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§ Afteryoucreateaticket,youcanchangethedetailsoraddnewinformationtoit.§ Keepingtheinformationinaticketup-to-datehelpsyoutomakebetterinformeddecisionsabouthowtomanagetheticket,
keepsyourpersonalandgroupstatisticsup-to-date,andhelpskeeptheaffectedcustomerinformedabouttheprogressoftheticket.
1. OpentheSmartITMobileapplicationandselectthemainmenuatthetopleft-handcorner.2. ClickontheConsole.3. Selectthetickettoaddactivitynotesto.
4. PresstheActivitytabatthetopoftheticket.5. TapontheAddacommentfieldtobegintypingtheactivitynote.
AddingActivityNotes
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Thecommentfieldisrequired
Setcommentvisibility
Setnotetype
PressthePostbuttonwhendone