JOB DESCRIPTION

Post: Information and Advice Officer

Responsible to: Information, Advice and Advocacy Team LeaderKey Relationships: Other staff and volunteers working in Age UK

Wigan Borough; members of the public Salary: £9.08 per hourHours of work: 15 hours per week

Notes:This job is subject to Disclosure & Barring Service (DBS) disclosure procedures.This is a temporary role until 12 March 2021.

Purpose of this Post

To provide support to older people on a range of issues, in particular supporting people to maximise their income and advising on keeping their homes warm.

Key Duties & Responsibilities

1. To provide information and advice on a range of issues relevant to older people, their relatives/carers. Currently, this is mainly by phone or though IT systems.

2. To support older people to increasing their income by advising on benefits they are entitled to and filling out benefits forms.

3. To ensure older people get the support they need to keep their homes warm by identifying those at risk of fuel poverty, undertaking warm homes assessments and referring to relevant agencies.

4. To ensure that there is effective record-keeping of the enquiries made, support given and impact of the work done, using the organisation’s Charitylog database.

5. To produce information as requested by the Information, Advice and Advocacy Team Leader, including case studies.

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6. To support the organisation to fulfil its responsibilities under Health and Safety. You may be asked to take on roles such as First Aider, Health and Safety representative or Fire Marshall for which appropriate training will be given.

7. To support students on placements. This may include having students that shadow your work or performing a supervisory role. Appropriate training will be given.

8. To participate in Age UK Wigan Borough promotional events as required.

9. To work within all the guidelines, policies and procedures as set out by Age UK Wigan Borough.

10.To attend Induction, Training and any Staff Meetings as and when required.

11.To carry out any other duties as may be requested which are consistent with the duties and responsibilities of the post.

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AGE UK WIGAN BOROUGHPERSON SPECIFICATION – Information and Advice OfficerBASED AT Age UK Wigan Borough

Please ensure that you show how you meet each of the following requirements when completing your application form.

ESSENTIAL EVIDENCE

Knowledge and Experience

1. Up to date knowledge of welfare benefits Application form Interview

2. Experience of supporting older people Application form Interview

3. Knowledge of services in Wigan Borough for older people

Application form Interview

Skills

1. Excellent written and oral communication skills, with the ability to talk to people at a wide range of levels

Application form Interview

2. Good record-keeping skills, with a systematic approach to keeping records up-to-date

Application form Interview

3. Experience of using IT systems and common office software applications, in particular Microsoft Word, Outlook and Excel, as well as knowledge of database management.

Application formIn tray exercise

General

1. Demonstration of the Age UK Wigan Borough PRIDE values: Person-centred, Respectful, Innovative, Dynamic, Empowering

Application form Interview

2. A commitment to equal opportunities and challenging age stereotypes

Application form Interview

Originator: John McArdle Date: September 2020

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