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Airport Facilitation ICAO Annex 9
The Chicago Convention: Annexes 1-18
• Annex 1 Personnel Licensing
• Annex 2 Rules of the Air
• Annex 3 Meteorological Service for International Air
Navigation
• Annex 4 Aeronautical Charts
• Annex 5 Units of Measurement to be Used in Air and
Ground Operations
• Annex 6 Operation of Aircraft
• Annex 7 Aircraft Nationality and Registration Marks
• Annex 8 Airworthiness of Aircraft
• Annex 9 Facilitation
• Annex 10 Aeronautical Telecommunications
The Chicago Convention: Annexes 1-19• Annex 11 Air Traffic Services
• Annex 12 Search and Rescue
• Annex 13 Aircraft Accident and Incident Investigation
• Annex 14 Aerodromes
• Annex15 Aeronautical Information Services
• Annex 16 Environmental Protection
• Annex 17 Security: Safeguarding International Civil
Aviation Against Acts of Unlawful Interference
• Annex 18 The Safe Transport of Dangerous Goods by
Air
• Annex 19 Safety Management
Annex 9 Facilitation
• Integrates functions of agencies related to
border controls – travel documents,
immigration, customs, quarantine, law
enforcement, transport operators.
• Requires inter-agency (and cross-border)
cooperation to implement Annex 9 obligations
Customer Touchpoint
• Business jargon for any place of encounter
where customers and business engage to
exchange information, provide service or
handle transactions.
Touch points from Passenger Flow
• Departure passenger activities
• Arrival passenger activities
• Transfer passenger activities
Transportation Passenger entry Check-in
Security Check Customs Shopping Boarding
Disembark Port health Baggage Claim
Customs Transportation Depart Airport
DisembarkSecurity
ChecksShopping Boarding
OBJECTIVES OF AIRPORT
FACILITATION PROGRAM
• To support user-friendly systems for the public
to use in meeting the airport’s requirements for
international travel and trade.
• To implement the Airport Facilitation
Standards and Recommended Practices.
• To increase efficiency and improve customer
service while ensuring high standard of
compliance and general security
Objective of the National Airport
Facilitation Committee
• Address and harmonize the interests of all
entities involved in facilitation, e.g., State
services, aircraft operators, commercial air
transport users and airports etc. to promote the
growth of a safe, reliable and viable air
transport industry.
Allocation of Responsibilities
Kenya Airports Authority
• Sufficient capacity of
infrastructure and
facilities
• High security and
safety; and
• Efficient operations
Kenya Civil Aviation Authority
• Air Navigation Services
• Ensure that the “ICAO core principles on consumer protection” are applied at the airport.
Customs & Border Control
• Control movement of
persons and goods at
passenger terminal
Immigration Services
• Facilitate
international travels
by controlling /
regulating entry and
exit of people into
and out of the
country with regards
to security and socio-
economic interests of
the State
MFA - Protocol Directorate
• Provision of protocol
advise to the airport
management and
other stakeholders on
the handling of
diplomatic and
consular personnel,
diplomatic bags and
baggage.
KAPU
• Prevention and
detection of crimes,
surveillance of
persons who may be a
threat to civil aviation,
National security and
the command and
control of major
incidents and
emergencies.
Airline Operators
• Implementing
procedures for efficient
and effective handling
of passengers and cargo
to the satisfaction of
customers in conformity
with ICAO standards;
KTB
• To work in partnership
with the airport
management and other
agencies in order to
improve the tourism
environment;
• To market the airport as
a regional hub in
collaboration with other
airport stakeholders
Ground Handlers
• Cooperate closely
with government
agencies and Kenya
Airports Authority to
ensure the smooth
flow of passengers,
cargo, baggage, mail
through the airport
facilities;
Port health
• Prevention, protection
against, controlling and
providing a public health
response to the international
spread of disease in ways that
are commensurate with and
restricted to public health
risks, and which avoid
unnecessary interference with
international traffic and trade
KEPHIS
• Prevention of
entry/exit of plants
with pests and
diseases to the
country through
cargo and passengers
baggage
Customer Satisfaction Index (CSI) - JKIA
75.172.8 74.3
77.6
73.4
Q2FY1617 Q3FY1617 Q4FY1617 Q1FY1718 Q2FY1718
Q2FY1617 Q3FY1617 Q4FY1617 Q1FY1718 Q2FY1718
GROUP DISCUSSION
• Challenges in Actualizing ICAO Annex 9