Ann Frances Harrison Herrin831 South Main Street Apartment 1437 Statesboro, GA 30458Phone: 850.718.6619 Email: annfhherrin@gmail.com

EDUCATIONGEORGIA SOUTHERN UNIVERSITY, Statesboro, GAMaster of Healthcare Administration, Expected May 2018

FLORIDA STATE UNIVERSITY, Tallahassee, FLBachelor of Science, Business Administration, December 2011

CHIPOLA COLLEGE, Marianna, FLAssociate of Arts, Business Administration and Management, May 2008

SKILLS SUMMARYExceptional organizational abilitiesStrong project management Strategic management

AnalyticalStrong research abilitiesCustomer relations management

Business communicationAttention to detail Business planning and development

PROFESSIONAL EXPERIENCESIZEMORE, INC.—TOTAL CONTRACT SERVICES ˑ Statesboro, GA Jan 2015 – Present

On-Site Supervisor Mar 2015 – Present● Managed and analyzed the statistical data entry of candidate demographics ● Provided initial response to customer complaints and/or employee issues ● Counseled all new hires on job performance and continuously reinforced safety policies and procedures● Maintained weekly list of new hires and terminations● Enforced Personal Protective Equipment requirements of the facility at all times● Received Medical documentation and forwarded to appropriate location for processing and retention● Managed employee attendance and issued corrective action or termination notices as required

Administrative Assistant Jan 2015 – Mar 2015● Resolved administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions● Managed filing systems in accordance to organizational standards to ensure confidentiality and compliance● Managed application flow and identify potential candidates based on specific customer requirements● Assisted Accounts Manager with candidate selection and hiring procedures● Process Partial Unemployment claims for employees on layoff status● Field and managed employee complaints, resolving when possible● Contacted candidates for orientation and interviews

POINT TRADE SERVICES INC.—TRADE AND CUSTOMS CONSULTING FIRM ˑ Panama City, FL May 2013 – Oct 2013Foreign Trade Zone Operations Account Associate● Managed a challenging $100+ million farming industry account ● Ensured legal and accounting of foreign-trade zone operations met or exceeded requirements● Assisted companies with import and export compliance issues● Instructed and partnered with clients in setup and management of foreign-trade zones● Troubleshot system errors while proactively communicating with clients to prevent further issues through email

correspondence and conference calls

HOLLISTER CO. – ABERCROMBIE & FITCH ˑ Panama City Beach, FL Mar 2012 – May 2013Assistant Store Manager● Anticipated consumer demand to determine optimal inventory levels● Maintained quality service by establishing and enforcing organizational standards ● Evaluated competition by performing store walks and analyzing style offerings, quality, and pricing of merchandise● Attracted customers by originating display ideas and deciding which displays would work best for our location● Trained and evaluated competency of staff on new product

OTHER EXPERIENCESTARBUCKS – INTERNATIONAL COFFEE COMPANY ˑ Statesboro, GA Dec 2013 – Mar 2015

Barista● Set a store record of 42 drive thru served in a half-hour time frame● Responsible for cash handling, safety and security, and to ensure the safety of all partners during each shift● Anticipated customer and store needs by constantly evaluating environment and customers for cues while maintaining a

calm demeanor and remaining flexible at all times● Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and

communicating them to the store manager● Assisted with new partner training by positively reinforcing successful performance and giving respectful and

encouraging coaching as needed● Acted with integrity, honesty and knowledge that promote the culture, values and mission

WACO PHARMACY AND GIFTS ˑ Marianna, FL Oct 2011 – Mar 2012Sales Associate● Worked as the primary resource in assisting and serving customers to deliver exceptional customer service operating the

cash register and conducting customer transactions● Maintained front-end inventory by receiving, marking, and distributing merchandise to the sales floor while keep store

clean and uncluttered● Straightened shelves/displays and pulling expired inventory from shelves promptly● Assisted brides and families with wedding registrations and orders

WALMART STORES – Marianna, FL June 2008 – Jan 2012Customer Service Manager Jan 2009 – Aug 2011● Developed understanding of store operations and resource management● Evaluated store needs and scheduled cashiers to maintain optimal business efficiency● Active listening and social perceptiveness helped to understand and solve employee and customer concerns● Created a great work environment through leadership abilities and teamwork skills● Ensured proper operations in the front of the store● Performed register audits, provided change for cashiers, and prepared cash registers

Cashier June 2008 – Jan 2012● Took responsibility for handling returns and answering questions about merchandise, store policies, and ongoing

promotions● Scanned coupons, applied discounts, processed payments, and rung up sales on computerized cash registers

JACKSON COUNTY SCHOOL BOARD – Marianna, FL Oct 2006 – May 2008Administrative Assistant● Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control,

office layout, and budgetary requirements and then implemented those changes● Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions● Managed office supply inventory by checking stock to determine inventory level, anticipating needed supplies, placing

and expediting orders for supplies, and verifying receipt of supplies

CERTIFICATIONSOSHA Temporary Workers Hazards TrainingLean Six Sigma White Belt CertifiedAmerican Heart Association “Heartsaver First Aid CPR AED” Certified

COMPREHENSIVE SKILLSQuick study, Self-directed, Strong knowledge of MS Office, Excellent Communication Skills, Strong work ethic, Determined, Able to maintain internal and external confidentiality, Business planning and development, Able to multi-task, Strong interpersonal and communications skills, Self-Motivated, Willing to travel