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Alcohol Management Plan

January 2017

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Contents

Context ...................................................................................................................................................................... 3

Venue and Vision ................................................................................................................................................... 3

Events ........................................................................................................................................................................ 3

Event types .......................................................................................................................................................... 4

Trading Hours ..................................................................................................................................................... 4

The Policy and Objective .................................................................................................................................... 5

Responsible Service of Alcohol ......................................................................................................................... 6

Preventing Intoxication on Premises ......................................................................................................... 7

Intoxication and other non-acceptable behaviour ................................................................................ 7

Harm Minimisation ............................................................................................................................................ 8

Promote responsible alcohol promotions ................................................................................................. 8

Management of Juveniles ............................................................................................................................... 8

Event Planning ........................................................................................................................................................ 9

Communication ...................................................................................................................................................... 9

During the event ................................................................................................................................................ 9

Pre and Post Event .......................................................................................................................................... 10

Security ................................................................................................................................................................... 10

Dealing with Ejected Patrons ...................................................................................................................... 12

Noise and Amenity .............................................................................................................................................. 13

Adequate Transport ............................................................................................................................................ 13

Dispute and customer complaints ................................................................................................................ 14

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Context

Barge Co ’s proposal to operate an entertainment barge in Perth Water, including the installation of

a mooring, requires Part 5 development approval from DPaW, which administers the Swan and

Canning Rivers Management Act 2006.

Operations will be under license from several authorities: service vessels, pontoon, and barge

mooring will be under the control of the Department of Parks and Wildlife (DPAW) and Department

of transport (DOT). The Liquor license is under the Department of Racing Gaming and Liquor (RGL).

This Alcohol management plan has been prepared by Barge Co and should be viewed in context with

the Operational Management plan, Code of Conduct, House Management Policy, Risk Management, Emergency and Security Management Plan and the Safety Management System for the venue, to

provide context to all potential risks imposed by operating a licensed venue.

Venue and Vision

Barge Co. will create a premium event and entertainment platform: a large, exotic venue that can

host up to 600 patrons.

Barge Co connects the people of Western Australia and their visitors to showcase our pristine

waterways and beautiful surrounds, providing Perth’s most memorable events on board for the

ultimate WA experience.

The barge is 50 m x 14.3m x 7.2m, on two levels with undercover and open spaces. It will feature

palm trees and a swimming pool, and can operate across three locations: Elizabeth Quay, Port

Beach and Coogee Beach, depending on the type of event and the weather.

It has no self-propulsion, it will be moved by tugboats, and anchored on site. Two dedicated

passenger boats with capacity for 50 patrons each, operating from the two jetties will convey

customers back and forth. The barge will not be moved with passengers aboard it will either be

attached to dedicated moorings at the Perth Water location in the Swan River or anchored

approximately 400m from shore at the Ocean locations at Port Beach or Coogee.

The barge will be a platform for events reflecting Perth’s culture and lifestyles: private and

corporate events, weddings, and performances of live music, theatre, ballet, orchestra, and even

sunset cinema.

Food and beverage service will be delivered on-board by local partners in bar management and

catering, while event management, venue promotion, passenger transport, safety, security will be

provided by the Barge Co. team.

Events

There are five main types of events that we intend to host on board including bar/restaurant days,

weddings, live music concerts, performing arts and business events.

Barge Co intends to operate year-round based in Perth, as the main structure is completely air-

conditioned and sealed from the weather.

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Event types

Barge Co has done extensive research into the current event market and will look to host five

segment events:

• Bar/restaurant days, with corporate and private exclusive hire upstairs • Weddings

• Live music concerts • Performing arts • Business events

Trading Hours

Trading Hours will be as permitted under the Liquor Control Act 1988 pending approval of our

application to RGL for a ‘tavern restricted’ license:

• 6.00am to 12.00 midnight Monday to Saturday; and • 10.00am to 12.00 midnight Sunday.

Trading hours include non-patronage hours (when employees will be on the barge prior to and post

opening and closing times for events). Proposed event hours per event type will be as per ESMP, with

service hours in accordance with Barge Co liquor license.

As a venue Barge Co will not open to trade during these times on every day unless there are events

booked, event start and end times will vary according to each event type typically:

• Bar/restaurant days will begin at 12pm midday and close at 12am midnight. • Private half hire events that occur upstairs during a bar/restaurant day will run for 6hrs

during the bar/restaurant trading time.

• Concert events 2pm-11pm. • Performing Arts events 3pm – 10pm.

• Weddings will be held anytime within our licensed trading times for a 6hr service time +1 hr. if ceremony is conducted on board.

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The Policy and Objective

The aim of this plan is to ensure that Barge Co meets and complies with the objectives of

the Act and any amendments thereafter.

Barge Co’s objective is to remain compliant always, to reduce the risk of alcohol related violence and anti–social behavior, and to provide an enjoyable and safe environment for

staff, event attendees, patrons and locals.

Barge Co will adopt and commit to the following best practices and procedures promoting

a responsible attitude to the sale and consumption of liquor:

• Provide employee training in RSA practices, and Barge Co. policies and procedures, as outlined in our RSA staff handbook, Alcohol Management Plan,

Safety Management System (SMS), Emergency and Security Management Plan (ESMP) and any other relevant documentation

• Ensure alcohol is sold, supplied and consumed in accordance with the Act and By-Laws

• Commitment to serve patrons in a responsible, friendly, and professional manner

• Employees are to assist patrons in their decision to drink in moderation • Prevent intoxication on the venue

• Deal with unduly intoxicated and disorderly patrons in a respectful and professional manner

• Promote responsible alcohol promotions

• The responsible management of juveniles • Employee pre-event planning policies to ensure all possible issues have been

assessed and provisions for their management made (to include pre and post event briefings and de-briefings)

• Ensure there is clear and constant communication between Security and all main

team members throughout the event • Be security compliant at all times

• Ejected patrons policy and procedures • Noise and amenity policy and procedures • Passenger unloading and dispersal procedures from transfer vessels to venue

• Adequate Transport using 2x 50 passenger capacity transfer vessels • Commitment to dealing with disputes and customer complaints in a respectful

and professional manner

Barge Co contribution in making this policy work is to:

• Ensure relevant risk management plans include consumption of alcohol.

• Educate staff and members about our Alcohol Management Policy and the

impact of alcohol on health and safety as well as the legal requirements.

• Minimise the harm associated with misuse and abuse of liquor (including harm arising from violence and other anti-social behavior).

• Encourage responsible attitudes and practices towards the promotion, sale,

supply, service and consumption of liquor.

• Ensure that the sale, supply and consumption of liquor contributes to

and does not detract from, the local amenities and culture

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Responsible Service of Alcohol

We have prepared a full alcohol training system to ensure that all our internal processes are constantly minimising the risks associated with alcohol consumption. Our key objective

is to remain complaint with our license whilst ensuring that all passengers can enjoy

themselves in a safe environment.

• All alcohol will also be served in accordance with the Liquor Control Act 1988

• We aim to provide an environment that encourages responsible drinking decisions and reduce the risk of inappropriate and illegal service of alcohol

• The Licensee (or representative) and Approved Manager will be accredited through the completion of the mandatory liquor licensing training

• It is our policy to train all our service staff in responsible server practices. This

will normally be achieved by completing in-house and RSA training and through the Staff Induction provided to each staff member.

• Our management team has also been trained in responsible service practices and will support the service staff at all times in their duties and responsibilities under the Act with regard to harm minimisation.

• Barge Co compiles and distributes a ‘License brief’ to the security and staff of the venue as part of this in-house training. The License brief outlines the conditions

of the license and the expectation of Barge Co. licensee in relation to crowd control, identification of juveniles, complaints and or removal of disorderly patrons from the licensed areas.

• The brief also includes a copy of the actual license. Barge Co. request that the security and staff sign and acknowledge the License brief on how they will

conduct their duties whilst employed during the execution of the license. • Staff are encouraged to be alert for the signs of intoxication of guests. • Staff members will be made aware of the Director of Liquor Licensing’s policies on

the Responsible Promotion of Liquor. • All staff are authorised to refuse patrons if they believe they may commit an

offence under the Act. Their decision to do so is always supported by the management team who are strongly committed to responsible service of alcohol principles.

• An incident register will be maintained which will document any incidence during an event as required to comply with the Act.

• We will discourage any activity that could result in excessive consumption of alcohol (such as drinking competitions) or the promotion of alcohol involving excessive or rapid consumption of alcohol.

• Low and non-alcoholic beverages are available on the vessel and drinking water dispensers are available.

• Food will be available at this venue at all times when liquor will be offered to purchase.

• Conditions of entry are displayed for patrons at the ticket purchase ‘point of sale’,

and on the tickets and additional conditions that may be applied by the office of Racing Gaming and Liquor, to any occasional or amended licences, that are not

included on the conditions of entry will be displayed as required for any individual event.

This vessel and its staff are committed to the principles of responsible service of alcohol and to taking all reasonable steps to minimise the harm caused by the abuse of alcohol.

We expect the same commitment from our patrons.

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Preventing Intoxication on Premises

We are dedicated to ensuring alcohol is supplied and promoted responsibly and that

excessive consumption and intoxication be prevented. In order to achieve this, we

have the following procedures in place:

• Alcohol consumed on Barge Co. must be purchased in accordance with the Act. Alcohol must not be brought on to and consumed on Barge Co. without being

purchased form the venue in the first instance. Security at the jetty will ensure only un-opened water bottles are allowed on the transfer vessel, and any opened bottles are prohibited. Where such incidents occur on the vessel or jetty the

product will be confiscated. • We will not allow you to board the vessel if you are visibly intoxicated.

• Team members are informed and trained that it is an offence to sell or supply an intoxicated person's liquor under the Act.

• All personnel (including crowd controllers) must hold a current and recognised

RSA certification. • Free drinking water will be available at all times to patrons, and will be in plain

sight of the bar area to encourage rehydration. • Security and bar staff will actively monitor liquor consumption by patrons on

board at all times.

• Security, Management and Staff must intervene when they become aware that a patron is consuming alcohol irresponsibly and in a manner likely to result in

intoxication. • Security, Management and Staff Member must intervene when they become

aware that a patron is intoxicated to prevent further intoxication and request that

the person in question stop drinking and consume water and food to avoid further intoxication.

• Security must be informed via two way radio of any such incident so that they may assess the situation and continue to monitor the patron until such a time when a transfer vessel can be boarded by the patron to return back to shore.

Intoxication and other non-acceptable behaviour

As is required under the Act:

• We will not allow you to board the vessel, be served, or otherwise remain on the

vessel if you are visibly intoxicated. • Patrons attempting to board the vessel at the transfer jetty who appear to be

unduly intoxicated will not be allowed to board and will be politely turned away by our Security staff and onshore staff.

• We will not serve intoxicated patrons any alcohol. If someone is displaying signs

of intoxication our staff must, in a calm, courteous and non-judgmental way, inform the patron that they will not be served any alcohol and explain why

service is being refused. • The patron will be offered water or other non-alcoholic beverage. • If the patron becomes disorderly, then a tactful and respectful instruction to leave

the venue will be given by security / the Licensee.

Should this instruction to leave the premises be required we will perform our due diligence and duty of care to the Patrons safety at all times by:

Escorting them back on the transfer vessel to the jetty when they disembark the Barge.

• We will assist in arranging transport if so required. • Ensure the patron safely leaves the vicinity in well-lit conditions.

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• We will ensure we record any incidents of evictions as soon as possible after the event.

Harm Minimisation

Measures will be implemented including but not limited to:

• Free drinking water available and actively promoted to patrons.

• Action is taken to make sure that patrons are aware of the availability of non-

alcoholic and low strength alcoholic beverages.

• Action is taken to make sure that patrons are aware of the food offering on board

form the time they arrive and throughout their time on board the venue.

Promote responsible alcohol promotions

The way that alcohol is promoted and sold influences patrons and the way they behave.

Barge Co. is committed to the responsible promotion of alcohol at all times and as such

it is our policy to ensure we do not:

• Advertise or promote in any way that could lead to the rapid or excessive

consumption of liquor. • Use drinks wares that encourage rapid consumption such as yard glasses, water

pistols or test tubes.

• The advertising or promotion of liquor will not encourage the stockpiling of drinks by the consumer.

• The advertising or promotion of liquor will not involve the availability of non-standard sized drinks

• The advertising of liquor will not condone or encourage excessive drinking or

inappropriate behavior

Management of Juveniles

As is required under the Act, we will have the following polices in place:

• We will not allow you to board or remain on the vessel if you are under the age

of 18 years unless you are under the supervision of a responsible adult or on the vessel for the purpose of obtaining a meal (or as may otherwise be authorised

under the Act).

• It is an offence for a juvenile to attempt to buy alcohol, and we will not serve alcohol to persons under the age of 18 years.

• It is also an offence for any adult to procure alcohol for a juvenile and all staff will be trained to be aware of who the patron purchasing the alcohol is giving it

to. In any case where a patron has been refused service and then a member of

their group purchases drinks security will be requested to monitor the underage patron to ensure they are not receiving any of the brought drinks.

• If a staff member is in any doubt as to whether a person is aged 18 years or more, the staff member will request that the person provide photographic proof

of age.

• There are only four forms of acceptable photo ID under the Act (Section 126(2) LCA):

o Current Australian Driver's License with a Photograph

o Current Passport o Western Australian Proof of Age Card

o Western Australian Learners Permit Photo Card

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Event Planning

Barge Co. will have an Event Manager and Operations Manager on their full time staff,

with experience in large events in and around Perth. Both will hold a current RSA

certificate. It will be their responsibility in the lead up and planning of each event to

perform their due diligence in the safety of the patrons on board.

In doing this they will discuss and asses the various logistics of the event with relevant

stakeholders, head of security and the Licensee in order to determine if any additional

procedures are needed event by event to minimise any risk.

Information to be passed on an event by event basis:

• Type of event and demographic

• Expect numbers • Main times for ingress and egress

• Crowd control measures at the jetty and onboard ensuring we are adhering to

the correct security numbers • Any additional information that need to be passed onto patrons (e.g. additional

license requirements should an occasional or altered license be in place, timings, or offering for the day)

• Responsible promotion of alcohol at all times

• Food offerings is in line with the style of event and demographic • Any potential issues they foresee (e.g. Australia Day evening event – pre

loading)

Communication

During the event

A workable and tested communications system will be used in the form of a talk back

two way radio. The system is to be self-sufficient, simple and is not reliant on a power

source. Power is needed only for charging the talk back radio battery. Once the battery

is charged the talk back radio will last for approximately 10 hours.

Talk back radios will be part of the security and emergency communications system.

Full communication via two ways radios will be across two different channels to ensure

there is a secure Security / Emergency channel separate to the Operations channel.

At all times security at the jetty will have radio communication with the onboard Security

team to advise of any issues requiring more assistance or of any patrons turned away for

being intoxicated at the point of ticketing and embarking.

At all times life guards will have radio communication to the Security / Emergency

channel in case of Code Blue or other emergency procedures (refer to the ESMP for full

details of emergency procedures).

All staff included in implementing action in the case of an emergency will have mobile

phones and the numbers of the relevant emergency services saved to their phone

memory.

The HR & Safety Manager (Chief Warden) will be the central contact in an emergency.

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Clearly explained emergency evacuation procedures along with emergency evacuation

routes and emergency key contacts will be displayed in back of house areas.

There will also be a incident report form and register kept on the venue at all times and

any incidents should be recorded as soon as possible after the fact.

A full training register that records training compliance of all staff will be maintained

electronically in a form approved by the Director of Liquor Licensing, so it can be made

available at the request of any authorised officers.

Pre and Post Event

Pre and post event briefings will occur for every event. This is to allow all team members

to be across specific logistics / concerns for individual events.

The post event briefs will be held in order to analysis and review incident registers and

event feedback. This will allow the Licensee, Head of Security and Core management

team to assess if any investigations/ amendments to policy’s or additional procedures

are required. See SMS for comprehensive details on crew.

Security

In order to provide a secure environment for our passengers at all times, we will have a

full team of top level security staff, coordinating all aspects of our security strategy. This

will include access and ticket taking, emergency evacuation, crowd control, alcohol

management and venue safety in line with our SMS and Emergency and Security

management plan (ESMP).

We will be engaging a security company that has a wide range of experience and local

knowledge at various venues and large events in and around Perth. Our security detail

will be an extension of the customer experience, acting in a professional manor at all

times. They will be apply all venue regulations in a firm but friendly manor, assist

passengers where needed in the event of first aid being required and be fully trained in

the ESMP.

Security numbers will be as per liquor licensing conditions and may be higher than

required according to event risk assessment completed prior to the event (subject to

ticket sales). All security will be appropriately licensed and extensive briefings will be

conducted prior to each event to cover relevant operation information such as event

numbers, expected time of main ingress/ egress, demographic and any foreseen issues.

See SMS Plan and Operational management plan for further details on crew.

All security will be appropriately licensed and briefings will be conducted involving the

security team, approved manager of Barge Co. (Licensee) one hour prior to the event.

Our security team will be an extension of our Core Barge Co. team (see SMS for full

details), and as such will be required at all times to act in a professional manner, and

conduct any tasks in a respectful and un-provoking way when dealing with any issue

that may arise. Their main task both at the jetty and on board the venue will be that of

customer safety, monitoring the patrons and venue at all times, with vision of

completely removing or minimising risk wherever possible. Ensuring that our main

objective to reduce the risk of alcohol related violence and anti – social behaviour, and to

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provide an enjoyable and safe environment for staff, event attendees, patrons and

locals.

Static security posts will be located within the venue, and these will be backed up by

roaming security. Security staff will be linked via two way radios and will interface with

licensee, lifeguards and staff at all times to ensure a smooth operation.

Security will monitor patron behaviour and act accordingly in the event of patron

intoxication or unruly behaviour and this will be logged and reviewed accordingly.

Security will also monitor the venue for any potential hazards and act in a manner which

removes or minimises the risk.

Security personnel are required to undertake the following:

• Comply with all emergency and security procedures outlined in our ESMP and

Alcohol management plan, SMS and Risk Management Plan • Monitor crowd control and behaviour and act accordingly in the event of patron

intoxication or unruly behaviour. • Security will monitor patron behaviour and this will be logged and reviewed

accordingly.

• Monitor the venue for any potential hazards and act in a manner which removes or minimises the risk.

• Log incidents through the incident report form and register and review accordingly.

• Undertake patron ID and security checks at the jetty. Any prohibited items are

to be confiscated. • Staff will immediately advise security personnel, management and a supervisor

when confronted or witnessing violent, disruptive or quarrelsome behaviour. This

could be an indication of intoxication

Refer to the Operational Management Plan for details on Ticketing and Scanning

Systems, CCTV and Crowd Control.

Scanning System

Barge Co understands the importance of accounting for passengers at all times during an

event. Passengers purchase tickets on the Barge Co website ticketing system, tickets are

also sold at the departure point on the day of the event. When passengers present

themselves to the departure point tickets are checked by shore-based staff using

scanners linked to the ticketing system.

Each passenger will be given a RFID wrist band this scanning system will be used to

maintain a full ‘real time’ manifest of both the venue and the transfer vessel. This not

only allows for staggering of crowd numbers and ensuring the venue stays within

capacity on general admission days, but also allows us to ensure we have a full

accountability for all patrons at all times.

There will also be Scantek ID scanners in use, one at our pick-location and one on board

the barge this will prevent underage entry and I.D misuse this system also maintains a

database of banned patrons that eliminate trouble makers from venues and reduce

the risk of disturbances in the venue and is now considered best practice for licensed

venues.

See Operational Management Plan for further details on scanning system.

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CCTV

CCTV will be installed throughout the venue along with perimeter monitoring system that

will be triggered if someone was to fall or jump overboard. This activates flood lights and

alerts security to which side of the barge the breach has occurred. Hard drives will be

located in the first aid room and retain footage for future reference.

Appropriate registers will be maintained accordingly, including an incident report form and register which will be used for all debriefs and will be reviewed regularly to

enable Security and Barge Co. to update their practices, as required.

Crowd Control

In order to ensure we minimise the potential harm and maximise safety and staff

control for each event, we have developed a number of systems to ensure full

passenger management at all times.

Security will be present at both the jetty departure points, on the pontoon and on

board the barge, in both static and roaming positions. Patrons will be scanned in using Scantek and RFID scanning systems that allows us to ensure we have a full

manifest documenting each passenger’s location, either aboard the pontoon, barge or the transfer vessel, at any point in time.

See Operational Management Plan for further details on Crowd Control.

Dealing with Ejected Patrons

It will be the vision of Barge Co that we have put best practices, procedures and policies

in place that will eliminate the need to remove intoxicated patrons. However, should the

situation occur, we will endeavour to deal with this in a calm and respectful manner,

ensuring that we follow our duty of care to the patron until they are safely back to shore.

A person shall be removed from the Barge or refused entry at the jetty if they are:

• Intoxicated;

• Violent; • Quarrelsome;

• Disorderly;

• Smoking in smoke free areas; • Suspected of possessing a prohibited drug; or

• Behaving in a way that causes the Licensee to commit an offence under the Act.

When a person asked to leave, they will:

• Be required to leave the venue immediately dependant on where the service

vessels are located.

• Persons who have been asked to leave will be moved to the pontoon under the

direction of security and board the next available service vessel to return them

to shore.

• Leave the vicinity of the boarding jetty by moving more than 50 meters away once they have been returned to shore.

• Will be provided with information to inform them that on the reasons for them

being removed from the venue.

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• Not be allowed to reenter the venue within 24 hours

Noise and Amenity Barge Co. has a duty of care towards patrons and neighbouring businesses and

communities with regards to noise and amenity.

Barge Co. will put in place the following procedures to ensure we are complaint

• Barge Co. will abide by all imposed noise limits, and manage and monitor noise

levels at all times. • Barge Co will have both security and staff at the embarking and disembarking

jetties at all times to manage crowd control and to minimise noise.

• Patrons are to be encouraged to leave the jetty in a civilised and quiet manner, being mindful of surrounding businesses and residents, where applicable.

• The primary focus of our venue is to provide a first class experience with little or no effect of surrounding communities and as such will follow all dispersal

procedures outlined below.

• Should a noise complaint be made, Barge Co. will follow the Complaint Resolution Procedure.

• No consumption of alcohol will take place at the jetties. Refer to ‘Barge Co Noise management’ plan for more information on noise from the

venue.

Elizabeth Quay passenger dispersal procedures In order to minimise noise and disturbance to the surrounding amenities and to ensure

smooth dispersal form the venue, Barge Co will follow the below procedure:

• 3 Security personnel to return to shore 30 mins prior to event finish to take up

positions:

1. Directly on berthing quay at Entry/Exit of Transfer Vessel to join

permanent guard

2. William Street area between Transfer Vessel and Elizabeth Quay

train station / Bus Port

3. William St just before The Esplanade heading into the city.

• 1 Security guard to travel back with each Transfer vessel to the join each

security guard at each positions 1, 2 and 3 respectively • Remaining Personnel will travel back with the final transfer vessel and reinforce

Security personnel on shore to maintain an orderly departure of clientele.

• Security jurisdiction will extend to the extremities of the Elizabeth Quay Facilities as outlined in Elizabeth Quay Infrastructure map, including William St, The

Esplanade and Riverside Drive areas. • Authorisation from City of Perth and MRA will be required for security staff to act

on their behalf in a capacity to direct clientele from the Barge Co area to offsite

after an event. • Proposed agreement with taxi vendors and Uber to have a presence after event

closure will also alleviate congestion and allow clientele extra options for transport out of the Elizabeth Quay area.

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Transportation and Traffic Management With a public venue such as ours it is imperative that we have a full and detailed

Traffic Management Plan to anticipate any traffic, pedestrian, congestion and crowd

control issues that may arise as a result of one of our events.

Our main objective with this TMP is to: • minimise congestion

• manage crowd control

• increase safety • Improve the likelihood of patrons visiting surrounding restaurants and bars

in the Quay before and after the venue hours.

For all of its events and general admission days Barge Co. will encourage use of

public transport and offer information with tickets purchased, on website and via on

ground personal at disembarking.

This information / suggestions will cover ‘getting there” and ‘getting away’ using: • Public Transport

• Taxis/Uber

• Ride Sharing • Cycling

• Personal Vehicle/Driving

Refer to Traffic Management Plan for full details.

Dispute and customer complaints

Barge Co. is committed to resolving complaints in a fair an effective manner. All complaints will be investigates and responded to quickly in a visible and accessible manner.

Barge Co. aims to continually improve patrons, staff and local community’s satisfaction and recognises that there are times when individuals may have the right to complain.

Complaints must be in writing and addressed to the Operations Manager.