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Adventures and Pitfalls in Going ElectronicA TALE OF THREE UNIVERSITIES
Bree Callahan–University of Washington Chad Price–Arizona State University Heidi Scher–University of Arkansas Jon McGough–University of Washington
Campus Info University of Washington (UW) Disability Resources for Students (DRS) serves
1350 students UW total student population 42k DRS serves 3.2% of student population
7 full-time staff, 2 part-time staff & 12 student staff Quarter system Medical, Dental and Law Schools 3 campuses in region
Campus Info Arizona State University Disability Resource Center (DRC) services 2477
students ASU total student population 76K DRC services 3.3% of student population
Staffing: 4 offices, 31 full time staff, 3 half time staff, multiple student workers
Semester system (3 sessions per semester A,B,C) 14 schools/colleges, law school, multiple campus
locations
Campus Info University of Arkansas Center for Educational Access (CEA) serves 2117
students with disabilities UofA total student population 25k
CEA serves 8.5% of student population Staffing: 13 full-time staff, 3 graduate assistants,
25-30 hourly employees (conversion specialists, transcriptionists, golf cart drivers, lab assistants, proctors), 1 part-time computer support specialist, *Others providing services: interpreters, notetakers
Semester system 8 colleges, law school
Where we were prior to AIM
UW ASU UofA
Excel Spreadsheets Excel Spreadsheets Excel Spreadsheets
Files: Hard copy Files: Digital case notes(MS Word) &
student files (PDFs)
Paper everything Paper for other student processes (faculty letters, semester check-ins, etc.)
Multiple MS Access Database Modules
Deaf/Hard of Hearing,Testing, Alt Format,Transportation
Multiple MS Access ModulesAccommodationsFaculty letter requestsAlternative format requests
MS Sharepoint – alt format conversion tracking
Needed something different Continued increase in students requesting services Bogged down with paper Increasing demands by administration (do more with
less) Need more efficient and effective office procedures
and processes Need more efficient and effective student service
processes Need for better and increased reporting
Shopping for a SystemFeatures we were looking for:
Web-based system Accessible for users
(staff & students) Customizable fields,
labels, & school branding Students access/request
online Automated
communication to faculty & groups of students
Appointment scheduling User management E-Application Integrated modules for
service areas Bring us coffee in the
AM Do our work for us
Systems explored Simplicity's Accommodate http://www.symplicity.com/accommodate
Clockwork http://microscience.on.ca/clockwork/
Accessible Information Management (AIM) http://accessiblelearning.com/
UW chose for: Alternative Format module & was more user friendly for us
UofA chose for: Alternative Testing modules, Alternative Format, Note-taking, Faculty Notification Letters email capabilities
AIM Modules Accommodations Students request letters of accommodations online &
select accommodations Letters of Accommodation delivered to faculty via email
Appointments Synchronizes with exchange server
Alternative Testing Testing contract submitted, student schedules exams,
faculty uploads exam in system. Note-taking Note-takers sign up online, paired with students,
upload notes to the course for students to view.
AIM Modules 2 Equipment Management Scan or input serial numbers and attach to students
profiles for management
Alternative Format* Sync with bookstore information, connect requests to
course information, track conversion tasks Students request conversion online
Deaf and Hard of Hearing* Student can submit requests and staff can track and
pair interpreters to assignments
* optional modules
Implementation UW - All in concept 2013-2014: Launched all 6 modules
Winter Qtr: DHOH and Alternative Format
ASU - Piece-meal concept Fall 2013: Launched Accommodations, Alternative Testing,
Notetaking, and Equipment modules Spring 2014: Alternative Format & DHOH Current: Working on Appointments
UofA - Piece-meal concept Spring 2013: Accommodations, Alternative Testing, Note-taking,
Letter requests Fall 2013: Letter email process, Equipment management Spring 2014: Alternative Format, Deaf and Hard of Hearing Summer 2014: Appointments
Automated sync optionsBookstore Booklists for Alternative Format ASU & UofA: Follett, UW: U Bookstore
Student Registration Information ASU & UofA: PeopleSoft, UW: homegrown,
Student Demographic & Academic Information UW: homegrown
Single Sign-on to (placed behind campus portal) UW & UofA: Shibboleth, ASU: CAS
What we learned Preparation is key!
Templates – how are you communicating information Know campus partners to help implement: IT,
Bookstore, Enrollment Management, Web Services Collect all electronic information you have
It is easier said than done Moving from paper to electronic can be painful Understand your data security policies on campus
Review your student file retention policies Do you have an electronic file policy/process?
What we learned 2 Need resources for students/faculty/staff
Online orientations, how-to guides
Don’t be afraid to change current processes Review office procedures and process Review language used in communications
Communication plan Need to share upcoming changes with faculty/students Consider holding orientations for faculty/students
Assessment: Quarterly surveys of system usage and feedback
Impact Streamlined, less cumbersome process for office and for students (UW, UofA, ASU)
Re-allocated time to work with students (UW, UofA, ASU)
Enhanced student experience (UW) Engagement and independence have increased
with the online capabilities (UofA, ASU) Increased control of accommodations (UofA, ASU)
Serves growing online student population (UW, UofA, ASU)
Impact Mixed responses from students and faculty Students: interaction with office changed (ASU) Faculty: either like it or they don’t (UW, ASU) Faculty: increased engagement in the overall
accommodation process (UofA, ASU) Generate more reporting information quickly (UW, UofA, ASU)
AIM = Students First! (UofA)
Student contact & interaction
Time required for administrative tasks
On-going efforts Campus outreach Academic Departments Advising
Continual training Constant review of processes
Was it worth it? UW: YES!! Spend less time with administrative busy work More time for campus outreach Quick reporting options for us and administrators Clear and consistent workflows Better quality program delivery: Note-taking,
Alternative Format, Equipment management, DHOH, Letter of Accommodations delivery and management
Was it worth it? ASU: Absolutely, YES! Increased consistency across campuses One University, many places
Focus on transformational versus transactional interactions with students
Quick and simple reporting More effective tracking of services and students Integrated communication across service areas
Was it worth it? UofA: YES!!! Spend less time with administrative “busy work” Increased direct student contact & campus outreach Quick reporting options Clear and consistent workflows Improved case management Better quality program tracking and delivery
Faculty notification letters electronic delivery and management, Alternative testing, Alternative format requests and tracking, Equipment management, Deaf & hard of hearing services
Questions
Accessible Information Management (AIM) is in the AHEAD Exhibit Hall Visit Booth 26 and talk to them Website is: http://accessiblelearning.com/
Contact InformationChad PriceArizona State [email protected](602) 496-4321
Heidi ScherUniversity of [email protected] (479) 575-3104
Bree CallahanUniversity of [email protected] (206) 221-2453
Jon McGoughUniversity of [email protected] (206) 221-8543