Alcatel-Lucent OmniPCX Enterprise enterprise/ale... · Web viewPlease be environment conscious and print this document only if necessary ENT_MLE_032575EN-ed1_2017-10 Chapter 11: API

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Alcatel-Lucent Hybrid Cloud Communications

Standard Offer

Chapter 11 - API OpennessMarch 2017 Offer - Ed.1 with March 2017 Golden RFPRef.: ENT_MLE_032088EN

ALE International All Rights Reserved © ALE International 2017

Copyright © ALE International 2017. All rights reserved

Passing on and copying of this document, use and communication of its contents not permitted without written authorization from ALE International.

Notice: The information presented is subject to change without notice. ALE International assumes no responsibility for inaccuracies contained herein. Copyright © ALE International 2017.

Disclaimer This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, ALE International reserves the right to make improvements to this documentation and the products it describes at any time without notice or obligation.

Who Should Use this Document?As an introductory offer, this document can be used by ALE International vendors, clients, partners and associates involved with the implementation of ALE International systems.

ENT_MLE_032575EN-ed1_2017-10Chapter 11: API Openness /12 Enterprise Communication Solutions

October 2017 Offer

This standard offer is the reference document including tags and questions for Golden RFP.

(to remove all text formatted with a specific MS Word style (Golden RFP questions and answers), select one word in such a format, right-click and select: style/select all text with similar style, then press the "delete" key on your keyboard)


October 2017 Offer

Table of contents

1 Openness and Application Programming Interfaces (APIs)_______________________________4

1.1 Overview__________________________________________________________________________4

1.2 API listing_________________________________________________________________________4

1.3 SIP for end-points___________________________________________________________________5

1.4 SIP for carriers (SIP trunking)__________________________________________________________5

1.5 Standards_________________________________________________________________________6

1.6 Open Web services__________________________________________________________________6

1.7 Example of integration with APIs______________________________________________________8

1.8 Native calendar and directory integrations______________________________________________8

2 Ecosystem of certified solutions (AAPP)_____________________________________________10

2.1 Certified applications (ISV)__________________________________________________________10

2.2 Certified hardware (IHV)____________________________________________________________10

2.3 SIP certified carriers________________________________________________________________11


October 2017 Offer

1 Openness and Application Programming Interfaces (APIs)

1.1 Overview For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] Do you provide tools for my IT team to integrate specific software developments adapted to my enterprise communication needs?

ALE International Response:

All customers are different and have different needs of integration with their business processes or applications. They can create unique solutions, specially tailored for their business and work habits. These customized solutions drive effective communications, accelerating business innovation, but they also enhance customer satisfaction. ALE International offers a large range of Application Programming Interfaces (APIs), to enable customers and partners to build integrated communications solutions adapted for the specific needs of different enterprises. These APIs provide a full set of services, ranging from telephony / call control to Contact center and vertical applications (PMS, …) interfaces, providing a way to create valuable integrations such as click-to -call, CRM integrations, or specialized/verticalcollaboration applications.

[End of response]

1.2 API listing For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] List the public APIs in your offer.



October 2017 Offer

More than 50 APIs and SDKs are available, addressing telephony call control, user management, notifications and messaging, property management systems, call accounting, voice recording, unified collaboration, etc.

The existing public APIs offered by ALE International are:

More information on each API can be found on : https://applicationpartner.alcatel-lucent.com/ [End of response]

1.3 SIP for end-points For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] Can I integrate my existing SIP telephone sets to your communication system?


The Session Initiation Protocol (SIP) is a simple, open protocol that enables new multimedia applications for voice, data and video. The OmniPCX Enterprise handles SIP phones the same way as any other proprietary sets, providing powerful features, including telephony services (multi-line, supervision, twin sets, manager/assistant, hotel and hospitality specific applications, group calls, etc.); use of prefix (forward, substitution, wake-up, etc.); CSTA monitoring, etc.[End of response]

1.4 SIP for carriers (SIP trunking) For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] Can I rely on SIP at no extra cost with your offers?


SIP trunking replaces Q signaling (QSIG), a protocol for private trunking, or Integrated Services Digital Network (ISDN) public trunking in enterprise IP networks.


October 2017 Offer

https://applicationpartner.alcatel-lucent.com/aluaapp/faces/aapp/home/Home.jspx

https://applicationpartner.alcatel-lucent.com/aluaapp/faces/aapp/home/Home.jspx

Standardized protocols require interoperability testing and certification, as vendors may implement the standard with slight differences. SIP was standardized at the IETF (http://datatracker.ietf.org/wg/sip/charter/). ALE International implements the SIP trunking guidelines provided by industry forums such as SIP Connect 1.1 (http://www.sipforum.org/sipconnect).ALE International contributes to the bodies for standards and industry forums, and is deeply committed to work with SPs all over the world to connect small- and medium-sized businesses (SMBs) as well as large enterprises to SIP networks.A list SIP Service Providers, who currently offer SIP Trunking service, Certified with Alcatel-Lucent OpenTouch™, Alcatel-Lucent OmniPCX™ Enterprise are listed are listed in a specific Technical Bulletins regularly updated: TC2005, https://businessportal2.alcatel-lucent.com/TC2005en [End of response]

1.5 Standards For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] [API - Web Services - Standards] What technology standards do you use for your APIs ?

[ALE International response]

ALE International products and APIs are compliant with the latest standards and technologies, including:

RESTfull/JSON XML/SOAP/WSDL SIP SIP-TLS/SRTP HTTP/HTTPS CSTATAPI TSAPI QSIG VPIM SNMP XMPP LDAP RADIUS IMAP4

In addition, OpenTouch supports open and industry standard audio codecs (G722, G711 µ/A, G.729A, G.723, OPUS ) and video codecs ( SD/HD: H.264/AVC, H.263 (for legacy interop), VP8 ) ensuring state-of-the-art and interoperability with different ecosystems.[End of response]

1.6 Open Web services For Golden RFP; For Solution Handbook


October 2017 Offer

https://businessportal2.alcatel-lucent.com/TC2005en%20


http://www.sipforum.org/sipconnect

http://datatracker.ietf.org/wg/sip/charter/

[SO: OXE 12.2.x – OT 2.3.x] [API - Web Services] Does your offer include web services so that I can develop further applications and customize the system?


Web services are essential building blocks for distributed computing on the internet. Web services provide the link between the world of telephony and that of the web, connecting ALE International communication services to customer business applications. In the current OpenTouch solutions, two sets of web services are available:

– A set of Web Services in REST technology, for Connection users and Conversation users, offer to applications an access to almost all OpenTouch features.

– A set of Web Services in SOAP/XML (compatible with former 8410 ICS) and apply only to Connection users.

ALE International web services are designed to:– Ease integration across heterogeneous vendor environments– Implement easily interactions between OpenTouch and the customer’s

ecosystem (CRM, productivity tools, etc.)– Reduce the time and complexity of interfacing– Simplify the creation of new services and applications– Reduce the total cost of ownership (TCO) by minimizing installation time and

administrative costsThe collection of REST web services is available for Connection and Conversation users:

– Basic Telephony Web Services to make, take or release a call on user’s own devices

– Conversation Web Services (was called “Advanced Telephony Web Services”) offer a rich set of features allowing application to manage OpenTouch conversationso Presence to get and set all types of user presences (telephonic, IM, mood

phrase)o Call control with support of multi-participants callso Groupware to control the supervision service o Routing profiles managemento Communication logo Directory lookupo Voice messaging to play and record messages on user’s mailboxo Instant messaging to manage IM sessions, send and receive messageso Conferencing to manage its conferences CRUD, add/remove participants,

add/remove documents, join a conference,…The following XML web services are available for Connection users:

– Telephony Web Services include an array of telephony services, such as: detailed information on the current incoming call, personal phonebook management, phone set management, unified directory access, access from anywhere and call log.


October 2017 Offer

– Messaging Web Services are used for vocal interaction from a third party application. The voice media located on a voice mail server can be played on and recorded from any device (business phone, external PSTN phone).

– One Number Web Services provide customization options to set and review the rules that route incoming calls for a Connection user.

– Teamwork Web Services include services to manage contact lists, user presence and conferences.

– Management Web Services help manage Alcatel-Lucent OmniPCX configuration data, and particularly information on subscribers and their phone sets

– IP Touch XML Services (PRS) enable an application to interact with Connection users through their advanced physical phone sets. They allow the application to build screens and collect user actions. Applications are easily accessible on the set screen.

[End of response]

1.7 Example of integration with APIs For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] Can you briefly describe an example of system customization with APIs?


Practical example of ALE International openness in a real situation in the transportation sector:

[End of response]

1.8 Native calendar and directory integrations For Golden RFP; For Solution Handbook [SO: OXE 12.2.x – OT 2.3.x] I am fully satisfied with the industry standard calendar and directory and I do not want to deploy something different. Can your offer seamlessly interoperate with such applications?


October 2017 Offer


OpenTouch is natively integrated with the OmniPCX Enterprise directory, covering midsize to large organizations up to 20,000 users in single logical directory system for dial-by-name and call history. In addition OpenTouch seamlessly integrates with:

• Microsoft® Office™, for click-to-call, click-to-video, click-to-chat and presence services from any office contact

• Microsoft® Outlook™, to schedule and manage OpenTouch conferences, and use voice messaging services

• Microsoft® Exchange™, for calendar information and conference/meeting synchronization

• IBM® Notes™, for click-to-call, click-to-video, click-to-play voice messages, and click-to-record and -send voice messages

• IBM Sametime, for click-to-call and click-to-share services from contacts list, and phone presence

• Google, for click-to-call services from Gmail, Google contacts and Google Chrome web pages

[End of response]


October 2017 Offer

2 Ecosystem of certified solutions (AAPP) For Solution Handbook; For Golden RFP[SO: OXE 12.2.x – OT 2.3.x] Do you offer support and certification for the development of APIs?


The Alcatel-Lucent Application Partner Program (AAPP) consists in developing a broad ecosystem to offer to our enterprise customers and Business Partners a wide choice of solutions. It supports developers and partners throughout the life-cycle of their application. The program, designed for application enablement, helps members to:

Develop innovative applications based on advanced APIs and technologies, Certify and deploy trusted applications maintained over time and multiple

releases, Market their offering and sell joint solutions by increasing market presence and

go-to-market opportunities in all geographical areas and markets Program Participants may have their applications and/or products formally certified to demonstrate that their application and/or product properly inter-work with platforms provided by ALE International. The aim of the Application Certification is to:

Reduce integration costs Accelerate deployments Minimize risk of failure Ensure a high level of trust for customers and business partner

[End of response]

2.1 Certified applications (ISV) The AAPP ecosystem is based on the industry’s best value in feature-rich, open standards and certified solutions.The list of interoperable and certified solutions is published twice a year in the AAPP leaflet available here https://applicationpartner.alcatel-lucent.com/aluaapp/content?ID=q00038714For application point of view the ecosystem includes for examples:

For hospitality as PMS: Micros-Fidelio, Protel, Tiger, … For healthcare as alarm Server: Ibernex, MWS, Newvoice, … For transportation as call recording: ASC, Nice, Verint, … For education as video doorphone: Amphitech, Atlinks, Castel

2.2 Certified hardware (IHV) The AAPP leaflet, above, also includes hardware partners.That includes for examples:

For Dedicated hotel phones: Cetis, Cotell, Vtech, … For business SIP phones: Atlinks, Grandstream, Polycom,… For Analog/fax gateways: Audiocodes


October 2017 Offer

https://applicationpartner.alcatel-lucent.com/aluaapp/content?ID=q00038714

https://applicationpartner.alcatel-lucent.com/aluaapp/content?ID=q00038714

Video solutions: Polycom, Vidyo

[End of response]

2.3 SIP certified carriers The certified SIP trunk providers are listed in a specific Technical Bulletins regularly updated: TC2005, https://businessportal2.alcatel-lucent.com/TC2005en

END OF DOCUMENT


October 2017 Offer


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Alcatel-Lucent OmniPCX Enterprise enterprise/ale... · Web viewPlease be environment conscious and print this document only if necessary ENT_MLE_032575EN-ed1_2017-10 Chapter 11: API