Alexa for Hotels

Alexa for Hotels A New Personal Assistant to Wow your Hotel GuestsA DAFFODIL SOFWARE INITIATIVE

Hey Alexa Hey AlexaIntroductionOver the last two decades, technological

development around voice assistants and other

artificial intelligence advancements have played

a vital role across industries. The launch of

Amazon Echo and its personal assistant Alexa

in 2014, sent waves through the AI-powered

technology industry. Voice user interface

technologies have now entered the hospitality

landscape as well, which have unequivocally

proven to be a visionary for all the major key

players.

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Alexa for Hotels: A New Personal Assistant to Wow your Hotel Guests

Amazon Alexa capabilities are endless

when compared to other APIs


Amazon Alexa is basically a voice-powered

personal assistant that works with the Amazon

Echo family. Amazon Alexa capabilities are

endless when compared to other APIs offered

by Google, Apple, and Microsoft. It allows

developers to build Alexa skills also known as

Alexa apps according to specific business

requirements. For this, you need the right

technology partner that explores and

effectively utilizes Alexa skills kit to develop

custom Alexa skills.

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What are Alexa Skills and Alexa Skill Development?


Alexa skills development can offer hoteliers a

wide range of solutions that can enhance their guest experiences. With escalating

expectations of guests, Alexa renders

personalization and compatibility with the

number of automated devices. Furthermore,

Alexa devices are quick to implement and a

cost-effective solution to offer guests, to

access information and place service requests

at their convenience.

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Access Information and Place Service requests at your convenience.

Considering the benefits that Alexa skills

development brings in, a number of resorts,

hotels, and hospitality locations are investing in

this voice-powered technology to wow their

guests. Marriott Hotels, Westin Hotels and Resorts, and Wynn Resorts in Las Vegas are

some of the early adopters of this voice-enabled technology. So with the familiarity of

voice technologies at our homes, we would now

be experiencing the same at our next hotel

stay.

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A new member of your hotel staff

Alexa can be a great addition to your hotel staff

for simplifying and automating day-to-day hotel operations. It enables staff to be more

focused on improving guest experiences, as it

can redirect the guests commands directly to the

concerned department. What’s better is that

there would be no sick leaves or off days with

Alexa to hinder guest experiences at any

moment.

Alexa Skills Development to Improve Hotel Operations


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The hospitality industry revolves around its

customers, and therefore customer experience

and loyalty are the utmost important focus

areas of action. Alexa provides opportunities

for hoteliers to build skills that render an all-new personalized experience to their guests.

Through seamless voice-first experiences,

guests now can have a new way to access services and amenities during their stay.

Alexa Skills Development can Enhance Customer Experience

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As consumers have become increasingly

familiar with the new voice technologies at

their work and home, it’s now easier for

them to use Alexa at hotels as well. It

would be like having a virtual concierge in the guest room at all the times.


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How Alexa Improves Customer Experience

Custom Alexa skills can allow guests to request services such as housekeeping, in-room dining, the spa, the front desk and so on. It diminishes the annoyance of, telephone ringing at odd times and

waiting on hold for a receptionist to answer.

It’s now easier for a guest to ask, ‘Alexa, what’s pool timing?’ or 'Alexa, can you order a coffee for me?' or 'Alexa, can you book a cab to airport for me?' than to flip through a lengthy guestbook or

call down to the concierge.


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4 Ways how Alexa can driveEngagement and Improve Customer Experience

Hence, Alexa skills create frictionless services, as guests have immediate access to staff and all the other hotel amenities.


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Hotel room automation is the most widely embraced feature

of Alexa skills development. Amazon Echo family is

compatible with the majority of hotel room devices and

technologies. It enables guests to control “smart” room

functions like adjusting the room temperature, turning off

lights or even TV. Thereby adding a tint of luxury and

relaxation during a hotel stay.

Another interesting feature of Alexa is that it can come with a

complete entertainment functionality. Guests can access

third-party integrated apps and play their desired music or

listen to the radio. It’s an all-in-one package to please guests

and enhance their engagement with games, videos, and music. Moreover, guests can also sync their Amazon prime

accounts to access their own playlists and watch their

favorite shows.


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Access Third-Party Integrated Apps


Lastly, Alexa skills when personalized

can be very useful in reminding guests about their checkout time, buffet time, events and other such

relevant information that would

enhance their overall experience during

the stay. Custom Alexa skills can be

developed to provide utility information

to customers such as Wakeup alarm, Weather details, Gym/pool Timings.

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Alexa skills are clearly becoming a game changer in the

hospitality landscape. It not only offers a fun experience to

the guests but also measurable results to the hoteliers. With

Alexa’s disruptive contribution to industry enhancement, the

measurable benefits aligned to key hotel KPIs, include:

1. Total Revenue Per Available Room2. Improved Net Promoter Scores3. Labor Cost as a Percentage of Sales4. Higher Average Daily Rate (ADR) Per Room


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How Alexa Can Impact Hotel KPIs

Motivate and Excite Users to Explore New

Hospitality Services at their Disposal.

Voice-based marketing funnels can consistently

drive hotel guests to on-site concessions, be it

restaurants, clubs, bars etc. Alexa’s hotel room

automation and interactive features, motivate and

excite users to explore new hospitality services at

their disposal.

1. Total Revenue Per Available Room (TRevPAR)


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Amazon Alexa integration serves a unique

experience to hotel guests with devices that are

designed to respond to their requests in a minute. This enables guests to share their

experience with their friends and to engage in a

positive word-of-mouth marketing.

2. Improved Net Promoter Scores (NPS)


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While Alexa is nowhere near taking someone’s

job, it is absolutely making hotel staff more

efficient. Integrations into the management

systems have proven their value at hotels across

the countries. It’s removing the potential for error

in manual entry of work orders by staff and quite

simply getting guests what they want faster than

ever before.

3. Labor Cost as a Percentage of Sales


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Quite Simply getting Guests what they

Want Faster than ever before.

The early adopters of this new technology will be

offering a differentiated product into the market

and will be in a position to compete on benefits rather than on price. This can be a motivating

factor in a cutthroat pricing competition.

4. Higher Average Daily Rate (ADR) Per Room


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Daffodil Software has left imperishable footprints in the hospitality industry by

developing Alexa skills for hotels that are enabling thousands of guests, a highly personalized and a luxurious stay. Our Alexa skills development

solutions are customized according to site-specific needs and services. We

allow hoteliers to fully personalize their guest experience with hotel room

automation. Custom Alexa skills for hotels include integration with existing hotel technologies and devices, a centralized console device, custom dashboard for analytics, service request functionality and much more.

Next Step

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to build cutting-edge software products.

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Alexa for Hotels