Embed Size (px)
Citation preview
www.niit-tech.com
Modern Airports face increased pressure from airlines
and passengers while dealing with increased traffic
volumes, ever growing industry regulations, increased
interactions with multiple stakeholders, growing
complexity of processes and related systems, and
integration of new systems. According to a report by
SITA, passenger numbers are expected to reach about
nine billion by 2025. To manage the increasing numbers,
airports across the globe must reinvent organizational
processes, and find efficient and transparent ways to
handle operations throughout the value chain and meet
ever-increasing customer expectations.
For optimal operational efficiencies and business results it is vital
for airports to have a robust and intelligent information system.
Airport stakeholders (Airport Operators, Airlines, Custodians,
Ground Handlers, Customs, etc.) need to provide seamless flow of
information for uninterrupted high-end customer service.
However, the key challenge is to upgrade and automate their
existing IT systems that provide accurate and real-time information
from the airport management systems. Integration of diverse
systems with other sub-systems to meet specific work areas
increase complexity while decreasing the ability to respond to
real-time events. More intricacies come into picture when each of
these sub-systems (legacy or vendor system) is not compatible
with other third party systems.
Business Challenges
Expertise in end-to-end system integration for packaged products from leading vendors like Dell, EMC, Juniper Networks, Amadeus, etc.
Internal domain capabilities and robust partner ecosystem help deliver customized solutions; saving time & cost of development.
Partners with the Airport Operator for Marketing and Selling their existing IP to help generate additional revenues
Program Partner for all large and strategic Airport Automation program
Airport Operations Management
Travel, Transportation, and Logistics
A_1
09_1
6081
3
Europe SingaporeIndia Americas
Partner with NIIT Technologies to align your IT goals with your business objectives
Write to us at [email protected] www.niit-tech.com
NIIT Technologies Ltd.Corporate Heights (Tapasya)Plot No. 5, EFGH, Sector 126Noida-Greater Noida ExpresswayNoida – 201301, U.P., IndiaPh: + 91 120 7119100Fax: + 91 120 7119150
NIIT Technologies Inc.,1050 Crown Pointe Parkway5th Floor, Atlanta, GA 30338, USAPh: +1 770 551 9494Toll Free: +1 888 454 NIITFax: +1 770 551 9229
NIIT Technologies Limited2nd Floor, 47 Mark LaneLondon - EC3R 7QQ, U.K.Ph: +44 20 70020700Fax: +44 20 70020701
NIIT Technologies Pte. Limited31 Kaki Bukit Road 3#05-13 TechlinkSingapore 417818Ph: +65 68488300Fax: +65 68488322
A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework
NIIT Technologies is a leading IT solutions organization,
servicing clients in North America, Europe, Asia and Australia.
We have been serving the Travel and Transportation industry
for more than 30 years and have provided solutions to multiple
Airport stakeholders across the globe. With our Service
Mission to deliver “New Ideas More Value”, we aim at providing
service excellence to our clients through our capability and
expertise in the domain area.
• Extensive focus on Travel Vertical (approx. 42% of overall
revenues) Over 2500 professionals in the travel domain
consisting of Technology, Domain, Testing, and Project
Management Consultants/Analysts
• Servicing over 100 Travel clients of over 50 Airlines globally
• Over 5 years of strong strategic relationship with SITA
• NIIT Technologies-SITA jointly has access to over 6000
skilled resources and has the ability to quickly ramp-up
teams to support any change to the business model. We are
committed towards successful delivery of Airport initiatives
• Application management activities for SITA systems like
AODB, FIDS etc.
• SITA Testing Centre of Excellence set-up at NIIT Technologies
• Support for large technology refresh programs for SITAs next
generation PSS system
• As System Integrator we bring together component
subsystems and ensure that these IT subsystems function
together seamlessly
• We as a support partner have an excellent track record of
system integration for various large and complex
engagements. We bring tremendous value to Airports and
understands the challenges and complexities of
implementing large projects
• Our flagship Aviation clients include: British Airways, Sabre,
SITA, SATS, Iberia, Changi Airport Singapore, PT Jasa
Angkasa Semesta Tbk – Indonesia, CSC Cargo – Mumbai
and New Delhi, India, Abu Dhabi Airport Company – Abu
Dhabi, CMC – Vietnam, Cathay Pacific Airline
Why Partner with NIIT Technologies? • Availability of proven Frameworks - COSYS (Cargo
Operations System automates and simplifies the process of
cargo ground handling agents and cargo carriers),
ProcureEasy (ProcureEasy is a procurement platform, which
will make your company-wide procurement system
collaborative, efficient and cost-effective, ProcessEasy
(ProcessEasy is the ERP solution for Maintenance, Staff
Rostering, Human Resource, Inventory Management, Fuel
Management and Financial Management for Airlines, Airport
Operators and Airport Ground Handler and FAMS (Fleet
Administration and Management System is a collection of
processes tools and interfaces to perform the administration
and management of Information regarding vehicles, drivers,
rental, vehicle performance and management, workshop
and maintenance and accident claims, etc).
• We ensure BEST in Class solutions and partnerships (SITA)
• We are a RIGHT SIZED partner to handle large engagements
NIIT’s Marquee Engagements in Airport domain
• Ongoing implementation and integration of Airport
Management System and Resource Management System
for Airports Authority of India (AAI) - First multi airport
implementation in Asia to set up State-of-the-Art Airport
Operations Control Centers (AOCC) across 10 cities
• End-to-End development and management of
state-of-the-art Cargo Ground Handling System at 12
client sites in Singapore, Hong Kong, Taiwan, China,
Indonesia, Vietnam and India.
• Integration experience with Truck Control System,
Customs, Handheld Devices, Weighing Scales,
Barcode scanners and RFID readers
• Integration of vendor Cargo Revenue Management
product with Cargo Reservation, Passenger Revenue
management and Departure control system
• Maintenance and enhancement of Cargo applications in
areas of Cargo Revenue Management, Cargo Revenue
Accounting, Ground Handling Resource Planning, Air mail
tracking and accounting and Data warehouse and reporting
• Web tracking of cargo shipments
These challenges and factors are creating obstacles for airport
operators and stakeholders to realize the vision of providing
seamless service to end clients by establishing an all integrated
and fully automated airport management system.
• Improve Efficiencies of Airport Operations
• Improve overall efficiency through Collaborative Decision Making
• Establish Interfaces among key stakeholders
• Optimization of Existing Airport Resources
Improve Business Process
• Increased Focus on Safety• Improvement in overall experience of passengers• Enhancing Quality of Service
Customer Experience Enhancement
• Contribution through trend analysis and forcasting
Revenue Generation
NIIT Technologies has been serving the Airline industry for more
than 30 years now. Our clients enjoy the benefits of our solutions
carved out of years of experience and knowledge of the Airport
processes and related challenges. To enable enterprises manage
information better, NIIT Technologies partners with leading
specialists in the Airport space to provide an integrated solution
that addresses all the strategic, operational and tactical needs of
an Airport. Our offerings ensure increased Return on Investment
(ROI) and reduced Total Cost of Ownership (TCO) to deliver
exceptional customer value for industry leading growth.
We provide solutions that are focused on achieving the following
objectives:
Airport Operations Capability
Our Airports Operations solution delivers a suite of application and IT service offerings to address the information needs of Airports:
Fig: Global Airport IT Trends (image courtesy Airport IT Trends Survey 2012 by SITA)
Offering Description
With expertise in end-to-end system integration, NIIT Technologies acts as an Integration
partner for packaged products from leading vendors like SITA, Dell, EMC, Juniper Networks,
Amadeus, etc.
We work as Program Partner, for all large and strategic Airport Automation programs. These
programs have enormous management focus and are critical to the organization.
We partner with the Airport Operator for Marketing and Selling their existing IP. This helps the
Airport Operator to generate additional revenues.
Along-with internal domain capabilities, we have a robust partner ecosystem that delivers
readymade solutions; saving time and cost of custom development.
Our deep expertise of over 15 years across verticals enables businesses to reach greater
heights. Our customers benefit from our range of IT.
IT Service Offering Description
NIIT Technologies follows mature processes of development and deployment which are
supported by proven tools, efficient methodologies and comprehensive verification and
validation procedures. Key areas of our expertise include managing projects related to Web
applications and Middleware, Composite Applications, AD on PaaS (using Azure).
Our proven transition approach and SLA based support ensures the quality support as well as
reduces the TCO in maintaining the applications. Our service offerings in area of Application
Management include Portfolio Analysis, Application Maintenance & Enhancement and
Application Support.
We have built renowned capabilities in providing re-engineering solutions using Workbench tools
for business rule extraction from legacy code and moving into forward engineering using
well-defined engineering processes. Our service offerings in area of Application Renewal include
Migration, Reengineering & Decommissioning and Consolidation of systems used by
stakeholders in Airline and Airport industry.
At NIIT Technologies we strive to realize better returns on your investments, improve
organizational productivity and improve responsiveness to change by realizing the full potential
of your enterprise application portfolio through our Application Integration Services. Our service
offerings in area of Application Integration include Messaging Based Integration and SOA Based
Integration (using ESB).
NIIT enables enterprises and organizations make their software development activities more
successful and complete projects within time and budget by providing systematic software
quality assurance. Our service offerings in area of Application Testing include Basic Testing
(Functional, Integration, System, Regression Testing), Specialized Testing (Performance, DWH,
Usability, Mobile Application, SOA, Security, Cloud Application Testing), Test Automation
(Automation Feasibility Analysis, Automation Framework Development/ Customization, Script
Creation, Automation Management) and Testing Center of Excellence (CoE) (Test Process
Assessment, Testing COE Asset Definition, Testing CoE setup and Management, Test Tool
identification and customization).
NIIT Technologies helps its customers in building and managing Business Intelligence and Data
Warehouse solutions for meeting their business objectives. Our service offerings in area of
Information Management (Business Intelligence and Data Warehouse) include Development &
Implementation, Support & Maintenance, Testing, Data Integration (ETL), Information Delivery
(BI), Data Migration, Cleansing & Enrichment and BI on Demand.
At NIIT Technologies we combine domain expertise with knowledge base and intellectual capital
to solve critical mobility requirements for the Airport Operators and Ground Handlers. Our mobile
application development capabilities extend across multiple platforms like iPhone, Windows
Mobiles, Windows CE handhelds, J2ME, Blackberry and Symbian.
Application Development and Maintenance (ADM)
Application Management
Application Renewal
Application Integration
Testing
Information Management
Mobile Application Development
System Integrator
Program Partner
IP Partner
Partner Ecosystem
IT Services
Using our time-tested methodologies and best practices, Airports benefit from high standards and quality of the project accrued
from initiatives such as ISO-9001 and SEI CMMi Level 5, PCMM Level 5, and ISO 27001. Our solutions combined with
management bi-matrix, repeatability, adaptations based on learning, have helped clients in 33 countries and wholly-owned
subsidiaries in the US, UK, Europe, Singapore, Australia and Japan to realize our unique capability to optimize costs.
59% of airports see improving passenger experience as the key driver IT investment.
88% of airports value mobile phone apps to keep passengers informed on issues such as waiting times and flight status.
85% of airports expect IT & Telecom spend to increase or stay stable in 2013.
40% of airports have implemented bag tag printing (2011-21%)
93% of airports will offer check-in via kiosks by 2015
79% of airports will be using mobile apps for information on wait times (today 16%)
90% of airports will be using mobile apps for flight status by 2015 (today 42%)
57% of airports want to use business intelligence for better collaboration.
These challenges and factors are creating obstacles for airport
operators and stakeholders to realize the vision of providing
seamless service to end clients by establishing an all integrated
and fully automated airport management system.
• Improve Efficiencies of Airport Operations
• Improve overall efficiency through Collaborative Decision Making
• Establish Interfaces among key stakeholders
• Optimization of Existing Airport Resources
Improve Business Process
• Increased Focus on Safety• Improvement in overall experience of passengers• Enhancing Quality of Service
Customer Experience Enhancement
• Contribution through trend analysis and forcasting
Revenue Generation
NIIT Technologies has been serving the Airline industry for more
than 30 years now. Our clients enjoy the benefits of our solutions
carved out of years of experience and knowledge of the Airport
processes and related challenges. To enable enterprises manage
information better, NIIT Technologies partners with leading
specialists in the Airport space to provide an integrated solution
that addresses all the strategic, operational and tactical needs of
an Airport. Our offerings ensure increased Return on Investment
(ROI) and reduced Total Cost of Ownership (TCO) to deliver
exceptional customer value for industry leading growth.
We provide solutions that are focused on achieving the following
objectives:
Airport Operations Capability
Our Airports Operations solution delivers a suite of application and IT service offerings to address the information needs of Airports:
Fig: Global Airport IT Trends (image courtesy Airport IT Trends Survey 2012 by SITA)
Offering Description
With expertise in end-to-end system integration, NIIT Technologies acts as an Integration
partner for packaged products from leading vendors like SITA, Dell, EMC, Juniper Networks,
Amadeus, etc.
We work as Program Partner, for all large and strategic Airport Automation programs. These
programs have enormous management focus and are critical to the organization.
We partner with the Airport Operator for Marketing and Selling their existing IP. This helps the
Airport Operator to generate additional revenues.
Along-with internal domain capabilities, we have a robust partner ecosystem that delivers
readymade solutions; saving time and cost of custom development.
Our deep expertise of over 15 years across verticals enables businesses to reach greater
heights. Our customers benefit from our range of IT.
IT Service Offering Description
NIIT Technologies follows mature processes of development and deployment which are
supported by proven tools, efficient methodologies and comprehensive verification and
validation procedures. Key areas of our expertise include managing projects related to Web
applications and Middleware, Composite Applications, AD on PaaS (using Azure).
Our proven transition approach and SLA based support ensures the quality support as well as
reduces the TCO in maintaining the applications. Our service offerings in area of Application
Management include Portfolio Analysis, Application Maintenance & Enhancement and
Application Support.
We have built renowned capabilities in providing re-engineering solutions using Workbench tools
for business rule extraction from legacy code and moving into forward engineering using
well-defined engineering processes. Our service offerings in area of Application Renewal include
Migration, Reengineering & Decommissioning and Consolidation of systems used by
stakeholders in Airline and Airport industry.
At NIIT Technologies we strive to realize better returns on your investments, improve
organizational productivity and improve responsiveness to change by realizing the full potential
of your enterprise application portfolio through our Application Integration Services. Our service
offerings in area of Application Integration include Messaging Based Integration and SOA Based
Integration (using ESB).
NIIT enables enterprises and organizations make their software development activities more
successful and complete projects within time and budget by providing systematic software
quality assurance. Our service offerings in area of Application Testing include Basic Testing
(Functional, Integration, System, Regression Testing), Specialized Testing (Performance, DWH,
Usability, Mobile Application, SOA, Security, Cloud Application Testing), Test Automation
(Automation Feasibility Analysis, Automation Framework Development/ Customization, Script
Creation, Automation Management) and Testing Center of Excellence (CoE) (Test Process
Assessment, Testing COE Asset Definition, Testing CoE setup and Management, Test Tool
identification and customization).
NIIT Technologies helps its customers in building and managing Business Intelligence and Data
Warehouse solutions for meeting their business objectives. Our service offerings in area of
Information Management (Business Intelligence and Data Warehouse) include Development &
Implementation, Support & Maintenance, Testing, Data Integration (ETL), Information Delivery
(BI), Data Migration, Cleansing & Enrichment and BI on Demand.
At NIIT Technologies we combine domain expertise with knowledge base and intellectual capital
to solve critical mobility requirements for the Airport Operators and Ground Handlers. Our mobile
application development capabilities extend across multiple platforms like iPhone, Windows
Mobiles, Windows CE handhelds, J2ME, Blackberry and Symbian.
Application Development and Maintenance (ADM)
Application Management
Application Renewal
Application Integration
Testing
Information Management
Mobile Application Development
System Integrator
Program Partner
IP Partner
Partner Ecosystem
IT Services
Using our time-tested methodologies and best practices, Airports benefit from high standards and quality of the project accrued
from initiatives such as ISO-9001 and SEI CMMi Level 5, PCMM Level 5, and ISO 27001. Our solutions combined with
management bi-matrix, repeatability, adaptations based on learning, have helped clients in 33 countries and wholly-owned
subsidiaries in the US, UK, Europe, Singapore, Australia and Japan to realize our unique capability to optimize costs.
59% of airports see improving passenger experience as the key driver IT investment.
88% of airports value mobile phone apps to keep passengers informed on issues such as waiting times and flight status.
85% of airports expect IT & Telecom spend to increase or stay stable in 2013.
40% of airports have implemented bag tag printing (2011-21%)
93% of airports will offer check-in via kiosks by 2015
79% of airports will be using mobile apps for information on wait times (today 16%)
90% of airports will be using mobile apps for flight status by 2015 (today 42%)
57% of airports want to use business intelligence for better collaboration.
www.niit-tech.com
Modern Airports face increased pressure from airlines
and passengers while dealing with increased traffic
volumes, ever growing industry regulations, increased
interactions with multiple stakeholders, growing
complexity of processes and related systems, and
integration of new systems. According to a report by
SITA, passenger numbers are expected to reach about
nine billion by 2025. To manage the increasing numbers,
airports across the globe must reinvent organizational
processes, and find efficient and transparent ways to
handle operations throughout the value chain and meet
ever-increasing customer expectations.
For optimal operational efficiencies and business results it is vital
for airports to have a robust and intelligent information system.
Airport stakeholders (Airport Operators, Airlines, Custodians,
Ground Handlers, Customs, etc.) need to provide seamless flow of
information for uninterrupted high-end customer service.
However, the key challenge is to upgrade and automate their
existing IT systems that provide accurate and real-time information
from the airport management systems. Integration of diverse
systems with other sub-systems to meet specific work areas
increase complexity while decreasing the ability to respond to
real-time events. More intricacies come into picture when each of
these sub-systems (legacy or vendor system) is not compatible
with other third party systems.
Business Challenges
Expertise in end-to-end system integration for packaged products from leading vendors like Dell, EMC, Juniper Networks, Amadeus, etc.
Internal domain capabilities and robust partner ecosystem help deliver customized solutions; saving time & cost of development.
Partners with the Airport Operator for Marketing and Selling their existing IP to help generate additional revenues
Program Partner for all large and strategic Airport Automation program
Airport Operations Management
Travel, Transportation, and Logistics
A_1
09_1
6081
3
Europe SingaporeIndia Americas
Partner with NIIT Technologies to align your IT goals with your business objectives
Write to us at [email protected] www.niit-tech.com
NIIT Technologies Ltd.Corporate Heights (Tapasya)Plot No. 5, EFGH, Sector 126Noida-Greater Noida ExpresswayNoida – 201301, U.P., IndiaPh: + 91 120 7119100Fax: + 91 120 7119150
NIIT Technologies Inc.,1050 Crown Pointe Parkway5th Floor, Atlanta, GA 30338, USAPh: +1 770 551 9494Toll Free: +1 888 454 NIITFax: +1 770 551 9229
NIIT Technologies Limited2nd Floor, 47 Mark LaneLondon - EC3R 7QQ, U.K.Ph: +44 20 70020700Fax: +44 20 70020701
NIIT Technologies Pte. Limited31 Kaki Bukit Road 3#05-13 TechlinkSingapore 417818Ph: +65 68488300Fax: +65 68488322
A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework
NIIT Technologies is a leading IT solutions organization,
servicing clients in North America, Europe, Asia and Australia.
We have been serving the Travel and Transportation industry
for more than 30 years and have provided solutions to multiple
Airport stakeholders across the globe. With our Service
Mission to deliver “New Ideas More Value”, we aim at providing
service excellence to our clients through our capability and
expertise in the domain area.
• Extensive focus on Travel Vertical (approx. 42% of overall
revenues) Over 2500 professionals in the travel domain
consisting of Technology, Domain, Testing, and Project
Management Consultants/Analysts
• Servicing over 100 Travel clients of over 50 Airlines globally
• Over 5 years of strong strategic relationship with SITA
• NIIT Technologies-SITA jointly has access to over 6000
skilled resources and has the ability to quickly ramp-up
teams to support any change to the business model. We are
committed towards successful delivery of Airport initiatives
• Application management activities for SITA systems like
AODB, FIDS etc.
• SITA Testing Centre of Excellence set-up at NIIT Technologies
• Support for large technology refresh programs for SITAs next
generation PSS system
• As System Integrator we bring together component
subsystems and ensure that these IT subsystems function
together seamlessly
• We as a support partner have an excellent track record of
system integration for various large and complex
engagements. We bring tremendous value to Airports and
understands the challenges and complexities of
implementing large projects
• Our flagship Aviation clients include: British Airways, Sabre,
SITA, SATS, Iberia, Changi Airport Singapore, PT Jasa
Angkasa Semesta Tbk – Indonesia, CSC Cargo – Mumbai
and New Delhi, India, Abu Dhabi Airport Company – Abu
Dhabi, CMC – Vietnam, Cathay Pacific Airline
Why Partner with NIIT Technologies? • Availability of proven Frameworks - COSYS (Cargo
Operations System automates and simplifies the process of
cargo ground handling agents and cargo carriers),
ProcureEasy (ProcureEasy is a procurement platform, which
will make your company-wide procurement system
collaborative, efficient and cost-effective, ProcessEasy
(ProcessEasy is the ERP solution for Maintenance, Staff
Rostering, Human Resource, Inventory Management, Fuel
Management and Financial Management for Airlines, Airport
Operators and Airport Ground Handler and FAMS (Fleet
Administration and Management System is a collection of
processes tools and interfaces to perform the administration
and management of Information regarding vehicles, drivers,
rental, vehicle performance and management, workshop
and maintenance and accident claims, etc).
• We ensure BEST in Class solutions and partnerships (SITA)
• We are a RIGHT SIZED partner to handle large engagements
NIIT’s Marquee Engagements in Airport domain
• Ongoing implementation and integration of Airport
Management System and Resource Management System
for Airports Authority of India (AAI) - First multi airport
implementation in Asia to set up State-of-the-Art Airport
Operations Control Centers (AOCC) across 10 cities
• End-to-End development and management of
state-of-the-art Cargo Ground Handling System at 12
client sites in Singapore, Hong Kong, Taiwan, China,
Indonesia, Vietnam and India.
• Integration experience with Truck Control System,
Customs, Handheld Devices, Weighing Scales,
Barcode scanners and RFID readers
• Integration of vendor Cargo Revenue Management
product with Cargo Reservation, Passenger Revenue
management and Departure control system
• Maintenance and enhancement of Cargo applications in
areas of Cargo Revenue Management, Cargo Revenue
Accounting, Ground Handling Resource Planning, Air mail
tracking and accounting and Data warehouse and reporting
• Web tracking of cargo shipments
