ALANA FISHBACKE: alana.fishback@gmail.com M: (405) 202-0736 Address: 9013 N. Davis Ave. Oklahoma City, OK 73132

Business Administration, Human Resources, Insurance, Banking, Sales & Management

Meticulous Business Administrator who undertakes complex obstacles delivering superior performance. Demonstrates practical knowledge in Business Administration, Banking, Insurance, Human Resources, Sales, Marketing, Leadership, Management, and Higher Education.

PROFESSIONAL EXPERIENCE

Platt CollegeOklahoma City, Ok

Financial Aid Officer 09/2016 to CurrentWithin a centralized financial aid services environment, evaluates, approves, and awards financial aid to students in accordance with federal, state, and university regulations, policies, and operating guidelines. Assesses financial needs of students, and advises students and parents regarding financial aid options, processes, and requirements. Evaluates student academic progress, and adjudicates academic progress appeals. Participates as appropriate in systems/procedures planning and management; implements and coordinates specific individual programs and/or assignments, in accordance with the overall objectives of the department.

ITT Technical Institute Oklahoma City, OK

Community Relations Specialist 03/2016 to 09/2016

Responsible for developing and implementing community outreach programs including social & community awareness incentives. Work with the organizations to create programs that promote the organization's image in a positive and community-oriented way.

COMCOURSE Oklahoma City, OKSenior Recruiter 01/2015 to 01/2016Designed PowerPoint presentations for monthly divisional meetings. Cold and warm called 150-200 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategicpartnerships and gathered market information to gain a competitive advantage. Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Managed records of student attendance and grades. Maintained regularly-scheduled office hours to advise and assist students.

HOBSONS Oklahoma City, OKInquiry Management

05/2013 to 01/2015Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase insales. Served as mentor to junior team members. Defined project deliverables and monitored status of tasks. Monitored team progress and enforced deadlines.

UNIVERSITY OF PHOENIXOklahoma City, OK

Enrollment Counselor 04/2010 to 04/2013Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectivelywith students from diverse backgrounds. Inspired students to translate their academic interests into the real world bytaking positive actions. Enrolling students in online and campus classes.

THE HARTFORD

Oklahoma City, OK05/2008 to 03/2010

New Account Service ManagerObtained relevant evidence and information regarding suspicious claims. Interviewed prospective clients to learn abouttheir financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsementsand cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. Compiledcoverage and rating information in an accessible format.

ALAMODE INC.Oklahoma City, OK

Real Estate Professional Sales Consultant 11/2006 to 09/2007Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach toaddress latest market developments. Addressed customer questions and concerns regarding products, prices andavailability. Answered customers' questions about products prices, availability, uses and credit terms. Deliveredexceptional account service to strengthen customer loyalty.

SPRINTOklahoma City, OK

Technical Support/Retention Specialist 08/2004 to 10/2006Maintained composure and patience in face of difficult customer situations. Support customers with online billing andaccount issues. Researched issues on various computer systems and databases to resolve complaints and answerinquiries. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strongverbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Informedcustomers about issue resolution progress. Supported customers having data connectivity issues.

AT&TOklahoma City, OK

Customer Service 01/2001 to 04/2004Helped customers select products that best fit their personal needs. Educated customers on product and serviceofferings. Offered exceptional customer service to differentiate and promote the company brand. Consulted withcustomers on the latest styles and trends. Collaborated with customer service team members to give exceptional servicethroughout the entire shopping and purchasing experience.

EDUCATIONNOTARY PUBLIC 2015Francis Tuttle, Oklahoma City, OKNotary Public-State of Oklahoma

MBA: BUSINESS 2012University of Phoenix, Oklahoma City, OK, USAGPA.3.36

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION 2011University of Phoenix, Oklahoma City, OK, USA

ASSOCIATE OF ARTS: BUSINESS 2009University of Phoenix, Oklahoma City, OK

MASTER INSTRUCTOR OF COSMETOLOGY: MASTER INSTRUCTOR LICENSE 2006Bethany Beauty College, Oklahoma City, OK

BASIC OPERATOR LICENSURE: COSMETOLOGY 1999Metro Tech Beauty Academy, Oklahoma City, OK