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“Courage to start and willingness to keep everlasting at it are the requisites for success”

CAREER PROFILE

An incisive, proactive and achievement driven Senior Technical Support with an impressive experience in:

Back-end Support to clients which includes both Proactive and Reactive support and troubleshooting.

Team management and Leadership. Implementation Team Leader for Western Region. Saudi

Arabia. Expert in making Server Health Check Report. Virtualization.

Embraces “continuous improvement” approach while performing daily tasks. Excellent orator with the capacity to work well in time responsive situations and with all levels of professionals. Connoisseur in managing projects from conception to successful completion. Adept at meeting organizational challenges to achieve an accelerating growth for the company by applying training expertise and technical know-how exhibiting outstanding results in fast paced, deadline driven environments. Seeking a position in a reputable organization, which embraces innovation, enhances professional skills and fosters career progression

CAREER SKILLS

Project Planning and Execution Installation and Support

Improvement Techniques Process Development

WORK PROFILE ABDULLA FOUAD HOLDING CO.SUN AUTHORIZED PARTNER IN THE MIDDLE EAST (SAUDI ARABIA)

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SYED MUHAMMAD ALISENIOR TECHNICAL

SUPPORT

Full Name : Syed Muhammad Ali

Email : alipksa@gmail.com

Contact : 00966-547-646938

Address : Jeddah, Kingdom of Saudi Arabia

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Syed Muhammad Ali

SENIOR TECHNICAL SUPPORT ENGINEER 7 APR2001 -PRESENT

Experience in the operation of 24X7 mission critical facilities. Customer focused with relative experience in customer facing roles. Critical thinking and challenging the status quo to creative, nonstandard

and innovative solutions to the table.  Ability to communicate effectively in written format and oral

presentations, and proficient in the use of common business software programs.

Dependable and flexible, able to work as part of a team as well as independently.

Strong leadership and decision making skills. Exhibits a positive attitude with internal customers and external parties. 5 + years of experience working in or with Data Centers. Good understanding of IT systems including Window/Unix operating

systems, server hardware platforms. Minimum of 5+ years of supervisory or management level experience. Experience in leading and organizing teams. Provides technical support to pre-sales team. Contributes or leads customer technical & business workshops. Works under general direction within clear framework of accountability. Delivers and presents the technical customer Solution road map to the

customer by taking in consideration new product’s features as well as customer requirements.

3+ years of experience in at least one area in Service Delivery (Service Level Management, Capacity.

Management, Availability Management, or IT Management) or Service Support (Configuration

Management, Problem Management, Incident Management, Change Management, Service/Help Desk Management).

Extensive experience in defining IT strategy, service, costing, and governance.

Service Support/Service Delivery. Process and Organization work - specific to IT/Operations. Knowledge of business processes and how they are conveyed into

applications. Knowledge of application and data architectures. Knowledge of the technical environments and infrastructure. Ability to utilize PowerPoint in proposal development. Broad understanding of ITIL Service Delivery and Service Support

components. Understanding of Service Desk, Change Management, Configuration

Management. Experience in improving the business value of IT. Extensive experience leading or managing small teams effectively

including planning/structuring analytical work, facilitating team

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Syed Muhammad Ali

workshops, and developing IT strategy recommendations (e.g., IT capability improvements, key initiatives, roadmaps).

Experience working with clients (e.g. strong relationships, influence over direction), either as an external consultant or an internal client/customer supporting role.

Strong understanding of industry operations and dynamics through experience in a specific industry.Experience leading or managing small and large teams effectively and planning/structuring analytical work.

SUN MICROSYSTEMS. DEPUTED FROM ABDULLA FOUAD HOLDING, SAUDI ARABIA

SUPPORT ENGINEER 25 MAY 2003 -20 DEC 2004

Technical Support: Acted as a Technical Solution Architect and assumed the responsibility for designing a complete end-to-end solution and gave technical support to the customer including Saudi Aramco and Non-Saudi Aramco clients

EDUCATIONAL QUALIFICATION

HADLEY UNIVERSITY COMPLETED

BACHELOR’S DEGREE-COMPUTER SCIENCE

KEY AREA OF EXPERTISE

MACHINES WITH HANDS ON EXPERIENCE

Workstations

HP Workstations , Sun Ultra 1, 2, 5, 10, 60, 80

Sun Blade 100, Sun Blade 150, Sun Blade 1000, Sun Blade 2000

Servers

HP Gen6 , Gen7 and Gen8 servers, Sun Enterprise 220 , 250, 420 , 450 , Sun Fire 280R, Sun Fire 240R, Sun Fire V440, Sun Fire V480, Sun Fire V880, Sun Fire 890 , Sun Fire V1280, Sun Fire T2000 , Current SPARC-Based servers including T-Series.

Mainframe and Midrange Servers

Sun Enterprise 3000, 4000, 3500, 4500, Sun Fire 3800, 4800, 6800, Sun Blade 6000 , M4000

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High End Servers

Sun Enterprise 10K, Sun Fire 15K & SFE25K

Sun Storages

HP Stoages , Sun Storage A5200, T3, SE3310, SE3510, HDS-SE9980, HDS-SE9990, Sun Storage 6140, Oracle Sun ZFS Storage

Network Switches

Brocade Swwitches , McData 6064 & McData 6140, , Annex Terminal Concentrator, Brocade 300

Knowledge of following RDBMS

Oracle Developer 2000 (Forms 45, Reports 25, Graphics 25, SQL*Loader, Import & Export)

PROFESSIONALTRAININGS AND CERTIFICATIONS

Certified for HP APS ML/DL/SL Servers. Certified for HP Support Level I. Certified for HP Support Level II.

MY CURRENT OPN CERTIFICATES

- Oracle Solaris Basic Cluster Installation and Administration

- Oracle Sun ZFS Storage Installation and Administration

- Oracle Solaris 11 Installation and Administration

- Prometric Certification of Oracle Sun T4 Servers series Implementation Specialist

SPECIALIST ACCREDITATIONS 

Oracle Sun Flash Storage Support Specialist

Sun SPARC Enterprise High-End Servers Implementation Specialist

StorageTek Tape Libraries Support Specialist

Sun Storage 7000 Unified Storage Systems Support Specialist

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Syed Muhammad Ali

Oracle Exadata 11g Technology Support Specialist

Sun Chip Multithreading (CMT) Servers Support (IDO) Specialist

Sun SPARC Enterprise Entry-Level and Midrange Servers Support (IDO) Specialist

Sun Chip Multithreading (CMT) Servers Implementation Specialist

Sun SPARC Enterprise High-End Servers Support (IDO)Specialist

Sun SPARC Enterprise Entry-Level and Midrange Servers Implementation Specialist

Oracle Solaris Implementation Specialist

Oracle Solaris Support Specialist

  CHAMPION ACCREDITATIONS 

Sun Blade Servers PreSales Specialist

Sun x86 Servers PreSales Specialist

Oracle Virtual Desktop Infrastructure Support Specialist

Oracle Advanced Customer Services Support Consultant

SPARC Enterprise Entry-Level and Midrange Server Field Support Specialist

Sun Unified Storage PreSales Specialist

Sun SPARC Enterprise Server Presales Specialist 

Sun Certified System Administration for Solaris 10 Upgrade Exam

Sun Certified Network Administrator for Solaris10

Sun Certified System Administrator for Solaris 8

Sun Certified Network Administrator for Solaris 8

Sun Certified Workgroup Sales Representative (EMEA & Asia - Pacific)

Sun Certified Workgroup System Engineer (Americas).

Passed the certification exam for Symantec Backup Exec 2010 Sales Expert

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Syed Muhammad Ali

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- NetApp Install Fundamentals Part-1 Hardware

- NetApp Install Fundamentals Part-2 Software

- OnTAP GX Fundamentals 100

- NetApp Hardware Acceleration Module

- NetApp RLM – Remote LAN Module

- NetApp Storage Fundamentals

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Completed course and training of “Microsoft Certified System Engineer” from Softnet Education. The course outline covered:

- Network Essentials

- Windows NT Workstations

- Windows NT 4.0 Core Technology

- Windows NT 4.0 Enterprise

- Internet working with TCP/IP on Windows NT 40

- Microsoft Internet Information Server

MCPS

Completed the Course of Microsoft Certified Product Specialist (MCPS) in Windows NT Server 4 from The Institute of Computer Technology (ICT)

COMPUTER PROFICIENCY

Tools and Packages

Solaris Operating Environment 8,9,10,11(SAPRC and Intel version)

Virtual Box

Sun VDI [ Virtual Desktop Infrastructure ]

Sun Health Check Reports

Sun Initial Crash Dump Analysis Report

Sun Proactive and Reactive customer support

Microsoft Applications

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MS Word

MS Excel

MS PowerPoint

MS Project

Windows

Office XP, Vista, Windows 7 , Windows 8

Windows NT Server and Workstation

PROFESSIONAL SKILLS

Excellent organizational skills.

Multitasking with the ability to work independently.

Problem solving and coordination.

Strong and effective communications expertise .

Sound ability to learn fast and grasp information easily.

Quick learner, dedicated, innovative and self-motivated team player.

Versatility and a willingness to learn.

PERSONAL INFORMATION

Full Name : Syed Muhammad Ali

Date of Birth : February 05, 1978

Marital Status : MarriedNationality : Pakistani

LinkedIn Profile : http://sa.linkedin.com/pub/syed-muhammad-ali/18/826/a4/

REFERENCES

To be furnished upon request