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Agenda

§ Announcement: Verint Acquires Victrio

§ Victrio Solutions

§ Client Results in Deployment

§ Critical Success Factors

§ Verint + Victrio Synergy

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October 29: Verint Acquires Victrio

§  Who is Verint? (NASDAQ:VRNT)

§  Global Leader in Call Recording and Actionable Intelligence Solutions

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Announcement: Verint + Victrio

§  Who is Victrio? •  Headquartered in Silicon Valley •  Leading provider of Fraud Prevention and Authentication Solutions •  Combines new generation of “passive” voice biometrics with

unique predictive analysis to accurately detect fraudsters and authenticate customers

•  Clients are Global Financial Institutions •  Industry Acclaim

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Creating A Market Leader

§  Fraud Prevention, Authentication, Risk Management are “big money” topics for: •  Financial Services, Banks, Card Issuers •  Also Telecom, Healthcare, Government

§  Significant investments being made by C-level:

§  Chief Risk Officer (CRO), CISO, Head of Call Center Operations

§  Combines Victrio’s recognized voice biometrics solutions expertise with Verint’s leading presence in Financial Services and Contact Center markets

§  Verint creating a new Fraud & Identity Management practice

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Victrio Snapshot

§  Vision: Reinvent call center authentication and fraud prevention

§  Technology: Next-generation “passive” voice biometrics enhanced with predictive analytics

§  Solutions: –  Fraud Prevention –  Customer Authentication

§  Customer Success: –  Largest global banks and credit card issuers –  Dramatic dollar impact

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Voice Biometrics in the Contact Center

§  Authentication

–  “Express Lane” customer experience: authentication within 10 seconds of net caller speech

–  Fewer and easier security questions –  Reduced agent handle time (AHT) costs

§  Fraud Prevention

–  Dramatic reduction in fraud dollar losses –  Prevents social engineering of agents

–  Deep insight into fraud patterns and behavior

8 Proprietary © 2013 Victrio, Inc.

Victrio  “Iden-ty  Confidence”  System:  Fraud  Preven-on  and  Authen-ca-on  Solu-ons  

Victrio Scoring Engine

Predictive Analytics

Voice Match

Call & Behavioral Data

Account Data

ID Score Reported

High

Fraud

?

Low

Caller Audio

Call Center / IVR

Mobile

Signal Analysis Biometric

Customer Voiceprints Fraudster

Voiceprints

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Managed Service •  Objective: Delivering business results

– Continued data analysis and performance tuning –  Insight gathering – Weekly client communication – Culture of continued improvement

•  Benefits – Performance optimization by tuning

•  High fraud detection rates

•  Rapid authentication

•  Low false positives

– Valuable insights and analytics for call center operations – Keeping ahead of the fraudsters

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Solution Level Fraud Detection Curve

•  Total Victrio Solution •  Voice-only baseline

Victrio Solution advantage

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Industry-Leading Results

in Large Scale Deployments

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Results: Industry-Leading Dollar Impact

§  Clients see annual reduction of $25M-35M in fraud losses

–  Approaching 1,000 incremental fraud stops per month –  Alert research tools permit volume processing

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Results: Reduced Fraud Attacks

§  Clients see account takeover (ATO) attempts drop by 90%

§  Clients see 50% in targeted fraud types

0  

20  

40  

60  

80  

100  

120  

140  Confirmed  Fraud  Calls  from  Fraudster  Cohort  

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Results: Calls Screened

§  Victrio screening 100M calls in 12 months •  System reviews 8M calls per month •  Targeting high-risk fraud calls

§  Scale: •  Challenge: Accuracy with many to many matching •  Opportunity: Unparalleled insight for predictive analytics

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Results: Large Fraudster DB

§  Fraudster DB of ~5,000 verified Fraudster voices –  Processed ~20,000 Fraud Calls

•  Identify Unique voices and calling patters –  Enrolling 300 new fraudsters per month –  Constantly tuning the Fraudster DB

•  Most aggressively screen against most prolific fraud voices.

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Results: Detailed Fraud Insights

§  Detailed fraud analytics and insights that impact call center policy

•  Track individual Fraudster across time and accounts •  Unparalleled insight into behavior •  Modeling of patterns for predictive analytics •  Reinforce other fraud detection tools in the fabric of tools

to protect the call center

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Industry-Leading Results

§  Industry-leading results in deployments –  Largest dollar impact on fraud losses

–  Largest scale by calls screened

–  Largest fraudster database

§  Clients are global financial institutions, including Top 5 banks and card issuers

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Path to Success

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Fraud Detection

Stop Call Center Fraud Proven Business Case

Global Shared Fraudster DB

Build Whitelist DB

By – product of Black List deployment Start building Whitelist DB for ‘clean’ accounts Near real time processing post call

Whitelist Pilot

Roll out to a single call center or customer segment Real time processing in the call flow

Combined ID Confidence

Full roll out to all customers and call centers Real time processing in the call flow

Phased Approach to Full Identity Confidence

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Compelling Combination

Verint + Victrio

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Integrated Verint + Victrio

Fraud Prevention Authentication

Desktop Process Analytics

Speech Analytics

Data Extraction Manager

§  Global Reach

§  20 years of call recording experience

§  Full integration for easier deployment

Switch

Call Recording Platform

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Integrated Verint + Victrio

Fraud Prevention Authentication

Desktop Process Analytics

Speech Analytics

Data Extraction Manager

§  Global Reach

§  20 years of call recording experience

§  Full integration for easier deployment

Switch

Third party Call Recording Platform

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