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AIR CANADAGLOBAL SALES UNIVERSITY
Susan Grant
Air Canada Business Development
November 19, 2016
EXPLORE, LEARN AND EARN
2
Fleet NetworkPremium Products
rouge Star Alliance ACV
Classes of Service
Groups Airport Hubs Fare ProductsPolicies &
ProceduresBusiness Products
Airport Navigation
New Destinations
Other Products Joint Ventures
ABOUT THE GLOBAL SALES UNIVERSITY
6 Air Canada courses containing 16 learning modules
ABOUT THE GLOBAL SALES UNIVERSITY
3 Air Canada Expert Certification Exams
Air Canada Premium Products
Air Canada Leisure Group
Network, Fleet & Cabin Comfort
STEP 1 OBTAIN YOUR CAPTAIN’S BADGE
5
Complete all 16 modules available in 6 courses
Attain a score of 80% or higher
Obtain your Captain’s
badge
STEP 2 OBTAIN YOUR ACE CERTIFICATION
6
Complete 2 of 3
Certification exams
Attain a score of 80%
or higher
Obtain ACE Certification
CERTIFICATION
7
Mary Thyme
Knowledge is Power
Certification Mandatory for
staff of top AC agencies
Know more, Sell more
VALUE OF THE AC GSU
8
TOTAL UNIVERSITY ENGAGEMENT
9
7,800 hours of online
learning
15,607 modules
completed
1,251 Agents
from 245 agencies
10,393 modules
successfullycompleted
15,607 modules
completed
LEARNER RESULTS
10
67%of exams
written are passed
PROGRAM FEEDBACK
11
Very High
29%
High
46%
Neutral
21%
Low
2%
Very Low
2%
RELEVANCE OF CONTENT & QUALITY OF INTERACTION
acta.travellearningcampus.ca
GETTING STARTED
12
AIR CANADA GLOBAL SALES UNIVERSITY
13
CURRICULUM
14
CURRICULUM
15
16 MODULES
16
SELF-PACED E-LEARNING
17
INTERACTIVE E-LEARNING COURSES
18
INTERACTIVE SCREEN
CURRICULUM
19
CURRICULUM
20
CHECK FOR UNDERSTANDING
21
CHECK FOR UNDERSTANDING
22
CERTIFICATION EXAMS
23
Thank you from all of us at Air Canada