@ Home

Adding Life to years and years to life.

LifeCare @ Home is designed to help give you time by providing assistance with cleaning and other tasks. And LifeCare @ Home also provides peace of mind – knowing that care services are on-tap – immediate emergency call assistance and ongoing care in the home available within one business day upon request.

We understand that people feel the most comfortable and relaxed at home, and families like to know their loved ones are safe and happy. RSL LifeCare provides the services that ensure your choice to live at home can be fulfilled.

You may need a hand at home, be returning home from hospital, or require support to get out and about.

We are available 24 hours, seven days a week.

All members of the LifeCare @ Home team are motivated people with a ‘can-do’ attitude, who bring energy, enthusiasm and compassion to the people they serve every day. Team members participate in a detailed recruitment process which includes background checks, reference checks and ongoing supervision to ensure the highest quality team of staff are on hand to deliver quality care.

Carer consistency is also a service which LifeCare @ Home clients enjoy. This means that clients and their family members have the opportunity to become familiar and comfortable with their carer rather than experience the confusion of new faces and names.

Just like family, we tackle the big things and remember the little things that are important to you.

Making living easy

By listening and responding to suggestions and feedback from our clients, we are able to deliver the highest level of service to you. Our aim is to constantly exceed client expectations so we remain your carer of choice.

Whether it’s a one hour visit, or 24-hour care you require – LifeCare @ Home can offer a variety of services to meet your needs.

Depending upon your requirements, our people can help you with:

Allied health services • Assistance with activities of daily living• Carer respite (planned or unplanned) • Gardening • Home maintenance • Housework and laundry • Meals • Nursing• Specialist Nursing • Showering and personal care • Social activities • Shopping • Transport •

The services we provide are flexible; so if your situation or circumstances change, we’re able to alter the type of assistance you receive to make sure you continue to have all the help you need.

We will provide the services in a short timeframe if required (within one business day). LifeCare @ Home staff now care for over 2,000 clients and their Carers in the community. Community programs include:

Private Nursing Care and Companionship, • including respite care (day or overnight) and Specialised NursingDomestic Assistance (cleaning, cooking, • laundry, home and garden maintenance) Community Aged Care Packages *• Extended Aged Care in the Home * • Home & Community Care Services * • Veterans Home Care *• Veterans Clinical Care *•

*denotes services provided with Government subsidies – subject to eligibility and availability.

We will meet with you to ascertain your needs and preferences. If applicable, you may qualify for government subsidised in-home care or assistance. We will provide you with the necessary information and help you through the ‘maze’ of government red-tape.

A key advantage of LifeCare @ Home is that the services can be provided immediately – no waiting list or waiting time.

Need help?

Quality In-Home Nursing with a Personal Touch There's no place like home. LifeCare @ Home can be arranged for periods ranging from a few hours to 24 hours a day, seven days a week, 52 weeks a year. We are able to provide complete in-home healthcare solutions with a personal touch. From technical nursing, to personal care and companionship, our highly qualified and experienced staff can help with individual needs. All our staff are Police cleared, professionally screened and personally interviewed.

LifeCare @ Home cares about what is best for you and your family. We understand that sensitivity and discretion are vitally important factors when providing in-home nursing care. We have the experience, expertise, dedication, and reliability to organise home nursing services with the highest standards of quality and commitment.

We offer an extensive range of LifeCare @ Home services ranging from specialised in-home nursing to long-term support and care. Specialising services will provide care for your loved ones whilst you are in hospital, or for you when you first return from hospital.

LifeCare @ Home is available on a live-in or live-out basis for temporary, regular and long-term engagements.

Home Nursing Services Qualified Registered Nurses, fully trained Enrolled Nurses, and Personal Care Attendants can provide private in-home nursing and specialised services, such as wound care, medical transportation, supervision of medication, critical care, peri-operative care (pre and post surgery) and hospital after-care.

Compassionate in-Home CareWe understand that providing care for frail ageing parents or an older spouse is often extremely difficult. Whether you care for them yourself at home or oversee their care from a distance, LifeCare @ Home is there for you. We have been providing services for nearly a century and understand that sensitivity and discretion are vitally important factors.

Home nursing and personal care services are available for early discharge patients. Respite care can be arranged to relieve regular carers on a live-in or live-out visiting basis.

Daily Companion CareIntelligent, compassionate staff can be called upon to provide light services and companionship. These services may include undertaking errands and shopping, meal preparation, light cleaning, assistance with bathing/showering, hygiene and dressing, medication reminders, organising doctors’ appointments and visits, hospice support, or just some very important supportive companionship and pampering.

Palliative CareWarm, caring nurses and care attendants are available for this special area of care.

Help with Every-Day Chores

LifeCare @ Home specialises in providing the best staff to help you look after your home. We make it easy for you to find reliable, conscientious and trustworthy domestic staff who will just roll up their sleeves and get on with the work.

Domestic Housekeepers and CleanersThis service can include washing, ironing, changing bed-linen, bed-making, general maintenance cleaning of the home or apartment, attention to hot-plates, oven, refrigerator and freezer, the preparation and cooking of family meals and shopping for household provisions.

Moving-in and Moving-out Cleaning ServicesFor the thorough cleaning of an empty home or apartment.

Spring cleaningThis is an initial home cleaning service or one provided for the occasional cleaning of a house or apartment that has not been regularly maintained. The service is usually undertaken by two staff working together. It may include washing all external and internal fixtures such as cupboards, doors, removing marks from walls, cleaning bathrooms, toilets and shower recesses, thorough kitchen cleaning, including cook-tops, ovens, refrigerator and freezer. Glass surfaces are cleaned, timber furniture and other surfaces polished, floors are washed and full vacuum cleaning is undertaken. Taking down light fabric curtains, washing, ironing and re-hanging them is an additional service offered.

Driving and chauffeuringThis may be done in the client’s own vehicle. An additional charge per kilometre is made if the driving is done in the staff’s car.

Does your home need a little TLC? LifeCare @ Home Garden and Home Maintenance services can relieve you of those additional weekend chores and give you a little more free time, “me-time” or “family time”. As with our other home-based services, our commitment to quality assurance and professional recommendation applies. All staff and contractors are professionally screened and personally interviewed.

Gardeners? Handymen? We have them all! LifeCare @ Home are able to provide almost any non-tradesman service. General household maintenance, replacement of tap-washers or light-globes, sweeping paths, outside window cleaning, minor carpentry repairs, touch-up painting, lawn mowing, garden maintenance, gutter cleaning, fertiliser spreading, rubbish removal, weed control, pruning/trimming and car cleaning.

What are the payment arrangements?The initial assessment and meeting is at no cost. At that time, we will clearly outline fees. We will invoice you. For your convenience, we accept cheque payment and for extended periods of service, we generally arrange a direct debit service.

May I book a regular service? Weekly? Fortnightly? Monthly?Yes. This may be arranged at the initial meeting or later on.

How much advance notice do I need to give?As much notice as possible however, we will respond and provide a service within 24 hours if requested.

What happens if I do not like the staff member or I am not satisfied with his/her work?Please call us and we will fully investigate any issue of concern and change staff if requested. When we first meet with you we will advise you regarding your rights and the comments and complaints protocols we have in place.

If the staff member I have booked suddenly takes ill or has a personal problem that prevents his/her arrival, will I be notified? Yes, we will contact you directly to re-schedule the booking or send a replacement staff member.

What insurance cover should I have in place?Workers compensation insurance is covered by us. However, we recommend that you check your Home & Contents Insurance to make sure that you are covered for any breakages that may occur.

Domestic Services – Should I leave a list of things I want done?It is wise to advise the person what you require. You may wish to leave a comprehensive list of duties marking your priorities in case the service takes longer to complete than you have anticipated.

Can I ask for shopping to be completed on the way to my booking?Yes. When we contact you, please advise what purchases you require. You will be charged for the additional time involved and the purchases.

We have pets, which are used to being in the home, will that be a problem?Please advise us at the time of booking that there are animals in the house and we will refer a staff member who is fond of animals.

3

4

5

6

7

2

1

Frequently Asked Questions

9

8

What cleaning tools and products do I need to provide?A vacuum cleaner with attachments, fresh liner bags where applicable, mop and bucket, brooms for both inside and outside the residence, dustpan and brush, plenty of clean soft cloths, your preferred cleansers for bathrooms, kitchen and living areas, furniture polish or cleaner, dishwashing detergent, rubbish bin liners, a small step-stool for higher areas etc. You must ensure that all appliances and cords are in good working order and safe to use. If you also require the staff member to wash and iron clothes, linen etc. – you will need to provide laundry detergent and spray starch (if you prefer a finisher for the ironing).

We have not outsourced our household cleaning before – should I follow-up the person while the work is being undertaken?If there is a special way you like things to be done, advise the staff member prior to commencement of the service. Then you may ask the staff member to call upon you to check each area as it is completed. Our people have been advised at their interview that this is not a personal attack on their cleaning ability nor a reflection on their honesty.

Will the handyman-gardener hold trade qualifications or certification in this field?This is a non-tradesman service. People who undertake these referrals are usually experienced handy-persons and/or enthusiastic gardeners who enjoy using their talent and abilities in the area of home and garden maintenance.

What levels and types of nursing services are available? Either qualified and registered nurses or unqualified but experienced personal care staff can be referred to suit the requirements of the person who is to receive the service. Registered Nurses, care staff, and companion carers can be provided. From our initial discussion and assessment we will recommend the level of care which best suits your needs.

10

11

12

13

RSL ANZAC ViLLAge, NARRAbeeN

The WATeRfRoNT AT homebuSh bAY

RoWLANd ViLLAge, gALSToN

The LAkeS of CheRRYbRook

CheRRYbRook gARdeNS

LiNToN ViLLAge, YASS

The gRANge LifeSTYLe ViLLAge, WAggA WAggA

RemembRANCe ViLLAge, WAggA WAggA

mYALL Lodge, hAWkS NeST

ex-SeRViCeS ViLLAge, bALLiNA

bAYSide @ bYRoN, bYRoN bAY

LifeCARe @ home

Our History RSL LifeCare is a charitable organisation that was formed in 1911 to provide care and service to war veterans. Services were initially provided at Bare Island, Botany Bay, until moving to Narrabeen in 1939. From small beginnings providing care and service to just a handful of war veterans, the organisation has grown to be one of the largest senior living services in Australia.

Caring for 4000 people across Independent Living, Community Care, Assisted Living, Dementia and Nursing Home, we have developed an extensive range of services that fosters independence and provides social, clinical, emotional and spiritual support.

Despite our growth and the passage of time, RSL LifeCare remains true to its original aim and mission – to provide a home of peace and security to senior Australians.

LifeCare @ Home, Sydney90 Veterans ParadeNarrabeen NSW 2101T: 9982 6666 F: 9982 6604 E: administration@rsllifecare.org.auWith offices at Narrabeen, Cherrybrook, Galston and Homebush Bay LifeCare @ Home, North Coast7 Bentinck StreetBallina NSW 2478T: 1300 306 855 F: 6686 6469 E: northcoastadmin@rsllifecare.org.au With offices at Casino, Grafton, Kyogle, Lismore, Mullumbimby, Murwilumbah, Tweed Heads and Yamba

RSL LifeCare Limited Donations are tax deductible Registered Charity No. CF 13809 ABN 43 000 048 957