PROFILE Dynamic client relations professional with over 5 years of project management and event planning experience. Possessing a multitude of customer-focused skills including sponsorship fulfillment, management of print and digital campaigns, and fostering relationships with key accounts. Highly proficient in organizing numerous events, establishing annual timelines, and proactively and efficiently communicating with all company departments to ensure overarching success and profitability for individual clients EDUCATION BACHELOR’S DEGREE SPORT MARKETING & MANAGEMENT Indiana University [2008 – 2012] SKILLS MS WORD & POWERPOINT MS EXCEL & ACCESS EVENT PLANNING & LOGISTICS KEY ACCOUNT MANAGEMENT AUTOCAD & EBMS CAD PC & MAC SYSTEMS PROJECT MANAGEMENT CLIENT RELATIONS E-MAIL MARKETING FACEBOOK & TWITTER INSTAGRAM & PINTEREST PRINT PROJECT MANAGEMENT CRM SOFTWARE SALESFORCE CONTACT WORK EXPERIENCE CLIENT SERVICES MANAGER THE PROMOTION COMPANY / INDIANAPOLIS / 2013 - PRESENT • Acted as the liaison and primary communicator for over 600 vendors and sponsors over the course of 30 events each calendar year • Streamlined the sponsor fulfillment process through development of a 15-page, event specific Excel workbook used to organize and track all deliverables • Collaborated daily with marketing, accounting, and operations personnel for efficient and effective communication pre, during and post-event • Managed a 78 page special interest print and digital publication over the course of six months that was delivered to over 150,000 customers • Executed all sales-related logistics on-site at over twelve events each year SPECIAL PROJECTS ASSISTANT INDIANAPOLIS SUPER BOWL HOST COMMITTE / INDIANAPOLIS / 2011 - 2012 • Acted in the guest welcome and super service division in one of only thirty two paid staff positions • Developed comprehensive volunteer training manuals and managed over 2,000 volunteers for six months • Oversaw the logistical aspects of deploying 1,000 street team members to fifteen locations over ten days • Managed the communication and information distribution streams for over 200 hotel properties leading up to the event • Assisted in the development of the kids’ welcoming cards for over 100,000 Super Bowl visitors GUEST SERVICE REPRESENTATIVE WHITE LODGING, FAIRIFELD INN & SUITES / INDIANAPOLIS / 2009-2010 • Served as a member of the hotel’s grand opening team of less than fifty overall personnel • Produced daily clerical reports for management and accounting • Managed the availability of 168 guest rooms by securing both guaranteed and walk-in reservations • Facilitated the guest welcome and check-in process • Coordinated all guest needs with the various hotel departments, including maintenance, operations and guest services 317-460-5584 [email protected] INDIANAPOLIS, IN ALISON SMITH CLIENT RELATIONS & PROJECT MANAGEMENT A/S

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PROFILE

Dynamic client relations professional with over 5 years of project management and event planning experience. Possessing a multitude of customer-focused skills including sponsorship fulfillment, management of print and digital campaigns, and fostering relationships with key accounts. Highly proficient in organizing numerous events, establishing annual timelines, and proactively and efficiently communicating with all company departments to ensure overarching success and profitability for individual clients

EDUCATION BACHELOR’S DEGREE SPORT MARKETING &

MANAGEMENT

Indiana University

[2008 – 2012]

SKILLS MS WORD & POWERPOINT MS EXCEL & ACCESS EVENT PLANNING & LOGISTICS KEY ACCOUNT MANAGEMENT AUTOCAD & EBMS CAD PC & MAC SYSTEMS PROJECT MANAGEMENT CLIENT RELATIONS E-MAIL MARKETING FACEBOOK & TWITTER INSTAGRAM & PINTEREST PRINT PROJECT MANAGEMENT CRM SOFTWARE SALESFORCE

CONTACT

WORK EXPERIENCE CLIENT SERVICES MANAGER THE PROMOTION COMPANY / INDIANAPOLIS / 2013 - PRESENT

• Acted as the liaison and primary communicator for over 600 vendors and sponsors over the course of 30 events each calendar year

• Streamlined the sponsor fulfillment process through development of a 15-page, event specific Excel workbook used to organize and track all deliverables

• Collaborated daily with marketing, accounting, and operations personnel for efficient and effective communication pre, during and post-event

• Managed a 78 page special interest print and digital publication over the course of six months that was delivered to over 150,000 customers

• Executed all sales-related logistics on-site at over twelve events each year SPECIAL PROJECTS ASSISTANT INDIANAPOLIS SUPER BOWL HOST COMMITTE / INDIANAPOLIS / 2011 - 2012

• Acted in the guest welcome and super service division in one of only thirty two paid staff positions

• Developed comprehensive volunteer training manuals and managed over 2,000 volunteers for six months

• Oversaw the logistical aspects of deploying 1,000 street team members to fifteen locations over ten days

• Managed the communication and information distribution streams for over 200 hotel properties leading up to the event

• Assisted in the development of the kids’ welcoming cards for over 100,000 Super Bowl visitors

GUEST SERVICE REPRESENTATIVE WHITE LODGING, FAIRIFELD INN & SUITES / INDIANAPOLIS / 2009-2010

• Served as a member of the hotel’s grand opening team of less than fifty overall personnel

• Produced daily clerical reports for management and accounting • Managed the availability of 168 guest rooms by securing both guaranteed and

walk-in reservations • Facilitated the guest welcome and check-in process • Coordinated all guest needs with the various hotel departments, including

maintenance, operations and guest services

317-460-5584 [email protected] INDIANAPOLIS, IN

ALISON SMITH C L I E N T R E L AT I O N S & P R O J E C T M A N A G E M E N T