AGENDA - NORCOM · July - October NORCOM IT and stakeholder testing November Go live NORCOM Infrastructure Projects -- C3 Consortium Fiber Project to Redmond-- Disaster Recovery

1. Call to Order

2. Roll Call

3. Open Communications from the Public

4. Employee Recognition - Elizabeth “EJ” Thomas

5. Action Items A. Consent Calendar

1) Minutes from May 12, 2017 Governing Board meeting 2) May 2017 Accounts Payable Report

6. New Business A. Report on Employee Survey – Agreement Dynamics

7. Old Business A. Fire Projects Update B. Police Projects Update C. E-911 Financial Stability Discussion

8. Staff Reports A. Executive Director B. Deputy Director C. Police Liaison and Fire Liaison D. Human Resources E. Finance F. Technology

9. Committee Reports A. Joint Operating Board B. Finance Committee C. Strategic Planning Committee

10. Executive Session1

1 The Governing Board may hold an Executive Session pursuant to one or more of the following: • RCW 42.30.110(1)(i) to discuss with legal counsel representing the agency matters relating to agency enforcement actions, or to discuss with legal counsel representing the agency litigation or potential litigation to which the agency, the governing body, or a member acting in an official capacity is, or is likely to become, a party, when public knowledge regarding the discussion is likely to result in an adverse legal or financial consequence to the agency; • RCW 42.30.110(1)(g) to review the performance of an employee; and • RCW 42.30.110(1)(f) to receive and evaluate complaints brought against an employee.

The next Governing Board meeting is scheduled for July 14, 2017

AGENDA NORCOM Governing Board Bellevue City Hall Room 108

Friday June 9, 2017

1

2

3

4

5

6

7

8

9

10

11

12

13

Meeting Minutes NORCOM Governing Board

City of Bellevue, room 1E-108 May 12, 2017

MEMBERS Mark Risen City of Bellevue Nathan McCommon City of Bellevue

Bob Van Horne City of Bothell Bill Archer City of Clyde Hill Marilynne Beard City of Kirkland Steve Burns Medina Police Ed Holmes Mercer Island Police Bob Larson City of Snoqualmie

Greg Bawden Duvall Fire District #45 Jeff Clark Eastside Fire & Rescue

Chris Connor Fire District #27 Jim Torpin Northshore Fire

Matt Cowan Shoreline Fire

ABSENT Tommy Smith Redmond Fire James Knisley Skykomish Fire District #50 Greg Ahearn Woodinville Fire

VISITORS John McCracken Bellevue Police Jared Van Kirk Garvey Schubert Michele Plorde King County EMS

Jay Reich Pacifica Law Firm

NORCOM STAFF Thomas Orr Executive Director Josh Baker Fire Liaison

Tracey Croisier Executive Assistant & PIO Jami Hoppen Training Coordinator J.R. Lieuallen Finance Manager

Mike Mandella Deputy Director Becky McCracken QA & Public Records

Ron Tiedeman IT Director

14



1. Call to Order The NORCOM Governing Board was called to order by Ed Holmes, Governing Board Chair, at 9:01 a.m.

2. Roll Call Chair Holmes requested a roll call of present Governing Board members. A quorum was established.

3. Open Communications from the Public There were no requests for communication from the public.

4. Action Items A. Consent Calendar

Chair Holmes called for a motion to approve the items on the consent agenda: minutes from the April 14, 2017 Governing Board meeting and the April 2017 accounts payable (accounts payable total: $1,079,343.44).

Greg Bawden made a motion to approve the consent calendar. Bob Van Horne

seconded the motion. Motion carried. 5. Executive Session

The Director called for an executive session pursuant to RCW 42.30.110 regarding a personnel matter.

The executive session began at 9:04 a.m. and was expected to last ten minutes. At 9:14 a.m., an extension of two minutes was requested. The executive session ended at 9:16 a.m.

6. New Business

A. Washington State Auditor Exit Interview State auditors Kevin Montgomery and Haji Adams reviewed NORCOM’s 2015 accountability and financial statement audit. B. Farewell to Bothell Fire Chief Bob Van Horne Director Orr acknowledged Chief Bob Van Horne. Chief Van Horne, who joined the Governing Board in fall 2009. Chief Van Horne addressed the board and stated it had been working with the group. He believes that Board has made excellent decisions that NORCOM is better for those decisions.

15



C. Resolution 128: Amendment to 2017 Budget re: 2016 Ending Fund Balance J.R. Lieuallen reviewed the 2016 ending fund balance of $574,032. He noted that $75,000 will go towards facilities needs assessment, $11,557 will pay the remainder of the state auditor invoice and $487,476 will go into the rate stabilization fund. Chair Holmes called for a motion to approve Resolution 128. Bill Archer made a motion to approve resolution 128. Jim Torpin seconded the motion. Motion carried. D. Discussion: Governing Board New Meeting Site Options The Director reviewed the upcoming Light Rail construction timeline. Once construction begins, there will be no on-site parking for meeting attendees. There are currently four alternative sites to consider: Redmond Police Training Room, Eastside Fire & Rescue in Issaquah, Kirkland City Hall and Kirkland Police Training Room. There was a general discussion about site selection and there was consensus that rotating meeting sites would be less desirable than selecting one site. The Director is to select a meeting site that is as central as possible and is the most efficient for NORCOM staff.

7. Old Business A. Fire Projects Update

32 of 52 Locution PCs Replaced Shoreline Fire IT Support

Ron Tiedeman said job opening for full time tech support at Shoreline Fire will be posted within the next few days. ARCGIS Server / ArcGIS Online Installed Ron Tiedeman said the installation will provide additional mapping functionality.

Zone One Technology Committee Committee has agreed it will take inventory of agency software.

16



B. Police Projects Update New World/Tyler No Issues Outstanding Ron Tiedeman noted that the new modules had been installed including the NCIC button and Field Reporting. The DSS/Dashboard module is installed but currently is undergoing quality assurance testing.

New World Upgrade to 11.7 Proposed Upgrade Schedule April GIS Setup May New server infrastructure hardware, software and configuration June Tyler/ NWS configuration management, software setup and testing July - October NORCOM IT and stakeholder testing November Go live

NORCOM Infrastructure Projects -- C3 Consortium Fiber Project to Redmond

-- Disaster Recovery / Failover (Sabey Update) -- Admin Phone System Upgrade

C. E-911 Financial Stability Discussion Governance Task Force

Director Orr updated the Board on current discussions following a briefing from Chad Barnes from the City of Bellevue.

Interim Advisory Group Director Orr reported on the recent IAG meeting and discussions related to future E-911 funding formulas; sharing of IT staff paid for by E-911 surcharge taxes; and the progress on the E-911 office reorganization. Financial Task Force Marilynne Beard and Director Orr updated the Board on the latest financial forecasts for the E-911 fund.

8. Staff Reports Director Orr briefed the Board on the current status of lease negotiation with Bellevue related to NORCOM’s equipment room. There were no additional comments or questions regarding the staff reports.

17



9. Committee Reports There were no comments or questions regarding the committee reports. 10. Adjournment Governing Board meeting adjourned at 10:37 a.m.

Approved by:

_________________________________________________ Chair Attest: ___________________________________________ Secretary

18

Governing Board Executive Director Report

Page 1 of 1

MEMORANDUM To: Governing Board

From: Tom Orr, Executive Director

Date: May 31, 2017

Subject: General Update – Governing Board Meeting – May 12, 2017

1. King County E-911 Ordinance

The IAG meets on June 14, 2017. The Director will report any items of note at the July Governing Board meeting. The Sound Cities Association (SCA) has formally assigned Ron Tiedeman to replace Dee Hathaway as the SCA representative on the Technology Task Force.

The Executive Director is presently researching funding methodologies used in other states and developing alternatives for analysis.

2. Peer Support Team – Tragic Loss of Bellevue PD Sergeant Danny Young NORCOM’s new Peer Support Team performed very well in helping NORCOM staff following the tragic loss of Bellevue Police Sergeant Danny Young. Many NORCOM employees knew him well and his loss hit all NORCOM very hard. NORCOM’s Peer Support Team recently completed its training and could immediately care for people during a tough situation. NORCOM expresses many thanks to Battalion 1 from BEFD for checking in with us and to Chaplain Ryan and Sgt Peacey from BLVPD who also stopped in and visited with staff.

3. Newest Member to NORCOM’s Extended Family and Future NORCOM Telecommunicator

Zeb Middleton, NORCOM IT Telephony Expert, and his lovely wife welcomed the newest addition to their family on May 30 at 4:20 a.m. Her name is Merayd Reagan Middleton and she arrived a healthy 8 lbs, 8 oz.

19

Governing Board

Deputy Director Report Page 1 of 2


From: Mike Mandella, Deputy Director

Date: June 9, 2017

Subject: General Update – Governing Board Meeting – June 9, 2017

• Current/Ongoing Events Puget Sound Emergency Radio Network (PSERN) – Operations Board Update As reported previously, the PSERN Operations Board was formed last spring for the purpose of advising the PSERN Joint Board relative to operational issues during the new 800 MHz radio implementation project and to help shape operations once the system is fully implemented and accepted. As the new radio system comes on line, testing the system will be part of the overall acceptance process. The testing will be comprehensive, given the geographical area of coverage. Radio users, from Police, Fire, EMS, Emergency Management and others, will be sought to conduct this testing. Those choosing to volunteer for this assignment, on their days off, will be compensated with funds from the project. It is unknown at this time exactly how many volunteers will be needed or how long the testing will take. Given the new radio system is digital (the existing 800 MHz system is analog), some degree of training will be necessary for end-users, including dispatchers. A “Train-the-Trainer” one-hour class is planned for an unknown number of cadre, from each discipline using the radio and system. Once these cadre are trained, at the expense of the project, these trainers will train the staff in their respective agencies. At this time, THAT training appears to be at the cost of the agencies.

2017 Employee Survey Results NORCOM’s third employee survey results have been finalized by the survey administrator. Preliminarily, the survey administrator has reported the following: Above average turnout – According to Survey Monkey, the average response rate for on-line surveys is 30%. The 2017 survey resulted in a 58% turnout rate. The rate of turnout in the initial survey (2012) was 82% and 81% in 2013. Written comments – employees were given the opportunity to provide comments in each of the nine (9) survey sections as well as a final comment opportunity to comment on areas not covered in the survey. In this survey, employees provided 147 written comments, a dramatic reduction than prior years (750 comments in 2012; 550 in 2013).

20

Governing Board

Deputy Director Report Page 2 of 2

In this third employee survey, and according to the survey administrator, all indicators are that progress has been and continues to be made at NORCOM. Employees expressed support for specific initiatives and/or noted improvements in the performance evaluation system, employee involvement, the mentor program, and training. When compared to the two (2) prior surveys, ratings and agreement levels increased from 2012-2013 in all statements and, in a majority of the statements, ratings and agreement levels increased every year, leading (at least) me to conclude progress has been made.

There are also areas noted that need improvement. In these responses and written comments, there is a perception of favoritism held by some NORCOM employees. This concern is reflected in the “General” section of the survey and in the areas of performance evaluation and employee recognition.

After considering all input received, the survey administrator believes one employee’s comment summed up the results of the survey results and of NORCOM today:

“I have faith in these surveys and although a lot of negativity comes out in them, I think it’s

important to note that NORCOM has grown up a lot in the last 4 years or so. We aren’t perfect or anywhere near it – but we are better. I look forward to how the results will be perceived and what changes will be made to fix the problems that are noted this time around.”

Once the final survey results are distributed, staff will begin an internal assessment to determine the next steps, which likely will include the formation of new “Cross Teams” formed for the purpose of moving NORCOM, and its employees forward and together.

21

MEMORANDUM

To: NORCOM Governing Board & Joint Operations Board

From: Becky McCracken, Acting Police Liaison

Date: June 1, 2017

Re: Staff Update for June 9th, 2017

Performance Measurement Data for February is included with packet.

• Current projects o Phase 2 E911 call type and priority trial February 01 – May 01, 2017

Phase 2 E911 hang up/open line calls with no indication of an emergency will be dispatched with the new call type “E911 Phase 2” and given a P4 priority. Call statistics and information will be are being reviewed as the trial basis for this has ended.

o Police Emergency reduced response plan proposal and discussion Discussion was started at Police Ops about developing a police emergency reduced response

plan during wind storms or other high call volume event o Priority call to MDC procedure development

A procedure for routing priority calls to MDC without airing sensitive information over the radio. Examples are the “Rock Smash Burglaries” where the suspects are known to listen to scanner apps, and convert tracking operations

o Radio Interoperability channel training and information Developing additional training and information on the new radio channels for both police and

dispatch communication

22

Performance Measurement Data June 1, 2017 Prepared by: Becky McCracken, Acting Police Liaison

[email protected] 425-577-5586

NORCOM Performance Measurement Data

June 1, 2017

Police Liaison

The following performance data is included with this report:

911 Call Answer Standards

911 Call Answer Standards by Month and by Year

NORCOM Actions (phones, police)

CAD Calls by Year

Police CAD Incidents to Date AND Call to Dispatch Times

23

mailto:[email protected]



King County 911 Call Answering Standard

Standard: 90% of 9-1-1 telephone calls will be answered within 10 seconds or less during each hour of a calendar quarter. This graph represents the % of incoming 911 calls that were answered within the 10 second threshold for each quarter.

4th Quarter shows year to quarter to date

99.13% 99.26% 99.32% 99.31%

86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

Quarter 1 Quarter 2 Quarter 3 Quarter 4

STANDARD

2011

2012

2013

2014

2015

2016

24




911 Call Answer Statistics 2010 – Present

The NORCOM adopted standard is 90% of 9-1-1 telephone calls will be answered within 10 seconds or less during each hour of a calendar quarter (barring major disasters or other extraordinary events)

Source: King County Enhanced 911 Participation Agreement

2017 911 Call Answer Statistics compared with Number of 911 Calls Received

99.33% 99.14% 98.92%99.72% 99.33% 98.89% 98.79%

97.85%98.61% 99.14% 99.17% 98.88%

77.00%

82.00%

87.00%

92.00%

97.00%

102.00%

STANDARD

2010

2011

2012

2013

2014

2015

2016

2017

1349

698

.60%

84.00%

86.00%

88.00%

90.00%

92.00%

94.00%

96.00%

98.00%

100.00%

-1000

1000

3000

5000

7000

9000

11000

13000

15000

17000

19000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Number of 911 Calls

GOAL - 90% of calls answered within10 seconds

NORCOM Monthly 911 AnswerStandard

25




2017 NORCOM Phone Actions

911 Calls

911 Answer %

7 digit EMER

Non Emergency (Secondary)

Incoming Business PD Calls

Traffic Stops

Officer Initiated Incidents

January 13,496 98.60% 8,169 1,987 1,368 8,396 2,773 334 February 12,411 98.65% 7,909 519 1,040 7,388 1,769 261 March 12,911 98.75% 8,535 541 1,271 8,445 2,266 243 April 11,992 99.00% 8,115 617 1,015 7,970 2,154 286 May June July August September October November December Totals 50,810 98.75% 8,169 3,664 4,694 32,199 8,962 1,124 911 Calls = Landline, Wireless, & VoIP Calls on 911 911 Answer % = % of hours 911 calls were answered 90% of the time within 10 seconds 7 digit EMER = 425-577-5656 (alarm companies, transfers from agency phones, public safety agencies) Secondary Queue = Calls have come in as 911 or 7 digit EMER, been screened, determined to be non-emergency, and transferred to the secondary queue Business = 425-577-5600 (officers, family members, etc) Fire Calls DPd = Priority 0-5 calls with a unit assigned PD Calls = All calls in CAD with unit assigned excluding TS & Officer Initiated Traffic Stops - field initiated, included NORCOM involvement

Officer Initiated = Traffic Stops via MDC (not called out & no NORCOM action needed) and all other field initiated calls ** Test calls, cancelled calls, and calls with no unit dispatched are not reflected (not billable calls for service)

26




NORCOM Police Call Received to Call Dispatch Statistics & Call Counts

This report includes all calls with a unit dispatched on them with the exception of officer initiated (mobile) and radio initiated calls. Those incidents have been pulled from the reporting numbers because they do not accurately reflect call received to call dispatch times. In most cases, the unit was immediately dispatched on the incident (traffic incidents, on-views, etc).

Average Call to Dispatch Times (MM:SS) for Police P1 and P2 incidents (Goal = 60 Seconds)

All Police priority 1 and 2 calls are screened through NORCOMs Quality Assurance process. In addition, all calls over the 60 second threshold are reviewed to determine the circumstances which contributed to the apparent delay.

13 January Incidents

J F M A M J J A S O N D 2011 1:22 1:26 1:28 1:33 :59 1:08 1:09 1:10 :59 1:27 1:11 :54 2012 :54 1:05 :58 1:05 1:05 1:08 1:12 1:05 :54 :55 :57 1:03 2013 1:00 :52 : 57 1:05 1:06 :53 :42 :51 :58 :60 :59 :52 2014 :57 :53 :50 :52 :55 :50 :65 :51 :58 1:02 1:04 :54 2015 :52 1:01 1:05 :54 1:13 :56 1:06 1:01 1:01 1:06 1:02 1:19 2016 1:08 :53 :53 :45 :51 :53 :58 :56 :46 :51 :45 :50 2017 1:02 :48 :53 :53

0:01:08

0:00:53 0:00:530:00:45

0:00:51 0:00:530:00:58 0:00:56

0:00:460:00:51

0:00:450:00:50

0:00:00

0:00:17

0:00:35

0:00:52

0:01:09

0:01:26

0:01:44

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Goal

2011

2012

2013

2014

2015

2016

2017

27




Average Call to Dispatch Times (MM:SS) for Police P3 Incidents (Goal – 3 Mins)

Dispatch times on priority 3 police calls are frequently dependant on field units being available for dispatch. Calls of this type include traffic accidents, alarms, etc. Priority 3 calls are held until sufficient information is documented in the call to provide basic response information to field units. NORCOM continues to meet this performance standard.

J F M A M J J A S O N D 2011 1:57 2:02 2:00 1:51 1:47 1:57 1:47 1:55 1:55 2:32 1:33 1:44 2012 1:43 1:17 2:05 2:06 2:21 2:06 2:05 2:13 1:57 2:05 2:00 2:08 2013 2:09 1:55 1:50 2:00 1:53 2:10 1:51 1:51 2:16 1:54 2:05 1:56 2014 1:54 1:48 1:39 1:48 1:55 2:15 1:55 1:54 1:55 2:15 1:50 1:50 2015 1:49 1:50 1:49 1:49 2:09 2:14 2:14 2:08 1:51 2:06 2:02 2:11 2016 02:05 02:13 2:11 2:15 2:07 2:04 2:06 2:04 2:13 2:06 1:58 2:02 2017 01:48 01:33 01:38 01:41

0:02:050:02:13 0:02:11 0:02:15

0:02:07 0:02:04 0:02:06 0:02:040:02:13 0:02:06

0:01:58 0:02:02

0:00:00

0:00:43

0:01:26

0:02:10

0:02:53

0:03:36


Goal

2011

2012

2013

2014

2015

2016

2017

28




Average Call to Dispatch Times (MM:SS) for Police P4 and P5 Incidents (Goal 60 Mins)

NORCOM is easily meeting the expectation of non-emergency calls being dispatched in 60 minutes or less from the time of the call.

J F M A M J J A S O N D 2011 15:12 14:26 16:18 13:52 14:32 16:07 16:50 17:41 17:40 22:47 14:44 16:53 2012 17:33 10:17 26:36 29:19 27:44 22:28 23:27 23:05 27:52 24:56 24:05 20:31 2013 25:33 17:40 16:54 17:24 18:54 18:41 18:21 16:47 18:37 17:58 18:42 18:10 2014 20:10 19:52 17:36 21:43 20:11 20:20 18:40 17:11 19:04 21:46 19:14 17:59 2015 18:47 18:50 18:17 20:02 23:42 20:11 22:04 22:18 20:53 22:45 20:11 20:29 2016 20:56 20:15 19:43 22:13 20:01 20:24 21:42 23:15 26:16 22:50 22:30 22:38 2017 21:38 16:01 17:21 19:29

0:20:56 0:20:15 0:19:43 0:22:13 0:20:01 0:20:24 0:21:42 0:23:150:26:16

0:22:50 0:22:30 0:22:38

0:00:00

0:07:12

0:14:24

0:21:36

0:28:48

0:36:00

0:43:12

0:50:24

0:57:36

1:04:48


GOAL

2011

2012

2013

2014

2015

2016

2017

29


Governing Board

Fire Liaison Report


From: Josh Baker, Fire Liaison

Date: May 30, 2017

Subject: Staff Report – Governing Board Meeting – June 9th 2017

1. New Incident Management Tools in RAADAR Following 2016’s 4 alarm structure fire in Bothell, NORCOM Fire agencies expressed interest in exploring a web based solution to shed light on two critical blind spots that amplify the difficulty of incident management. The two most frequently asked questions during significant events are, “what areas are looking depleted?” and “which units do we currently have moved up?” Live MUM (move up module) calculates engine coverage using a complex algorithm. The results let the dispatcher know which moves to execute. This happens automatically on Working Fires and greater alarms. However, MUM does not examine the bench depths of other assets such as Ladders, Medics, Aid Cars, Tenders, Air Units, Battalion Chiefs, Brush Rigs and Marine Units. These resources are managed by the Zone 1 Coordinator in conjunction with the NORCOM Team Supervisor on large events expected to last a while. The manual process that this tally requires is cumbersome at best, diverting both time and attention away from the incident where it is likely needed most. In addition, moved up units are occasionally left backfilling stations unnecessarily, long after a Working Fire is under control because these units are invisible in cad to those in the field. This delays demobilization. I am pleased to announce that Nathan Way from NORCOM IT has developed two new tools in RAADAR raadar.norcom.org/raadar (formerly CadView) that resolve both of these challenges elegantly. Zone 1 Coordinators, Incident Commanders, NORCOM Staff, Fire Admin and their designees can now view this information in an easy to read format in RAADAR. Access it at any time from the search menus titled: Unit Move Ups / OOS and Zone 1 Resources. 2. Confirmed Fire - Working Fire (Phase two) In February, the term “Working Fire” was proposed and approved by the Fire Chiefs to replace the term “confirmed fire” that is currently in use in Zone One. The modification was a result of the inclusion of the term into the King County Model Procedures for fireground operations. By accepting this terminology change, this phrase will be better understood and used consistently throughout King County. Local jurisdictional protocols and policies will dictate the agency response upon the declaration of a working fire. A “working fire is a fire within a structure, confirmed by fire units, either en route to or arriving on scene. This code may also be used by Telecommunicators when receiving multiple reports of visible flames or specific information (windows blowing out, fully involved, multiple floors.” The chosen definition in “italics” above, was compiled using a combination of the existing NORCOM definition for “confirmed fire”, Zone 3’s Command Procedures, and the accepted fire service definition. Our implementation plan was split into two phases. The first phase was aimed at training the field units so they could start using the term on a regular basis. Now that a comfort zone has been established, we

30

http://raadar.norcom.org/raadar

Governing Board

Fire Liaison Report

can focus on phase two. The second phase of our development is primarily dispatch driven. We will be replacing the confirmed fire problem nature codes with “working fire” in cad, mobile, locution, paging, and training materials. A “Go Live” date will be proposed at the next Zone 1 Operations meeting. This will be weighed against NORCOM’s Training schedule and IT project calendar to confirm availability. 3. Best Practices – Partner Forms The NORCOM Team Supervisors have noticed an increase in calls lately, asking them to resend the Premise and Partner Update forms that we created last year. We are always happy to help of course! NORCOM IT has provided a FTP secure site however where you can access these forms anytime on demand... If you do not recall your agency’s log in credentials, please reach out to NORCOM IT at 425-577-5690. After downloading the forms, you may choose to tether them to your shared desktops or intranet for even quicker access. Initiatives such as ePASS and the Remote Premise Portal are on NORCOM’s Fire Project list. Once these projects are finalized, we will all be able to better manage Personnel, Radio IDs and Premises altogether.

31

Governing Board

Human Resources Report Page 1 of 1


From: Roky Louie, Human Resources Coordinator

Date: June 9, 2017

Subject: Staff Update

Telecommunicator Recruitment NORCOM continues its efforts to recruit for this entry level position. At present there will be a total of five (5) vacant positions in the Telecommunicator work group by the June 9th Governing Board meeting. Based on historical rates of attrition these vacancies are projected to rise to seven (7) or eight (8) by September, which is the earliest reasonable date a new hire academy could be held based on current hiring efforts. NORCOM is currently working with a group of just over 100 applicants at various stages of the hiring process. Of note is that this is a smaller candidate pool than has been available in previous years. Further data is being collected before a strategy to combat this possible obstacle is recommended. Shoreline Support Specialist Recruitment

NORCOM has had over 70 applicants for this Information Technology position. Approximately eight (8) strong candidates have been identified and are currently in the earliest stages of the hiring process. It is estimated that NORCOM will be able to fill this position sometime in August. Tactical Dispatch Recruitment NORCOM held interviews for four (4) vacancies on its Tactical Dispatch Team on Wednesday, June 7th. The results of those interview panels are not known at the time of this writing but it is anticipated that the team will likely once again have its full six (6) member compliment. Mentoring Program and Peer Support Program NORCOM filled two (2) vacant mentor positions and two (2) vacant Peer Support positions on each respective team. The Mentoring Program provides peer level support and culture assimilation for new hires while the Peer Support Program provides counseling and support for acute emotional trauma, stemming from work or from home. Terminations and Resignations NORCOM has had two (2) Telecommunicators resign since the last report; one on May 31st and the other on June 8th. One, who was fully trained and had ten years of tenure cited burnout as the reason for resigning. The other, a trainee with approximately one year of service, cited the desire to spend more time with family.

32

Finance Board Report Page 1 of 1

MEMORANDUM

To: NORCOM Governing Board

From: J.R. Lieuallen, Finance Manager

Date: May 30, 2017

Re: Staff Update

• Facilities RFP o Kick off meeting was conducted on May 17th o Burns McDonnell discussed their plans to execute the contract and NORCOM provided a

list of staff to directly communicate with regarding their area of expertise (with all correspondence cc’d to the Executive Director) in order to streamline the flow of information.

o Burns McDonnell has assured that project will be complete by December 2017. • 2016 Financial Statements have been submitted • 2018 Budget

o Preliminary budget will be presented to the Joint Ops in June • Tyler (NWS) Settlement Agreement Payments – There is one remaining payment:

o The Final Acceptance payment of $274,509 is still outstanding. • 2016 MEBT Audit

o Documents have been submitted to Clark Nuber for their review.

33

MEMORANDUM

To: NORCOM Governing Board

From: Ron Tiedeman, IT Director

Date: June 9, 2017

Re: Staff Update – Information Technology

We are working on several internal NORCOM projects related to the 2018 budget, capital projects and equipment replacement and rotation planning. A draft 2-year IT project plan is currently being reviewed which will include an updated stakeholder priority list. Mike Prill, Andrew Johnson and Ops Supervisor Cory James attended the FEMA E969 All-Hazards Communications Unit Leader (COML) course hosted by Seattle Fire May 16th through the 18th. The course will help establish the core competencies necessary to perform the COML role which includes:

• Overseeing the setup of expedient communications networks (radio, data and telephony) • Managing communications personnel such as tactical dispatchers, radio operators,

communication technicians and technical specialists • Understanding high level communications strategies including building Incident Action Plans

(205, 217A), forming regional tactical interopable communications plan (TICP), etc.

The information and contacts made during this course will be valuable as NORCOM continues to build its Tactical Dispatch capabilities, refines its internal disaster recovery and continuity of operations plans, and further integrates into regional disaster planning.

E911 Technology & Operations Taskforce

I participated in two E911 Strategic Planning meetings as part of the Technology & Operations taskforce in May. The taskforce is made up of representatives from the PSAP’s as well as stakeholders in King county. The discussion topic was E911 phone architecture options in the 12 PSAPS across King County as well as network strategies to connect them at a “30,000-foot level”. The outcome of those meetings will be presented and discussed with other taskforce groups including finance and planning as a 10-year strategic plan is being created.

Text to 911

NORCOM pro-actively preparing for text to 911. An RFP created by King County is tentatively scheduled for posting in June. A “draft” plan has been established to use “stand-alone laptops” to process text 911 messages with the E911 program office providing up to 3 laptops. NORCOM IT is investigating potential text to 911 solutions that may exist in future NORCOM software upgrades and revisions.

34

Board Report

Page 2 of 2

We are reviewing and planning for the transit tunnel project at Bellevue Transit Center and its perceived impacts to NORCOM and communications services. NORCOM is fully engaged in discussions with Sound Transit, City of Bellevue, KC E911, and Century Link to establish timelines, and backup plans for service and operations. NORCOM IT is actively discussing possible distribution of “RAADAR” with an out of state county agency interested in achieving the innovative solutions RAADAR provides to emergency services agencies. Further updates will be available as we learn more. Fire Projects (Systems Supervisor – Karen Furuya) • TriTech Upgrade Planning – October.

- Setting up demo for Inform ME for all agencies. • Electronic Passport (EPASS)

- Forming a requirement working group. Police Projects (Systems Supervisor – Mike Prill) • Tyler/New World Systems Upgrade (On Schedule)

NORCOM IT has established a timeline for the NWS upgrade to version 11.7 (current version 10.2). Current schedule; GIS work underway. Server and licensing procurement complete. Infrastructure configuration of server and software complete. Tyler configuration management begins June 5. Tentative go-live early November 2017.

Infrastructure Projects (Senior Systems Engineer – Nathan Way)

• Working with King County 911 on Text to 911 system requirements and auditing NORCOM system • Patching and Updates emphasized by Ransomware attack(s): “WannaCrypt & WannaCry” • Completing installation of Tyler NW Servers and software updates in preparation for upgrade

35