Advanced Print Manager™ Print Manager Administrators...The Solution At DABCC, we believe that the way to fix a complex problem is through a simple solution. Advanced Printer Manager

Advanced Print Manager™ Version 4.1

Administrator’s Guide

DABCC, Inc. www.dabcc.comRelease Date: July 29, 2005

Notice: Copyright © 2004-2005 DABCC, Inc., All rights reserved. www.dabcc.com

DABCC Advanced Print Manager – Administrator’s Guide Page: ii

Table of Contents

............................................................................................................................4 Section 1

............................................................................................................................5 Welcome

..............................................................................6 What is Advanced Print Manager?

...........................................................................................................6 The Problem

...........................................................................................................7 The Solution

........................................................................................................................8 Benefits

.......................................................................................................................8 Features

............................................................................................................................9 Section 2...................................................................................................................... 10 The Basics

.................................................................. 10 Printer Driver Mappings Databases

............................................................................................. 10 Managed Products

..................................................................................................... 10 Server Groups

............................................................................. 11 Server Group Analysis Filters

............................................................................................ 11 Managed Event IDs

...................................................................................................... 12 E-mail (SMTP)

.................................................................. 13 Citrix Universal Print Driver Settings

..................................................................... 13 Citrix Universal Print Driver Usage

................................................................................................. 13 Spooler Watcher

.................................................................................. 14 Print Server Configuration

................................................................................................................ 14 Reports

.................................................... 14 Terminal Services Centralized Management

......................................................................................................................... 16 Section 3...................................................................................................................... 17 Installation

.............................................................................................. 18 System Requirements

.......................................................................... 19 Deciding What Server to Install On

........................................................................................................... 20 Running Setup

......................................................................................................................... 24 Section 4.................................................................................................................. 25 Configuration

.................................................................... 26 Configure Remote Server Permissions

Running Advanced Print Manager the First Time.................................................... 35 ......................................................................................... 36 First Time Use Wizard

......................................................................................................................... 41 Section 5........................................................................................................................ 42 Managing

........................................................................................................... 43 Interface Tabs

Citrix Specific Interface Tabs.............................................................................. 43 .............................................................................. 44 PS Failed Printer Drivers

.......................................................................... 54 PS Printer Driver Mappings

............................................................................... 56 PS Farm Printer Drivers

........................................................................................... 61 PS UPD Settings

............................................................................................... 64 PS UPD Usage

....................................................... 73 Microsoft Terminal Services Specific Tabs

................................................................................ 74 TS Failed Printer Driver

.......................................................................... 82 TS Printer Driver Mappings

.............................................................................. 86 TS Server Printer Drivers

.......................................................... 90 Tabs Available for All Managed Products

........................................................................................... 91 Spooler Watcher

.................................................................................... 94 Print Server Settings

.......................................................................................... 96 Managing Server Groups

................................................................... 97 How to Create a New Server Group

.................................................................................. 99 New Server Group Wizard

....................................................................................................................103 Reports

....................................................................................................................... 105 Section 6........................................................................................................... 106 Troubleshooting

DABCC Advanced Print Manager – Administrator’s Guide Page: 3

S E C T I O N 1

Welcome


Welcome

The vision of DABCC, Inc. is to overcome technical hurdles in planning, supporting and deploying Server-Based Computing solutions. Today most organizations supporting Citrix and Microsoft solutions experience numerous problems in the administration needed to cure failed auto-created printers. To address this issue, DABCC has developed Advanced Print Manager (APM), a fully functional utility designed specifically to resolve these problems.


What is Advanced Print Manager? Advanced Print Manager 4.1 is an enterprise solution that allows a customer running Microsoft Terminal Services and/or Citrix MetaFrame XP 1.0 Feature Release 3, Citrix MetaFrame Presentation Server 3.0 and Citrix Presentation Server 4.0, to efficiently and quickly manage client printing.

The Problem Based on our experience, the vast majority of Citrix MetaFrame and Microsoft Terminal Services deployments suffer from failed client side printers that were not properly set up or managed. We have found that if you open up Event Viewer, you will invariably find a large number of auto-created printer event errors and you are probably experiencing users who complain they just can’t print. What does this mean? Two things: First, you are wasting a great deal of time needlessly and as a result have unhappy end users without the ability to complete their work. And secondly, you need a solution to prevent this from occurring, but should it happen, you need to be informed of it and you need to have a centralized management tool to accomplish this through in a matter of minutes . Advanced Print Manger (APM) is that solution and much more. APM lets you solve this problem in minutes instead of hours.

The problem is simply client printers do not always auto-create. The reason why is simple – in order to successfully auto-create printers, the corresponding server printer driver must be loaded on the server and the client printer driver must be identical to the server’s printer driver name. Unfortunately, this is not always the case. When the client machine’s printer driver name does not match the Terminal Services and or MetaFrame server’s corresponding printer driver name, you end up with a missing printer, a failed client printer.

With Microsoft Windows NT Workstation / 2000 / XP as the client machine, this becomes an issue when the client side printer was added through the manufacture print driver as the printer drivers will not always match up, thus causing the printer to fail that you are trying to auto create.

An example, you might have the following driver name on your client machine: HP LaserJet 4/4MP. When you install the same driver on a Citrix MetaFrame Presentation Server or Microsoft Windows Server running in Terminal Services application mode, the driver name may appear as HP LaserJet 4. The absence of the “/4MP” portion of the driver names means the client printer driver does not match up with the server-side printer driver and thus this printer will not be auto-created.

What is the ultimate result of this problem is that in many times an administrator, with limited time, will tend to ignore managing these errors and will ultimately wait until a user calls and complains. At that point the end-user has be left less productive, the IT departments logged help-desk call and the administrator is required to spend large amount of times management printer driver names all resulting in a big price tag for the company. Advanced Print Manager was created to address this problem and more!


The Solution At DABCC, we believe that the way to fix a complex problem is through a simple solution. Advanced Printer Manager is just that. The concept is to address failed auto-created printers in the same manner as a word processor addresses a misspelled word; i.e., through a simple to use graphical user interface (GUI) that sits between the misspelled word and the dictionary required to correct the mistake.

The principal behind Advanced Print Manager is to manage groupings of servers for failed printers by parsing through the servers logs to find the failed printer drivers, and once all the servers are process APM will present the failed drivers to the administrator through an easy to use GUI. APM will also compare the failed printer driver to DABCC’s printer mappings databases in order to prevent the administrator with a recommendation server-side printer driver. From this core philosophy IT is now able to provide a robust solution for managing / curing failed client-side printers.


Benefits DABCC Advanced Print Manager 4.1 comes with many business benefits. Some of which:

Significantly reduce the number one problems associated with Citrix MetaFrame Presentation Server and Microsoft Terminal Services environments.

Increases User Satisfaction and Decreases End User Printer Downtime

Saves Hours and Even Days of Administration

Significantly Reduces the Time Required to Troubleshoot Failed Client Printers.

.

Features DABCC Advanced Print Manager 4.1 is packed with features that allow both small and large server based computing companies to manage auto-created printer drivers in a significantly faster and more efficient manner. Features include:

A lightning fast failed printer driver engine to allow an enterprise to manage client printing in a Microsoft Terminal Services and Citrix MetaFrame Presentation Server environment

Ability to inform an end-user of the status of their printers via email Citrix Universal Print Driver usage information The ability to configure the Citrix Universal Print Driver (UPD) on a per server / per

UPD basis The ability to view the status of the Print Spooler on all monitored Microsoft

Terminal Services and Citrix MetaFrame Presentation Server servers The ability to set the Spooler directory to a drive the meets the requirements in disk

space The ability to configure “best practice” system configuration changes to special and/

or all monitored servers The ability to create groups of servers based on numerous criteria to allow more

flexible management of an enterprise environment The ability to filter printer driver information based on a date range Plus many more…


S E C T I O N 2

The Basics


The Basics

Advanced Print Manager 4.1 allows for complete enterprise printer driver mappings management to Microsoft Terminal Services and Citrix MetaFrame Presentation Server servers. In order to accomplish this, Advanced Print Manager introduces a few key concepts and features.

The following provides more information on those concepts and features.

Printer Driver Mappings Databases Advanced Print Manager 4.1 has the world largest known printer driver mapping database. This database is used to identify a compatible mapping for a failed Citrix MetaFrame and/or Microsoft Terminal Services client printer which failed to auto-create during login.

The databases also have the ability to be updated through the application and will be updated on a regular basis. The result will be the database mapping keeping pace with both new hardware and software while speeding up the administrator’s ability to quickly create mapping.

Managed Products Advanced Print Manager 4.1 supports Citrix MetaFrame XP Feature Release 3, Citrix MetaFrame Presentation Server 3.0, Citrix Presentation Server 4.0 and Microsoft Terminal Services for Windows Server 2003 and Windows 2000 Server. The administrator has the ability to select which products are monitored in a specified group of servers. This flexibility allows the administrator to create groups of servers that are only Microsoft Terminal Services only, Citrix MetaFrame Presentation Servers only, or both.

Server Groups Advanced Print Manager 4.1 allows an administrator to create as many groups of servers to be managed as desired. Each Server Group contains common criteria to be managed that is unique to the particular Serve Group.

The criteria in a Server Group are as follows:

Managed Products o Citrix MetaFrame Presentation Server servers


o Microsoft Terminal Services servers Managed Event IDs “Best Practice” system configuration settings Server Group Analysis Filter UPD Usage Removed printer drivers SMTP E-mail configuration

With Server Groups an administrator can group servers based on physical location and/or event ids being analyzed or a group of servers that is just comprised of events from the past week. It is completely up to the administrator.

Server Group Analysis Filters Advanced Print Manager 4.1 adds the ability to filter the Event Log Events per the following criteria:

All Events – configures Advanced Print Manager to analyze all events in the Event Log

Since last Server Group analysis – configures Advanced Print Manager to analyze only the Events logged since the last time the servers in the current Server Group were analyzed

Custom – allows an administrator to specify the beginning and end range of events to analyze.

Server Group Analysis filters are specific to the current Server Group. This allows an administrator to create Server Groups based on a specific date range.

Managed Event IDs Advanced Print Manager 4.1 adds the ability to mange a multitude of Microsoft Event Log error Event IDs that are created when an end user fails to auto-create a printer. Advanced Print Manager 4.1 manages the following Event IDs:

Citrix MetaFrame Presentation Server 3.0 events:

1103 - The 1103 Event ID represents the failure of a client-side printer for servers running Citrix MetaFrame Feature Release 1 on top of Microsoft Windows Terminal Server 4.0. This option is required to manage failed auto-created printers on servers running Citrix MetaFrame XP Feature Release 1 on Microsoft Windows Terminal Server 4.0.


1104 - The 1104 Event ID represents the failure of a client-side printer whose printer driver is restricted by the farm's Compatibility List. For a list of denied and acceptable printer drivers, please check your printer driver Compatibility list in the Management Console for MetaFrame Presentation Servers

1106 - The 1106 Event ID represents the failure of a client-side printer for servers running Citrix MetaFrame XP Feature Release 2 and below and Citrix Presentation Server 4.0. This option is required to manage failed auto-created printers on servers running Citrix MetaFrame XP Feature Release 2 and below and Citrix Presentation Server 4.0.

1107 – The 1107 Event ID represents the failure of a client-side printer for servers running Citrix MetaFrame XP Feature Release 3 and above. This option is required to manage failed auto-created printers on servers running Citrix MetaFrame XP Feature Release 3 and above.

2 - The UPD 2 Event ID represents the successful use of the Citrix Universal Print Driver (UPD). This option is required to manage successful UPD usage.

Microsoft Terminal Services server events:

1111 - The 1111 Event ID represents the failure of a client-side printer for servers running Microsoft Terminal Services on a Microsoft Windows 2000 w/ SP2 and above. This option is required to manage failed auto-created printers on servers running Microsoft Windows 2000 and above with Terminal Services enabled.

E-mail (SMTP) Advanced Print Manager 4.1 adds a built in E-mail (SMTP) system that allows administrators to send emails to end-users of failed client printers based on the status of the printer. Advanced Print Manager comes with predefined emails for:

Printer drivers that have been successfully mapped

Printer drivers that are still in process of being rectified

Advanced Print Manager also allows an administrator to create custom messaging to be sent to an end-user. This allows the administrator and/or IT department to keep the end user updated on the status of their printers, and positively affects the end-user / administrator communication.

Advanced Print Manager 4.1 also includes an E-mail address usage feature. This feature allows APM to use the client name of the failed printer driver. In order to use this feature the Citrix MetaFrame Presentation Server much be configured to use the username – domain naming convention. For more information on this feature, please refer to the Configuring MetaFrame


Presentation Server for E-mail address usage feature found in the troubleshooting section of this document.

Note This feature is available for Citrix MetaFrame Presentation Server ONLY.

Citrix Universal Print Driver Settings Advanced Print Manager 4.1 adds the ability to configure how the Citrix MetaFrame Presentation Server’s Universal Printer Driver will behave on a per server basis, how client-side auto-created printers will be auto-created and how the Universal Print Driver (UPD) will function on a per farm basis.


Citrix Universal Print Driver Usage Advanced Print Manager 4.1 adds the ability to present the administrator with a list of client printers that did not auto-create with the native printer driver, and hence failed, and were forced to use the Citrix Universal Print Driver. Advanced Print Manger will list the following information about the printers that were successful or failed to auto-create using the Universal Print Driver:

The server the printer failed to auto-create on The client name the printer failed to auto-create on The printer name that failed to auto-create The Universal Print Driver that was used to auto-create and/or failed to auto-create.


Spooler Watcher Advanced Print Manager 4.1 has a basic Print Spooler watcher built in. The Spooler watcher allows an administrator to view the Print Spoolers in the managed Server Group and their status. This allows an administrator to quickly determine when a server’s Print Spooler is faulty.


Print Server Configuration Advanced Print Manager 4.1’s allows an administrator to configure the “best practice” printer subsystem registry configurations. Advanced Print Manager has a detailed description of each setting and will warn you if you are trying to use a feature that is disabled through a registry tweak. This helps an administrator quickly configure the Print Spooler on each server from a central location while configuring Advanced Print Manager to mange the proper configuration settings.

Reports Advanced Print Manager 4.1 allows an administrator to generate, view and print reports of all the information mined during a session. Advanced Print Manager 4.1 generates the following reports:

List of all Citrix MetaFrame Presentation Server Print Driver Mappings List of all Microsoft Terminal Services Print Driver Mappings List of all the printer drivers installed on a Citrix MetaFrame Presentation Server

server List of all the printer drivers installed on a Microsoft Terminal Services server Generate a WTSUPRN.INF file for all Microsoft Windows NT 4.0 TSE mappings

found in the managed Citrix MetaFrame Presentation Server farm Generate a WTSUPRN.INF file for all Microsoft Windows 2000 Server mappings

found in the managed Citrix MetaFrame Presentation Server farm Generate a WTSUPRN.INF file for all Microsoft Windows Server 2003 mappings

found in the managed Citrix MetaFrame Presentation Server farm.

Terminal Services Centralized Management

Advanced Print Manager 4.1 extends enterprise centralized management of printer drivers and printer driver mappings to Microsoft Windows Terminal Services.

When administrators create a new Server Group, they are prompted to define what type of printer driver mapping management they would like to use, centralized or distributed.

Distributed Mappings INF Management Advanced Print Manager 4.1 allows an administrator to configure management of all failed printers and printer driver mappings on a per server basis. This gives the administrator the


ultimate flexibility in managing failed printer driver mappings at the expense of additional administration.

Centralized Mappings INF File Managed Advanced Print Manager 4.1 adds the ability for all printer driver mappings to be managed in a centralized fashion, per platform and Server Group. This allows an administrator to create a printer driver mapping on one server and have it automatically added to all other servers, of the same platform, in the same Server Group.


S E C T I O N 3

Installation


Installation DABCC Advanced Print Manager was designed with ease of use in mind so installation is not difficult. In this section you will learn the requirements on how to install and configure Advanced Print Manager.

In this section you will learn the following:

The system requirements on Advanced Print Manager 4.1

How to decide upon what server to install the Advanced Print Manager 4.1

How to install Advanced Print Manger 4.1.


System Requirements

The following defines the minimum system requirements for Advanced Print Manager 4.1:

Microsoft® .NET Framework 1.1. (Only required to be installed on the server that will ‘run’ Advanced Print Manager)

Installed on Microsoft® Windows® 2000 Server or Microsoft® Windows® Server 2000 with Citrix® MetaFrame® XP Feature Release 3 and above. APM cannot be installed on, but will monitor, Microsoft® Windows® NT 4.0 Terminal Servers

A minimum of Microsoft Windows Service Pack 2 is required when Advanced Print Manager is being run on a Microsoft Windows 2000 server

English Operating Systems only

Internet access for use with the application and database update feature (optional).

Citrix® MetaFrame® Presentation Server Specific System Requirements

Installed on at least one Citrix® MetaFrame® Presentation Server with Feature Release 3, Citrix® Presentation Server 3.0, or Citrix® Presentation Server 4.0.

The user running Advanced Print Manager is required to have Read and Write access to local and any remote server Registries and Event Logs that will be monitored.

Above and beyond these requirements, the administrator is required to have read and write access to the Registry and Event Logs of each machine that will be managed.

Note Permission Manager is supplied with Advanced Print Manager to help troubleshoot permission issues and then set the required access rights. For more information about Permission Manager, please refer to Configuring Remote Server Permission found in the next section of this document.


Deciding What Server to Install On Before installing Advanced Print Manager, the first thing you need to decide is on which server it will be installed to. The choice is a pretty simple one and can be broken down in to a few requirements.

If you will be managing Citrix MetaFrame Presentation Server server’s, then Advanced Print Manager is required to be installed on:

Citrix MetaFrame XP with Feature Release 3

Citrix MetaFrame Presentation Server 3.0

Note Advanced Print Manager 4.1 is required to be installed on one of the above servers although it will monitor Citrix MetaFrame XP 1.0 servers and above running on Microsoft Windows NT 4.0 Terminal Server and above.

If you will be managing Microsoft Terminal Services servers then Advanced Print Manager can be installed on:

Microsoft Windows XP Professional

Microsoft Windows 2000 Professional

Microsoft Windows 2000 Server

Microsoft Windows Server 2003

Once you have decided upon the platform type, you will be required to pick the server that resides in the correct Domain and/or Farm.

If you will be managing Citrix MetaFrame Presentation Server servers then Advanced Print Manager is licensed to only manage one server farm at a time. This means you will be required to install and license a copy of Advanced Print Manger in each Citrix MetaFrame Presentation Server farm you would like to manage.

If you will be managing Microsoft Terminal Services servers then Advanced Print Manager is licensed to only manage servers in the same domain. This means you will be required to install and license a copy of Advanced Print Manager in each domain.


Running Setup

After complying with Advanced Print Manager’s system requirements and having decided upon the server(s) upon which to install Advanced Print Manager, then installation is straightforward.

The following defines how to install Advanced Print Manager:

1. Log on to the server you wish to install Advanced Print Manager

2. The first thing needed to be done is to license the server for Advanced Print Manager. Locate the license delivered to you upon purchase or evaluation and then double-click on the license file and accept the onscreen prompts in order to license your machine for Advanced Print Manager 4.1

3. If you will be installing Advanced Print Manager 4.1 on a Windows Server running Terminal Services in Application mode then you are required to place the server in install mode, click Start click Run type: CMD and click OK. At the system prompt type: change user /install and press enter

4. Double click on setup.msi to launch the installer

5. Click Next to start the install

6. Click Next to continue with the install.


7. Click the I Agree radio button to accept the license agreement and click Next to Continue.

8. Read the system requirements to verify you are in compliance and click Next to continue.


9. You are now prompted to select the application destination. Enter a custom folder or accept the default.

To select who will use Advanced Print Manager, click the appropriate radio button and click Next. (We recommend you select Everyone)

10. Click Next to continue.


11. Click Close to complete the successful installation of Advanced Print Manager 4.1.

12. If you installed on a server running Terminal Services, click Start click Run type: CMD and click OK. At the system prompt type: change user /execute and press enter.


S E C T I O N 4

Configuration


Configuration

Now that we have successfully installed Advanced Print Manager 4.1, we are ready to configure our environment and Advanced Print Manager for use.

This process is broken up into two tasks:

Verify and set access permissions on the remote managed servers through the easy to use Permissions Console.

Run Advanced Print Manager for the first time which will walk you through the first time wizard.


Configure Remote Server Permissions

In order for Advanced Print Manager 4.1 to manage remote servers depends upon a combination of remote Registry and Event Log calls. In order to verify that you will have the correct permissions, Advanced Print Manager ships with an easy to use Permissions Console.

The Permissions console is installed during install and is available through the DABCC Advanced Print Manager program group folder.

The following outlines how to use the Permissions Console to verify and set the correct permissions on the desired remote servers.

Note Advanced Print Manager 4.1 requires the remote systems to have the Remote Registry service enabled and started and Accessed, and for the administrator to have full administrator access to each machine being managed.

1. To launch the Permissions Console click Start click Programs click DABCC Advanced Print Manager click Utilities click Permissions Console.


2. Next you need to choose which server(s) you would like to verify and/or configure. Click Mode Selection to expand it out in order to select a mode.


This Computer Permissions Console allows you to verify if you have the correct permissions on the registry for Advanced Print Manager to function properly.

The following outlines how to verify and set permissions on the local machine.

1. Click Mode Selection to reveal the Permissions Console’s modes. Click the This Computer button.

2. Click the Run button to verify and set the appropriate settings.

Note Permissions Console might appear to hang for a period of seconds. Please be patient as it is verifying and setting permissions. The time it takes will vary depending upon the number and location of servers to be verified.


3. Once finished, Permissions Console will report on the status of the desired registry keys verified. You will want to browse the list and verify that all entries are represented with a green check mark.

Note Permissions Console also keeps a running log on all the changes it has made. This can be viewed by clicking the View Log File button on the top right of the report entries, as shown below.

4. Click the Close button when you have finished verifying the desired servers.


Remote Computer Permissions Console allows you to verify if you have the correct permissions on the registry for Advanced Print Manager to function properly.


1. Click Mode Selection to reveal the Permissions Console’s modes. Click the Remote Computer button.

2. Enter the computer name in the Computer Name text box and click the Run button to verify and set the appropriate settings.



3. Once finished,Permissions Console will report on the status of the desired registry keys verified. You will want to browse the list and verify that all entries are represented with a green check mark.




Multiple Computers Permissions Console allows you to verify if you have the correct permissions on the registry for Advanced Print Manager to function properly.


1. Click Mode Selection to reveal the Permissions Console’s modes. Click the Multiple Computers button.

2. Enter the number of computers you want to verify in the Number of Computers to add text box.

3. Click Create to continue.


4. Enter the names of the computers you want to verify in the Name text box and click the Run button when finished.



5. Once finished, Permissions Console will report on the status of the desired registry keys verified. You will want to browse the list and verify that all entries are represented with a green check mark.




Running Advanced Print Manager the First Time The first time you run Advanced Print Manager, the installation program will walk you through a simple to use “First time use wizard”. This wizard will walk you through the six steps in order to configure APM for use.

Printer Driver Mappings Database configuration

Managed Products Configuration

Custom Server Groups, Name and Citrix MetaFrame Presentation Server

Custom Server Groups – Microsoft Terminal Services

Managed Event IDs

E-mail (SMTP) configuration.


First Time Use Wizard The following walks you through the process of running Advanced Print Manager 4.1 for the first time:

1. Click Start click Programs click DABCC Advanced Print Manager Click the Advanced Print Manager icon to launch APM for the first time.

2. If you are using an evaluation license, you will need to click Continue to proceed with the evaluation.

3. The first time you run Advanced Print Manager you will be prompted to register the product. Please enter the requested information and click the Register button.

4. You are now presented to select the printer driver mappings databases. Unless you have

your own databases, we recommend keeping with the defaults.

For more information on the default Print Mappings Databases, please refer to Printer Driver Mappings Databases section above.


When finished click Next to continue.

5. The next screen asks you to define what products you want Advanced Print Manager to manage. Click the desired product radio button.

If you selected to manage Microsoft Terminal Services, then you will also be required to define what the default Terminal Services database setting will be, centralized or distributed.

For more information on centralized vs. distributed mappings, please refer to The Basics section above.

Click the desired Terminal Services database method and click Next to continue.


6. You are now required to enter a name for the first server group. For more information on Server Groups, please see the Server Group section above.

If you selected to manage Citrix MetaFrame Presentation Servers, you will also be prompted to Add the desired server to the Server Group. Click on the desired server and click the Add button. Click Next when finished.

7. If you selected to manage Microsoft Terminal Services server, you will be prompted to add

the desired servers to the Server Group. Click on the desired server and click the Add button. Click the Next button to continue.


8. The next screen asks you to define the Event ID’s that will be managed. If you hover over and/or click on an ID then you are presented with the description in the description box. For more information on Managed Event Ids, please refer to the section, The Basics, earlier in this document. Click the desired Event ID and click Next to continue.

9. You are now prompted to enter your SMTP server configuration to allow Advanced Print

Manager to send emails to end users informing them of the status of their printer. Enter the appropriate information.

10. You are also presented with specifying the E-mail address usage information


11. Click Next to continue.

12. You are now ready to load the current server group. Click the Finish button to proceed with using Advanced Print Manager.

You have finished configuring Advanced Print Manager for use. You can now press the Start button to start managing printer drivers and/or any of the other features found in Advanced Print Manager 4.1.

Note If at any time you want to reset Advanced Print Manager back to the first time it was run, you have that ability. Please refer to the Troubleshooting section of this document.


S E C T I O N 5

Managing


Managing

DABCC Advanced Print Manager is still very straight forward even though it is packed with features. In the following section you will learn how to use the features to quickly and accurately manage printer drivers in a Citrix® MetaFrame® Presentation Server and/or Microsoft® Terminal Services server environment.

Depending on what products Advanced Print Manager will be managing you will be presented with a variety of tabs across the top of Advanced Print Manager’s GUI.

Citrix MetaFrame Presentation Server specific tabs:

PS Failed Printer Drivers

PS Printer Driver Mappings

PS Farm Printer Drivers

PS UPD Settings

Legacy PS UPD Usage

Microsoft Specific Tabs

TS Failed Printer Driver

TS Printer Driver Mappings

TS Server Printer Drivers

For both:

Spooler Watcher

Print Server Settings


Interface Tabs In the following section you will learn about the different interface tabs that make up Advanced Print Manager 4.1.

Citrix Specific Interface Tabs Advanced Print Manager 4.1’s user interface is broken down by feature into a series of tabs based on the specified managed products.

Advanced Print Manager 4.1 consists of the following Citrix Specific tabs.

• PS Failed Printer Drivers

• PS Printer Driver Mappings

• PS Farm Printer Drivers

• PS UPD Settings

• Legacy PS UPD Usage

The following sections detail the above tabs.


PS Failed Printer Drivers From the PS Failed Printer Drivers tab you have the ability to perform the following actions: Select a failed printer driver and configure a suggested or custom printer driver

mapping. Remove a driver from being displayed in the list of failed drivers and view the

selected driver’s configured mapping. Start, Stop, Reload and set analysis filters for a Server Group analysis. View more information about the failed printer driver; ie, the amount of times it

failed to auto-create per server and per client. You can also send an e-mail to the end-users notifying them of the status of their failed printer.

The following sections delve a bit deeper into each of the different sections that make up the PS Failed Printer Drivers tab.


Current Server Group’s Failed Printer Drivers The Current Server Group’s Failed Printer Drivers section displays five different configuration / informational points.

Current Server Group drop-down box

Edit button

Current list of failed printer drivers in the specified Server Group tree view

View Icon Legend button

View Current Server Group’s Configuration button


Current Server Group drop-down box: The current Server Group drop-down box allows an administrator quick and easy access to switch from Server Group to Server Group. Simply click to reveal the list of configured Server Groups, then click on the desired Server Group to load, and in return administrate the desired Server Group.

Edit button: The Edit button allows an administrator to quickly open up a Custom Server Group configuration form to add, delete, remove and/or edit information contained in a Server Group.

Current list of failed printer drivers in the specified Server Group tree view: The tree view not only displays a list of the failed drivers but represents each driver’s status through a specific icon.

The following table details the meaning of each icon.

Represents a driver that appears to be failing to auto-create and does notcurrently have a compatibility mapping in the Citrix MetaFrame PresentServer farm’s data store.

Represents a driver that has been mapped to a compatible driver throughcurrent Advanced Print Manager session. Represents a driver that currently has a drive mapping in the Citrix MetaFrame Presentation Server farm’s data store, but the printer is still failing to auto-create. You will be required to verify the mapping and averify that all requirements for auto-creating printers are met.

Controls In the Controls section of the Current Server Group’s Failed Printer Drivers box you will have three choices to make. Two of these choices control the Server Group analysis and the third being the analysis filter settings.

Start and Reload Control By pressing Start or Reload, Advanced Print Manager will start analyzing the Event Logs of the configured Citrix MetaFrame Presentation Server servers for failed auto-created printers.

Note This process could take a long time to complete depending on the number of Citrix MetaFrame Presentation Server servers and the size of their respective Event Logs.


Stop Control By pressing Stop, Advanced Print Manager will stop the current server analysis.

Server Group Analysis Filter By pressing the Server Group Analysis Filter button you will be taken to a window that allows you to configure the beginning and ending interval of events that Advanced Print Manager will analyze.

This can be configured per Server Group in one of three ways.

All Events

Since the last Server Group analysis

Custom

The All Events radio button configures Advanced Print Manager to analyze the entire Event Log on each server in the monitored Server Group.

The Since the last Server Group analysis radio button configures Advanced Print Manager to analyze only the Event that was created since the last time a Server Group analysis was performed.

The Custom radio button allows an administrator to specify the beginning and end range of events to analyze.

The From field allows an Administrator to specify the beginning of the interval of events that you want to filter. In the box under From, select First Event to see events starting with the first event recorded in the log. Select Events On to see events that occurred starting with a specific time and date.


The To field allows an Administrator to specify the end of the range of events that you want to filter. In the box under To, select the Last Event to see the events ending with the last event recorded in the log. Select Events On to see the events that occurred ending with the specific time and date.

Failed Auto-Created Printers When you select a driver in the tree view it is displayed in the PS Failed Printer Driver section.

This section presents an administrator with the following information:

Printer Driver – The name of the printer driver that failed to auto-create. This name is uppercase sensitivecapital sanative.

Failed servers – The names of all the Citrix MetaFrame Presentation Servers that failed to auto-create the printer driver in question.

Client Name - The name of the ICA Client that failed to auto-create the printer driver in question.

OS Platform – The name of the platform the printer driver in question failed to auto-create on.

Back – A navigational button that adds the ability to navigate backward through the list of failed printer drivers

Next – A navigational button that adds the ability to navigate forward through the list of failed printer drivers


Remove From List – Allows an administrator to remove the printer driver from being displayed in the list of failed printer drivers. This is very useful for printer drivers that will never be auto-created. For example, a fax printer and/or a PDF print driver.

An administrator can view the list of removed printer drivers through the Print Drivers Removed from Viewable List entry in the menu bar.

The Removed Printer Driver Mappings windows are divided into two tabs. One for all the printer drivers removed from being viewed in a Citrix MetaFrame Presentation Server, and one for all the printer drivers removed from being viewed in a Microsoft Terminal Services environment.

Click the appropriate tab, then click the desired printer driver and click the Add to List button to continue to be presented with the selected printer driver in the list of failed auto-created printers.


More Info – Allows an administrator to view more information about the printer driver in question.

The Failed Auto-Created Printer Driver tab presents the administrator with the following information:

o How many times the selected printer driver failed on each server.

o How many times the selected printer driver failed for each client printer.

It also allows you to remove the printer driver from the list of failed printer drivers.


The Send an E-mail to Users(s) of Failed Printer tab allows an administrator to send an email detailing the reason for the failure and the status to the end-users being affected by the failed printer driver.

An administrator has the ability to send the end-user an email of their choosing. Advanced Print Manager 4.1 allows an administrator to predefine three emails to be sent at a click of a radio button and/or they can create as many as they desire and load them through the Open button.

Depending on if you the client name of the failed users conforms to the domain-username format the To: field will be filled in with the end-users that the printer driver failed to auto-create on.

The administrator can also click the E-mail Configuration button to configure the SMTP mail server configuration settings.

When you are done configuring the email, all an administrator needs to do is click the Send E-mail button to send the email to the desired end-users.


PS Printer Driver Mapping Once an administrator has clicked on to select a printer driver, Advanced Print Manager will compare it against the Printer Mappings Database of the appropriate platform in order to suggest a compatible printer driver mapping.

If a compatible mapping is found, Advanced Print Manager will present the desired mappings in the Suggested Printer Driver Mapping box. All the administrator needs to do is click to select the desired driver mapping and click the Add button to have the printer driver mapping added to the Citrix MetaFrame Presentation Server farm’s data store for use the next time an end-user attempts to auto-create the printer in question.


If no suitable printer driver mapping is found in the Print Mappings Database, then the Custom printer driver mapping box is selected. This gives the administrator the ability to manually enter a customer driver or select a driver from a drop-down list of the platform’s local printer drivers. All the administrator needs to do is select a mapping from the custom printer driver’s drop down box and/or manually enter one.

An administrator has the ability to pre-populate the combo box with native or installed drivers.

Native Drivers – These are the printer drivers that are found on the drivers.cab file installed with Microsoft Windows.

Installed Drivers –These are the printer drivers that are found to be installed on the servers in the current Server Group.

Once completed, just click the Add Custom button to add the mapping to the Citrix MetaFrame Presentation Servers farm’s data store.

Note You are not allowed to have multiple mappings for the same driver. Advanced Print Manager will prompt you if you are trying to add another mapping for a printer driver. You will then have the ability to overwrite the previous mapping

If you wish to use the Citrix Universal Print Driver to auto-create a client printer with then you can click the Use UPD button. This will remove the printer driver from being viewed as a failed driver and thus when a user logs in the printer will fail to find a compatible native driver and thus it will user the UPD driver instead.


PS Printer Driver Mappings Advanced Print Manager adds the ability to view, edit and or delete the existing printer driver mapping that is currently in the Citrix MetaFrame Presentation Server data store.

This feature has broken the mappings down into two tabs:

Existing Presentation Server Printer Driver Mappings - Printer driver mappings that were in the data store at the time Advanced Print Manager was launched and/or from the time the last Server Group analysis was performed.

Printer Driver Mappings added since the last analysis - Printer driver mappings that were added to the data store since the last Server Group analysis was performed.

The following defines how to view, edit and delete printer driver mappings from the farm’s data store.

1. Launch Advanced Print Manager and click the PS Printer Driver Mappings tab.

2. Click to select the appropriate tab and click the


3. To remove a driver mapping from the IMA data store, all you need to do is select the printer driver mapping from both sections and click the Delete button.

4. If you want to edit an existing compatibility mapping then all you need to do is:

Double click on the desired mapping you want to edit

-Or-

Click to select the mapping you want to edit and click the Edit button

5. Once you have selected the desired mapping you will be brought to the Edit Mapping window. Edit the mapping as desired and click OK when finished.


PS Farm Printer Drivers The PS Farm Printer Drivers tab allows you to view all the printer drivers installed throughout the Citrix MetaFrame Presentation Server farm and or on a particular server which includes the following additional features:

View a printer driver’s registry details.

View if a printer driver is an OS native printer driver or a third party printer driver.

Create a compatibility mapping to the server-side driver.

How to display the list of Installed Printer Drivers The first time, after a program start and/or option change, click to visit the PS Installed Printer Drivers tab. Advanced Print Manager will enumerate any printer drivers installed in the farm and will analyze the farm’s server’s registry for driver details. Any time after, the settings will be retained unless the administrator clicks on the Reload button.


How to Add a Client Side Compatibility Printer Driver Mapping The following defines how to assign a client side compatibility mapping.

1. Click to select the PS Farm Printer Drivers tab Click on the desired printer drivers to

enumerate a list of MetaFrame servers where the driver is installed right click on the desired MetaFrame server to view a list of properties Click Compatibility Driver Mapping.

2. Enter the client side printer driver name in the Client Driver text box and click OK to continue.


All Server Printer Drivers Properties The other major sub interface of the PS Farm Printer Drivers tab lists all the printer drivers installed per server. This view also shows off if the printer driver is an OS native or 3rd party printer driver.

The following defines how to view all printer drivers installed on a per server basis.

1. Click to drop down the Select the server you would like to view the installed printer drivers on Combo Box and click the server you would like to monitor.

2. You are now presented with all the installed printer drivers found on the selected Citrix MetaFrame Presentation Server server. Note the icon next to the printer driver. It denotes the type of printer driver installed. Refer to the Icon Legend for more information.


How to View Driver Details of a Printer Driver per Server The following defines how to view the registry settings of a printer driver.

1. Right click on the desired printer driver, from a list of printer drivers installed on a server

only, and click Driver Details.

2. On the left pane you are presented with the drivers details pulled from the printer drivers’ registry entry on that particular server. Click the Close button when finished to return to the server’s printer drivers list.


How to Add a Client Side Printer Driver Mapping The following defines how to create a printer driver mapping from the selected server side printer driver to a client side printer.

1. Right click on the desired printer driver and click Compatibility Driver Mapping.



PS UPD Settings The PS UPD Settings tab was added to give you the ability to configure how the Universal Printer Driver will behave on a per server basis. I’ve also added in the ability to configure how client-side auto-created printers will be auto-created and how the Universal Print Driver (UPD) will function on a per farm basis.

How to Reload the Universal Printer Driver Settings The first time, after a program start and or option change, click to visit the PS UPD Settings tab. Advanced Print Manager will contact the IMA through the MFCOM to enumerate server configurations and will analyze the farm’s server’s registry for driver details. On future loads the settings will be retained until the administrator clicks on the Reload button in which the entire process repeats.


How to Configure Universal Print Driver Settings per Server In order to configure the Universal Print Driver on a per server basis, Advanced Print Manager edits the above mentioned registry key with the settings you configure on the UPD Settings tab. You may also have a similar configuration applied to all FR1, FR2 and/or FR3 servers.

The following defines how to configure how the Universal Print Driver is configured, per server.

1. Double click to select a Citrix MetaFrame Presentation Server server to configure.

2. Once you have selected a server you are ready to configure it.

3. Click to check the UPD1 checkbox to enable the possibility of using the PCL4 driver if the UPD2 is not available.

4. Click to check the UPD2 checkbox to enable the possibility of using the PCL5c driver if the client is using the ICA Win32 7.0 client.

5. Click the Disable Universal Print Driver radio button to disable the UPD driver from being auto-created on that particular server.

6. Click to check the Apply to All FR1 and FR2 Servers or the Apply to All FR3 and PS3.0 Servers to allow you to configure all the servers with the same settings.

7. Click the Save Settings button to apply the changes to the Citrix MetaFrame Presentation Server server.


How to Configure Auto-Created Printer Driver Settings per Farm When client printers are auto-created, you can specify whether they use native printer drivers (which must be installed on the server) or the Universal Print Driver feature by selecting from the following options:

Native Drivers Only: This option disables the Universal Print Driver feature. All client printers are auto-created if the native drivers are installed on MetaFrame XP servers.

Universal Driver Only: This option enables the Universal Print Driver feature and auto-creates client printers with the Citrix Universal Driver on the server. Select this option if you want all clients printing to use the Citrix Universal Print Driver feature.

Universal Driver Only if Native Driver Unavailable: This is the default option. It specifies that client printers are auto-created with the native driver for each printer, if it is available. If the driver is not available on the server, the client printer is auto-created with the Citrix Universal Driver. This is the option recommended in order to guarantee a client can print when all else fails.

Both Universal and Native Drivers: This option specifies that two versions of each client printer are auto-created: one with the Citrix Universal Driver and the other with the printer’s native driver (if it is installed on the server).

Click the Save Settings button to apply the new setting to the IMA data store.


PS UPD Usage The PS UPD Usage tab allows an administrator to view and take action on the status of a failed printer driver that has failed over to the Citrix Universal Print Driver and adds the following additional features:

View a list of printers that were successfully auto-created using the Citrix Universal Print Driver

View a list of printers that were unable to be auto-created using the Citrix Universal Print Driver

The server that printer failed to auto-create on

The name of the client that the printer failed to auto-create from

The version of the Citrix Universal Print Driver used and/or that was failed to use

The date of the last time the printer failed to auto-created and successfully and or unsuccessfully the Citrix Universal Print Driver.

Ability to send an email to an end-user informing them of the status of the printer in question


Controls In the Controls section you will have three choices to make – two of which control the Server Group analysis and the third being the analysis filter settings.

Start and Reload Control By pressing Start or Reload, Advanced Print Manager will start analyzing the Event Logs of the configured Citrix MetaFrame Presentation Server servers for client printers that successfully and unsuccessfully were auto-created using the Citrix Universal Print Driver.

Note This process could take a long time to complete depending on number of Citrix MetaFrame Presentation Server servers and the size of their respective Event Logs.


Server Group Analysis Filter By pressing the Server Group Analysis Filter button ,you will be taken to a window that allows you to configure the beginning and ending interval of events that Advanced Print Manager will analyze.


This can be configured per Server Group in one of three ways.

All Events


Custom


The Since the last Server Group analysis radio button configures Advanced Print Manager to analyze only the Event that we created since the last time a Server Group analysis was performed.



The To field allows an Administrator to specify the end of the range of events that you want to filter. In the box under To, select the Last Event to see the events ending with the last event recorded in the log. Select Events On to see the events that occurred ending with a specific time and date.


Failed UPD Usage Tab The Failed UPD Usage Tab presents an administrator with a list of the printers that failed to auto-create using any version of the Citrix Universal Print Driver.


To create a printer driver mappings, an administrator can double click on the entry and or click the Create Printer Driver Mapping button. Enter the desired information and click OK when finished.


The Email End-User button allows an administrator to send an email detailing the reason for the failure and the status to then end-users being affected by the failed printer driver.

An administrator has the ability to send the end-user an email of their choosing. Advanced Print Manager 4.1 allows an administrator to predefine three emails to be sent at a click of a radio button and/or they can create as many as they desire and load them through the Open button.

If the client name of the failed users conforms to the domain-username format the To: field will be filled in with the end-users that the printer driver failed to auto-create on.


When you are done configuring the email, simply click the Send E-mail button to send the email to the desired end-users.


Successful UPD Usage Tab The Successful UPD Usage Tab presents an administrator with a list of the printers that were successfully auto-created using the Citrix Universal Print Driver.


To create a printer driver mappings, an administrator can double click on the entry and/or click the Create Printer Driver Mapping button. Enter the desired information and click OK when finished.


The Email End-User button allows an administrator to send an email detailing the reason for the failure and the status to the end-users being affected by the failed printer driver.

An administrator has the ability to send the end-user an email of their choosing. Advanced Print Manager 4.1 allows an administrator to predefine three emails to be sent at a click of a radio button and/or they can create and many as they desire and load them through the Open button.

Depending if the client name of the failed users conforms to the domain-username format, the To: field will be filled in with the end-users that the printer driver failed to auto-create on.


When you are done configuring the email, all an administrator needs to do is click the Send E-mail button to send the email to the desired end-users.


Microsoft Terminal Services Specific Tabs Advanced Print Manager 4.1’s user interface is broken down, by feature, into a series of tabs based on the specified managed products.

Advanced Print Manager 4.1 consists of the following Microsoft Terminal Services Specific tabs.

• TS Failed Printer Driver

• TS Printer Driver Mappings

• TS Server Printer Drivers



TS Failed Printer Driver From the TS Failed Printer Drivers tab you have the ability to perform the following actions: Select a failed printer driver and configure a suggested or custom printer driver

mapping Remove a driver from being displayed in the list of failed drivers and view the

selected driver’s configured mapping Start, Stop, Reload and set analysis filters for a Server Group analysis.

The following sections delve into each of the different sections that make up the TS Failed Printer Drivers tab.


Current Server Group’s Failed Printer Drivers The Current Server Group’s Failed Printer Drivers section displays five different configuration / informational points:

Current Server Group drop-down box

Edit button

Current list of failed printer drivers in the specified Server Group tree view

View Icon Legend button

View Current Server Group’s Configuration button.


Current Server Group drop-down box: The current Server Group drop-down box allows an administrator quick and easy access to switch from Server Group to Server Group. All one needs to do is click to reveal the list of configured Server Groups and then click on the desired Server Group to load and in return administrate the desired Server Group.

Edit button: The Edit button allows an administrator to quickly open up a Custom Server Group configuration form to add, delete, remove and/or edit information contained in a Server Group.

Current list of failed printer drivers in the specified Server Group tree view: The tree view not only displays a list of the failed drivers but represents each driver’s status through a specific icon.

The following table details the meaning of each icon.

Represents a driver that appears to be failing to auto-create and does not currently have a compatibility mapping in the Microsoft Terminal Services servers. Represents a driver that has been mapped to a compatible driver through the current Advanced Print Manager session.

Controls In the Controls section you will have three choices to make – two of which control the Server Group analysis and the third being the analysis filter settings.

Start and Reload Control By pressing Start or Reload, Advanced Print Manager will start analyzing the Event Logs of the configured Microsoft Terminal Services servers for failed auto-created printers.

Note This process could take a long time to complete depending on number of Microsoft Terminal Services servers and the size of their respective Event Logs.



Server Group Analysis Filter By pressing the Server Group Analysis Filter button, you will be taken to a window that allows you to configure the beginning and ending interval of events that Advanced Print Manager will analyze.

This can be configured per Server Group in one of three ways:

All Events


Custom.


The Since the last Server Group analysis radio button configures Advanced Print Manager to analyze only the Event that was created since the last time a Server Group analysis was performed.



The To field allows an Administrator to specify the end of the range of events that you want to filter. In the box under To, select the Last Event to see the events ending with the last event


recorded in the log. Select Events On to see the events that occurred ending with the specific time and date.

TS Failed Printer Driver When you select a driver in the tree view, it is displayed in the TS Failed Printer Driver section.

This section presents an administrator with the following information:

Printer Driver – The name of the printer driver that failed to auto-create. This name is capital sanative.

Failed servers – The names of all the Microsoft Terminal Services servers that failed to auto-create the printer driver in question.

OS Platform – The name of the platform the printer driver in question failed to auto-create on.

Back – A navigational button that adds the ability to navigate backward through the list of failed printer drivers

Next – A navigational button that adds the ability to navigate forward through the list of failed printer drivers


Remove From List – Allows an administrator to remove the printer driver from being displayed in the list of failed printer drivers. This is very useful for printer drivers that will never be auto-created. For example, a fax printer and/or a PDF print driver.

An administrator can view the list of removed printer drivers through the Print Drivers Removed from Viewable List entry in the menu bar.

The Removed Printer Driver Mappings windows are divided into two tabs. One for all the printer drivers removed from being viewed in a Citrix MetaFrame Presentation Server and one for all the printer drivers removed from being viewed in a Microsoft Terminal Services environment.

Click the appropriate tab and then click the desired printer driver and click the Add To List button to continue to be presented with the selected printer driver in the list of failed auto-created printers.


TS Printer Driver Mapping Once an administrator has clicked to select a printer driver, Advanced Print Manager will compare it against the Printer Mappings Database of the appropriate platform in order to suggest a compatible printer driver mapping.

If a compatible mapping is found, then Advanced Print Manager will present the desired mappings in the Suggested Printer Driver Mapping box. All the administrator needs to do is click to select the desired driver mapping and click the Add button to have the printer driver mapping added to the appropriate server’s .inf mappings files for use the next time an end-user tries to auto-create the printer in question.


If no suitable printer driver mapping is found in the Print Mappings Database, then the Custom printer driver mapping box is selected. This gives the administrator the ability to manually enter a customer driver or select a driver from a drop-down list of the platform’s local printer drivers. All the administrator needs to do is select a mapping from the custom printer driver’s drop down box and/or manually enter one.

An administrator has the ability to pre-populate the combo box with native or installed drivers.

Native Drivers – Printer drivers that are found on the drivers.cab file installed with Microsoft Windows.

Installed Drivers –Printer drivers that are found to be installed on the servers in the current Server Group.

The administrator has the ability to define upon which servers the mapping will be added through the Add mapping to all monitored servers check box. If checked, the new mapping will be added to all the servers in the current server group. If not, then it will be added to only the servers that the driver failed to auto-create on.

Once completed, just click the Add Custom button to add the mapping to the Microsoft Terminal Services server .inf mappings file.

Note You are not allowed to have multiple mappings for the same driver. Advanced

Print Manager will prompt you if you are trying to add another mapping for a printer driver. You will then have the ability to overwrite the previous mapping

This Add mappings to all monitored servers radio button is toggled automatically

depending on the Terminal Services Mappings Database settings. If it is set to centralized mappings then it will be checked. If not, then it will not be checked.


TS Printer Driver Mappings Advanced Print Manager adds the ability to view, edit and/or delete the existing Microsoft Terminal Services server printer driver mappings on a centralized or per server basis.

This feature has broken the mappings down into two tabs:

View & Copy Mappings (Centralized) – All printer driver mappings found on every server in the current Server Group.

View & Edit Mappings (per server) – All printer driver mappings found on the specified server.

The following defines how to view, edit and delete printer driver mappings from the farm’s data store.


View & Copy Mappings (Centralized) Advanced Print Manager allows an administrator to view and manage printer driver mappings on a centralized and/or per server basis. Depending on the Terminal Services Database Settings, you will be presented with two tabs to view and edit the existing mappings found on the servers in the current Server Group.

The View & Copy Mappings (Centralized) tab centralizes all the mappings, per platform, in one handy to view, easy to use interface by copying all the mappings from each server, per platform, to each server in the server group.

The following defines how to view and edit the existing printer driver mappings.

1. Launch Advanced Print Manager and click the TS Printer Driver Mappings tab.

2. Click to select the View & Copy Mappings (centralized) tab.

3. To remove a driver mapping from the desired server’s mappings files, select the printer driver mapping, from both sections, and click the Delete button.

4. If you want to edit an existing compatibility mapping, then all you need to do is:



-Or-



View & Edit Mappings (per server) The View & Edit Mappings (per server) tab list all the mappings that where found on the specified server in one handy to view, easy to use, interface.

It also displays the location and filename of the inf mappings database file used on that specified Microsoft Terminal Services server.

The following defines how to view and edit the existing printer driver mappings.

1. Launch Advanced Print Manager and click the TS Printer Driver Mappings tab.

2. Click to select the View & Edit Mappings (per server) tab.


3. To remove a driver mapping from the desired server’s mappings files, simply select the printer driver mapping, from both sections, and click the Delete button.

4. If you want to edit an existing compatibility mapping then all you need to do is:


-Or-




TS Server Printer Drivers The TS Installed Printer Drivers tab allows you to view all the printer drivers installed throughout the Microsoft Terminal Services servers and/or on a particular server which includes the following additional features:

View if a printer driver is an OS native printer driver or a third party printer driver.

Create a compatibility mapping to the server-side driver.


How to Add a Client Side Compatibility Printer Driver Mapping The following defines how to assign a client side compatibility mapping.

1. Click to select the TS Server Printer Drivers tab Click on the desired printer drivers to enumerate a list of Microsoft Terminal Services server where the driver is installed on right click on the desired MetaFrame server to view a list of properties Click Compatibility Driver Mapping.



All TS Server Printer Drivers Properties The other major sub interface of the TS Server Printer Drivers tab lists all the printer drivers installed per server. This view also shows if the printer driver is an OS native or 3rd party printer driver.

The following defines how to view all printer drivers installed on a per server basis.

1. Click to select the TS Server Printer Drivers tab click to drop down the server list Combo Box and click the server you would like to monitor.

2. You are now presented with all the installed printer drivers found on the selected Microsoft Terminal Services server. Do note the icon next to the printer driver. It denotes the type of printer driver installed. Refer to the Icon Legend for more information.


How to Add a Client Side Printer Driver Mapping The following defines how to create a printer driver mapping from the selected server side printer driver to a client side printer.

1. Click to select the TS Server Printer Drivers tab click to drop down the server list Combo Box and click the server you would like to monitor.

2. Right click on the desired printer driver and click Compatibility Driver Mapping.



Tabs Available for All Managed Products Advanced Print Manager 4.1’s user interface is broken down, by feature, into a series of tabs based on the specified managed products.

Advanced Print Manager 4.1 consists of the following Microsoft Terminal Services Specific tabs:

• Spooler Watcher

• Print Server Settings.



Spooler Watcher Advanced Print Manager 4.1 allows an administrator to view the status of, stop or start, the Print Spooler service on each server in a Server Group. It presents the location of the default spooler directory and gives the administrator the ability to change it.

The Print Spooler is required to be running on a server if the end-users want to print. It is not unheard of to have Print Spoolers hang or stop. Advanced Print Manager 4.1 allows an administrator to view the status of the Printer Spooler on each server thus saving time in daily maintenance.

How to View the Print Spooler Status To load the current status of the Print Spooler on every server in the current Server Group, click the Start button on the top right of the Spooler Watcher tab.


How to Start the Print Spooler on a Server The following defines how to start a print server on a server:

1. Click to select the desired server from in the Spooler Service list box

2. Click the Start button and verify the status in the Status column.

How to Stop the Print Spooler on a Server The following defines how to start a print server on a server:


2. Click the Stop button and verify the status in the Status column.


How To Set The Spooler Directory The Print Spooler spools its print jobs to a folder on the local drive. As a result, in a multi-user environment, it is not uncommon for the Spooler Directory to become full of documents, sometimes in the gigabytes. It is a “best practice” to store the spooler directory of the drive with enough disk space. I recommend at least 1.5 gigabytes free, just to be safe.

Advanced Print Manger 4.1 gives an administrator the ability to set the Spooler directory to a drive that meets the requirements for disk space. The following defines how to set the default spooler directory on a particular server.


2. In the Default Spooler Directory folder enter the desired directory in the Spooler folder text box and click the Save button to commit the setting to the server registry.

Note The new spooler directory will not be used until the Print Spooler is restarted.


Print Server Settings Advanced Print Manager 4.1 allows an administrator to configure a “best practice” setting to the servers in the current Server Group.

All an administrator needs to do is check or uncheck the settings and click the Save Settings on Selected Server button to save the setting to the server in the combo box, or click the Save Setting on All Server button to save the setting to all the servers in the current Server Group.

The following settings are configurable:

Suppress Spooler Service Information and Warning Events from being logged to the Event Log - Check this box to disable the logging of Print Spooler Information and Warning Event Log events. Do note monitoring of Print Spooler Information Events are required for Advanced Print Manager to monitor Universal Print Driver (UPD) usage.

Disable generating a beep on errors generated while printing documents - Disable the printer beep. Disabling this can reduce bandwidth/increase performance.

Disable Spooler errors from being displayed on the server console -- Suppresses spooler error messages. Sometimes the spooler service will refuse to restart after a shutdown, giving


a ‘system error 12’. The most likely cause -- unanswered printer error popup on the console of the server. Disabling these error messages can make the restart more reliable.

Disable print spooler pop-up message from being displayed on the server console. In some environments, the NT print spooler notification dialog is seen as a nuisance.

Disable allowing non administrators from installing printer drivers. When a client makes a connection to a network printer, the default action is to allow any required printer drivers to be installed. In some cases, you may want to prevent the client from automatically installing the printer driver. If you allow a client to install printer drivers when they connect, the Spooler service is likely to start consuming extra CPU cycles, if the driver has not been tested with Terminal Services.


Managing Server Groups Advanced Print Manager 4.1 introduces a new feature called Server Groups. Server Groups allow an administrator to group servers based on numerous criteria. Advanced Print Manger 4.1 allows you to view all the server groups in order to add or remove a server, change server group properties, rename or delete a Server Group.

Server Groups are managed through the Custom Server Group window. An administrator can view this window through many mechanisms. The most popular being -- click the Tools menu item and then click Custom Server Group Configuration entry.

For more information on Server Groups, refer to the Server Group part of The Basics section above.


How to Create a New Server Group The following defines how to create a new server group in the Custom Server Group windows:

1. Click the New button

2. Click OK to create the new Server Group

3. Enter the name of the new Server Group in the Custom Server Group Name text box and

click OK to create the new Server Group.


You are now ready to configure the new Server Group by adding servers to it and/or setting the Event ID’s to be managed.

When you are finished editing or adding Server Groups, select the Server Group you want to monitor and click the Close button.

An administrator can then switch from Server Group to Server Group through the Server Group combo box located just above the failed printer drives tree view on both the PS Failed Printer Drivers and TS Failed Printer Drivers tabs.


New Server Group Wizard One of the most powerful features in Advanced Print Manager 4.1 is the ability to create Server Groups. To learn more about the power of a Server Group, please refer to Server Groups in the Features part of the Welcome section found above.

The following defines how to create a new Server Group with the New Server Group Wizard.

1. The first screen you come to asks you to define what products you want to Advanced Print Manager to manage. Click the desired product radio button.

If you selected to manage Microsoft Terminal Services, then you will also be required to define what the default Terminal Services database setting will be -- centralized or distributed.

For more information on centralized vs. distributed mappings, please refer to Features part of the Welcome section found above.

Click the desired Terminal Services database method and click Next to continue.


2. You are now required to enter a name for the first server group. For more information on Server Groups, please see the Sever Group section above.

If you selected to manage Citrix MetaFrame Presentation Servers, then you will also be prompted to Add the desired server to the Server Group. Click on the desired server and click the Add button. Click Next when finished.

3. If you selected to manage Microsoft Terminal Services server, then you will be prompted to

add the desired servers to the Server Group. Click on the desired server and click the Add button. Click the Next button to continue.


4. The next screen asks you to define the Event ID’s that will be managed. If you hover over and/or click on an ID then you are presented with the description in the description box. For more information on Managed Event Ids, please refer to the section, The Basics, earlier in this document. Click the desired Event ID and click Next to continue.

5. You are now prompted to enter your SMTP server configuration to allow Advanced Print

Manager to send emails to end users informing them of the status of their printer. Enter the appropriate information.


6. You are also presented with specifying the E-mail address usage information and click Next to continue.

7. You are now ready to load the current server group. Click the Finish button to proceed with using Advanced Print Manager.

You have finished creating a new Server Group. You can now press the Start button to begin managing failed printer drivers in the current Server Group.


Reports Advanced Print Manager 4.1 allows an administrator to generate and print basic reports on the data it collects.

The following reports are generated in version 4.1:

List of all Citrix MetaFrame Presentation Server Print Driver Mappings

List of all Microsoft Terminal Services Print Driver Mappings

List of all the printer drivers installed on a Citrix MetaFrame Presentation Server server

List of all the printer drivers installed on a Microsoft Terminal Services server

Generate a WTSUPRN.INF file for all Microsoft Windows NT 4.0 TSE mappings found in the managed Citrix MetaFrame Presentation Server farm

Generate a WTSUPRN.INF file for all Microsoft Windows 2000 Server mappings found in the managed Citrix MetaFrame Presentation Server farm

Generate a WTSUPRN.INF file for all Microsoft Windows Server 2003 mappings found in the managed Citrix MetaFrame Presentation Server farm.


Below is an example of a Printer Driver Mapping Report for Microsoft Windows Terminal Services servers.


S E C T I O N 6

Troubleshooting


Troubleshooting

If you are receiving errors running Advanced Print Manager 4.1, in most cases it is going to be an error relating to misconfigured permissions. Knowing this to be the case, Advanced Print Manager 4.1 ships with a utility, Permission Console, to verify that the correct permissions are set on the desired servers.

For more information on the Permissions Console, please refer to the Permissions Console section above.

Common Permissions issues:

If you are unable to analyze a server’s registry then run RegEdit from the server where Advanced Print Manager 4.1 is installed and verify you have access to HKEY_Local_Machine key.

If you are unable to open the Registry of a remote system through local regedit, then you will want to check permissions on the remote server’s registry, HKLM.

Verify you have full access on each monitored server with the account you are trying to run Advanced Print Manager 4.1 with. Open the Event Viewer and try to connect to the remote server(s) you are having troubles connecting to. If you can not connect you will need to login with an account that has access to connect to the desired servers.

Verify you have full Citrix MetaFrame administrator access with the account you are trying to run Advanced Print Manager 4.1 with. Open the CMC and verify you can manage the printer node. If not then you will need to logoff and then log back in with an account that has the appropriate permissions.

Advanced Print Manager 4.1 is built with a complete error trapping mechanism to trap and present errors to you. If you receive any errors that are not self explanatory, please report it to [email protected].


mailto:[email protected]

Documents

Advanced Print Manager™ Print Manager Administrators...The Solution At DABCC, we believe that the way to fix a complex problem is through a simple solution. Advanced Printer Manager