A H M E D F O U A D M O H A M E D E L -S H A F I E

Summary:

Through my experience in my current position I gained extensive skills working with regulations and procedures running and managing the exams operation, dealing with problems in order to be solved on spot. I’m also familiar with dealing with different sources of information in order to support statistics when needed. Working in sales and customer care at the beginning of my career gave me the sense of being customer oriented and result focused.

Education:

1. 2013-2015 Expected Ain Shams University Cairo, EgyptFaculty of Commerce Post Graduate Diploma, Business Administration

2. 2006-2010 Ain Shams University Cairo, EgyptFaculty of Arts Bachelor, Ancient European Civilization Grade: Fair

Experience :

Admin Assistant (Office Administrator) Dec. 2014 – Till nowCenter of Sustainability & future Studies (CSFS)The British University in Egypt El Sherouk City - Cairo

Job Duties:

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

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Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating

needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects;

expediting work results. Maintains professional and technical knowledge by attending educational workshops;

reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Admin Assistant "Assessments” Mar. 2013 – Nov. 2014Faculty of Business Administration, Economics & Political ScienceThe British University In Egypt El Sherouk City - Cairo

Job Overview:

A member of the Faculty Administration Team, reporting to the Senior Assistant Registrar, this position is intended to support the Examinations and Assessments processes to meet the standards required by the Egyptian Supreme Council for Education, the National Agency for Quality in Accreditation and Assessment in Higher Education (NAQAAE), the UK Quality Assurance Agency (QAA), and UK Validating Partners. It carries operational responsibilities which require the post holder to work in liaison with:

1. Quality & Validation with respect to Impaired Performance Panels, Academic Misconduct Committees and Appeals Committees:

2. Supervisor, Student Record System with respect to the Examination Timetables and BUE Transcripts

3. Heads of Departments

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4. Vice Dean (Teaching & Learning) 5. Examinations & Assessment Officers and their teams in each of the three

Departments6. Faculty Student Support Officer7. Faculty Senior Administrative Assistant (Student Records)

Job Duties:

Support the preparation of assessment-related documentation for submission to UK validating partner institutions.

Liaise between Faculty staff and the Quality & Validation Office in the drafting, review and distribution of the end of semester and summer assessment period examination schedules.

Allocate staff to invigilation duties in accordance with agreed criteria and act as first point of contact during examination periods for any invigilation issues.

Ensure that appropriate arrangements are made for students with special needs in examinations.

Assist in the arrangements for in-class tests etc that are held under examination conditions outside the main examination periods.

Assist in ensuring the secure storage of examination papers and scripts and the secure disposal of exam-related confidential waste.

Act as first point of contact for students with queries about misconduct, impaired performance, appeals or other assessment-related issues.

Keep records of misconduct, impaired performance and appeal cases, and ensure communication of relevant information to students and staff in accordance with the BUE Examination & Assessment Regulations.

Assist the Secretary to the Module and Programme Examination Boards in servicing those Boards.

Any other duties as required.

Recruitment Admin Assistant Feb. 2013- Oct. 2013EIC Recruitment Agency Heliopolis, Cairo

Job Duties:

Receiving vacancies requests and performing the search in accordance with the required qualification sand job descriptions.

Screening CVs and handle face-to-face interviews. Referring candidates for interviews with other organizations and get their feedback, then

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Follow up the hiring process. Writing job advertising in various media channels. Head Hunting for potential candidates. Attending employment fairs and conducting on the spot screening and interviews. Collaborating with the clients in order to fully understand their recruitment process and

needs.

Receptionist & Admin Assistant Jan. 2012 – Feb. 2013

Merge recruitment agency Dokki-Giza

Job Duties:

Answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Collecting and updating candidates & client database. Analyze data to determine answers to questions from customers or members of the

public. Receiving & sending e-mails, faxes, mails and couriers and distributing it. Prepare reports, memos, letters, and other documents, using word processing,

spreadsheet, database, or presentation software. Handling all administrative computer duties ( Filing, typing documents and follows up) Perform general office duties such as ordering supplies Arranging for airport pick up and hotel bookings. Responsible for downloading, classification and screening CVs. Calling candidates for the interviews. Arrange & handling all workshops. Any other tasks may be assigned in limitations of my work.

Customer Service Representative May 2011-Dec. 2011Etisal international Abassia- Cairo

Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

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Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer

information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Sales Representative Aug.2006-Aug.2009

EL-BADR Telecommunication Center Maadi-Cairo

Job Duties:

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call

reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products,

new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and

competitive developments. Resolves customer complaints by investigating problems; developing solutions;

preparing reports; making recommendations to management. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed.

Basic Business Skills Acquisition (BBSA) Oct.2010-Feb.2010The Future Generation Foundation (FGF) Cairo University, Giza

Training :

Developed Language and Computer Skills

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Enhanced Presentation & Project Development Skills World class customer service program

Personal Information :

Date of Birth: 3/9/1987 Marital Status: Single Military Status: Exempted

Contacts: Address: 2 El Gamee St, Ain Shams, Cairo, Egypt Telephone: (20 2 24981718) Mobile: (20 111 7053020) E-mail: fouad270@hotmail.com

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