SYED ALI JAWAD

Contact # 00971552888934 Email: jawadtimes@yahoo.com Driving License: Yes VISA Status: Employment Nationality: Pakistani

Objectives:

To be an integral part of an organization, which has place to suit my qualification and has environment to satisfy my expertise and skills for the improvement and progress of the organization.

To seek a position which offers both a challenge and an opportunity for growth in a vibrant organization.

Expertise: Operations Support/Social Media Marketing/ E-Marketing/ Digital MarketingWork Experiences: 6+ Years of Professional ExperienceHighest Qualification: Bachelors of Business Administration

EXPERIENCES: Company: Commercial Bank International, Dubai, UAE Industry Type: Finance Department: SalesDesignation: Sales and Customer Service Officer - July 2015 to Presently Working Responsibilities:

To Offer Personal loans to the Salaried. To target the correct market according to the products and give the proper information to the clients. To meet the targets set by the company and providing highly services to the clients. To do cold calling to arrange meetings with potential customers to prospect for new business. To respond emails and phone enquiries. To act as a contact between a company and its existing and potential markets. To negotiate the terms of an agreement and closing sales. To gather market and customer information. To adhere and compliance to the company’s SOP.

Company: Dunia Finance LLC, Dubai, UAE Industry Type: Finance Department: SalesDesignation: Sales Executive/Relationship Officer - Feb 2012 to May 2015 Responsibilities: To Offer Personal and Auto loans to the Businessmen and to the Salaried. To target the correct market according to the products and give the proper information to the clients. To meet the targets set by the company and providing highly services to the clients. To do cold calling to arrange meetings with potential customers to prospect for new business. To respond emails and phone enquiries. To act as a contact between a company and its existing and potential markets. To negotiate the terms of an agreement and closing sales. To gather market and customer information.

Company: Warid, Lahore, PakistanIndustry Type: Telecom Department: Support Center & Customer Operations (Business Center/ Contact Center/Call Center)

Designation: Operations Support Executive: Jan 2011 to Jan 2012 Customer Services Representative: Nov 2008 to Dec 2010 Responsibilities:

To facilitate corporate customers with high level of courtesy and care via email and Calls. To acknowledge the issues and respond the customer via email within TAT. To coordinate with the different departments, for resolution of the problems. To coordinate with the concerned CAM pertaining any issue if need be. To complete the request sent via different channels and closing the activities with in TAT. To complete the service request and resolve the issues as per SOP. To take strong follow up of the issues and try to resolve on high priority. To reply customer promptly via email pertaining the request. To evaluate customers concerns and resolve their problems in a professional way. To make courteous call back to customer for services feedback. To overview service level report on hourly bases and manage team accordingly. To make daily performance report of the team members. To provide information of new products, promotions to customers. To attend daily shift meeting for latest updates of products, services, promotions, and procedures. To sale postpaid and prepaid connections. To achieve monthly new voice connection, VAS Sales targets. To make reports of activities on daily basis and report to supervisor. To submit the cash transactions at shift end. To submit the cash transactions at shift end. To make shift end report on daily basis. To evaluate calls of team members and conduct training session.

Training/ Certificates:

Quality Assurance & Control: Warid Telecom, Pakistan

Customer Services: Warid Telecom, Pakistan.

Educational Details:

BBA (Marketing and Finance): Preston University, Pakistan. Completion Year: 2011

Intermediate: BISE Lahore, Pakistan

Completion Year: 2007

Technical Skills:

Oracle (CRM) Chris (Charging System)

Complaint Management system (CMS)

Siebel (CRM)

Professional Competencies: Quality orientation Communication Skills Team Player Target Oriented Problem Solving Team Management Co-ordination Skills Strong Follow Ups Excellent Selling skills Customer Services

Orientation Good Coach Swift Learner Negotiation Skills

Computer Skills: Advance Excel MS Word MS Power point MS Outlook Internet