Upload
ruth-harper
View
214
Download
1
Tags:
Embed Size (px)
Citation preview
Adeyl Khan, Faculty, BBA, NSU
Chapter 8Emotions and Moods
Story of Terry & Larry
Oracle vs. Ingres (startup!) vs. Private Equity …
Organization culture-
Adeyl Khan, Faculty, BBA, NSU
Emotions Were Ignored in OB
The “myth of rationality” Organizations are emotion-free?
Emotions are disruptive to organizations?
OB in the past focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
Adeyl Khan, Faculty, BBA, NSU
What Are Emotions?
MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.
MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.
EmotionsIntense feelings that are directed at someone or something.
EmotionsIntense feelings that are directed at someone or something.
AffectA broad range of emotions that
people experience.
AffectA broad range of emotions that
people experience.
Adeyl Khan, Faculty, BBA, NSUReactions
Event AttributionIn Emotions Vs.
Mood
Individual and Mutual
Influences
Adeyl Khan, Faculty, BBA, NSU
Emotion DimensionsBiology of emotions
Originate in brain’s limbic systemIntensity of emotions
Personality Job Requirements
Frequency and duration of emotions How often emotions are exhibited How long emotions are displayed
Functions of emotions Critical for rational thinking Motivate people
Emotions•Anger•Fear•Sadness•Happiness•Disgust•Surprise•Envy, Embarrassment, Hate, Hope, Pride, Love
Facial Expression
6 Universal Em.
Adeyl Khan, Faculty, BBA, NSU
Mood as Positive and Negative Affect
Being NeutralPerception >
Behavior
Adeyl Khan, Faculty, BBA, NSU7
Functions of Emotions“You are just being emotional! ”Mr. Gage
Accident Cognitive ability Loss of Emotions
Irrational Decisions
Other brain injuriesComputers vs. humans
Good decision making
Thinking & Feeling
Fear Vs. MotivationDisgust Vs. HealthAnger Vs. Rights
Adeyl Khan, Faculty, BBA, NSU
Sources Of Emotions And MoodsPersonalityDay and Time of the WeekWeather StressSocial ActivitiesSleep ExerciseAgeGender
Personality•Trait component•Affect intensity•How strongly you experience emotions
Adeyl Khan, Faculty, BBA, NSU
Positive Moods are Highest At the End of the Week In the Middle Part of the Day
Adeyl Khan, Faculty, BBA, NSU
Time of the day
10
Good time for bad new!
Monday morning?
Adeyl Khan, Faculty, BBA, NSU
Weather Not really! Illusory correlation
Associate events with no connections
Stress Fear vs. Exam
Social Activities Increase positive experience
Reciprocal relationship
Adeyl Khan, Faculty, BBA, NSU
Sleep Fatigue, anger and hostility Decision making,
controlling emotionsExercise
Depressed! Limited improvement
Age With age
Negative emotions occurs less Positive moods stay longer, Negative moods fade
quicker
Adeyl Khan, Faculty, BBA, NSU
Gender and Emotions
Women•Can show greater emotional expression.•Experience emotions more intensely.•Display emotions more frequently.•Are more comfortable in expressing emotions.•Are better at reading others’ emotions.
Men•Believe that displaying emotions is inconsistent with the male image.•Are innately less able to read and to identify with others’ emotions.•Have less need to seek social approval by showing positive emotions.
Socializing
Adeyl Khan, Faculty, BBA, NSU
External Constraints on Emotions
OrganizationalInfluences
CulturalInfluences
IndividualEmotions
Adeyl Khan, Faculty, BBA, NSU
Emotional LaborA situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
Funeral
Doctors
Adeyl Khan, Faculty, BBA, NSU
Felt versus Displayed EmotionsFelt Emotions
An individual’s actual emotions.Displayed Emotions
Emotions that are organizationallyrequired and considered appropriate in a given job.
Emotional Dissonance Projection Vs. Feeling
Adeyl Khan, Faculty, BBA, NSU17
Surface acting Vs. Deep actingSurface acting
Hiding inner feelings Forgoing emotional expression (display)
Deep acting Trying to modify true inner feeling (display
rules)
Adeyl Khan, Faculty, BBA, NSU
Higher emotional labor = more highly paid jobs (high cognitive requirements)
Adeyl Khan, Faculty, BBA, NSU
Affective Events Theory (AET)
Emotions are negative or positive responses to a work environment event. Personality and mood determine the intensity of
the emotional response. Emotions can influence a broad range of work performance and job satisfaction variables.
Implications of the theory Individual response reflects emotions and mood cycles. Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction and performance. Both negative and positive emotions can distract workers and reduce job performance.
Hassles
Uplifting
Adeyl Khan, Faculty, BBA, NSU
Affective Events Theory (AET)
Adeyl Khan, Faculty, BBA, NSU
Emotional IntelligenceSelf-awareness (know how you feel)Self-management (manage your emotions
and impulses)Self-motivation (can motivate yourself &
persist)Empathy (sense & understand what others
feel)Social Skills (can handle the emotions of
others)Research Findings: High EI scores, not high IQ scores, characterize high performers.
Adeyl Khan, Faculty, BBA, NSU
OB Applications of Emotions
Emotions and Selection Emotions affect employee effectiveness Social Interaction
Decision Making Emotions are an important part of the decision-making process in organizations. Best solution
Creativity Positive mood increases creativity
Adeyl Khan, Faculty, BBA, NSU
OB Applications of Emotions …
Motivation Emotional commitment to work and high motivation are strongly linked.
Leadership Emotions are important to acceptance of messages from organizational leaders.
Interpersonal Conflict Conflict in the workplace and individual emotions are strongly intertwined.
Negotiation Emotions can impair negotiations.
Adeyl Khan, Faculty, BBA, NSU
OB Applications of Emotions …
Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships.
Job Attitudes Can carry over to home
Adeyl Khan, Faculty, BBA, NSU
OB Applications of Emotions …
Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).
Productivity failures Property theft and destruction Political actions Personal aggression
Envy Better work, larger office, … Hostility, backstabbing
Adeyl Khan, Faculty, BBA, NSU
Chapter Check-Up: Emotions and MoodsMs. Abida has a high need for achievement
and likes to come to work and focus on her job only. If you were Ms. Abida’s manager, how could you get her to feel more emotion
at work? Would you want her to? Why or why not?
Adeyl Khan, Faculty, BBA, NSU
Chapter Check-Up: Emotions and MoodsSabrina comes to class and sits quietly
looking content and relaxed. The teacher is guessing that Sabrina is
Low on negative affect
High on positive affect
High on negative affect
Low on positive affect
Adeyl Khan, Faculty, BBA, NSU
Chapter Check-Up: Emotions and Moods Do you think there could be emotional and
mood implications for telecommuting? If yes, how so? Discuss.
Hint: Consider this woman! Why might she NOT always feel
this way?