisture Rechargen/a n/a Female
STM Pre makeup creamn/a n/a Female
SWL Softener W n/a n/a Female
SWL Protective Nn/a n/a Female
RV Cream Science AA EXn/a n/a Female
WL Day Protective Moisture Wn/a n/a Female
SFS Day Prot.Cr Female
STS Lip Cond. Female
STS Lip Cond. Female
SFS Total Re. 5FRHI Female
SFS Day Prot.Cr Female
SFS Day Prot.Cr Female
SBN Ener. Ess Female
SWL Spot Serum Female
SWL Day Prot. Female
SPN Moist.Gel Female
SWL Basic Care Female
RE wrinklelift AA Female
SBN Prot. Cream Female
DPOG Female
DPOG Female
DPOG Female
BOP Super Refining Essence 060352
BOP Super Refining Essence 060352
BOP Super Refining Essence 060352
DPOG Female
4GITJ Female
4GITJ Female
4GITJ Female
BOP Super Refining Essence 060352
BOP Super Exforliating Discs 060114
BOP Super Exforliating Discs 060114
BOP Super Exforliating Discs 060114
4GITJ Female
SMK ADVANCED HYDRO LIQUID COMPACT Female
Unknown Female
SMN TOTAL REVITALIZER Unknown Male
Unknown Female
Unknown Female
Unknown Female
BOP SUPER RESTORING CREAM Unknown Female
Unknown Female
Unknown Female
Unknown Female
SMN TOTAL REVITALIZER Unknown Male
SMN TOTAL REVITALIZER Unknown Male
Unknown Female
Unknown Female
Unknown Female
BOP Super Exforliating Discs 060114
Unknown
SWL Line
060692
STS DAY MOISTURE PROTECTION 061814
STS DAY MOISTURE PROTECTION 061814
STS DAY MOISTURE PROTECTION 061814
056946
SWL Intensive Brightening Mask 061774
SWL Intensive Brightening Mask 061774
SWL Intensive Brightening Mask 061774
060692
060692
SFS LX Daytime Protective Cream 067534
SFS LX Total Regenerating Cream 067535
Unknown(Eye cream)
SWL BRIGHTENING EYE TREATMENT Unknown Female
SWL BRIGHTENING EYE TREATMENT Unknown Female
Unknown Nnknown
Unknown Female
Unknown Female
SWL BRIGHTENING EYE TREATMENT Unknown Female
SWL BRIGHTENING EYE TREATMENT Unknown Female
Unknown Female
Unknown Female
Unknown Female
BOP INTENSIVE SKIN CORRECTIVE PROGRAM Unknown Female
BOP INTENSIVE SKIN CORRECTIVE PROGRAM Unknown Female
Unknown Female
063951
063951
SWL Samples
SWL Brightening Cleansing Form 068430
SWL Brightening Cleansing Form 068430
063951
063951
SWL Brightening Moisturizing Emulsion 068443
SWL Brightening Moisturizing Emulsion 068443
SFS Eye and Lip Contour Cream 056952
063005062954
063005062954
SBN Line
Undesirable events Outcome
28 Face is swollen and flushed red. 005 RECOVERED
28 Face is swollen and flushed red. 007 RECOVERED
36 005 RECOVERED
36 007 RECOVERED
36 005 RECOVERED
36 007 RECOVERED
54 005 RECOVERED
54 007 RECOVERED
49 Face is swollen and flushed red. 005 RECOVERED
49 Face is swollen and flushed red. 007 RECOVERED
The rims of eyes feel irritated. 018 RECOVERED
44 005 RECOVERED
44 018 RECOVERED
26 005 RECOVERED
26 006 RECOVERED
Age(range)
Undesirable event No.
Face is swollen and flushed red. Dead skin cell is produced.
Face is swollen and flushed red. Dead skin cell is produced.
Face is swollen and flushed red. Dead skin cell is produced.
Face is swollen and flushed red. Dead skin cell is produced.
Face is swollen and flushed red. Dead skin cell is produced.
Face is swollen and flushed red. Dead skin cell is produced.
Dead skin cell is accompanied with facial flushing and being irritated
Dead skin cell is accompanied with facial flushing and being irritated
Face is swollen and flushed red with pimple.
Face is swollen and flushed red with pimple.
26 007 RECOVERED
26 005 RECOVERED
26 006 RECOVERED
26 007 RECOVERED
40 005 RECOVERED
40 007 RECOVERED
40 018 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
29 Face is swollen and flushed red. 005 RECOVERED
29 Face is swollen and flushed red. 007 RECOVERED
29 Face is swollen and flushed red. 005 RECOVERED
29 Face is swollen and flushed red. 007 RECOVERED
29 Face is swollen and flushed red. 005 RECOVERED
29 Face is swollen and flushed red. 007 RECOVERED
43 Face is seriously swollen. 007 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
Face is swollen and flushed red with pimple.
Face is swollen and flushed red with pimple.
Face is swollen and flushed red with pimple.
Face is swollen and flushed red with pimple.
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
38 Face feels irritated 018 RECOVERED
44 Face is swollen and flushed red. 005 RECOVERED
44 Face is swollen and flushed red. 007 RECOVERED
42 Face is swollen and flushed red. 005 RECOVERED
42 Face is swollen and flushed red. 007 RECOVERED
42 Face is swollen and flushed red. 005 RECOVERED
42 Face is swollen and flushed red. 007 RECOVERED
42 Face is swollen and flushed red. 005 RECOVERED
42 Face is swollen and flushed red. 007 RECOVERED
42 Face is swollen and flushed red. 005 RECOVERED
42 Face is swollen and flushed red. 007 RECOVERED
30 get pimple 006 RECOVERED
41 get pimple 006 RECOVERED
41 get pimple 006 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
38 Face is seriously swollen. 007 RECOVERED
58 005 RECOVERED
58 007 RECOVERED
32 Face is swollen and flushed red. 005 RECOVERED
32 Face is swollen and flushed red. 007 RECOVERED
53 Dead skin cell is seriously produced. - RECOVERED
30 get pimple 006 RECOVERED
33 Around neck is swollen and flushed red. 005 RECOVERED
33 Around neck is swollen and flushed red. 007 RECOVERED
005 RECOVERED
007 RECOVERED
35 Face is swollen and flushed red. 005 RECOVERED
35 Face is swollen and flushed red. 007 RECOVERED
get pimple 006 RECOVERED
get pimple 006 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
25 the skin became blistered 008 RECOVERED
Face is seriously swollen and flushed red. Dead skin cell is produced.
Face is seriously swollen and flushed red. Dead skin cell is produced.
The rims of eyes and cheeks are swollen and flushed red.
The rims of eyes and cheeks are swollen and flushed red.
39 Dead skin cell is seriously produced. - RECOVERED
Dead skin cell is seriously produced. - RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
Face is swollen and flushed red. 005 RECOVERED
Face is swollen and flushed red. 007 RECOVERED
39 005 RECOVERED
39 007 RECOVERED
39 018 RECOVERED
50 Face is swollen and flushed red. 005 RECOVERED
50 Face is swollen and flushed red. 007 RECOVERED
50 Face is swollen and flushed red. 005 RECOVERED
50 Face is swollen and flushed red. 007 RECOVERED
50 Face is swollen and flushed red. 005 RECOVERED
50 Face is swollen and flushed red. 007 RECOVERED
35 Around neck is swollen and flushed red. 005 RECOVERED
35 Around neck is swollen and flushed red. 007 RECOVERED
45 005 RECOVERED
45 007 RECOVERED
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
Face is swollen and flushed red with feeling of irritation
45 018 RECOVERED
35 Face is swollen and flushed red. 005 RECOVERED
35 Face is swollen and flushed red. 007 RECOVERED
35 Face is swollen and flushed red. 005 RECOVERED
35 Face is swollen and flushed red. 007 RECOVERED
35 Face is swollen and flushed red. 005 RECOVERED
35 Face is swollen and flushed red. 007 RECOVERED
35 Face is swollen and flushed red. 005 RECOVERED
35 Face is swollen and flushed red. 007 RECOVERED
NIL RASHES AND DRYNESS ON LIPS 006 RECOVERED
NIL RASHES AND DRYNESS ON LIPS 009 RECOVERED
NIL REDNESS AND RASHES ON CHEEKS 005 RECOVERED
NIL REDNESS AND RASHES ON CHEEKS 006 RECOVERED
NIL ITCHING ON THE LIPS 013 RECOVERED
NIL REDNESS AND PEELING ON FACE 005 RECOVERED
NIL REDNESS AND PEELING ON FACE 010 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 005 RECOVERED
Face is swollen and flushed red with feeling of irritation
NIL ITCHING AND REDNESS ON THE CHEEKS 018 RECOVERED
NIL RED PATCHES ON CHEEKS 005 RECOVERED
NIL LIPS SWELL 007 RECOVERED
NIL REDNESS AND PIMPLES ON THE FACE 005 RECOVERED
NIL REDNESS AND PIMPLES ON THE FACE 006 RECOVERED
NIL ITCHING ON THE CHEEKS 013 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 005 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 013 RECOVERED
NIL RASHES ON THE CHEEKS 006 RECOVERED
NIL STINGING AND REDNESS ON THE CHEEKS 005 RECOVERED
NIL STINGING AND REDNESS ON THE CHEEKS 018 RECOVERED
NIL REDNESS AND ITCHING ON THE CHEEKS 005 RECOVERED
NIL REDNESS AND ITCHING ON THE CHEEKS 013 RECOVERED
NIL REDNESS AROUND EYE AREA 005 RECOVERED
NIL SWELLING AND REDNESS ON THE CHEEKS 005 RECOVERED
NIL SWELLING AND REDNESS ON THE CHEEKS 007 RECOVERED
NIL ITCHING AND REDNESS ON THE LIPS 005 RECOVERED
NIL ITCHING AND REDNESS ON THE LIPS 013 RECOVERED
NIL RASHES AND ITCHING ON THE FACE 006 RECOVERED
NIL RASHES AND ITCHING ON THE FACE 013 RECOVERED
NIL ITCHING ON THE FACE 013 RECOVERED
NIL RASHES AND ITCHING ON THE CHEEKS 006 RECOVERED
NIL RASHES AND ITCHING ON THE CHEEKS 013 RECOVERED
NIL ITCHING ON THE SCALP 013 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL RASHES AND ITCHING ON THE FACE 006 RECOVERED
NIL RASHES AND ITCHING ON THE FACE 013 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL 007 RECOVERED
NIL 013 RECOVERED
SWELLING, ITCHING AND RASHES ON THE FACE
SWELLING, ITCHING AND RASHES ON THE FACE
NIL 006 RECOVERED
NIL RASHES ON THE CHEEKS 006 RECOVERED
NIL BUMPS ON THE CHEEKS 006 RECOVERED
NIL REDNESS AND BUMPS ON CHEEKS 005 RECOVERED
NIL REDNESS AND BUMPS ON CHEEKS 006 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL REDNESS AND ITCHING ON THE CHEEKS 005 RECOVERED
NIL REDNESS AND ITCHING ON THE CHEEKS 013 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL ITCHING ON THE FACE 013 RECOVERED
NIL RASHES ON THE CHEEKS 006 RECOVERED
NIL REDNESS AND SWOLLEN EYES 005 RECOVERED
NIL REDNESS AND SWOLLEN EYES 007 RECOVERED
NIL BURNING SENSATION ON FACE 020 RECOVERED
SWELLING, ITCHING AND RASHES ON THE FACE
NIL ITCHING ON FACE 013 RECOVERED
NIL RASHES AND ITCHING ON THE CHEEKS 006 RECOVERED
NIL RASHES AND ITCHING ON THE CHEEKS 013 RECOVERED
NIL 005 RECOVERED
NIL 007 RECOVERED
NIL RASHES ON THE FACE 006 RECOVERED
NIL BREAKOUTS ON THE FACE 006 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 005 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 013 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 005 RECOVERED
NIL ITCHING AND REDNESS ON THE CHEEKS 013 RECOVERED
NIL RASHES ON THE FACE 006 RECOVERED
NIL 007 RECOVERED
NIL 013 RECOVERED
REDNESS AND SWELLING ON THE EYE AREA
REDNESS AND SWELLING ON THE EYE AREA
SWELLING AND ITCHING ON THE EYE AREA
SWELLING AND ITCHING ON THE EYE AREA
35 005 FAVORABLE
35 009 FAVORABLE
35 018 FAVORABLE
54 018 FAVORABLE
48 005 FAVORABLE
77 005
54 007
54 020
ERYTHEMA AND DRYNESS ON THE FACE WITH STINGING AND HEAT SENSATION ON THE FACE AND EYES . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL HOURS. APLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND DRYNESS ON THE FACE WITH STINGING AND HEAT SENSATION ON THE FACE AND EYES . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL HOURS. APLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND DRYNESS ON THE FACE WITH STINGING AND HEAT SENSATION ON THE FACE AND EYES . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL HOURS. APLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
STINGIND SENSATION ON THE EYELIDS .APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND REDNESS ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND REDNESS ON THE FACE . APPEARED AFTER THE SECOND APPLICATION AND REMAINED SEVERAL DAYS (15 DAYS). APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
FAVORABLE, AFTER 15 DAYS
EYELID SWELLING AND TICKLING APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED; MEDICAL TREATMENT :EYE CREMA WITH TRIAMCINOLONE ACETONIDE AND NEOMYCINE SULFATE
FAVORABLE AFTER THE MEDICAL FREATMENT
EYELID SWELLING AND TICKLING APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED; MEDICAL TREATMENT :EYE CREMA WITH TRIAMCINOLONE ACETONIDE AND NEOMYCINE SULFATE
FAVORABLE AFTER THE MEDICAL FREATMENT
70 005 FAVORABLE
60 005 FAVORABLE
60 006 FAVORABLE
65 005 FAVORABLE
65 010 FAVORABLE
57 007 FAVORABLE
49 005 FAVORABLE
49 009 FAVORABLE
ERYTHEMA AND REDNESS ON THE FACE . APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA REDNESS AND PIMPLES ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA REDNESS AND PIMPLES ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA REDNESS AND DESQUAMATION ON THE FACE . APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA REDNESS AND DESQUAMATION ON THE FACE . APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
OEDEMA AND SWELLING ON A LARGE AREA OF THE FACE APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
ERYTHEMA REDNESS AND EYE REDNESS ON A LARGE ZONE OF THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED -SHE TRIED TO USE IT 3 TIMES BUT THE SYMPTOMS BECAME WORSE. SO SHE STOPPED DEFINITLY.NO MEDICAL TREATMENT NECESSARY
DESQUAMATION OF THE LIPS APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY . APPLICATIONS WERE STOPPED - NO MEDICAL TREATMENT NECESSARY
54 005 FAVORABLE
58 005 FAVORABLE
60 005 FAVORABLE
36 018
36 015
76 005 FAVORABLE
76 010 FAVORABLE
46 005 unknown
ERYTHEMA AND REDNESS ON THE FACE . APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS . APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
DESQUAMATION OF THE LIPS APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY . APPLICATIONS WERE STOPPED - NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND REDNESS ON A LARGE AREA OF THE FACE . APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LASTMORE THAN ONE DAY APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
STINGING OF THE EYELIDS EDGE OF THE EYELIDS IS PAINFULL AND THE INTERNAL CORNER OF THE EYES IS RED APPEARED MORE THAN 24 HOURS AFTER SEVERAL APPLICATIONS , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
FAVORABLE AFTER SEVERAL DAYS
STINGING OF THE EYELIDS EDGE OF THE EYELIDS IS PAINFULL AND THE INTERNAL CORNER OF THE EYES IS RED APPEARED MORE THAN 24 HOURS AFTER SEVERAL APPLICATIONS , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED;NO MEDICAL TREATMENT NECESSARY
FAVORABLE AFTER SEVERAL DAYS
ERYTHEMA AND DESQUAMATION ON A LARGE AREA OF THE FACE APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED - NO MEDICAL TREATMENT NECESSARY
ERYTHEMA AND DESQUAMATION ON A LARGE AREA OF THE FACE APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED - NO MEDICAL TREATMENT NECESSARY
ERYTHEMA PIMPLES AND SKIN DRYNESS ON A LARGE AREA OF THE FACE;APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED -SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
46 006 unknown
46 009 unknown
53 006 FAVORABLE
53 015 FAVORABLE
40 005 FAVORABLE
ERYTHEMA PIMPLES AND SKIN DRYNESS ON A LARGE AREA OF THE FACE;APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED -SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
ERYTHEMA PIMPLES AND SKIN DRYNESS ON A LARGE AREA OF THE FACE;APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST ONE DAY APPLICATIONS WERE STOPPED -SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
ACNE AND PAIN ON A MEDIUM AREA OF THE FACE;APPEARED AFTER SEVERAL APPLICATIONS (3 or 4 days) AND REACTION APPEARED MORE THAN 24 HOURS AFTER THE LAST APPLICATION;APPLICATIONS WERE STOPPED;REACTION DISAPPEARED 3 WEEKS AFTER THE STOP; NO MEDICAL TREATMENTKNOWN ALLERGY TO IODINE
ACNE AND PAIN ON A MEDIUM AREA OF THE FACE;APPEARED AFTER SEVERAL APPLICATIONS (3 or 4 days) AND REACTION APPEARED MORE THAN 24 HOURS AFTER THE LAST APPLICATION;APPLICATIONS WERE STOPPED;REACTION DISAPPEARED 3 WEEKS AFTER THE STOP; NO MEDICAL TREATMENTKNOWN ALLERGY TO IODINE
ERYTHEMA PIMPLES ON A MEDIUM AREA OF THE FACE;APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED -REACTIONS DISAPPEARED SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
40 006 FAVORABLE
96 005 FAVORABLE
45 005 FAVORABLE
45 013 FAVORABLE
005
007
40+ 005
ERYTHEMA PIMPLES ON A MEDIUM AREA OF THE FACE;APPEARED MORE THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY APPLICATIONS WERE STOPPED -REACTIONS DISAPPEARED SEVERAL REACTIONS WITH COMPETITOR PRODUCTS
STRONG ERYTHEMA ON A LARGE AREA OF THE FACE;APPEARED LESS THAN ONE HOUR AFTER THE 1ST APPLICATION , REACTION LAST MORE THAN ONE DAY. APPLICATIONS WERE STOPPED -REACTIONS DID NOT DISAPPEARED COMPLETELY BUT WERE LESS STRONGSEVERAL REACTIONS WITH ORLANE PRODUCTS
ERYTHEMA AND ITCHING ON THE EYELIDS;APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED -REACTIONS DISAPPEARED
ERYTHEMA AND ITCHING ON THE EYELIDS;APPEARED LESS THAN 24 HOURS AFTER THE 1ST APPLICATION , REACTION LAST SEVERAL HOURS. APPLICATIONS WERE STOPPED -REACTIONS DISAPPEARED
ERYTHEMA AND OEDEMA ON THE FACE APPEARED AFTER SEVERAL APPLICATIONS. REACTION DID NOT DISAPPEAR AFTER STOP OF USE BUT ONLY AFTER MEDICAL TREATMENT.
FAVORABLE AFTER THE MEDICAL FREATMENT
ERYTHEMA AND OEDEMA ON THE FACE APPEARED AFTER SEVERAL APPLICATIONS. REACTION DID NOT DISAPPEAR AFTER STOP OF USE BUT ONLY AFTER MEDICAL TREATMENT.
FAVORABLE AFTER THE MEDICAL FREATMENT
ITCHING AND REDNESS APPEARED ON THE FACE FROM THE FIRST APPLICATION.REDNESS AND SENSATION OF WARMTH STILL REMAIN 1 MONTH AFTER STOP OF USE.
Redness and sensation of warmth still remain 1 month after stop of use.
40+ 013
n/aItchness and blemishes
011 Unknown
n/aItchness and blemishes
013 Unknown
n/a 005 Unknown
n/a 010 Unknown
n/a 013 Unknown
n/aDry and peeling
009 Unknown
n/aDry and peeling
010 Unknown
Itchy around the lips013 Unknown
n/aDry and peeling
009 Unknown
n/aDry and peeling
010 Unknown
n/aDry and peeling
009 Unknown
n/aDry and peeling
010 Unknown
n/aItchness and redness
005 Unknown
n/aItchness and redness
013 Unknown
n/aBlemishes and redness
005 Unknown
n/aBlemishes and redness
011 Unknown
n/aItchy and redness
013 Unknown
ITCHING AND REDNESS APPEARED ON THE FACE FROM THE FIRST APPLICATION.REDNESS AND SENSATION OF WARMTH STILL REMAIN 1 MONTH AFTER STOP OF USE.
Redness and sensation of warmth still remain 1 month after stop of use.
Peeling and itchy with redness
Peeling and itchy with redness
Peeling and itchy with redness
n/aItchy and redness
005 Unknown
n/a 007 Unknown
n/a 005 Unknown
n/a 009 Unknown
n/a 007 Unknown
n/a 007 Unknown
n/aredness
005 Unknown
n/aredness
005 Unknown
35 Iching on the cheek 013
29 Dry , Chap Lip 009
29 Dry , Chap Lip 020
55 Iching on the cheek 013
50 Redness, rough skin 005
50 Redness, rough skin 020
34 Rash on the cheek 006
43 Rash on the chin,forehead 006
Swelling around eyes and redness
Swelling around eyes and redness
not satisfied with the product, make her skin dry
Swelling around eye, cheek & hair line
Swelling around eye, cheek & hair line
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
31 Breakout 006
25 Breakout 006
32 Rash on the cheek 006
39 Rash around the eyes 006
50 Iching on the cheek 013
013 Unknown
005 Unknown
007 Unknown
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Recovered(Recovering)
Unknown Itching, Redness, Swelling and Skin Dryness
Unknown Itching, Redness, Swelling and Skin Dryness
Unknown Itching, Redness, Swelling and Skin Dryness
009 Unknown
013 Unknown
005 Unknown
007 Unknown
Unknown Itching, Redness, Swelling and Skin Dryness
Unknown Itching, Redness, Swelling and Skin Dryness
Unknown Itching, Redness, Swelling and Skin Dryness
Unknown Itching, Redness, Swelling and Skin Dryness
009 Unknown
48 breakouts 007 Unknown
59 007 Unknown
006 Unknown
64 013 Unknown
64 006 Unknown
64 007 Unknown
006 Unknown
005 Unknown
006 Unknown
013 Unknown
006 Unknown
013 Unknown
009 Unknown
009 Unknown
45 006 Unknown
Unknown Itching, Redness, Swelling and Skin Dryness
Swelling
Unknown Rash
itching, rash, swelling
itching, rash, swelling
itching, rash, swelling
Unknown pimples
Unknown redness, itching,rash
Unknown redness, itching,rash
Unknown redness, itching,rash
Unknown rash, itching
Unknown rash, itching
unknown dryness
unknown dryness
rash
31 013 Unknown
31 005 Unknown
Unknown 020 Unknown
47 006 Unknown
47 018 Unknown
47 006 Unknown
47 018 Unknown
47 006 Unknown
47 018 Unknown
Unknown
46 006 Unknown
46 010 Unknown
Swelling 007 Unknown
itching, redness
itching, redness
(Allergic reaction)
pimples, burning
pimples, burning
pimples, burning
pimples, burning
pimples, burning
pimples, burning
Infection? Recovered(Recovering)
pimples, peeling
pimples, peeling
unknown
Comments Assessment
Seriousness
1/12/2010 Not serious Compatible
1/12/2010 Not serious Compatible
3/19/2010 Not serious Compatible
3/19/2010 Not serious Compatible
3/19/2010 Not serious Compatible
3/19/2010 Not serious Compatible
Refund 1/22/2010 Not serious Compatible
Refund 1/22/2010 Not serious Compatible
Exchange 1/22/2010 Not serious Compatible
Exchange 1/22/2010 Not serious Compatible
Exchange 1/22/2010 Not serious Compatible
3/8/2010 Not serious Compatible
3/8/2010 Not serious Compatible
Exchange 2/19/2010 Not serious Compatible
Exchange 2/19/2010 Not serious Compatible
End Date Status Chronology
compatibleMedical investigation and/or rechallenge
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
After using other companies' products, skin has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once.
equivocal/ not performed
After using other companies' products, skin has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once.
equivocal/ not performed
After using other companies' products, skin has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once.
equivocal/ not performed
After using other companies' products, skin has become sensitive due to skin trouble. Refund and provide medical expense of dermatology for once.
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Exchange and provide medical expense of dermatology for four time.
equivocal/ not performed
Exchange and provide medical expense of dermatology for four time.
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Exchange 2/19/2010 Not serious Compatible
Exchange 2/19/2010 Not serious Compatible
Exchange 2/19/2010 Not serious Compatible
Exchange 2/19/2010 Not serious Compatible
Refund 3/7/2010 Not serious Unknown
Refund 3/7/2010 Not serious Unknown
Refund 3/7/2010 Not serious Unknown
Refund 3/12/2010 Not serious Compatible
Refund 3/12/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
Not serious Compatible
3/24/2010 Not serious Unknown
3/24/2010 Not serious Unknown
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Because of purchasing on internet, can not verify either refund or exchange.
equivocal/ not performed
After using a sample, skin trouble is occurred. Can not verify the manufacture's serial number because a customer did not bring a sample package.
equivocal/ not performed
After using a sample, skin trouble is occurred. Can not verify the manufacture's serial number because a customer did not bring a sample package.
equivocal/ not performed
Exchange 3/24/2010 Not serious Compatible
Exchange 3/25/2010 Not serious Compatible
Exchange 3/25/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/20/2010 Not serious Compatible
4/22/2010 Not serious Compatible
Exchange 4/14/2010 Not serious Compatible
Exchange 4/14/2010 Not serious Compatible
Refund 4/15/2010 Not serious Compatible
Refund 4/15/2010 Not serious Compatible
5/18/2010 Not serious Compatible
5/18/2010 Not serious Compatible
5/18/2010 Not serious Compatible
5/18/2010 Not serious Compatible
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Refundsubmitted medical certification, but did n't want to medical expense.
equivocal/ not performed
Supportive/ positive
Supportive/ positive
equivocal/ not performed
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
Refund 5/10/2010 Not serious Compatible
5/3/2010 Not serious Compatible
5/3/2010 Not serious Compatible
5/31/2010 Not serious Compatible
5/31/2010 Not serious Compatible
Exchange 6/9/2010 Not serious Compatible
5/31/2010 Not serious Compatible
6/21/2010 Not serious Compatible
6/21/2010 Not serious Compatible
Exchange 5/19/2010 Not serious Compatible
Exchange 5/19/2010 Not serious Compatible
6/14/2010 Not serious Compatible
6/14/2010 Not serious Compatible
6/14/2010 Not serious Compatible
6/14/2010 Not serious Compatible
Refund 5/28/2010 Not serious Compatible
Refund 5/28/2010 Not serious Compatible
Refund 6/5/2010 Not serious Compatible
equivocal/ not performed
after the refund, brought an application to head office for medical treatment which however did not proceed as the customer's skin condition was improved.
equivocal/ not performed
after the refund, brought an application to head office for medical treatment which however did not proceed as the customer's skin condition was improved.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for once.
equivocal/ not performed
equivocal/ not performed
purchase on internet. After use, trouble occurred, and request medical expense.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
Refund and provide medical expense of dermatology for once.
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
purchase on internet. Provide medical expense of dermatology for once.
equivocal/ not performed
purchase on internet. Provide medical expense of dermatology for once.
equivocal/ not performed
Exchange and provide medical expense of dermatology for two time.
equivocal/ not performed
Exchange and provide medical expense of dermatology for two time.
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Refund 6/4/2010 Not serious Unknown
Refund Not serious Unknown
Exchange 6/23/2010 Not serious Unknown
Exchange 6/23/2010 Not serious Unknown
Exchange 6/23/2010 Not serious Unknown
Exchange 6/23/2010 Not serious Unknown
Exchange 6/10/2010 Not serious Compatible
Exchange 6/10/2010 Not serious Compatible
Exchange 6/10/2010 Not serious Compatible
8/25/2010 Not serious Compatible
8/25/2010 Not serious Compatible
8/25/2010 Not serious Compatible
8/25/2010 Not serious Compatible
8/25/2010 Not serious Compatible
8/25/2010 Not serious Compatible
7/26/2010 Not serious Compatible
7/26/2010 Not serious Compatible
Exchange 6/21/2010 Not serious Compatible
Exchange 6/21/2010 Not serious Compatible
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
After going dermatology due to skin truble, request for refund and medical expense
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
Refund and provide medical expense of dermatology for five time.
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
Exchange 6/21/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
Refund 6/26/2010 Not serious Compatible
NIL 24.12.09 Not serious
NIL 24.12.09 Not serious
NIL 10.02.10 Not serious
NIL 10.02.10 Not serious
NIL 18.03.10 Not serious
NIL 13.01.10 Not serious
NIL 13.01.10 Not serious
NIL 22.02.10 Not serious
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
equivocal/ not performed
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
NIL 22.02.10 Not serious
NIL 31.01.10 Not serious
NIL Feb-10 Not serious
NIL 19.03.10 Not serious
NIL 19.03.10 Not serious
NIL 7.01.10 Not serious
NIL 7.01.10 Not serious
NIL 7.01.10 Not serious
NIL 3.03.10 Not serious
NIL 1.01.10 Not serious
NIL 1.01.10 Not serious
NIL 8.01.10 Not serious
NIL 8.01.10 Not serious
NIL 7.02.10 Not serious
NIL 23.02.10 Not serious
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
NIL 23.02.10 Not serious
NIL 15.01.10 Not serious
NIL 15.01.10 Not serious
NIL 2.02.10 Not serious
NIL 2.02.10 Not serious
NIL Apr-10 Not serious
NIL 1.01.10 Not serious
NIL 1.01.10 Not serious
NIL 21.05.10 Not serious
NIL 14.05.10 Not serious
NIL 7.05.10 Not serious
NIL 7.05.10 Not serious
NIL 11.04.10 Not serious
NIL 21.04.10 Not serious
NIL 21.04.10 Not serious
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
NIL 21.04.10 Not serious
NIL 26.03.10 Not serious
NIL Mar-10 Not serious
NIL 5.05.10 Not serious
NIL 5.05.10 Not serious
NIL 27.04.10 Not serious
NIL 13.07.10 Not serious
NIL 13.07.10 Not serious
NIL 16.07.10 Not serious
NIL 21.07.10 Not serious
NIL MAR Not serious
NIL 17.03.10 Not serious
NIL 13.05.10 Not serious
NIL 13.05.10 Not serious
NIL 26.06.10 Not serious
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
NIL 6.06.10 Not serious
NIL 14.07.10 Not serious
NIL 14.07.10 Not serious
NIL 16.05.10 Not serious
NIL 16.05.10 Not serious
NIL 20.07.10 Not serious
NIL 26.07.10 Not serious
NIL 8.06.10 Not serious
NIL 8.06.10 Not serious
NIL 8.06.10 Not serious
NIL 8.06.10 Not serious
NIL 17.04.10 Not serious
NIL 12.08.10 Not serious
NIL 12.08.10 Not serious
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
not clearly compatible
Non-supportive/negative
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y N
N Y/N
No, as the consumer did not want to have a patch test.
No, as the consumer did not want to have a patch test.
IN PROCESS (IRIS Ref. SHI 2010 / 4055. A patch test will be conducted)
N Y/N
n/a1/12/2010
Unknown
n/a1/12/2010
Unknown
n/a1/13/2010
Unknown
n/a1/13/2010
Unknown
n/a1/13/2010
Unknown
n/a 2/7/2010 Unknown
n/a 2/7/2010 Unknown
n/a 2/11/2010 Unknown
n/a 3/3/2010 Unknown
n/a 3/3/2010 Unknown
n/a 3/3/2010 Unknown
n/a 3/3/2010 Unknown
n/a 3/23/2010 Unknown
n/a 3/23/2010 Unknown
n/a 4/6/2010 Unknown
n/a 4/6/2010 Unknown
n/a 4/12/2010 Unknown
IN PROCESS (IRIS Ref. SHI 2010 / 4055. A patch test will be conducted)
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
n/a 4/12/2010 Unknown
n/a 4/15/2010 Unknown
n/a 4/15/2010 Unknown
n/a 4/9/2010 Unknown
n/a 4/21/2010 Unknown
n/a 4/21/2010 Unknown
n/a 6/10/2010 Unknown
n/a 7/1/2010 Unknown
Change Product 2010/1/24
Change Product 2010/3/8
Change Product 2010/3/8
Change Product 2010/2/18
Change Product 2010/3/13
Change Product 2010/3/13
Change Product 2010/7/4
Change Product 2010/6/25
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
equivocal/ not
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Change Product 2010/7/1
Change Product 2010/7/5
Change Product 2010/7/13
Change Product 2010/7/15
Change Product 2010/7/29
Unknown
Unknown
Unknown
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
Unknown
Unknown
Unknown
Unknown
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
The Customer was unable to produce evidence (pictures, doctor's note) to support her claim. As advised by our legal counsellors we informed the Customer that we had not had a similar complaint since the products had been launched in Canada. We also offered a refund provided the Customer returned the products to us with the receipt of purchase which she did.
Not serious
Compatible
equivocal/ not performed
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
Supportive/ positiveNot
seriousCompatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
Unknown
(From Consumer Center Tokyo)
Not serious
Compatible
Supportive/ positive(From Consumer Center
Tokyo)Not serious
Compatible
Supportive/ positiveNot
seriousCompatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
(From Consumer Center Tokyo)
Not serious
Compatible
equivocal/ not
Not serious
Compatible
equivocal/ not
Assessment
symptoms
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Very Likely NO
Evocative Very Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Very Likely NO
Evocative Very Likely NO
Evocative Likely NO
Evocative Likely NO
Causality (allergy related to product)
Report to the regulatory authority
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Unlikely NO
Evocative Unlikely NO
Evocative Unlikely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Very Likely NO
Evocative Very Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Not Evocative Unlikely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
Evocative Likely NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
symptoms NO
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Causality (allergy related to product)
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
yes
yes
yes
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y LIKELY N
Y
Y
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Unlikely no
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Not evocative
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Very Likely
Evocative No
Evocative No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Evocative Likely No
No
Evocative Likely No
Evocative Likely No
Evocative Likely No
Very Likely
Very Likely
Not evocative
Questionable
Summary of Health Related Complains (from 1/2010 to 6/2010)
Country Number of complains Number of casesERC 23 37ARC 16 36SS 43 67 person was at risk of death at the time of the event.)
SM 13 22ST 11 13VT 0 0indonesia 0 0SK 38 99total 144 274
Undesirable Event Number of cases Brand Number of cases005 Redness 86 SWL 71007 Swelling 59 BOP 30006 Papules/Pimples 49 STS 26013 Itching 32 SFS 18018 Stinging Sensation 14 AN 17009 Skin Dryness 13 STM 10010 Peeling 8 MQ 10015 pain/ache 2 RE 10011 Blemishes 2 SBN 7008 Blister 1 GSC 3020 Other 5 Other 72
total 271 total 129
･All complains were not serious*, such as redness, swelling and papules etc., and we had not seen the product that have many complains. ･Regarding the products that have same formulation as the products sold in Japan, there was no problem with them in Japan.
* "serious" is any nutoward medical occurrence that:
・Results in death,
・Is life threatening (the term life threatening refers to an event in which the
・Requires in-patient hospitalization, or
・Results in persistent or significant disability/incapacity
86
5949
32
14
138
Undesirable Event
Redness
Swelling
Papules/Pimples
Itching
Stinging Sensation
Skin Dryness
Peeling
pain/ache
Blemishes
Blister
Other
71
30
2618
1710
10
1073
72
Brand
SWL
BOP
STS
SFS
AN
STM
MQ
RE
SBN
GSC
Other
86
5949
32
14
138
Undesirable Event
Redness
Swelling
Papules/Pimples
Itching
Stinging Sensation
Skin Dryness
Peeling
pain/ache
Blemishes
Blister
Other
71
30
2618
1710
10
1073
72
Brand
SWL
BOP
STS
SFS
AN
STM
MQ
RE
SBN
GSC
Other
Shiseido CO., LTD.
All complains were not serious*, such as redness, swelling and papules etc., and we had not seen the product that have many complains. Regarding the products that have same formulation as the products sold in Japan, there was no problem with them in Japan.
Is life threatening (the term life threatening refers to an event in which the
