Welcome to JT FibreAll you need to know about your new

next generation Broadband

Welcome to the future of Broadband and Landline technology. Your home is now connected toJersey’s exciting new Fibre Broadband network.

This guide contains all the information you need

to ensure that your JT Fibre service and

equipment continue to provide you with a great

Broadband and Landline experience.

Getting started

Your wireless network name

Wireless security key

The engineer has connected one of your devices to your

new wireless network. If you have other devices that need

to access your wireless network, simply search for your

network name on your device and enter the security key

when prompted.

For further information on connecting additional devices

please visit www.jtglobal.com

Your JT Fibre Broadband service uses a unique username

and password to log you on to the Internet. These details

should only need to be entered onto the wireless router once

and the engineer will do this for you, but here they are for

your reference:

JT Fibre Broadband username

JT Fibre Broadband password

JT Fibre Broadband

Your new wireless router has been installed and configured by the engineer

but there is some information you need to know.

Your new equipmentIn addition to the wireless router an Optical Network

Termination (ONT) device has also been installed.

The ONT will require very little maintenance but there are

some important dos and don’ts you need to know:

• Do keep the ONT connected to

mains power at all times

• Don’t use water to clean the ONT

• Don’t cover or paint the ONT

• Don’t unplug the cables from the

ports on the side of the ONT

ONT

Further information

There are a number of lights on the ONT, which are used

to indicate if there are any problems with your service.

These are explained in the table on the right.

If you need to contact the JT Fault team please call

us on 882 882.

Indicator light

Status What it means What you should do

Power On The ONT is receiving power. -

Off The ONT is switched off or not receiving power.

Check the ONT is plugged in and switched on. You canalso check your batterybackup unit if you have one. If the light is still off please contact the JT Fault team.

Fibreuplink

OnThe Fibre link is active and working.

-

Off

The Fibre service isdisconnected or there is no power to the ONT.(All lights will be off ).

Check power is plugged in and switched on. If the lightis still off please contact the JT Fault team.

General status

On The data service is active. -

Off There is no service/Internet access.

Please contact the JT Fault team.

Phoneline On

The voice service is registered and should be working correctly.

-

Off There is a problem with the voice service.

Please contact the JT Fault team.

LAN-portsOn

The LAN cable is pluggedin and activated.

-

Off The port is not active ornothing is connected to the port.

If a cable is connected to the router, the router is on but the light is still off , please contact the JT Fault team.

Troubleshooting

JT Fibre BroadbandIf you are having any problems with your Fibre Broadband

connection or speed, you should reset the router by

switching it off for one minute then back on again.

This can resolve some issues.

If you are having issues with the speed of your service a

useful fault finding tool is a ‘Speed Test’. You can run a simple

Speed Test at http://speedtest.jtglobal.com

Please run the test a couple of times and record the results.

Variations in speed can be caused by different elements;

from your internal wiring to the website you are accessing.

They may also be temporary, but if the fault persists then

please contact us.

If after troubleshooting a fault still persists, please call us

on 882 882. Any information you can tell us, such as what

was happening at the time of the fault, will help us to

resolve the problem.

We endeavour to resolve faults as quickly as possible.

For details of repair times please see the Terms & Conditions

section on www.jtglobal.com

There are a number of lights on the router, which are used

to indicate if there are any problems with your Broadband

service. These are explained below.

Indicator light

Status What it means What you should do

Power Green The router is receiving power. -

Red Not ready, boot in progress. Wait until light turns green.

Flashing Red

Upgrading or connecting. Wait until light turns green.

Off The router is not receiving power.

Check the router is plugged in and switched on. If thelight is still off please contact the JT Fault team.

Internet

WWWOn

Connection to Internet established.

-

Off Not connected.If there is no light please contact the JT Fault team.

Wireless

WAN

On Wireless function enabled. -

Off No link established.Tap green button on side of router to turn wireless on.

If you need to contact the JT Fault team please call us on

882 882.

What do I do if I move house? The Fibre router and ONT should stay in the property they were installed in. If you are moving to a new house that is already connected to Fibre, a router and ONT should already be in place and your services will simply be transferred. If your new house hasn’t been connected to Fibre yet, but is in a Fibre ready area, we can arrange to install this for you.

You may move to an area of the island where Fibre is currently unavailable. In this scenario your service will be moved to the equivalent copper Broadband service. When you call to arrange moving your phone line we will be able to confirm if Fibre is available in the area you are moving to.

To arrange moving your services please call us on 882 882.

What do I do if the ONT or router gets damaged? If your router, ONT or any cabling gets damaged you must call the JT Fault team on 882 882. An engineer visit will be required to assess the damage and carry out any repairs. There may be charges

for any repairs or replacements that need to be carried out.

Is the fibre cable safe? Fibre cables do not conduct electricity but there are other safety concerns associated with handling them. Fibre cables contain a very strong intense light beam, so if the cable is broken or tampered with you should never look directly into the end of it. Please also be aware that this light is invisible (infrared), so you should assume that the light is always present.

If the fibre cable is broken, either externally or internally, please contact the JT Fault team on 882 882.

Can I connect other devices to the unused ports on the ONT? The ports on the side of the ONT are assigned to specific services and the engineer will connect your router and Landline connection to the correct ports. Plugging equipment into any of the other ports will not cause any damage but the device will not function.

Can I install additional cabling in my home? Yes, you can install additional cabling in your home if you require it. It is recommended that any internal cabling that will be used for data services such as Broadband is of Cat6 standard or greater.

If I’m going away, can I unplug the equipment to save power? Yes. If you’re going to be away from your house for a period of time you can unplug the ONT, router and if you have one, the battery backup unit.

Please note if you do have a battery backup unit and you switch the ONT off you must also switch the battery backup unit off in order to prevent it from activating.

Your services will automatically reconnect when the equipment is turned back on.

FAQ’s

Can I use my phone in a power cut? The ONT requires power to operate so in the event of a power cut your Landline will not work unless you have a battery backup unit installed.

Battery backup is an optional extra and will not be provided in each installation but can be purchased. If you have a Community Alarm from JT then a battery backup unit will be provided free of charge.

If you do have a battery backup unit you will also need a suitable phone to ensure your Landline service is maintained if there is a power cut. DECT phones and Broadband routers will not function as they also require power to operate.

My router isn’t working anymore? As part of your JT Fibre plan we have provided you with a new Tilgin wireless router. This is the router that must be used with JT Fibre. If you’re using a different router this may be the reason why your router isn’t working.

Please refer to the ‘Troubleshooting’ section for some tips.

Why is my Wi-Fi speed slower than the service I’m paying for? The speed you receive over a wireless network is affected by different factors, such as distance from the router, the environment in your house (e.g. granite walls) and other devices that may interfere with the signal (e.g. wireless doorbells and baby monitors). To ensure the best possible speeds are maintained it’s always advisable to connect devices via Ethernet cabling.

Please be aware that higher speed services such as 100Mb and 1Gb will not distribute at full bandwidth over a wireless connection.

Are Advanced services still available on my Landline?You can enhance your Landline with a number of differentAdvanced services. For a detailed list of the services available please visit www.jtglobal.com/fibre

Download speeds With JT Fibre you can download a song in seconds, stream

HD videos in an instant and even watch 3D movies online.

To help give you an idea of what your JT Fibre plan can do,

here are a few examples of the average download times of

some popular content files.

JT Fibre plans

These timings are indicative and should be used only as a guide; a number

of factors can affect the actual speeds experienced.

Speed of Broadband

DownloadSize

of file2Mb 50Mb 1Gb

Music track 4MB 16s 0.6s 0.03s

Album –10 tracks

40MB 2m 36s 6s 0.3s

5 minute video

30MB 1m 57s 5s 0.2s

2 hour movie (SD)

1 –1.5GB

1hr37m 39s

4m 12s

2 hour movie (HD)

3 –4.5GB

4hrs22m 58s

12m 36s

1 hour TV Programme (SD)

1GB1hr

5m 6s2m 40s 8s

1 hour TV Programme (HD)

2 –2.5GB

2hrs26m 29s

6m 18s

Experience faster speeds Don’t forget, you can easily upgrade your service to one of our

higher speed plans by calling us on 882 882. Choose a plan

that suits your lifestyle, whether you want to download HD films

and game online, or simply increase the speed and reliability of

your Broadband.

Additional usage outside of peak time allowance is charged at 30p per GB. Peak

usage is during the hours of 8am and midnight. Usage is UNLIMITED during the off

peak hours of midnight and 8am.

JT

Fibre

Plan

Download

speed

Upload

speed

Peak

time

usage

Off peak

usage

Standard

monthly

price

1Gb 1 Gbit/s 100 Mbit/s 100GB UNLIMITED £59.99

100Mb 100 Mbit/s 20 Mbit/s 100GB UNLIMITED £44.99

50Mb 50 Mbit/s 1 Mbit/s 80GB UNLIMITED £29.99

8Mb 8 Mbit/s 640 Kbit/s 40GB UNLIMITED £27.99

4Mb 4 Mbit/s 512 Kbit/s 20GB UNLIMITED £22.99

2Mb 2 Mbit/s 384 Kbit/s 10GB UNLIMITED £17.99

ne of our

a plan

d HD films

liability of

. Peak

ing the off

Standard

monthly

price

£59.99

£44.99

£29.99

£27.99

£22.99

£17.99

Get even more from JT Fibre

Make your TV extraordinary YouView is an easy to use TV service that combines all the

best digital channels, seven day catch up TV services and on

demand content, all in one subscription free box.

By simply connecting a YouView set top box to your JT Fibre

Broadband and your TV aerial you can:

YouView is available FREE on 100Mb and 1Gb JT Fibre

plans when you sign up for 24 months. Visit us in store to

experience this new way to view.

Retail price:

YouView Box 500GB £249. YouView Box 1TB £299.

Watch, pause, rewindand record in HD

Catch up on the last 7 days with BBC iPlayer, 4oD, ITV Player and more

View all local free to air digital channels and films on demand

JT’s new Online Backup service is a safe and secure wayof keeping a copy of all your irreplaceable files. Automatic backup All your files will be automatically backed up

from your home computer

Easy restore Access your files from any Internet enabled

computer, so they can be easily restored

Access anywhere With apps available for Apple, Android and

Blackberry, you can access your files on themove from your smartphone or tablet

Online Backup is available with all JT Fibre plans andcosts just £3.55 a month. To add the Channel Island’sfi rst and only Online Backup service to your JT Fibre plan simply visit www.jtglobal.com/backup

Keep what’s important safe The more we all do online and store on our computers,the more we need to think about how we protect all ofthose valuable photos, documents and information.

For terms and conditions visit www.jtglobal.com/fibre

ContactIf you have any questions regarding your

service you can contact us by calling

882 882 or emailing home@jtglobal.com