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Listening comprehension for English Communication
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Effective Listening
Definition Art of hearing and understandingMaking sense out of what we hear
Objectives
To learnTo enhance understandingTo advise or counselTo relax ( delight)
Process / Stages Hearing (concentration)Filtering (judgement)Comprehending (knowledge, experience, perception, cognitive power) Paraphrasing & Checking accuracyRemembering (storing)Responding ( verbal/nonverbal)
Advantages Leads to better knowledge Enables better decisionsMollifies complainantsEncourages others to air their viewsStrengthen relationshipsIncreases accuracyEnables innovative solutions
Poor listening
InterruptingBeing selectiveFeeling defensiveListening for a point of disagreementCriticize delivery/appearance of the speakerFake attentionTolerate or create distractionsEvade the difficult
Types
Discriminative Listening Informative ListeningAttentive Listening/ Intensive/AcademicAppreciative ListeningCritical Listening/ AnalyticalEmpathetic Listening / Therapeutic Listening
Barriers Content : too much, too little, selectiveSpeaker : delivery, attitudeMedium : distance and environmentDistractions: extraneousMind Set: attitudesLanguage: ambiguity, misinterpretationListening Speed: rate, think timeFeedback : inappropriate, hasty
Strategies Decide your goals Be aware of your optionsDecide when to speak and when to listenPlan what to say when you speak focusing and clarifyingBe Attentive : stop multi-tasking, recap, use body language
Listening exercise ( CUP-Speaking Effectively) Track 2 1.1.3Listen to a short presentation about a holiday tour company. Its being delivered to a small group of people who work for an advertising agency. (i) How clear do you think the presentation is in terms of content and delivery(ii)Complete the given data sheet
Listening exercise ( CUP-Speaking Effectively) Track 18 7.1.2Dealing with VisitorsBalazzo : CEO of Flexipak ( a Packaging Plant / Factory ) in VicenzaWilliams Visitor Listen to their conversation and complete the description of the company. Listen again and pick out the expressions used in the contexts mentioned in the answer sheet.
http://www.youtube.com/watch?v=rIVQRZQ4rkY 4.13W&H company presentationhttp://www.youtube.com/watch?v=kN1wgKosS8A 4.01How to write a business plan
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