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TABLE 1
AGE OF THE RESPONDENT
S.NO AGE GROUP NO OF
RESPONDENTS
PERCENTAGE
1
BELOW 20 YEARS 12 16%
2
20-25 YEARS 30 40%
3
25-30 YEARS 18 24%
4
ABOVE 30 YEARS 15 33%
TOTAL 75 100
INTERPRETATION
From the above table it is clear that , 16% of the
respondents were in the age group of less than 20 years , 40% of the
respondents were in the age group of 20-25 years ,24% of the
respondents were in the age group of 25-30 years , 33% of the
respondents were in the age group of more than 30 years
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CHART 1
AGE OF THE RESPONDENT
BELOW 20 YEARS
14%
20-25 YEARS
36%
25-30 YEARS
21%
ABOVE 30 YEARS29%
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TABLE 2
OCCUPATION OF THE RESPONDENT
S.NO OCCUPATION
NO OF
RESPONDENTS PERCENTAGE
1 STUDENT 25 33.3%
2 BUSINESS 25 33.3%
3 PROFESSION 19 25.3%
4 OTHER 06 8%
TOTAL 75 100%
INTERPRETATION
From the above table it is clear that , 33.3% of the
respondents were students , 33.3% of the respondents were business
as their occupation , 25.3% of the respondents were professionals, 8%
of the respondents were other occpation.
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CHART 2
OCCUPATION OF THE RESPONDENT
33.30% 33.30%
25.30%
8%
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TABLE 3
INCOME GROUP OF THE RESPONDENT
S.NO INCOME GROUP
NO OF
RESPONDENTS PERCENTAGE
1 2000-4000 10 13.3%
2 4000-6000 13 17.3%
3 6000-10000 20 26.7%
4 10000 ABOVE 32 42.7%
TOTAL 75 100%
INTERPRETATION
From the above table it is clear that , 13.3% of the
respondents were in the income group of2000-4000,17.3% of the
respondents were in the income group of4000-6000,26.7% of the
respondents were in the income group of 6000-10000, 42.7% of the
respondents were in the income group of more than 10000 rupees per
month.
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I E P E ESP E
13.30%
17.30%
26.70%
42.70%
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TABLE 4
MARITIAL STATUS OF THE RESPONDENT
S.NO MARITIAL STATUS NO OF
RESPONDENTS
PERCENTAGE
1 MARRIED 35 46.7%
2 UNMARRIED 40 53.3%
75 100
INTERPRETATION:
The above table shows that 46.7% of the
respondent were married , 53.3% of the respondent were unmarried.
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CHART 4
MARITIAL STATUS OF THE RESPONDENT
47
53
MARRIED UNMARRIED
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TABLE 5
QUALIFICATION OF THE RESPONDENT
S.NO INCOME GROUP
NO OF
RESPONDENTS PERCENTAGE
1 SSLC 2 2.6%
2 PLUS 2 11 14.7%
3 GRADUATION 51 68%
4 OTHER 11 14.7%
TOTAL 75 100%
INTERPRETATION
From the above table it is clear that , 2.6% of the
respondents were completed sslc , 14.7% of the respondents were
completed their plus two , 68% of the respondents were completed their
graduation , 14.7% of the respondents were noted as others towards
their qualification.
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I E P E ESP E
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
0.00%
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TABLE 6
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON FREE SERVICE
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 42 56%
2 SATISFIED 17 22.7%
3 NOT SATISFIED 9 12%
4 DISSATISFIED 7 9.3%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 56% of
the respondents were highly satisfied towards the perception on free
service, 22.7% of the respondents were satisfied towards the perception
on free service,, 12% of the respondents were neutral towards the
perception on free service, 9.3% of the respondents were dissatisfied
towards the perception on free service.
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CHART
EVE SATIS ACTI THE RESP E TTOWARDS
PERCEPTIONON REE SERVICE
56%
22.70%
12%9.30%
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TABLE 7
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON PAID SERVICES
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 18 24%
2 SATISFIED 29 38.6%
3 NEUTRAL 14 18.7%
4 DISSATISFIED 14 18.7%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 24% of
the respondents were highly satisfied towards the perception on paid
services, 38.6% of the respondents were satisfied towards the
perception on paid services , 18.7% of the respondents were neutral
towards the perception on paid services , 18.7% of the respondents
were dissatisfied towards the perception on paid services.
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CHART 7
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON PAID SERVICES
HIGHLY
S
TISFIE
24
S
TISFIE
38
NEUTR
L
19
ISS
TISFIE
19
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TABLE 8
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON INSURANCE PAYMENT
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 16 21.3%
2 SATISFIED 28 37.3%
3 NEUTRAL 21 28%
4 DISSATISFIED 10 13.3%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 21.3%
of the respondents were highly satisfied towards the perception on
insurance payment, 37.3% of the respondents were satisfied towards
the perception on insurance payment, 28% of the respondents were
neutral towards the perception on insurance payment, 13.3% of the
respondents were dissatisfied towards the perception on insurance
payment.
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CHART 8
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON INSURANCE PAYMENT
HIHLY
SATISFIED
21%
SATISFIED
38%
NEUTRAL
28%
DISSATISFIED
13%
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TABLE 9
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON ROAD TAX PAYMENT
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 32 42.7%
2 SATISFIED 19 25.3%
3 NEUTRAL 20 26.7%
4 DISSATISFIED 4 5.3%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 42.7%
of the respondents were highly satisfied towards the perception on road
tax payment, 25.3% of the respondents were satisfied towards the
perception on road tax payment,, 26.7% of the respondents were neutral
towards the perception on road tax payment, 5.3% of the respondents
were dissatisfied towards the perception on road tax payment.
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CHART 9
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON ROAD TAX PAYMENT
42.70
25.30
26.70
5.30
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TABLE 10
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON VEHICLE LOANS
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 25 33.3%
2 SATISFIED 13 17.3%
3 NEUTRAL 26 34.7%
4 DISSATISFIED 11 14.7%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 33.3%
of the respondents were highly satisfied towards the perception on
vehicle loans , 17.3% of the respondents were satisfied towards the
perception on vehicle loans, 34.7% of the respondents were neutral
towards the perception on vehicle loans, 14.7% of the respondents were
dissatisfied towards the perception on vehicle loans.
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CHART 10
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON VEHICLE LOANS
\
HIHLY
SATISFIED
33%
SATISFIED
17%
NEUTRAL
35%
DISSATISFIED
15%
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TABLE 11
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON FREE SPARE PARTS
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 24 32%
2 SATISFIED 12 16%
3 NEUTRAL 22 29.3%
4 DISSATISFIED 17 22.7%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 32% of
the respondents were highly satisfied towards the perception on free
spare parts, 16% of the respondents were satisfied towards the
perception on free spare parts, 29.3% of the respondents were neutral
towards the perception on free spare parts, 22.7% of the respondents
were dissatisfied towards the perception on free spare parts.
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CHART 11
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON FREE SPARE PARTS
.
32%
16%
29.30%
22.70%
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TABLE 12
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 28 37.3%
2 SATISFIED 12 16%
3 NEUTRAL 24 32%
4 DISSATISFIED 11 14.7%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 37.3%
of the respondents were highly satisfied towards the perception on
behaviour of service persons, 16% of the respondents were satisfied
towards the perception on behaviour of service persons,, 32% of the
respondents were neutral towards the perception on behaviour of
service persons, 14.7% of the respondents were dissatisfied towards the
perception on behaviour of service persons.
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TABLE 12
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS
.
HIHLY
SATISFIED
37%
SATISFIED
16%
NEUTRAL
32%
DISSATISFIED
15%
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TABLE 13
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON SERVICE CAMPS
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 33 44%
2 SATISFIED 13 17.3%
3 NEUTRAL 22 29.3%
4 DISSATISFIED 7 9.3%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 44% of
the respondents were highly satisfied towards the perception on service
camps, 17.3% of the respondents were satisfied towards the perception
on service camps, 29.3% of the respondents were neutral towards the
perception on service camps, 9.3% of the respondents were dissatisfied
towards the perception on service camps.
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TABLE 13
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON SERVICE CAMPS
HI HLY
SATISFIED
44%
SATISFIED
17%
NEUTRAL
30%
DISSATISFIED
9%
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TABLE 14
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON EXCHANGE OFFER
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 21 28%
2 SATISFIED 30 40%
3 NEUTRAL 14 18.7%
4 DISSATISFIED 9 12%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 28% of
the respondents were highly satisfied towards the perception on
exchange offer , 40% of the respondents were satisfied towards the
perception on exchange offer, 18.7% of the respondents were neutral
towards the perception on exchange offer, 12% of the respondents were
dissatisfied towards the perception on exchange offer.
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TABLE
LEVELOF SATISFACTIONOFTHE RESPONDENTTOWARDS
PERCEPTIONON EXCHANGE OFFER
.
28%
40%
18.70%
12%
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TABLE 15
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON FREE HOME DELIVERY
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 25 33.3%
2 SATISFIED 28 37.3%
3 NEUTRAL 12 16%
4 DISSATISFIED 10 13.4%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 33.3%
of the respondents were highly satisfied towards the perception on free
home delivery, 37.3% of the respondents were satisfied towards the
perception on free delivery,, 16% of the respondents were neutral
towards the perception on free delivery, 13.4% of the respondents were
dissatisfied towards the perception on free delivery.
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CHART 15
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON FREE HOME DELIVERY
HI HLY SATISFIED
33%
SATISFIED
37%
NEUTRAL
16%
DISSATISFIED
14%
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TABLE 16
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON LOCALITY OF THE SERVICE CENTER
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 32 42.7%
2 SATISFIED 13 17.3%
3 NEUTRAL 27 36%
4 DISSATISFIED 03 4%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 42.7%
of the respondents were highly satisfied towards the perception on
locality of the service centre , 17.3% of the respondents were satisfied
towards the perception on locality of the service centre, 36% of the
respondents were neutral towards the perception on locality of the
service centre, 4% of the respondents were dissatisfied towards the
perception on locality of the service centre
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CHART
LEVELOF SATISFACTIONOFTHE RESPONDENTTOWARDS
PERCEPTIONONLOCALITY OFTHE SERVICE CENTER
42.70%
17.30%
36%
4%
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TABLE 17
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON
REFRESHMENT
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTA
E
1
OOD 53 70.7%
2 BAD 22 29.3%
TOTAL 75 100%
INTERPRETATION
From the above table it is clear that , 2.6% of the respondents were in the
income group of2000-4000,22.7
% of the respondents were in the income
group of4000-6000,38.7% of the respondents were in the income group of
6000-10000, 36% of the respondents were in the income group of more than
10000 rupees per month.
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CHART 17
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON
REFRESHMENT
71
29
G
!
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TABLE 18
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON BREAK DOWN SERVICE
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 26 34.7%
2 SATISFIED 20 26.7%
3 NEUTRAL 16 21.3%
4 DISSATISFIED 13 17.3%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 34.7%
of the respondents were highly satisfied towards the perception on break
down service , 26.7% of the respondents were satisfied towards the
perception on break down service, 21.3% of the respondents were
neutral towards the perception on break down service, 17.3% of the
respondents were dissatisfied towards the perception break down
service.
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CHART
LEVELOF SATISFACTIONOFTHE RESPONDENTTOWARDS
PERCEPTIONONBREAKDOWN SERVICE
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
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TABLE 19
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON DELIVERY AT PROMISED TIME
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 30 40%
2 SATISFIED 19 25.3%
3 NEUTRAL 16 21.3%
4 DISSATISFIED 10 13.4%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 40%
of the respondents were highly satisfied towards the perception on
delivery at promised time , 25.3% of the respondents were satisfied
towards the perception on delivery at promised time, 21.3% of the
respondents were neutral towards the perception on delivery at
promised time, 13.4% of the respondents were dissatisfied towards the
perception on delivery at promised time.
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CHART
LEVELOF SATISFACTIONOFTHE RESPONDENTTOWARDS
PERCEPTIONONDELIVERY AT PROMISEDTIME
40% 25.30% 21.30% 13.40%
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TABLE 20
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON HOSPITALITY
S.NO SATISFACTORY LEVEL
NO OF
RESPONDENTS PERCENTAGE
1 HIGHLY SATISFIED 36 48%
2 SATISFIED 15 20%
3 NEUTRAL 14 18.6%
4 DISSATISFIED 10 13.4%
TOTAL 75 100%
INTERPRETATION
It can be understood from the above table that 48%
of the respondents were highly satisfied towards the perception on
hospitality, 20% of the respondents were satisfied towards the
perception on hospitality, 18.6% of the respondents were neutral
towards the perception on hospitality, 13.4% of the respondents were
dissatisfied towards the perception on hospitality.
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CHART 20
LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS
PERCEPTION ON HOSPITALITY
48%
20%
19%
13%
HI " HLY SATISFIED SATISFIED NEUTRAL DISSATISFIED