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Customer ProfilesCustomer Profiles

Infor EAM Customer: Göteborg Energi Industry: Utility Line of Business: Inventory Management

As Western Sweden's leading energy company, Göteborg Energi provides their customers with energy services, broadband, district heating, cooling, natural gas and the electricity supply network. Göteborg Energi aims to create energy solutions that are sustainable in the long term. Specifically, they have developed into a versatile energy company and offer services and products that make life easier for both companies and private individuals.

Göteborg Energi was seeking to streamline remote business processes in and around their general inventory practices. Starting out with automating cycle counts and inventory tracking to eliminate time-consuming paperwork and human errors, and speeding up part and tool issues to reduce technicians’ overall wait times. Also, generating real-time inventory updates to put the most current information in management’s hands — and improving decision making and planning was a top priority.

Göteborg Energi procured and implemented Advanced Mobile for Infor EAM and the Inventory Management Packaged Mobile Application. Real-time 802.11 wireless application ensures live lookups and updates with Infor EAM happen instantaneously, and will have a major impact on the quick productivity gains and return-on-investment Göteborg Energi is seeking to achieve.

Infor EAM Customer: Gates Rubber Industry: Industrial Manufacturing Line of Business: Inventory Management

Gates Rubber is headquartered in Denver, Colorado and best known worldwide for its belts & hose. Established in 1911, Gates Rubber has evolved to rival the largest manufacturers of automotive and industrial belts and hoses. Gates drives three worldwide product groups: auto hoses, hydraulic and industrial hose and connectors, and power transmission in almost all parts of the world.

Gates was seeking to leverage mobile technology to create greater efficiencies in their manufacturing plant storerooms. Specifically, the eventual goal was to control costs, avoid stock-outs and reduce human error. Additionally, speeding ongoing cycle counts and tracking issued parts by part number was also on their wish list. Gates was not seeking to do more work with less people, but give each person the ability to do more work efficiently and no be so focused on making sure there were no human errors in any of these remote business processes.

Gates Rubber procured and implemented Advanced Mobile for Infor EAM and specifically the Inventory Management Packaged Mobile Application. The solution took advantage of both the real-time and right-time connectivity options to allow any mobile user to complete remote job tasks no matter what type of wireless coverage is available. All inventory paperwork was eliminated and moving forward Gates Rubber now has the Advanced Mobile Platform in place to mobilize additional lines of business when the opportunity presents itself.

Infor EAM Customer: AmeyIndustry: Transportation Infrastructure Management ServicesLine of Business: Work Management

Amey is one of the UK’s leading support service organizations, specializing in the outsourcing of sustainable business solutions for transportation infrastructure and facilities management.

Amey’s remote field service crew suffered from inefficient work management processes in the field, and a lack of ability to guarantee response time to emergency work orders. Additionally, unnecessary labor time was spent traveling to/from the office to retrieve daily work orders, while rising fuel costs directly impacted profit margins for completing customer work requests.

Amey implemented Advanced Mobile for Infor EAM and configured a simple, easy to use Work Management Packaged Mobile Application unique to Amey’s operations across multiple contracts. The resulting solution targets ruggedized Windows Mobile handheld devices and retrieves/displays all active work orders from Infor EAM for each field technician within a given Amey contract. The solution allows labor time to be quickly updated, provides work order status information, and the ability to create work orders on the fly so field technicians can record unanticipated work. Once completed on the handheld, all data is then synchronized to/from Infor EAM via the Orange GPRS cellular network.

Infor EAM Customer: Loyola CollegeIndustry: Education & University Line of Business: Work Management

Loyola College, located in Baltimore, Maryland, is a Jesuit Catholic university that offers studies in liberal arts and sciences. Inaddition to undergraduate programs, Loyola has graduate degree programs in education, speech pathology, finance, psychology, modern studies, pastoral counseling, and engineering science.

Loyola desired a mobile solution to automate field maintenance and inspections across its campus. Existing processes were paper based, error prone, and did not take advantage of the campus wide wireless network in place. Due to these manualprocesses, response time to critical repairs was below expectations while data entry from manual forms was a significant on-going cost.

Loyola implemented Advanced Mobile for Infor EAM and configured a flexible, easy to use Work Management Packaged Mobile Application specific to Loyola’s unique requirements. The solution took advantage of the ubiquitous wireless coverage throughout the campus, enabling maintenance technicians to respond faster to student and faculty service maintenance requests. All inspection paperwork was eliminated, along with the need for field technicians to return to the office for paperwork exchange. Specifically, the Work Management solution includes the ability to electronically send/receive work assignments, review instructions, record labor, comments, and create work requests in the field. Lastly, the solution is fully integrated into Infor EAM, including a link with EAM’s Call Center Module.

Infor EAM Customer: Washington GasIndustry: Utility Line of Business: Work Management

Washington Gas provides safe, reliable natural gas service to residential, commercial and government organizations in the D.C. area, and today serves more than one million customers in the District of Columbia, Maryland and Virginia.

Washington Gas was struggling to realize operational efficiencies with its first generation mobile solution for work management. Specifically, the organization desired the ability to accurately book labor to work orders, assign multiple field technicians to work on the same job, and leverage bar-code scanning to efficiently track parts/equipment to work orders.

Through configuration of Advanced Mobile for Infor EAM, Washington Gas deployed a next generation mobile Work Management Packaged Mobile Application to meet all of its targeted objectives. The application is optimized for ease of use with Windows-based laptops, synchronizing all data through integrated Aircards over the cellular network. Remote field technicians are able to view all work orders assigned to each department, while the mobile application provides support for work order review, labor entry, comments, status updates, equipment tracking, and the ability to create new work orders in the field. The application also supports enriched capability for sorting, searching, and filtering of high volume work order and equipment data stored locally on the disconnected laptop.

Infor EAM Customer: DuPage Water CommissionIndustry: Utility Line of Business: Work Management & Inspections

Since 1992, Dosage Water Commission has been committed to providing reliable, quality, responsive, and cost-efficient Lake Michigan water service for existing and future customers as required by, or pursuant to, state statutes in the communities of Dosage County, Illinois.

Dosage's remote field technicians suffered from inefficient Work Management and Inspections processes to complete daily task driven predictive maintenance processes. Existing processes were paper based, and a lot of unnecessary time was spent handwriting all the key information associated with printing out, completing and submitting completed work order information. Additionally, the paper-based work orders did not electronically initiate documented routine inspections.

Dosage implemented Advanced Mobile for Infor EAM and configured the sophisticated Work Management Packaged Mobile Application that seamlessly automates routine Inspections. All work orders are now released per department and have the ability to support two roles within a system. Field technicians will also have the ability to scan an asset and automatically open and begin the work order. If the scanned asset is a preventative maintenance inspection work order with multiple pieces of equipment, the technician will be prompted with a choice of open work order or complete routine asset inspection.

Infor EAM Customer: Fortune 500 Pharmaceutical Company Industry: Pharmaceutical Line of Business: Work Management

One of the world’s premier pharmaceutical development and manufacturing companies, with 55,000 employees around the world, operations in over 140 countries and over $12 billion in revenue.

The customer was searching for ways to leverage mobile technology to increase operational efficiencies across theirremote work management business processes. The eventual goal for the mobile solution was to free users fromerror-prone, inflexible paper-based procedures and let them work when and where they needed to throughout thecompany’s manufacturing facilities — with virtually no learning curve.

The customer implemented Advanced Mobile for Infor EAM and configured the Work Management Packaged Mobile Application that automated the creation, viewing and completion of maintenance work orders in the field. Specifically, remote workers can manage work orders, view instructions, and book their hour’s right to their mobile devices. This ensures proper procedures and data quality while eliminating the need to re-enter information into Infor EAM. And because they we did not have to modify their existing Infor EAM system, they did not have to undergo further FDA validations.

Infor EAM Customer: Harlan Bakeries Industry: Food & Beverage Line of Business: Inventory Management

Harlan Bakeries is an international wholesale supplier & distributor of products for in-store bakeries, private label baked goods and manufacturer of Harlan Bigger Better Bagels®, Harlan Giant Gourmet Bagels®, Harvest’s Best™ and Nature’s Grain® brands. Harlan supplies customers with bagels, pies (meringue, crème, fruit and specialty), cakes, cookies, muffins, and breads. In addition, Harlan is a contract manufacturer for some of the most well-known and trusted names in the baking and food service industries.

Since Harlan operates seven production facilities comprising more than 1 million square feet of production, warehousing and distribution space, they were seeking to increase productivity for all remote business process surrounding inventory management. Specifically, leveraging real-time communications, bar-coding throughout, and automate common tasks such as inventory receipts, transfers, cycle counts, and parts lookup to name a few.

Harlan Bakeries procured and implemented Advanced Mobile for Infor EAM and specifically the Inventory Management Packaged Mobile Application. The solution took advantage of both the real-time communications, but when wireless coverage is not available the solution would work seamlessly in offline and right-time mode. The solutions replaces inefficient paperwork and automates inventory management by enabling storeroom and receiving teams to efficiently and accurately complete cycle counts, review and distribute incoming material by purchase orders, and speed part and tool issues and transfers.

Infor EAM Customer: Premier Manufacturing Support Services, Inc.Industry: Industrial ServicesLine of Business: Work Management & RFID for Preventative Maintenance

Premier Manufacturing Support Services, Inc., a wholly owned subsidiary of Voith Industrial Services, provides manufacturing and maintenance services to over 250 vehicle assembly and supplier plants worldwide.

Premier had very labor intensive processes for how data was collected and applied to preventative maintenance practices for their fork truck fleets, which operate 24/7 in their worldwide assembly plants. Premier was seeking to significantly increase productivity for how preventative maintenance data was collected and to remove costly errors associated with handwritten processes.

Premier implemented Advanced Mobile for Infor EAM and initially configured the solution to automate preventative maintenance tasks through RFID technology followed by the flexible Work Management Packaged Mobile Application The RFID for Preventative Maintenance solution uniquely automates the data collection of fork truck engine hour readings. An active RFID engine hour tag, wired directly to the fork truck engine, is read from a Windows Mobile ruggedized device and synchronized wirelessly with Premier’s instance of Infor EAM. The Work Management solution increases productivity for Premier’s remote maintenance technicians by automating activities such as booking labor, parts usage, creating work orders on the fly, updating work order status, and closing out work.

Consistent with the RFID for Preventative Maintenance application, the information is captured, synchronized wirelessly, and integrated with Infor EAM.

The Miami-Dade Water and Sewer Department (WASD) provide high-quality drinking water and wastewater disposal services to Miami-Dade County residents, businesses and visitors. WASD recognized its diverse mobile computing needs across many different lines of business including Pump Station Maintenance, Stores and Materials, Emergency Communications and Fleet Management. To ensure consistency and avoid the costly overhead to support multiple point-to-point mobile solutions, WASD desired a packaged mobile application platform to ensure technical areas such as scalability; integration, security; synchronization and connectivity would be in place to meet both current and future mobile infrastructure requirements. WASD procured Advanced Mobile for Infor EAM to initially deploy the Mobile Work Management Packaged Mobile Application for Pump Station Maintenance, and the Inventory Management Packaged Mobile Application for Stores & Materials Management. Work Management will allow WASD field service crew to manage work orders, create work orders on the fly, and capture labor hours, equipment, parts and vehicle/equipment usage. Inventory Management will support real-time communications, leverage bar-coding throughout, and automate common tasks such as inventory receipts, transfers, cycle counts, parts lookup, vehicle usage, and the check in/checkout of both consumables and serialized assets. Both mobile applications target a Windows Mobile-based device. Moving forward, WASD anticipates leveraging the Advanced Mobile Platform to mobilize their Fleet Management and Emergency Communications Sections.

Infor EAM Customer: Miami Dade County Industry: Pubic SectorLine of Business: Work Management & Inventory Management

Infor EAM Customer: Lawrence Livermore Labs Industry: Government Line of Business: Work Management, Mobile Command Center, Source Code and SDK

The Lawrence Livermore Labs mission is to be the premier national security laboratory, and to advance and apply science and technology to ensure the safety, security, and reliability of the U.S. nuclear deterrent and reduce and red counter threats to national and global security. Lawrence Livermore Labs is the go to laboratory for science and technology solutions to the toughest and most important problems affecting national and global security. Additionally, they are a leader in transforming scientific breakthroughs and cutting-edge engineering into solutions to real-world problems.

Lawrence Livermore Labs was seeking to eliminate the buildup for paper-based work orders, stop guesswork from illegible or incomplete entries, and capture timely data and updated work information at the point of performance. Additionally, the Mobile Command Center will be used to both manage and support their remote field workers managing the wide range of work management activities.

Since Lawrence Livermore procured the Source Code and SDK for the Work Management Packaged Mobile Application, they have the control to evolve and modify the resulting solution with their internal IT group or one of their 3rd party IT organizations they possibly work with.

Infor EAM Customer: Des Moines Water Industry: Utility Line of Business: Work Management

Des Moines Water plays a key role in their customers health and plays a key role in providing safe, clean, healthy water supply. Des Moines Water Works operates two water treatment plants in Central Iowa. There are more than 1000 miles of underground water mains and pipe (iron, concrete and plastic) distributing the water to homes in Des Moines and surrounding communities, in addition to selling water to many cities and other entities in Central Iowa.

Des Moines Water was seeking productivity gains for their remote field technicians who‘s primary job focus was to complete a wide range of work order management task. Specifically, improving the efficiencies by cutting excess travel times, eliminating backlogs and significantly reducing overtime. Using mobile devices, Des Moines remote field technicians can now gain real-time access to current work orders and ob plans, repair histories and spare parts information. This improved data flow boosts productivity throughout the field operations group.

Des Moines Water procured and implemented Advanced Mobile for Infor EAM and the Work Management Packaged Mobile Application Platform. If so desired, Des Moines Water can install and use the Work Management Packaged Mobile Application right out-of-the-box, or leverage the standards based development tools within mfLY! for Visual Studio to configure/modify the solution to their evolving remote business processes.

Infor EAM Customer: City of Houston Industry: Government Line of Business: Work Management

The largest city in Texas (and one of the largest in the US), Houston is much more than an oil town. Home to Rice University and the Astros, the city also has a museum district and operates the Texas Medical Center, one of the largest health care facilities in the world. The city, founded in 1836, operates through some 20 departments, including health and human services, police, and parks and recreation. It has an annual budget of about $2 billion.

The City of Houston procured Advanced Mobile for Infor, a mobile infrastructure that serves as a foundation to mobilize an unlimited number of line of businesses. With the implementation of Advanced Mobile for Infor, the City of Houston will strategize on what Advanced Mobile for Infor – Packaged Mobile Applications (Work Management, Inventory Management, Inspections and Work Management/Inspections) will be implemented next to mobilize the line of business where they seek to experience the most productivity gains.

Advanced Mobile for Infor EAM include a scalable service oriented architecture enabling the City of Houston the ability to configure existing Packaged Mobile Applications through this platform. In addition, Advanced Mobile for Infor EAM can be used to simultaneously integrate with multiple backend applications (Infor and Non Infor-based) and systems across the City of Houston. Also, Advanced Mobile for Infor EAM is 100% flexible and comes packaged with mfLY! for Visual Studio, enabling the City of Houston the ability to extend and enrich each Packaged Mobile Application well into the future. Lastly, the Mobile Command Center offers sophisticated Mobile Device Management to ensure the City of Houston has a successful deployment sand on-going support of all Advanced Mobile for EAM-based mobile solutions across the city.

Infor EAM Customer: Chicago Transit AuthorityIndustry: Transportation Line of Business: Field Inspections

CTA is the second largest transportation system in the United States and provides bus and rail service to the city of Chicago and 40 surrounding suburbs. CTA trains and buses provide 1.6 million rides on an average weekday over eight rail lines and 154 bus routes.

CTA’s many different types of field elevator inspections resulted in an array of manual elevator inspection forms and Excel spreadsheets to be managed. The elevator inspection processes were manually intensive, error prone, required additional labor to rekey information to various systems, and were not centrally managed for consistent data analysis and on-going reporting.

Through its newly acquired Enterprise Asset Management System from Infor, CTA implemented Advanced Mobilefor Infor EAM and configured it to automate the elevator inspection process. The solution was configured to support dynamic inspections, thus enabling field inspectors to only see the data collection questions relevant to the type of asset being inspected. The information, once collected in the field on Motorola ruggedized handhelds, is synchronized over the Verizon cellular network and integrated with Infor EAM enabling near real-time visibility of all inspection data.

Infor EAM Customer: Wärtsilä Corporation Industry: Utility Line of Business: Work Management

Wärtsilä is a global leader in complete lifecycle power solutions for the marine and energy markets. By emphasizing technological innovation and total efficiency, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. The company has operations in 160 locations in 70 countries around the world. Wärtsilä is listed on the NASDAQ OMX Helsinki, Finland.

Wärtsilä embarked on a proof-of-concept , specifically a full-screen based version of Advanced Mobile for Infor EAM, Work Management Packaged Mobile Application. Wärtsilä was seeking to increase productivity for their customers that work on ships and do engine maintenance and inventory management while disconnected from Infor EAM. Additionally, Wärtsilä wanted to have completed receipts for other Inventory tasks for when they returned to port

The outcome of the Advanced Mobile for Infor EAM was a successful and all features/functionality were delivered based on the requirements.