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We’re looking forward to welcoming you to the University of Liverpool in these ever-changing times. This guide will help you to understand the IT services you’ll use as a student. The great thing is that you can get started now so that you’re all set for the start of term.

The first thing you need to do is to activate your University computing account online at liverpool.ac.uk/activate

You will need:

◆ Your Student ID number that you can find in your Welcome email

◆ To set a memorable and secure password for your account: we offer some advice about choosing a good password on our website at liverpool.ac.uk/csd/security

Once you’ve activated your account you will receive:

◆ A username that you will use to access the majority of IT services and resources

◆ A University email address

◆ Your University OneDrive for Business storage space to save your files

You will be sent an email with your username: don’t delete this email as it might be useful to refer to when accessing various IT services.

Activate your account before you arrive:liverpool.ac.uk/activate

Get startedActivate your computing account

IT Quickstart is the easiest way to make sure you’ve sorted all the important things when it comes to IT before you start your learning at University. IT Quickstart is available on our website at: liverpool.ac.uk/csd/quickstart

Use IT Quickstart to find out how to:

◆ Set up your University email and access your secure OneDrive for Business file space

◆ Download Microsoft Office for free

◆ Access essential services such as the virtual learning environment and the student portal (Liverpool Life)

◆ Engage through video in Teams and Zoom

◆ Get help when you need it

Get startedActivate your computing account

IT QuickstartYour fast track to getting started

Check out student news, important announcements and useful tools on the student homepage: student.liverpool.ac.uk

EmailConnect and communicate

When you have activated your computing account online at liverpool.ac.uk/activate you will be given a University email address.

Information from your tutors, lecturers and other official University channels will be sent to your University email address. You MUST check your University email account on a regular basis.

Undergraduate student email addresses look like:

m.y.name@student.liverpool.ac.uk

Taught postgraduate student email addresses look like:

m.y.name@liverpool.ac.uk

If you share your initials and surname with another person then a number will be added after your surname, for example:

j.smith2@student.liverpool.ac.uk

You can find out more about email by visiting our website at:liverpool.ac.uk/csd/email

Get email anytime, anywhere…On your computer: webmail.liv.ac.ukOn your phone or tablet: liverpool.ac.uk/csd/mobile

If you need help with connecting to the Wi-Fi service, contact the CSD Service Desk at servicedesk.liverpool.ac.uk

EmailConnect and communicate

Get connectedPCs, Wi-Fi on campus and in Halls of Residence

PCs available for students

PCs are available for students to use to access specialist software, complete tasks and conduct any other University-related activities. A number of these machines will still be accessible on campus while a majority will be available via remote access. This means you'll be able to use the software on a University PC through your own device.

Get the info you need by visiting liverpool.ac.uk/csd/pc-centres

Wi-Fi

When you are on campus, you can connect your computer, mobile or tablet to the University’s free Wi-Fi service, eduroam, to access the Internet and IT services.

Wi-Fi is available in all Halls of Residence and many other areas of the University including cafés and bars.

Get started by visiting wifi.liverpool.ac.uk

Halls of Residence

If you are in Halls of Residence you can also connect your computer – or one of several supported games consoles – to the network using the wired network point in your room.

Stay safeProtect yourself and your data

Protect your equipment

It's important to make sure the devices you use for your University work have the latest updates and antivirus software installed – if you don’t have antivirus software you can download the University’s antivirus software free of charge from antivirus.liv.ac.uk

Online safety

We do all we can to protect you from threats to the security and privacy of your data. There are also steps you can take to make sure you stay safe online. Read our IT Acceptable Use Policy to understand your responsibilities when using University IT services.

Find out more on our website at liverpool.ac.uk/csd/security

Don’t get caught out by viruses, spam and phishing attempts. Find out how to spot and avoid them: liverpool.ac.uk/csd/security/email-security

Print, photocopy, scanMake the most of our print service

University printers are available in PC Centres on campus and the Library. They can also be used to photocopy and scan documents. You don’t need to bring your own printer with you and you will not be able to connect a wireless printer to the University network.

To use the print service you need to make sure that you have enough credit to cover the cost. Cost depends on the document size (e.g. A4/A3), the number of pages and whether you print or photocopy in colour or black and white.

Credit can be purchased online at printwebpay.liverpool.ac.uk and details of charges are available on our website at liverpool.ac.uk/csd/printing.

You can scan documents free of charge and directly send scans to your University email address.

Print Anywhere

If you are working on your own computer, either on or off campus, you can also use Print Anywhere to send your work to a printer on campus – you don’t need to be using a computer in one of the PC Centres or one of the libraries.

Remember to add credit to your print account at: printwebpay.liverpool.ac.uk

Access anytime, anywhereConnecting through your own device

Our IT services are available to you at any time, whether you're on or off campus.

You can:

◆ Check your email using Webmail – webmail.liv.ac.uk

◆ View your academic timetable and modules in Liverpool Life – liverpool-life.liv.ac.uk

◆ Access the online learning environments VITAL at vital.liv.ac.uk CANVAS at liverpool.instructure.com

◆ Download software liverpool.ac.uk/csd/software/software-downloads

◆ Store and access your files on OneDrive for Business – office.com

◆ Download apps for your mobile or tablet from the University’s App Store – liverpool.ac.uk/csd/app-directory

Most of these tools can be found via the student intranet which you can visit online at student.liverpool.ac.uk

Install Microsoft Office for free on up to five devices (PC, Mac, tablet or phone): liverpool.ac.uk/csd/software/office/office-at-home

Access anytime, anywhereConnecting through your own device

Liverpool LifeThe student portal

The student portal – Liverpool Life – contains your student record. Log in online at: liverpool-life.liv.ac.uk

You can use Liverpool Life to:

◆ View and update your personal details

◆ Upload a photograph for your student ID card (tip: do this before you arrive on campus to avoid any delay with receiving your card)

◆ Check your academic profile (programme and modules)

◆ Access your academic timetable

◆ Request official documentation such as student status letters

You will need your Student ID number and a PIN to access Liverpool Life: you will receive an email telling you how to set your PIN.

If you forget your PIN you can reset it. From the Liverpool Life home page, click on 'Reset your PIN' and you will receive an email with a link to create a new one. During very busy periods, such as the start of term, it may take up to a full day for your new PIN to be activated. Do not try to reset your PIN again during this time as it will lead to a further delay.

Visit the CSD self-service portal for help during Welcome Week: servicedesk.liverpool.ac.uk

Engage onlineCollaborate and contribute

CSD provides a number of tools and services that allow you to connect with people and collaborate on work, no matter where you are.

All University members have access to Office 365. This includes: OneDrive for Business - your online file storage space Teams - your hub for group chats and meetings Forms - a tool to create surveys, quizzes, and polls Sway - online presentation tool create engaging, visual content.

These tools are available from any device, anywhere, at any time.

Additionally, you're provided with a University Zoom account for video conferencing. Just visit zoom.liverpool.ac.uk to get started.

Find out how to get the most out of these tools by visiting our self-service knowledge base. servicedesk.liverpool.ac.uk You'll need your username and password for access

ChecklistMake a start now!

Follow this checklist to make a start before you arrive:

Activate your computing account: liverpool.ac.uk/activate

Navigate around IT Quickstart: liverpool.ac.uk/csd/quickstart

Check your University email: webmail.liv.ac.uk

Explore Office 365 tools available to you: liverpool.ac.uk/csd/office/office365

Install free antivirus software on your Windows PC/laptop or Apple Mac: antivirus.liv.ac.uk

Download a free copy of Microsoft Office: liverpool.ac.uk/csd/software

Download apps and set up your University email account on your mobile or tablet: liverpool.ac.uk/csd/mobile

Familiarise yourself with our IT Acceptable Use Policy: liverpool.ac.uk/csd/regulations

Need IT help during Welcome Week? Visit the CSD self-service portal: servicedesk.liverpool.ac.uk

Get help from the CSD Service Desk

Self-service portalRequest support for your IT issue by visiting servicedesk.liverpool.ac.uk

Upskill with knowledgeFind the solution to your IT query in a few clicks by browsing our knowledge base: servicedesk.liverpool.ac.uk

Find us onlineVisit our website for a comprehensive look at the University's IT services: liverpool.ac.uk/csd

Get the updateVisit the student intranet regularly for the latest IT service announcements and news. student.liverpool.ac.uk

@liverpoolcsd

+44 (0)151 794 4567