Personal Information

• Name: Ahmed Mohamed Reda Mohamed Oncy • Nationality: Egyptian • Date of Birth: 19/08/1988 • Age:27 • Gender: Male • Military Service: Served • Address: 267 Ali Hamdy EL Gamal ST. /EL- Narges /

New Cairo / Cairo / Egypt. • Mobil: 002-01017480164 • E-mail: ahmed2reda@hotmail.com

Scientific Qualifications, Training courses and Seminars

• Bachelor’s degree in Mechatronics engineering from ( Arab Academy for Science , Technology and Maritime Transport )

• Grade: Good • Graduation Project: Intelligent Automated Storage and Retrieval System phase II • Grade: Excellent

Skills:

• Microsoft Office ( Word, Power Point, Excel, Internet Communications ) • Matlab Program, Labview Program ( Mechatronics Engineering Application ) • AutoCAD Program, Solid Edge Program ( Mechanical engineering Application ) • N-STEP I ( Nissan Service Technician Education Program ) • Total Quality management ( Brooklyn Academy Egypt ) • Classic Control ( Jelecom Company ) • Automotive Service Advisor Course ( The National Academy for Science & Skills –

NASS Academy ) • Mother Tongue: Arabic ( Excellent Reading and Writing) • Other Language: English

Self-assessment Understanding Speaking Writing

English Skills Listening Reading

V.Good Excellent V.Good V.Good

Knowledge and Experience

Company: Ezz Elarab Automotive Group (Jeep, Chrysler, Dodge). Department: Maintenance. Job Title: Summer Trainee. Start at: May 24th 2008. End at: July 24th 2008. Summary: The training was in engine components, cooling system, brake system, transmission and suspension and trained how to install some parts.

Company: ELSABAA Automotive (Nissan). Department: Maintenance. Job Title: Summer Trainee. Start at: June 1st 2009. End at: October 1st 2009. Summary: The training was in booster turbo charger, types of engines, fault tracer manual or by using the device of the car and how read the wiring diagram and how to distribute works in the workshop to the technicians according to their efficiency and also their target.

Company: ELSABAA Automotive (Nissan). Department: Maintenance - Reception. Job Title: Summer Trainee. Start at: June 1st 2010. End at: October 1st 2010. Summary: This training was how to be service advisor (Focus in customer satisfaction), how to relate with the customer, how to absorb his/her nervous actions, listen to the customer and don’t interrupt him/her, listen to complain very well, find all possible solution to help your customer, must be collect all technical information to answer any question.

Company: ELSABAA Automotive (Nissan). Department: Maintenance - Reception. Job Title: Service Advisor. Start at: July 1st 2012. End at: December 1st 2012. Summary: I started officially to relate with customers and practise what i learnt in addition to how make my customer satisfy and sell spare parts and labours at the same time.

Current position

• April 2014, Service Advisor at Volvo Ezz Elarab Automotive Group. • Notice period: After month.

Personal Qualities

• Leadership qualities and problem solving abilities.

• Excellent communication and strong interpersonal skills.

• Tact, persuasion and negotiation skills while dealing with customers and staff.

• Acts as an active member of the management team.

• Proven interpersonal communication skills with clients and staff members.

• Ability to multi task efficiently in high pressure environments.

• Confident and at ease in interactions with individuals at all levels.

• Adapts easily to new concepts and responsibilities.

• Perform effectively both, in a team and individually.

• Reliable, proactive, result oriented with a strong work ethic.

• Proven ability to deal with varied categories of challenging situations.

• Marketing and customer service skills.

• Analytical skills.

• Extremely productive in high volume roles.

Personal Abilities:

Effective problem solver. Confident & Professional Manner. Ability to delegate. Organizing. Team Player. Remain Calm under pressure.

References

Available upon request (Notice period- After month)